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On 8/22/2023, I went to Coast Dental Service (located at 5348 Bruce B Downs Blvd, Wesley Chapel, FL 33544 Tel: [protected]) with an appointment for annual cleaning. They said the machine for cleaning is broken that day and they took my X-Ray. X-Ray and normal cleaning is covered under my Cigna Dental Plan. After the X-Ray, they are telling me that they can not perform a normal cleaning and they can only perform a deep cleaning and provided a written estimate of $2257.99 for now and 3-monthly cleaning of $658.02. Additionally, they gave me an estimate for $7984 for other services such as Caps. I requested to perform the normal cleaning for which I took appointment and covered under insurance plan. They refused saying that their license is at stake if they perform regular cleaning instead of deep cleaning. I asked them to put that in writing and they asked me to leave and threatened to escort me out of the office. I believe a serious investigation should be conducted on the practice of this office and how they are forcing patients to pay much higher by refusing basic services. Just so you know, I have been doing basic services for the last 7 years in NJ before moving here in FL.
Desired outcome: 1. An investigation into their practice of denying services with conflict of interest of making more money.2. An apology followed by an appointment to do the regular cleaning.
