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Colonial Parking
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Colonial Parking Reviews 4

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Colonial Parking Broken meter fine

I parked at the Pentagon Road parking lot but the meter was broken. I even tried using coins but the screen was blank. I decided to write in a piece of paper: broken meter with date and time. I came back and hour and a half later and found a ticket!

I tried contacting customer service but nobody answers the phone.

I am very disappointed and upset that I had to pay a fine for a broken meter!

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Colonial Parking Complaints 3

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Colonial Parking I have tried emailing the company to cancel my account because the instructions were unclear on the website

I have tried emailing the company to cancel my account because the instructions were unclear on the website. The instructed me to go to a different form on the site, which I did. When I went to fill out my information, the form was blocked where I could not. I was unable to cancel even after my express reaching out to the company. I am still unable to cancel. I have just been charged without my consent, and am unable to leave even though I was told that I can.

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I have tried emailing the company to cancel my account because the instructions were unclear on the website. The instructed me to go to a different form on the site, which I did. When I went to fill out my information, the form was blocked where I could not. I was unable to cancel even after my express reaching out to the company. I am still unable to cancel. I have just been charged without my consent, and am unable to leave even though I was told that I can.

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Colonial Parking I currently work at the Small Business Administration and was an essential employee and had to physically report to work

I currently work at the Small Business Administration and was an essential employee and had to physically report to work. We are physically located ***. Which we were unable to access the parking garage during the Capitol insurrection and Inauguration week, though I paid for monthly pass. On February 4, I was informed that I would be teleworking indefinitely. I called Colonial Parking and spoke two reps and asked that my parking be suspended, and requested a refund for the month since I have not entered the garage. I sent an email and offered to pay daily rate for those days 4 days, but want a refund since its beyond my control. I believe my offer was fair. The email I submitted indicated someone would respond within 3 days. Its been a week and no response.

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Colonial Parking Today I parked at the Colonial Parking Inc

Today I parked at the Colonial Parking Inc. facility at the *** Washington DC / *** SW, Washington, D.C., United States, ***. I tried to prepay my exit fee but the machine at the lobby was out of order and the sign said to pay by credit card at the exit. I used my *** card to pay at the exit and my card was repeatedly declined. My card has never been declined by any vendor anywhere in the world. An attendant came up and ran my card again. He then said that *** cards were not compatible with their systems, and that *** card users had to back down the exit ramp, drive across the garage, park at their office, and fill out additional paperwork to be allowed to exit their property, and that it is their policy to call security on any customers who don't comply. I was blocked in at the gate by cars on the ramp behind me. The attendant called Manager Tony on the intercom who further threatened to call security and verbally abused me. The only card I use is the *** card. I was forced to use a work credit card to purchase my freedom. Tony represented that Colonial Parking machines are not compatible with *** cards and that it is corporate policy that all *** card holders are required to back down ramps etc. in order to be allowed to exit their property. I have reported this representation to ***. I will also be reporting it to the Hyatt. Colonial management has represented that all *** card holders must engage in driving maneuvers that can cause accidents in a parking garage, but then assert they are not liable for any car damage on their property. They are threatening to detain customers who do not comply with their reckless and absurd corporate policy. No where is it posted that *** cards are not accepted. There are many millions of *** card holders, and Colonial currently says that it is their policy to require onerous and dangerous measures be taken by *** card holders to have the right to leave their property.

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Is Colonial Parking Legit?

Colonial Parking earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Colonial Parking stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Colonial Parking's reputation as a trustworthy leader in their field. Customers can rely on Colonial Parking's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Colonial Parking. The company provides a physical address, 2 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Colonial Parking has registered the domain name for ecolonial.com for more than one year, which may indicate stability and longevity.

Ecolonial.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Ecolonial.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Ecolonial.com you are considering visiting, which is associated with Colonial Parking, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Ecolonial.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Colonial Parking.

However ComplaintsBoard has detected that:

  • Ecolonial.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The ecolonial.com may offer a niche product or service that is only of interest to a smaller audience.

About Colonial Parking

Screenshot Colonial Parking
Colonial Parking is one of the most well-known and highly regarded parking management companies in the United States. With over 60 years of experience in managing parking facilities, Colonial Parking has built a reputation for providing reliable, convenient, and cost-effective parking solutions to businesses, property owners, and municipalities across the country.

Through its extensive network of parking facilities, Colonial Parking provides a wide range of parking services that are specifically tailored to meet the unique needs of its clients. Whether it's valet parking, managed parking, self-park, or garage parking, Colonial Parking has the experience and expertise to deliver seamless parking management services that exceed expectations.

One of the key features of Colonial Parking that sets it apart from other parking management companies is its commitment to using the latest technology to improve the parking experience for its customers. From advanced payment options to real-time parking guidance systems, Colonial Parking has invested heavily in technology that makes it easier, faster, and more convenient for drivers to find and park in its parking facilities.

In addition to its many parking management services, Colonial Parking is also committed to sustainability and environmental stewardship. The company has implemented a variety of green initiatives, such as LED lighting, recycling programs, and energy-efficient HVAC systems, in order to reduce its carbon footprint and help create a more sustainable future.

All in all, if you're looking for a reliable and responsive parking management company that can deliver the parking solutions you need, then Colonial Parking is definitely one to consider. With its decades of experience, commitment to technology, and dedication to sustainability, Colonial Parking is a true leader in the parking industry.

Overview of Colonial Parking complaint handling

Colonial Parking reviews first appeared on Complaints Board on May 2, 2023. The latest review Broken meter fine was posted on May 15, 2023. The latest complaint I currently work at the Small Business Administration and was an essential employee and had to physically report to work was resolved on May 04, 2023. Colonial Parking has an average consumer rating of 4 stars from 4 reviews. Colonial Parking has resolved 2 complaints.
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  1. Colonial Parking Contacts

  2. Colonial Parking phone numbers
    +1 (202) 295-8100
    +1 (202) 295-8100
    Click up if you have successfully reached Colonial Parking by calling +1 (202) 295-8100 phone number 0 0 users reported that they have successfully reached Colonial Parking by calling +1 (202) 295-8100 phone number Click down if you have unsuccessfully reached Colonial Parking by calling +1 (202) 295-8100 phone number 0 0 users reported that they have UNsuccessfully reached Colonial Parking by calling +1 (202) 295-8100 phone number
    +1 (202) 295-8290
    +1 (202) 295-8290
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  3. Colonial Parking emails
  4. Colonial Parking address
    1050 Thomas Jefferson St NW, Ste 100, Washington, District of Columbia, 20007-3819, United States
  5. Colonial Parking social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024
  7. View all Colonial Parking contacts
Colonial Parking Category
Colonial Parking is ranked 11 among 22 companies in the Parking category

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