Coffe Italia
Reviews and Complaints

I just ordered a Gaggia Classic coffee machine from the website coffeeitalia.co.uk. When I received the order, I followed the instructions for setup and found that the pump would not prime. I tried some common fixes for this issue but had no luck, so I decided to get in touch with their customer service phone number. Unfortunately, my experience with the representative on the phone was far from pleasant. They were rude and unhelpful and even hung up on me several times while I was still trying to talk to them.

Despite my frustration, I decided to give them another chance when they offered me a free repair for the machine and directed me to their customer helpline. However, my experience with their customer service email wasn't any better. I explained my situation and that I had already tried the same basic troubleshooting methods that they were suggesting. Still, they kept telling me to try the same simple fixes. This was a complete waste of time.

Ultimately, I found the same machine for ?40 more at House of Fraser. I should have bought it from there and saved myself all the hassle. In addition, the machine was shipped with a European kettle lead instead of the one advertised on the site. This wasn't a huge issue, but it was still unexpected.

Now, I am trying to get a refund from the company, but I'm not optimistic. The whole experience has been incredibly frustrating, and I would not recommend shopping at coffeeitalia.co.uk.

I was hopeful when I purchased a portafilter from Coffe Italia, I got a written confirmation that it was compatible with my machine. When I received it, however, I was disappointed to find out that it wasn't compatible. I even had to go and prove it to them by taking videos and photos. Eventually, they confirmed that I could get the compatible product at no extra cost as the error was theirs.

Unfortunately, things turned out for the worse as they passed the issue between teams from the UK and Spain. It fell to me to pay an extra cost of 35 euros to get the compatible product; no explanation was given as to why the extra fee was needed. It was frustrating as I had to bear the cost even though it wasn't my mistake.

It was a lengthy and arduous process. Throughout the ordeal, my emails went unanswered, and I had to send about 20 emails during a period of almost two months. The management was not transparent nor ethical, always passing the buck and leaving me to foot the bill. It was very shoddy.

By the end of it, they gave me a refund for the portafilter that wasn't compatible, and they also refunded my return shipping costs. However, there were 2.71 euros missing. I asked them for the reason, but they never responded. In the end, I felt that I was disrespected and treated unfairly by Coffee Italia.

In summary, if you encounter any issues with your order, you're likely to waste your time and money and get no transparency, accountability, or ethics from this outlet. Beware of their poor management and unprofessional service.

I just got my hands on BEZZERA MITICA S MN CAFF? ITALIA KIT EDITION 2 from coffeeitalia.co.uk on 16/07/2020, and to be honest, it's a fantastic machine! Being a coffee addict, it was time for me to get myself a coffee machine, and I must say, my decision to buy a BEZZERA MITICA S MN CAFF? ITALIA KIT EDITION 2 was spot on.

The ordering process was quite simple, and the package arrived in perfect factory condition. However, I must admit that it came with a European plug, which was not a big deal for me.

It's great that the machine was tested before being shipped, and the test results were included in the package. This gave me the assurance that I received an authentic new machine. During the ordering stage, the website did not give me the order status. But the customer support representative, MATTEO, was very helpful in providing me with the necessary information by email.

I must say, MATTEO was quite knowledgeable about the products and gave me some fantastic expert advice before I placed my order. This helped me to make an informed decision.

Although I faced a few challenges during my first use of the machine, after reading the manual and doing some google search, I figured out that I was wrong in my interpretation of the functionalities. For anyone new to espresso machines, I recommend taking a look at the troubleshooting page on finecoffeecompany.com. It helped me a lot!

Now, coming to the Kit Edition 2, I must say that the accessories included in the kit are worth the price. The kit is quite a bargain, and I'm happy that I got it.

Overall, I was lucky to deal with coffeeitalia.co.uk, and I highly recommend their service. The machine and the kit are fantastic, and I'm looking forward to trying out more of their coffee products.

I recently purchased the Gaggia Cadorna Prestige from Coffe Italia and I must say, at first I was a bit reluctant to make the purchase. As someone who is barista trained, I enjoy the interaction that coffee making brings. However, given the current circumstances and the convenience factor, my household decided to make the move to this beans-to-cup machine. Let me tell you, it was the best decision we could have made!

The machine is impeccable and well thought out. The cleaning system is a breeze and the button options are clearly designed by people who appreciate and enjoy their coffee. It actually surprised me how simple it is to use. The footprint on our worktop is minimal and design wise, it looks quite snazzy!

Initially, I ran into a problem when attempting to access the water tank. However, after a quick call to the UK supplier, the issue was resolved. The water tank was interference fit, so it required a bit of force to pull it out. Once I realized it was sturdy enough, the problem was solved. After extracting and reinstalling it a few times, it became just a snug fit. The advice given to me by the supplier was reassuring and ultimately correct.

I anticipate many fulfilling and lengthy uses from this Gaggia Cadorna Prestige machine. I find myself wondering why I've spent years manually perfecting my coffee-making skills, when all I need now is to simply push a button. Another plus point is that even my husband can use this machine without making my kitchen look like it's been ransacked!

Overall, I couldn't be happier with my purchase from Coffe Italia. Their customer service was exemplary and the shipping process was seamless. I would definitely recommend them to anyone looking for a high-quality coffee machine.

This company, Coffe Italia is not a company that I would recommend. I recently made a purchase from them and have had nothing but trouble. I was under the impression that they were a UK based company as they have a UK website and phone number but it turns out that they are actually operating out of Italy/Spain. This has caused numerous problems for me as I have had trouble getting in touch with them and dealing with staff who have been extremely unhelpful and rude.

When I first placed my order, I received a confirmation email stating that "Products will be supplied with the proper country plug". However, when the machine arrived, it had a European plug which meant that I could not use it. The company did send me a travel adapter, but this is not what was stated on their website and it was not a suitable solution.

When I tried to get in touch with the company to resolve the issue, I found myself dealing with an incredibly arrogant and ignorant team. I was put on hold for long periods of time and when I did manage to speak to someone, they would often put the phone down on me. It was a nightmare trying to get any kind of help from them.

After reading other bad reviews about Coffe Italia, I decided to contact my payment issuer and request a chargeback for my payment. This was the only solution left for me as the company's staff were not able to provide any help or assistance. I would not recommend this company to anyone as they clearly do not care about their customers and their main focus is purely on making sales.

Although Coffe Italia may seem like they are a few pounds cheaper than other companies, it's not worth it in the long run. You will end up losing more in terms of time and effort trying to deal with their unhelpful staff, and you may even end up with a product that you cannot use. I cannot stress enough how terrible my experience with this company was. I would give them zero stars if I could, and I would never shop with them again. It's just not worth it.

I gotta say, this coffeitalia.co.uk situation is not looking good. I've been waiting for my purchase for weeks upon weeks upon weeks, and the current issue is with their shipping partner. Can you believe that?

The entire experience has been painfully slow - seriously, every step of the way has been a test of my patience. They take days to respond after they take your money, and I don't feel like they're treating me like a valued customer. It's more like they're just trying to take advantage of me. And let's not even get started on the price of their equipment - it's not cheap, but the customer service is worse than what you'd expect in a dollar store in the US. Yikes.

Honestly, I really regret going with coffeitalia.co.uk. I wish I had gone with a competitor, because until I receive my purchase, I have this sinking feeling in my stomach that I made a terrible decision. What would I do if there was an issue with my order? It doesn't matter if they offer a warranty, because they don't seem to care about responding to customers after they've taken your money. And what's up with their "Prime Delivery" for ?9 per item? I'm pretty sure it's a total scam. They'll ship your order in the slowest, cheapest way possible and not even bother to notify you.

At the end of the day, if you're willing to spend a lot of money on an espresso machine and wait up to a month with little information and little contact, then go ahead and take your chances with coffeitalia.co.uk. But I really hated this experience, and I'm still in the middle of it, waiting. I wish I had checked out all those negative reviews first. Other competitors seem to be doing a whole lot better, so maybe give them a try instead.

Order #UK100119025

I bought a Gaggia Brera from Coffee Italia on October 23rd, 2020. It arrived six days later, but unfortunately, it was faulty. When I called to request a replacement, the man who answered the phone was rude and unhelpful, telling me to send an email instead. So I did, along with a video showing the problem.

Their response shocked me - they told me to take the machine apart and fix it myself! They even attached a video to show me how. I didn't feel comfortable with this, so I called Gaggia UK who advised me not to touch it as it would void my warranty. They were very pleasant and helpful.

I asked Coffee Italia for a refund because their advice was so terrible that I began to feel uneasy about the whole transaction. Also, the advice to fix a brand-new machine myself was unacceptable. They finally agreed to take it back, but told me I had to wait for a report before they would issue a refund. When they said they had fixed it and wanted to send it back, I refused the offer and demanded my money back. It took a lot of persistence, but I eventually contacted Amazon Pay (my payment method) who resolved the matter quickly.

To my surprise, Coffee Italia only refunded part of my money and kept the rest to cover the cost of repairing the machine. I had to contact Amazon Pay once again to get the other part of my refund. The whole process was incredibly stressful and ruined the joy of buying a new coffee machine. I ended up going back to my old pod machine.

In my opinion, Coffee Italia's behavior was unacceptable. After reading other reviews, it seems that I'm not alone in having a bad experience. They need to be held accountable for their actions.

The La Pavoni Europiccola Coffee Machine and Rancilio Rocky Grinder were two products I had my eye on for a while. When I found out that Cafe Italia had the best price for these items, I knew I had to order from them.

I was a little worried when I read some negative reviews online, but I decided to take the plunge anyways. Thankfully, my call to the UK number put my mind at ease. Marco, who answered the phone, told me that the machines would come with UK plug adaptors and would be shipped from Italy.

When I received my FedEx notification with a tracking number, I eagerly awaited the arrival of my machines. They arrived exactly seven days after I ordered them, just like Marco had promised.

Unfortunately, when I received my order, I noticed a few issues. But this is where Cafe Italia's incredible customer service came in. Both Marco and Matteo were quick to respond to my inquiries and both were incredibly polite and helpful.

Even with a couple of bumps along the road, I now have a great rapport with Marco. He even threw in a bag of coffee beans and a beautiful wood tamper for free!

My grinder's bean hopper was broken during transit, but Marco arranged for a replacement to be delivered quickly and it was easy to install. I also had an issue with the coffee machine not reaching temperature and it let off steam constantly. Matteo quickly resolved this issue by explaining that it was simply caused by manufacturing dust in the pressure release valve. I sent an email at 9.45pm and received a response from Matteo 10 minutes later explaining what the problem was and how to resolve it. That's great service in my opinion! I've even received responses from them during the day and late into the evening. It seems like they never stop working!

One thing I did find confusing was that the UK address on their website is actually for A E Stanton, a service centre they use. Additionally, the website could have been a little clearer. But, personally, these things didn't bother me too much. I can easily fit a UK plug to the machines if I need to.

Overall, I just want to say a big thank you to Marco and Matteo. They have been friendly, polite, and resolved my issues quickly. I got the machines at a great price and the free coffee and tamper were a fantastic surprise. If you're looking for great products and excellent customer service, I would definitely recommend Cafe Italia!

I had a not so good experience with Coffee Italia. When it comes to coffee machines, this vendor might be okay if you get a good one. Sadly, I was not one of the fortunate ones. I bought two Quickmill Cassiopea machines within the last 4 months, and both turned out to be faulty. I am now without a functioning machine, and I still have not received my refund from at Coffee Italia.

I must say that is terrible when it comes to customer service. He was rude on the phone, unprofessional via email, and hung up on me. Even though I had two faulty machines, he refused to give me a refund and instead wanted to charge me for repairing the second faulty machine, which is ridiculous!

I also have doubts about the quality control of Quickmill. The first machine arrived heavily scratched and clearly used. It seems like Coffee Italia is only a middleman, and orders are being shipped directly from the manufacturer. This could explain why their customer service is nonexistent, and why their prices are a bit cheaper than their competition. I suspect that the machines that they supply are "B stock" or refurbished models.

I filed a legal complaint against Coffee Italia under "section 75" with my credit card company. Despite trying to contact for three weeks, and even writing to him, the credit card company still hasn't heard anything from him. My whole ordeal reflects the whole experience. Coffee Italia is an absolute disaster. I would never purchase anything from them again. Although other companies may charge a bit more, at least you can expect excellent customer service and peace of mind when something goes wrong. Thank goodness my credit card company agreed to refund me.

Don't trust the positive reviews that you read on other websites. Coffee Italia requested that they be removed from other similar websites. It appears that this company only tolerates positive reviews and works with some of the other review websites to ensure that they are portrayed positively, despite terrible customer service and disregard for their customers.

Overall, I had the worst retail experience of my life! Coffee Italia and have set a completely new low for me when it comes to measuring bad customer service. So, do business with them at your own risk!

I had a pretty disappointing experience with Coffe Italia. I originally thought they were a company based in the UK, but it turns out they're based in Italy. I ordered a coffee machine for over ?1000 and I was expecting it to come in perfect condition. Unfortunately, it arrived scratched and defective. When I tried to get a replacement or refund, I was met with a lot of pushback and resistance.

I tried calling and emailing the company, but I didn't get very far. They told me that I didn't have the right to reject the goods or receive a full refund. They even insulted me and hung up on me at times. It was a frustrating and disappointing experience, to say the least.

The worst part was when they told me to bring the defective machine to a service center and have it fixed myself. I mean, seriously? I paid over ?1000 for a brand new machine. I shouldn't have to drive out to a service center just to get it working.

When I finally did get a possible refund, there were so many fees attached that it hardly felt worth it. I had to pay for the shipment back to Italy, a restocking fee, and other fees that they didn't even tell me about until later. It was a total rip-off.

Overall, I wouldn't recommend Coffe Italia to anyone. They're a shady company that clearly doesn't care about their customers. Save yourself the trouble and buy from a different company instead.

So, I ordered some coffee stuff from Coffe Italia (coffeeitalia.co.uk), but wasn't too impressed with the whole experience, to be honest. I mean, it took them yonks to process my payment, and when the order arrived, there were bits missing! I had to campaign for ages to get that sorted, and it was ages before I got any news about it. Even now, three whole weeks on, I still don't have the bits I need! I even tried asking for a refund and returning the item, but nobody's even bothering to answer my emails now. What a right faff!

I ain't gonna lie, my experience with Coffee Italia wasn't exactly top-notch. I tried emailing them a couple of times and got no response whatsoever. Talk about leaving a fella hanging, am I right? And don't even get me started on trying to get them on the phone. I finally managed to get through on my first try, but it was only for them to tell me to email them my complaints. What a hassle!

To make matters worse, when I finally got in touch with Gaggia (who I thought might be able to help me out), they just referred me back to Coffee Italia. So, begrudgingly, I went ahead and paid about 100 quid for my machine, including the first postage charge.

And get this - I found out that I could've gotten the same machine for 50 bucks cheaper if I bought it from Gaggia UK. Yeah, they were super prompt in repairing it, so at least there's that.

All in all, I wouldn't say I had a terrible experience with Coffee Italia, but I surely wouldn't recommend them to anyone either.

Coffee Italia isn't the greatest company to deal with. They seem to be avoiding their responsibilities when something goes wrong. Don't expect them to pay you back for anything, even if it's their fault. Heck, they've even got County Court Judgements against them! You'd think they'd change their ways and try to make things right, but it seems they're still avoiding paying up. Trustpilot is full of bad reviews about them, but they challenge each one, so they don't actually look that bad. But believe me when I say there are many bad reviews out there. So be careful when you choose to shop with them.

Yo people, so I gotta say that my experience with Coffe Italia (coffeeitalia.co.uk) was straight-up weak sauce. Right off the bat, my machine was whack and 5 weeks later that problem still ain't been fixed. Like, what the heck? They wanted me to deal with it myself, and the Call Centre ain't given me no love with updates or information. And don't even get me started on the manager who's too much of a punk to call me back. All I get are these lousy emails every now and then. Like, homies, where's the love? Why ain't they even saying sorry or showing any love for the issue? It's like they don't even care about me as a customer, you know what I mean? I'm telling you, my dudes, we deserve better than this kind of whack service.

So, I got myself a Gaggia Classic Pro from Coffe Italia in November of the past year. However, things went sour right from the get-go, as I noticed that the portafilter wasn't working well only three days after I received the product. I reached out to Coffe Italia, who suggested that I give it time to fix itself. Cut to two months later, and things have only gotten worse - the machine isn't even usable anymore. I've been trying to get in touch with the company since mid-December, sending them tons of emails and calling them multiple times. Apparently, a lady named Barbara is in charge of customer service and she keeps assuring me that someone from the technical team will give me a call, but no one ever does. I'm pretty disgusted that no one seems to care about my complaints and they haven't bothered to either fix or replace the faulty machine. Frankly, I wouldn't recommend buying anything from them unless you're ready to deal with similar issues.

Gonna give an update on this review depending on how the support process goes - cuz so far it ain't been great. Took longer than I was thinking it would to get the tracking info (thought it was supposed to be automated), had to ask 'em for it instead - not a HUGE deal, but I was figuring this stuff was coming from the UK, not someplace else - y'know what I'm sayin'?

Finally showed up (I put in the order on Oct 9) on Oct 20. But dang, the hopper's got a major crack in it, plus it's got an EU plug instead of a UK one. This thing costs two hundred and forty quid, so I was expecting a way better welcome, y'all! I reckon I can try and get parts and fix it myself if I gotta (gonna wait and see what they say next), but this ain't a good sign - I was hoping for a smooth out-of-the-box experience, not this.

Gotta hope their customer service can handle it - I'll update this later if anything interesting happens - but for now I ain't exactly happy!

I recently purchased the Quickmill Achille 0996PID from Coffe Italia and was very excited to receive it as I am a big coffee drinker and wanted to invest in the best machine. However, when I plugged in the machine, it did not work at all. I reached out to the company for support and they provided me with some instructions that did not work. I then requested for a technician to help me, as well as pictures and videos to assist with troubleshooting, but none of those were provided. It has already been 2-3 weeks and I have yet to receive any help.

To make matters worse, the company even suggested that I open up the machine myself, which I found to be very concerning. When I declined their suggestion, they accused me of burning the resistance and told me to seek local help instead. I am extremely disappointed with the poor customer service and lack of support I have received thus far.

At this point, all I want is my money back as I have lost all trust in this company. I will make sure to let everyone know about my negative experience and warn them of the poor customer relation that Coffe Italia provides. I urge the company to take their faulty machine back and refund my money, as this has been an unacceptable experience.

I recently made a purchase at Coffe Italia, specifically an expensive La Pavoni coffee machine, at the tail end of May 2020. Unfortunately, upon arrival the machine was faulty. I tried reaching out to their customer service department through various channels; by web form, email, and even Facebook message. It was not until my fifth message that I received any sort of response. The person who finally replied was, in my opinion, quite rude and unhelpful. I could not even get him to pick up the phone! It seems he is stationed somewhere in Italy.
After I requested a refund or replacement, the representative advised me to send the machine to a physical address in London. I thought this was a return address, but as it turns out it was a La Pavoni service center. I foolishly believed that Coffe Italia would pay for the shipping, so I sent the machine for repairs.
To my dismay, the coffee machine came back with the same issue. I tried calling the representative again, but he did not pick up nor did he respond to my second email. It is very disheartening to realize that my money was wasted on an unusable product and an unhelpful service team.
My advice is not to buy from Coffe Italia. It has been a terrible experience for me, and quite irreparable. Don't make the same mistake I did!

This company, Coffe Italia, has left me extremely disappointed with their service. In the hope of saving a few pounds, I decided to purchase a new lever espresso machine from them; however, this proved to be a costly mistake. Despite their lower prices, I would not recommend Coffe Italia to anyone looking for a reliable online vendor.

My order for the espresso machine was sent out, but unfortunately, it was mislabeled and this caused it to be held up in Italy and then again in the UK. The situation was compounded when I was told by the shipper that the package was lost in transit. I reached out to Coffe Italia requesting a refund, but rather than offering a solution or even an apology, I was met with abusive emails and threatened. The representative that I spoke with frequently hung up or dismissed my concerns saying they had no time to help. I am now left worried and without my product or my money.

While shipping errors are not always in a company's control, the shipper informed me that Coffe Italia made mistakes. As a result, I have lost over 500 pounds with no refund, despite their errors. This entire situation has been extremely distressing, and I would caution anyone from using Coffe Italia in the future.

Worst service ever. Absolutely disgraceful. I spent a whopping 1200 quid for an espresso machine and some accessories from Coffe Italia back in April, and I haven't heard a peep from them since. I only got one measly email saying my machine would come on a Tuesday this week, but I'm still empty-handed. And they won't even give me a tracking number or tell me if they have shipped my order? What a bunch of crooks.

And don't believe the lies they put on their website. They claim their warehouse is in London, but no orders ever come out of there. The company is obviously fraudulent, and I'm not the only one who has experienced this abysmal service.

I'm not going to put up with this. I've talked to Matteo over the phone, and all he can do is give me empty promises. He can't even give me a tracking number, and he hangs up on me too. I'm taking this up with trading standards, and I'm reversing the charges on my credit card. I'm warning you now, don't ever order anything from Coffe Italia. Save yourself the hassle and avoid them at all costs.