Manhattan Parking Group
Reviews and Complaints

I travelled from Philadelphia to an event at the Hilton Hotel in New York on Saturday May 6, 2023. I parked at the garage at 100 West 26th, arrived around 5:15PM and the attendant asked long I would be, and I told him no later than 10:00. He quoted $50. When I returned at 9:30 he proceeded to charge me $72! I argued with him back and forth and getting no where as he made excuses about the size of my car (Subaru Forester) being the reason for the new charge. I reminded him that when I arrived he said no such thing when he quoted $50. Holding my car ransom until I paid, I finally caved in. I contacted the main office via e-mail with my complaint and waiting to hear back. Tried calling and the phone just disconnected. Such outright dishonesty. Buyer beware!

Valet staff drove my vehicle into another vehicle and in as I witness it and did not say a word and walk away and continue with his duty. I file the accident/damage report to the management. spoke to the person who was in charge and he acknowledges that the valet staff was on medication. I have been waiting for a response from the office for s resolution since the incident dated back in June 6th. up till now, I have not receives any response. I called their office a dozen times and no one answers. and when I refuse to make the monthly payment, their staff threat me that they will call the marshall and arrest me.

I work in Metropolitan Hospital from 4pm to midnight everyday (sometimes weekends and holidays). I have an online account with MPG LLC and pay automatically every month. I always park in the ***. Tonight after work when I returned to the garage around 12:10 am I found the garage was closed!. This garage is a *** and never closed before. I called the garage phone number but the person picked up and said sorry we are closed. Then he refused to provide any more details and hang up. Later the person would not pick up my phone any more. I am stuck in the hospital and I am supposed to return to work tonight again. This is unacceptable and unprofessional.

I parked my car on 5/5 and when I picked it up on 5/6/2022, I immediately noticed damage on the driver's side. I had to wait 30 m inutes forhte manager, ***, to show up and he was unhelpful other than giving me a claim form. I submitted the claim form online with photographs on 5/6 and have called repeatedly but no one has responded to my emails or calls.The email on the claim form is also undeliverable, so I had to use a different email provided by ***. Seems as though this company is non responsive and doesn't take responsibility for damage that they cause. There appears to be a pattern based on a review of other complaints to the ComplaintsBoard.com regarding this business.

I parked my car in a MPG - Manhattan Parking Group - in Jay street in Brooklyn, they damage my car against a column, on November ***. First of all, the employee who damage my car did not report it, so the person returning my car just hand me the car, if I had not checked the car i could have drive out of the garage without noticing as it was in the passenger side. So i notify the manager, filled a complaint form. Since then, no one has contacted me, I have called the company almost everyday for the last 2 weeks and there is never an answer, I have emailed the person in change, never and answer. This is a company car so i need it in good shape and I need to respond to my boss for it.

Since December I've worked without receiving any paycheck or deposit. I visited MPG Office and spoke to three managers. We discussed resolving the issue and compensating me for my hours. They agreed to address it. It's been a month, and they're unresponsive to calls. I'm trying to avoid escalating this matter. On 1/7/2022, I talked to a manager about the ongoing issue. He laughed, dismissed my concerns, and behaved unprofessionally. I've attempted to reach him again without success. It's been a month, and all I'm asking for is my earned wages. Please respond.

I was shopping at the mall. The parking *** vending machine charged me $30. for parking in the parking lot. The vending parking machine would not return my ticket until I paid the parking ticket machine the $30.There was no attending person on the level I was parked on. I went drove down to the lower lever to report the problem and was told by the parking attendant to file a complaint he could not return my money. It cost $3. for parking for two hours and for more than two hours almost three hours its not $30. I scanned my complaint over a month ago to the email address and no one has returned my money minus what I should have been charged for parking under three hours in there parking lot. The attendant said that was the only way to get a refund. I want my return.

My car has been damaged at a facility owned by MPG Parking group. They provided an acknowledgment form which I completed and submitted to their office. After months without a response, I visited their office at suite 600, only to be met with the same indifference. I attempted to arrange car repairs through their insurance by speaking with a representative, but to no avail; she has ignored all my messages and provided no information. Their dismissive attitude persists despite an accident report being filed by their attendant and handed to me. I'm still awaiting any form of email communication and am exhausted from the wait. Even involving the police has been fruitless. I was advised to contact the ComplaintsBoard.com. I seek assistance in getting my car fixed and in addressing the conduct of this business. Thank you.

I parked my car on 06/29 @ 1:30 am and my car was dented in the front. Black paint from the edges on the wall and the dent matches the height were the dent is on my car from the corners of the garage wall. I told and show the attendant and he wrote a report. It is proof that the guy who parked my car that morning. No one has contacted me back for a while then I received a letter and no one from the company returned my call. I emailed Gamel and She finally answered to say noone there did that I told Her the paint and the corners of the wall is on my car it texted the photo to her and o answer the way my car was dented its no way that chase happened from anther vehicle when the black paint and the curb in the garage is the same height as the dent . Carlos saw it and confirmed that He will call the main office they ignored Him as well.

I left my car at this parking garage on Dec 31 and informed the manager that I will pick it up in few months, most likely around 3 months. He gave me my ticket and said okay. I went on 3/4 to pick up my car and the employee working overnight, informed me that I have to wait until morning. I told him that garage is open 24/7, why I have to wait to get my car out. He stated it's more than a $1000 on the car, in which I said okay and he asked me for cash. I told him that the garage takes cards so why am I paying in cash. He refused to take my ticket to get my car out, so I called NYPD. I was charged $27 per day and in which amount to $1580 on my car, I paid after NYPD informed the employee that he was taking hostage of my property. On their signs, the sign states its $24.46 rate per 24 hours. Then I noticed couple of damage to my car, I attached photos.

Date the incident happened: 7/6 around noon; Location: undisclosed garage; Garage name: unnamed; Car involved: 2017 Chrysler Pacifica; Issue: the valet parking employee (who works for Manhattan Parking Group) has scratched my vehicle while bringing the car into the garage, I have discovered the issue when picking the vehicle up. The employee was rude and tried to deny any wrongdoings. I have filed an official incident report to MPG on 07/06 and was told that I should get a response in a few days but till now, 7/13, no one has contacted me. They also have a business number that could lead me to the complaint department's voice mail; I have left a voicemail on 7/6 but no callback was received after 1 week. Totally terrible experience. I will recommend everyone to stay away from this business!

I reserved a parking spot at MPG Parking LLC's valet lot on June 2, via SpotHero. The attendant checked my car and found no damage. Later, when I returned, I reported to manager Norainy G that my car was damaged. Norainy confirmed the damage and advised emailing their support for Incident Claims Reports. I emailed the next day and on June 5, but haven't received the forms for my claim. I seek compensation for the damage.

I park overnight in the garage, valet parking. On December *,, around 10pm, I received a call from the attendent telling me he rammed into my parked car, and I should come down. I did. Car was badly damaged (multi thousands repair needed). I filled out a damage claim form with MPG. I sent emails and called the phone number listed, and received no response. I researched and found an additional email address. The person finally emailed back and said they will look into it this week. It's been almost 2 weeks and they're has been no official acknowledgement from MPG, and they have not even come and evaluate the damage. The have yet to reach out to me. I and concerned to drive because I'm afraid the bumper may fall off because of the damage. The attendant who got my car allowed me to make a copy of his driver's licence. I want interstate attention from the garage owners because it has been almost 2 weeks that my car is sitting damaged in the garage.

I parked in garage after signing up for monthly parking. The garage damaged my car and the manager asked me to submit my receipt stating that they had reviewed videos and it was their fault. I paid for 2 months and parked there less than 8 days due to fear that they would repeat this issue. They will not answer their phone at headquarters . It rings and rings and then hangs up. The manager (Michael) keeps telling me (when I catch him at the garage) he will get the check issued and mailed to my home. This has been going on since May. The repairs were $650 and we agreed they would pay $550 if I chose to go to my own repair shop (as their repair shop would have charged only $550). I am unable to get resolution. I am not asking for the parking fee as it was my choice not to go back there but I am owed the $550. *** Please provide me some assistance. How can I proceed?

On Sunday 5/29/22 my husband reserved a parking spot via website for the MPG parking garage from 8am to 3pm. We arrived around 2pm and saw the attendant mishandle my car, causing rim damage. We reported it immediately with a photo but got no response. After repairing the rim, I emailed them on 6/16 and 6/20 for reimbursement, with proof of read emails, but still no reply. I'm attaching the relevant emails and read receipt.