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CNN Complaints 381

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S
4:50 pm EDT

CNN No mention of prominent atlanta pastor's death?? Laura Coates??

I looked high and low and never saw one mention on your broadcast regarding the passing of Atlanta's own Dr. Charles Stanley. Not "Breaking News" flash.. NOTHING!

I'm disgusted that a God-fearing man who dedicated 50 years of his life in ministry in Atlant Georgia, these United States and 50 continents around the world was not worthy of an honorable mention or news flash! Dr. Charles Stanley.. from Atlanta!

CNN you ought to be ashamed!

God forbid the day when founder of CNN, TBS, TCM... Ted Turner who revolutionized 24 hour television broadcast passes; I hope you're not too busy beating a dead horse about Donal Trump and politics to give these great leaders an honorable mention!

Oh, and by the way, Laura Coates is an amazing anchor! what the heck are you thinking! She just got that time slot and now she's gone?

You really do SUCK now CNN! I've been watching CNN since the days of Bernard Shaw and Lynne Vaughn.. time change the station!

Desired outcome: Maybe read and take this to heart.. shut up about politics 24x7x365..it's not even an election year and I'm tired of hearing about politics!!!

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Linn Martin
Baltimore, US
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Apr 25, 2023 10:26 am EDT

Agree! Where in CNN is Laura Coates? Can’t believe the permanent alternative is Alysyn!?!? Yawn…it doesn’t matter…no more CNN for me and I’ve been a loyal viewer since the 80s!

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V
8:51 pm EDT

CNN Balance of nature

this product is a scam please see BBB reports. they are using "CNN" as a discount product code and cheating people with their ad buys on your station

they are owned and operated by Scientology and the people who hype the product are all associated with Scientology

you are a news program ...please look into it and ask yourself can you really get 10lbs of stuff in a 5lb bag?

Desired outcome: a look into the product

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10:11 pm EDT

CNN Article mexican churros

https://edition.cnn.com/travel/article/churros-chocolate-dip-eva-longoria-recipe-wellness-origseriesfilms/index.html

Frankly, this is not the first time I see an article detailing churros in a manner that makes it seem as if the churros are mexican by origin. I am fed up with this clear cultural appropriation and the part that CNN has in continuing this idea. In this article, for example, the comparison is made about the churros normally containing eggs and another ingredient and yet this person recipe not containing them. In fact, the original recipe, real churros (which are from Spain) are not with eggs. I imagine its the same as the persons churros' place (in the article) since he comes from Spain. I think skimming around the fact that churros come from Spain and not explicitly stating it perpetuates the idea that somehow they are Mexican. Please help fix this.

Desired outcome: Change in policy

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2:51 pm EDT

CNN News reporting

For Pete's sake, CNN, change your format from repetitive rip-and-read, hourly news cud-chewing. Your format should be more issues-based, with more in-depth analysis that reflects various sides of an issue. I find myself going increasingly to MSNBC for issue analysis, even though they are not particularly balanced. An example is their Morning Joe format. The morning show you offer is weak by comparison. Stop trying to cram ten pounds of sugar into a five-pound bag. Oh, and fire Licht!

Desired outcome: Format Change

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7:07 pm EST
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CNN Murdaugh trial

Yet again the news today has taken a backseat to the Murdaugh trial which appears to be a reality tv show. You have lowered your news department’s standards. I assume it is for increased viewership and more profits. Shame on you.

I just got an email that my complaint is too short and won't be answered. They want details, time, etc. Good grief, the news department knows the times and days they broadcast the Murdaugh trial and don't need me to list it. I'm very disappointed in the response.

Desired outcome: change in broadcast strategy.

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1:30 pm EST
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CNN Repairs/manufacturers warranty

I am writing today to seek your help in this situation on our 2012 Ford F550. To begin, this 2012 F550 truck was purchased new, at Groove Ford, in 2012. The long and the short is that we have had nothing but issues with this turbo failing, over 8-9 times, since the initial purchase in 2012.

These multiple turbos have been replaced under manufacturers warranty and, also, purchased outside of an expired manufacturers warranty.

Most recently, in May 2020, the turbo went out and we had it replaced at our local garage, that works on all of our Ford fleet, with Ford authorized parts. We paid approximately $5000 for the new turbo.

Late 2021, we receive notification that this facility would no longer be servicing any Ford turbos. They stated that they continue to have nothing but problems with these turbos and are continuing to lose money, fixing turbos under warranty and outside of warranty, in house. We wer then forced to find a local Ford authorized garage to help us moving forward, We found Rush Truck Services.

April 2022, we begin to have turbo problems again. It takes three weeks to get the truck in to even be diagnosed at Rush Truck Services. They stated that they would be able to fix the turbo, under warranty, however, since they had not installed that original purchased turbo, we would need to pay the labor. We agreed to pay the $1600 to have, what we believed, was a new turbo installed. Within three months, we are once again experiencing the failure of our turbo. We call Rush Truck Services, and understandably, they are 3-4 weeks out to even get us in. We take the truck in, Mid-August, and wait for the diagnostic. They come back within a few days and tell us that, in fact, it has a failed trubo. They are stating that it is not covered under warranty, nor is it coverd und Ford's warranty. We agrue in fact that they installed the most recent turbo, simply a few months agao, in April and it should last more than three months...are we dealing with a defective part?

They are stating that it is going back to the original May 2020 manufacturers warranty, therefore, it's now out of warranty. They suggest we go direct with Ford and see if we can get any traction with them. We start making daily calls...each time, we are put in contact with a different person and continue to be passed on. We could never get to a decision maker. We are told we will receive a call back, within 24-72 hours, no one ever calls. We are now having our office staff call, 2-3 times a week, to attempt to get answers.

We have been forced to operate our company, without the use of this primary truck. We are forced to reduce our workload.

We finally received an email from someone that seems as if they may be able to help us. We are told that our case is now being handled by Essie at [protected] ext 79370. She send emails, telling us that she will contact us and never does. We reply to her emails and ask when it would be convenient to have a phone conversation and then she disappears for weeks. We are happy to provide the email chain. We have tried calling her, multiple times, and her voicemail is always full, so we can't even leave a message.

This has been going on since November 7, 2022. We have lost thousands of dollars in lost jobs, due to not being able to utilize this truck.

We are getting ready to start our seasonal business back up again in March and absolutely cannot operate another season without this vehicle, nor can we afford to pay another $5000 for a new turbo.

Ford corporate offices recommended that we send a certified letter to James Farley at the executive offices, which we did on January 12, 2023. He signed and received the letter. We have attempted to call him on a daily basis at [protected]. You can only leave messages, which we have. They state that they will get back to you within 24 hours, and no one does.

We are hoping that you might be able to assist us in this matter.

Desired outcome: New turbo installed under warranty

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4:37 pm EST

CNN Don Lemon + Quality of news/progaming at CNN

Don Lemon's direct remarks on air, are disgusting.

This man is not a professional. How dare he speak the way he did about Nikki Haley - on television with ... how many people in the world watching? oh? wait that's right, CNN's ratings are terrible. Nobody is already watching him. But he just continues to be given a PAID platform to spew his views on women and wreaks of misogyny. The women on the show that have to sit in front of him and do their jobs leave their on-camera desks crying and upset. ...

Do you CNN have any personal, professional, HR/employer required, code of ethics? I don't want to see or hear one more offensive interaction involving Don Lemon mistreating women on camera.

ABC had to fire their morning people because they also had host issues. Get it together and clean up your network.

Desired outcome: FIRE Don Limonada...FIRE Dom Lemon!

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june thornton
US
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Feb 28, 2023 10:05 am EST

I like Don Lemon. We all make mistakes. I like his honesty and personality, He really should have stayed on at night from 10:00pm to 12am. It was the best nightly news show out there!

Please keep him at night and get someone else for the morning show to replace him.

Millions of people are missing him at night time TRUST ME!

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7:51 pm EST
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CNN News coverage

CNN has this narrative that America is on the side of democracy in Ukraine. That ignores facts in existence that CNN will not report on. To wit: The current war is the direct result of Ukraine not adhering to what they had agreed to with Minsk II; that is to allow the residents of the Donbas region to hold a referendum on whether they wished to remain in Ukraine, join Russia or become a nation in its own right. The vote was never allowed to take place. Had Ukraine followed through with their pledge to have that vote go forward (democracy is about voting, not what you call yourself) this war would most likely never happened. In Canada when its province of Quebec elected a government that wanted to separate from the nation, Canada allowed the vote to take place and said they would respect the result. When Scotland elected a government that wished to become an independent nation, the UK allowed them to vote and said they would respect the decision of the voters. Those are actual democracies behaving as we should expect. As the principal architect of Minsk II, Angela Merkel, stated last November, the idea was to use the time to build up the military of Ukraine, not to organize a referendum. That is what rogue nations do.

Those are facts, things people who come to you for news should be told. Your heavily biased reporting and editorializing is creating a nation of somnambulists, cheering on the conditions that can all too easily lead to a third world war

Desired outcome: That CNN sticks to facts.

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10:18 pm EST
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CNN The Situation Room

Perhaps its a U.S. colloquial way of speaking? Why does Wolf Blitzer say "You're in the Situation Room"

when he is there. CNN viewers are at home. So what he says makes no sense to me. It would make sense for him to say "We are broadcasting/reporting

from the Situation Room " or "I am broadcasting from the situation room."

A curious Canadian who watches CNN daily. I learn a lot from your broadcasts and guests.

Wolf is a professional and I watch him or pvr his show. It's just the introduction that is annoying and inaccurate.

Desired outcome: See above.

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8:51 pm EST
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CNN Don Lemon

He needs to be fired. But we all know he won`t be. Looks like CNN is just another good ole boys network. Even before this latest issue I found myself turning off the morning show because Don Lemon is entirely too pompous, condescending and rude. I can't believe Poppy and Kaitlyn can stomach sitting with him everyday. He is pulling them down into the ditch with him. Bring back Berman and Keilar

You've lost a long time viewer. And I'm sure I'm just one of many.

Desired outcome: Fire Don Lemon.

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Linn Martin
Baltimore, US
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Apr 25, 2023 10:13 am EDT

I guess your wish was granted…congratulations for supporting phony morning shows…Don should have never been made to share screen time with hyper sensitive Poppy and Caitlan, both who continuously attempted to over shadow him…so rude and disrespectful! This isn’t about gender…this is about not respecting a seasoned anchor and what he brought to the plate…genuine and real talk with any foot in mouth that every once in a while occurs to everyone. So yeah, what is your real beef with Don?

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phd6400
Harmony Shores, US
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Feb 21, 2023 10:49 pm EST

What is your BEEF about Lemon? You "Glasshouse Freaks" who live in your mother's basement has nothing to do but complain. Do what everyone else in the US does, "Stay home, Turn the Channel, Read a book" etc. PS. What is your real reason for the HATE you have against Lemon?

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S
4:11 pm EST

CNN Don Lemon can’t retrain his brain

It is beyond ridiculous CNN even is considering keeping Don Lemon on staff. It is his job to present an unbiased view, and he did not AT ALL. He didn’t apologize at all; he backpedaled and attempted to skirt blame. He doesn’t even know the correct meaning of ‘artless’; that or he wanted to paint himself naive, innocent. And by Lemon’s standards, no woman could ever have a 2-term presidency since there is a 35 yo minimum for the office. There is no excuse to keep such a misogynist onboard.

Desired outcome: Can him

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Linn Martin
Baltimore, US
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Apr 25, 2023 10:44 am EDT

Interesting…yes, he regurgitated the internet searched of women in prime age range, and had to apologize (yes, he apologized and just because you say he didn’t doesn’t make it true) because of hypersensitive women taking the comment out of context. He should have known better, working with Poppy and Caitlan, and the saddest part of it is that the main point he tried to make, which was that Nikki Haley is being agist in her campaign against Biden, got lost in all the drama. It was a simple opinion, and yes, he used a dumb example, but not enough, ever, for the drama that his co-hosts and haters created over it. Stop paraphrasing what he said…no, he doesn’t believe that women in their fifties can’t run for POTUS…he was being sarcastic in a “devil’s advocate” fashion about the expressed agism by Nikki Haley when she announced her candidacy.

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7:40 pm EST
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CNN Don Lemmon

Please please no more of Don Lemmon in the morning...or anytime. Our family is not interested in hearing about Dr Lemmon's NON evidence-based medicine remarks of women. It is amazing just how primitively CNN has devolved and have taken to hiring an opportunistic and misogynistic male who slights women at every turn. I feel for his female co-hosts and cannot bear to watch or even hear his pomposity either on our television or on my car radio on Sirius. You all just do not get it. I am not the only female on whom you have developed an adverse effect. Was he not embarrassing enough during the coverage of Queen Elizabeth's passing or did you all not notice his flubs? He is no incompetent and it is so embarrassing. Maybe you guys will understand this!: CNN stands for Caveman Not Nice. Me Jane, you definitely NOT Tarzan!

Desired outcome: No more Don Lemmon

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2:06 pm EST

CNN CNN AND Don Lemon’s respose that women are noy in their prime after 40

People come to CNN for accurate news, and not Don Lemon’s opinion. No one cares what he thinks, and he should not be so arrogant to assume we do. What he said about Ms. Haley, not only is flagrantly disrespectful of her, but of all women. How much longer must we tolerate this pompous imbecile. It’s infuriating ! This event occurred on CNN morning show on 2/16/2023.

Desired outcome: Replace him with someone else.

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12:26 pm EST

CNN Don Lemon

I'm not sure why this person has not been terminated. He has consistently brought down the integrity of CNN. Lemon is an arrogant reporter who does not present an unbiased view. His gaffes are continual and his presence is insulting to this viewer. It seems like the shift to the morning was a desperate move to put him 'somewhere'. The other two anchors on the morning show deserve a professional co-worker or would do just fine alone.

Thank you for reading this.

Mary Richardson

Desired outcome: Termination for Don Lemon

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George hunihan
Milford, US
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Feb 20, 2023 7:21 am EST
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Don Lemon

How hypocritical can an organization possibly be? For a news company to drive such an acute and partisan narrative, it is astounding that a supposed news person can come out and make a statement that exemplifies such extreme systemic racism toward a group of people that makes up half our population. And in total elitist, egotistical fashion, you keep him on the payroll as he openly frolickd in the sea in front of cameras ,while relaxing in an expensive resort.

There truly is a double standard I suggest you fire him but I don’t think that option is something you have the courage to do.

Good luck my friends!

George Hunihan

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1:22 pm EST
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CNN Treatment of Don Lemon

February 17, 2023, found out today that Don Lemon is "out today."

Don Lemon upset the white girls, which is why he is being punished. It has nothing to do with what he said about Niki Haley not being in her prime.

Don is from the South; he should know better. Maybe he's gotten too comfortable, thinking that he's just another CNN employee.

Did he miss the "talk?" About police and white women? Now all we need is the "white girl tears," and Don, your goose is cooked!

Men on Fox news make sexist and racist comments all the time, but they are white and white people protect their own (it's called white solidarity).

Katlin is also from the South; she knows what time it is. Keep on pouting, girl, you'll get your way.

Connie Taylor

A black woman who also knows what time it is

Desired outcome: (1) I want Don Lemon to sue, something Emmett Til never had the right to do; (2) All black men at CNN should be warned of the dangers of upsetting "delicate" white women; (3) Fire the new leader and bring back Jeff and his mistress!

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phd6400
Harmony Shores, US
Send a message
Feb 21, 2023 11:08 pm EST

Do you people have anything good to say? To the rest of the world, you sound like a bunch of Whining Cry Babies who did not get your way. If you keep this attitude up you will surely lose POWER and CONTROL...or is it happening now?

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Terry Merritt
Northport, US
Send a message
Feb 18, 2023 11:24 pm EST

Dear Chris Licht,

CEO of CNN

Don Lemon is a “disgrace” to CNN network, he needs to go bye bye!

He is a narcissistic and guilty of media negligence. He is a deadbeat for CNN causing your ratings to plummet.

DON NEEDS TO GO NOW!

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Anne Howard
MORGANTON, US
Send a message
Feb 18, 2023 10:43 am EST

I didn't like Don Lemon when he was on after Chris Coumo, always changed the channel to MSNBC. Like him even less now. It's his demeanor. I will not watch CNN in the morning as long as he is there. I also think Kaitlin Collins talent is misplaced in the am show. What's up CNN?

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S
12:34 pm EST

CNN Don Lemon

When I heard Don Lemon speak out against women, I was appalled! I would not expect to hear such an arrogant and misogynistic rant on national television. His initial “apology” is was totally false! He believes what he said. Females make up over 50% of the US population. Is insulting half of the population a new CNN policy? Is that the kind of hate speech for which CNN wants to be known? His insult is inexcusable! It is time that he goes home! TAKE HIM OFF THE AIR!

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Johan651
Ottawa, CA
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Feb 17, 2023 5:29 pm EST

I am speechless that Don Lemon has such a immature and disrespectful view of women. I guess he feels women are of limited value unless they are young. Disgusting, Don you should feel shame.

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3:18 pm EST
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CNN State of the union /abby phillips coment on irish

After watching the state of the union on cnn i was appalled to hear the comment made by abby phillips.When the speech ended the president was leaving the chamber and slowly i might add that when abby phillips made the comment just like i true irishman joe bindens the last man to leave the bar.I am irish american and do not drink and do not like all irish to be stereotyped as such.I think cnn should have abby phillips make at the very least an on air apology.I also belive if a coment was make about some other races cnn would have allready made apologies.Well see

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Dianne Stephen-Rocco
US
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Mar 26, 2023 5:28 pm EDT
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I enjoy don lemon and would like to see him stay on cnn. Don lemon has knowledge on both sides of the racial and lgbtq aisles. He is able to see more than one way which is great for cnn. Kaitlan was better as a reporter. Cnn lacks diversity in race and gender.

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phd6400
Harmony Shores, US
Send a message
Feb 21, 2023 11:03 pm EST

GEE, have you forgotten or just outright OBLIVIOUS to what you "heartless people say about anyone with a BROWN FACE"? You are so "GENETICALLY INGRAINED" with hate statements. I don't think Abby gives a rat's rear what you think about her...because she like so many others knows that "America is the Most Racist Country in the World"; even with the so-called Military might and the Divisive [censored]s that run the country it is still a fact and the rest of the world has figured that out.

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yankeeboy
Staten Island, US
Send a message
Feb 22, 2023 1:01 pm EST
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Replying to comment of phd6400

that was EXACTY my intention to seek out RACIST closed minded like YOU who ONLY stands up when its a comment made is about BROWN FACE because i can only guess you care about any race except BROWN .how about AMERICAN INDIAN.until people see each HUMAN things will never change.and people like you DONT HELP.take the bliders off if you want real change

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9:40 pm EST
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CNN Kids getting beat-up on bus in Florida

Why don't we see more on the news of the two little kids getting beat-up on the school bus in Florida? Is it because they are White and the Perps are Black? You know damn well if it was the other way around it would be on your news channel 24-7! If you're going to do the news, do the whole story! I, ll be waiting for an answer, so will a lot of other people.

Desired outcome: E-mail back with the reason.

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10:27 pm EST

CNN CNN morning news

What has happened to CNN? Why would you take John Berman and Brianna Keilar off the morning spot? They are great News Anchors and are pretty fact-based without any drama - just reporting the news.

Don Lemon in the morning - horrible mistake. He wines and is horrible at interviews. He constantly interrupts his quest and fellow coworkers. Sometimes he wears a tie, sometimes a turtleneck, next he'll be wearing a smoking jacket. Please send him back to late night. I have watched CNN from its infancy, but may be changing to another network, if Don Lemon stays on in the mornings.

Desired outcome: Bring John Berman and Brianna Keilar back as the morning anchors!!

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TRanson
Charlotte, US
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Feb 08, 2023 9:23 am EST

I agree I have watched CNN for decades and I sincerely believe Don Lemon is not suited for the morning position.

Respectfully, he is not genuinely empathic... articulate enough or knowledgeable to be a lead.

An example was an interview he recently conducted of a reporter in Ukraine. His comments were inappropriate regarding the lack of shelling (he was incorrect), at its conclusion Don did not have the courtesy/empathy to tell the reporter to be safe.

These are basic human tenants that not only endear audiences to reporters but also are makes us human.

Don appears selfish and self-centered and not well read frequently.

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2:49 pm EST
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CNN Don Lemmon

I am a regular viewer relying on CNN for most of my daily news feed. I stopped watching the late night Don Lemmon show well before it ended due to his arrogant attitude toward guests and constant badgering, interrupting, etc in an effort to impose his views on his viewers. He is another version of Chris Cuomo who I was glad to see removed from the CNN lineup.

I was skeptical of the new morning show as I didn't feel he could humble himself enough to be part of a team of anchors.

I was not surprised to read of his issues working with Kaitlen Collins. She comes across as an educated, informed broadcaster who is genuinely trying to covey the news. Lemmon never shows her or most guests the respect they deserve and attemps to turn every interview into something about himself.

Kaitlen and Poppy Harlow carry this show in spite of Lemmon. I am hopeful that CNN leadership will see this and make a change to remove him from this platform. In my opinion he is one of the primary reasons for the show's low ratings.

Desired outcome: remove Don Lemmon from the morning show

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About CNN

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CNN is a global news organization offering 24-hour coverage through television and digital platforms. It provides breaking news, analysis, video, and feature stories across a wide range of topics including politics, health, entertainment, and business. CNN also offers various multimedia services and mobile apps for news on the go.
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Overview of CNN complaint handling

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CNN is ranked 47 among 51 companies in the News category

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