Community Management
Reviews and Complaints

I gotta say, Community Management, LLC really dropped the ball when it came to our parking problems in the neighborhood. They didn't do squat to help us out. It's like they couldn't care less about our frustrations. I mean, come on, isn't it their job to manage these kinds of issues? But no, they just left us hanging. It's a real bummer, let me tell ya.

I got a lot more than 10 words to say. If you wanna check out what this company manages, head on over to Lake villas in Baton Rouge. It's a real sight to see. Used to be a nice neighborhood, but now it's going downhill thanks to the management company. You ask them to fix something, and they just tell you to do it yourself. Really disappointed.

Ineffektive managment of Baton Rouge Lake Villas Subdivision. They try to manage from behind their desk and only rely on residents to be notified of issues instead of ever being present in the neighborhood. The do not reach out to the residents, hold meetings, and are not proactive in offering solutions to neighborhood problems.

I got a notice 'bout my yard, so I had to hire someone to take care of it. Then, a month later, I got another notice sayin' I gotta pay a $50 fine. I called 'em up to argue, and the customer service person said the picture was the same and they'd remove the fee. That was back in June.

But guess what? I still got that dang fee hangin' 'round 'cause whoever's in charge of takin' it off won't give the approval. I done called customer service three times and even left a message on his machine, but nothin' happened.

I just moved in, and let me start off by saying that the owner didn't even want to repaint the townhouse. They only painted one wall. Secondly, two windows were broken. Not only that, but the door can easily be pushed open even when it's locked. Yes, they came out to fix it, but it's still broken. The AC is also out, and the dishwasher is broken. There are rats in the home too. I wish I could upload pictures. I will never recommend anyone to use this company. I will be going back to where I should have stayed, which is River Palms. It's clean, friendly, and there are no darn rats. Let me also add that it's possible the owner won't give me a refund, even though I've been reporting issues since I moved in. That's totally unfair. I've only been there for less than 7 days. I wish I researched and saw these reviews first.

This company is really bad at managing our HOA (homeowner association). The person in charge of our daily administration is named FAWN ***. She gives illegal advice and doesn't explain things properly to homeowners. Calling the management company doesn't help either. They have many homeowner associations to manage, so they don't care about doing a good job. We're trying to cancel our contract with COMMUNITY MANAGEMENT because of their terrible behavior. Homeowners strongly advise against hiring this company. We give them a big red warning. Don't hire COMMUNITY MANAGEMENT LLC in Denham Springs, LA. And if you end up with FAWN *** as your administration coordinator, you're in for a really bad legal battle. Just don't do it. Don't hire them.

If I could give 0 stars I would. We moved in to our neighborhood 2 years ago and since then our neighborhood has looked like trash. Literally we have trash piled around the neighborhood, in the woods, etc because MGMT has not done anything. Our streets are crowded with so many vehicles I've had to call the cops on numerous occasions so that the trash trucks and emergency vehicles are able to drive through. I sent in numerous complaints with date stamped pictures and I was told there was nothing they could do to prevent the issues. Per HOA, you can't park on the street over night and we have cars parked in front of our house every night. Our entire neighborhood is an eye sore. So many college students rent out these brand new homes and have countlessly ignored HOA rules and when home owners bring the issues to management we are told that it is our responsibility. I don't know why we're paying them $350 a year when I'm doing their job for them.

This management company, Community Management, LLC, was the absolute worst I've ever dealt with. I own rental properties in BR, and they haven't fixed a simple issue with the siding on one of my four units. They constantly make excuses and claim to have sent letters or used the portal, but nothing gets done. I called and spoke to *** who was one of the worst customer representatives I've ever encountered. She told me to talk to the property manager of our complex and then asked for her manager's name. She seemed confused and struggled to provide me with that information. When I asked again, she replied with, "I just told you I was giving it to you." No, she didn't, but right after, she gave me the name of *** and abruptly hung up. Unbelievable. I will do everything in my power to have them replaced in our association. They have been terrible from the beginning and have only gotten worse over time. I will file a lawsuit against them for not fulfilling their responsibilities of repairing the exterior of the units as stated in our contract. And please, don't respond with a generic apology like, "I'm sorry you feel this way..." Just call me and resolve this issue, and make sure to provide better training to your support staff.

4 YEARS OF DOWNHILL SLIDE
If you wanna take a look at a management situation going from bad to worse.. look no further than Community Management. Our current manager is ***. Since my initial review, our subdivision is now completed and we have a residential board as of July 27. However, all financial issues and vendor hiring is through the company, not the residents on the board. Please note.. Southern Lifestyle is no longer part of our governing board. It is Community Management's job to collect and manage funds, in addition to hiring vendors such as landscape and pool vendors for example. As of July , we have over $70,000.00 in debt due to non-payment of HOA dues, fines, and liens. Our landscaping was paid for but as you can see from current photos not maintained. Our pool furniture is again destroyed, as you can see from current photos. I personally have called for it not to be replaced again due to the current debt in addition to the fact that this is repeatedly ruined. There is absolutely no reason residents can not bring their own chairs, etc. to the pool and that would eliminate to recurring cost to the residents. Pool equipment such as life preserver, etc. should be replaced as needed, but this has been neglected. Landscaping at the entrances is not maintained once planted throughout the seasons. The common areas have benches that are deteriorated and growing their own fungus as you can see from the picture. They simply need to be removed and not replaced due to the fact some are in standing water when it rains and this will recur due to unleveled concrete by subdivisions developers. Garbage cans are in full view in over half the subdivision, I have added a few photos which is non-compliance, the amount of non-compliance does not match the amount of fines as of last financial report. This tells you that the garbage cans street view is now no big deal it seems. Sidewalks continue to be overgrown. Their communication skills are zero!

I've dealt with Community Management twice, once in Ponchatoula, LA and once in Baton Rouge, LA. They manage communities in both places, but I use the term "manage" loosely. My experience with this company started when I received an envelope with a photo of my home, nothing else. No letter, no information, just a photo. It was quite unsettling, like something out of a horror film. Naturally, I called the police. I mean, what else was I supposed to do? Someone was sending me pictures of my own home. Turns out, Community Management had taken a photo of my grass, claiming it was "too high," but forgot to include any explanation with the photo. The photo was of my front window, mind you. So I called them and asked them to stop doing this, as it caused a lot of anxiety for a new homeowner like myself.

Fast forward to 2021, I've been living in Baton Rouge for almost 3 years now. Recently, I received a Corrective Action Notice from CMGT, LLC regarding my lawn. The photo showed a perfectly manicured lawn, even the edges were trimmed. A member of the HOA board reached out to them to find out why I received this notice. Apparently, they didn't like my flower bed. I contacted them and explained that my lawn guy was already scheduled to take care of the flower bed, as he does every quarter, but the recent rain and flooding had delayed his work. They assured me that they would make a note on my account to reflect this. However, I ended up having a bigger issue with torpedo grass, and the entire bed had to be redone. This caused further delays since my regular lawn guy doesn't handle this type of work. A few weeks later, after only receiving one notice and being informed that there were notes on my account to prevent fines, I received a fine in the mail. I was quite upset and called them today. They informed me that I would have to go through an appeals process to have the fine waived and submit time-stamped photos of the flower bed, even though I had already sent in a PDF of the approved quote as proof of scheduled services. They had already promised that I wouldn't be fined since I was actively addressing the issue and couldn't move any faster. So I requested a call-back from the supervisor or community manager, but they told me it wouldn't happen today. I would have to wait a few days because they have 48 hours to call me back, and today wasn't the day. Great. It's not like there's any urgency... although it seemed urgent enough for them to fine me after just one notice (the first and only one on my account for this home).

I strongly advise against choosing this management company. While they seem to prioritize flower beds, they completely overlook trash on the sidewalks, falling light posts, parking violations, and trash cans left out for weeks. However, we currently have 72 active lawn violations. So if you have a few weeds in your flower bed, you'll be fined $50. But you can freely park on the road, leave your trash can out for a week, and toss old furniture onto the street without any consequences. :)

This company manages my HOA rules and enforcement. They charged me $50, because of a problem with their database and after we agreed to fix the issue. Please check the attachment. You can contact me at *** and [protected]@gmail.com if you need more information.

The HOA company put a violation that my neighbor commited at the location of 804 Ridgefield Dr which is two houses down from my house under my name and address. I have repeated informed them of their mistake, and they have not corrected my account to put the violation under the person who lives at 804 Ridgefield Dr. This needs to be corrected IMMEDIATELY! I should not be charged for something that I have nothing to do with. This mistake and lack of care to correct their mistake shows how the company employees are incapable of doing their job attentively.

Community Management, LLC has been a real disappointment when it comes to managing our community pool and playground. It's been a whopping six months since they closed it down, and they've made little effort to get it up and running again. Whenever I've reached out to them via email to inquire about the situation, their responses have been either vague or nonexistent. It's absolutely ridiculous that our pool and playground have remained closed for the entire season while they sit around waiting to fix the gate and send out key fobs. They just seem to be collecting our money without using it appropriately. Supposedly, they paid a hefty $12,000 a few months ago to have the gate and security system fixed, but they haven't managed to get the job completed yet. It's frustrating to say the least.

We have a swimming pool in our community that has been out of order for a whole month. It's really frustrating because even during the summer, when we could really use it, it's still closed. I mean, why are we paying HOA fees if we can't even enjoy the pool? I think it's only fair that we get a refund for the portion of the HOA fee that covers the pool.

I've been trying to reach out to the community management company, but they haven't responded to me at all. It's really annoying. The manager's name is ***, and let me tell you, she has no clue how to respond to customer emails. It's like she doesn't even care. I mean, if we're not getting the amenities we're supposed to have, why are we still being charged the same amount for HOA every month?

My biggest problem is that ***, the manager for our community management, hasn't replied to my email or returned my calls. It's just really frustrating.

It seems like nobody really knows how to properly handle the cancellation of a paid HOA lien. On Feb 27, 2020, I discovered that a HOA lien of $714.87 had been placed on my property. That same day, I went to their office and paid the lien in full, along with my 2019 fee of $400. *** J informed me that I had some late fees of $93.47, but if I made a request, they would be waived. I made the request as instructed. *** then informed me that once my checks cleared, I could come back and get my cancellation letter to bring to the Clerk of Court.

However, on 03/01, I called my bank and learned that the checks had cleared. I returned to their office to get my cancellation letter, but was told that I still had a balance of $93.47, the same fee that *** had said would be waived. Not wanting to prolong the process, I agreed to pay the $93.47. I then asked if I could get my cancellation letter once that was paid. *** informed me that if I wanted to expedite the process, I needed to make an appointment with another coworker who works from home. The appointment would be after business hours, and I would need to bring a notary. Alternatively, if I paid $150.00, it would be handled quickly.

I explained to *** that I was in the process of refinancing my mortgage, and she assured me that the title company could call and she would confirm that the lien had been paid in full. She also mentioned that they were in the process of getting the lien cancelled. However, when the title company called on the same day, they spoke with ***, who stated that the HOA lien was still in effect. *** never mentioned that the lien had been paid and that they were in the process of getting it cancelled.

Later that day, I called and spoke with ***, who informed me that it was unknown when the person responsible for handling the cancellation would be going to the clerk of court to have the lien cancelled.