BBVA
Reviews and Complaints

Compank sucks... They never let you know or notify you that you have been paying this fee for months... Plus, they are robbing their customers.

I am gradually leaving from BBVA before the charge me a $15 fee I know that there will be months that the only thing happining is direct deposit (I use direct deposit from them and the paycard my job uses) I am a college student that when I get money it has to strech a long way and I don't need anyone else taking it before I use it.

GODDAMN COMPASSBANK

We need to nuke compassbank right now

@Evan Keller... You... as well as this dishonest bank have completely missed the point. Banks do not simply safeguard a consumer's funds every month...they use those funds to the bank's benefit. Nothing could be worst than charging a consumer who is letting them use his/her full assets...as is happening when the account is not being used. Turning around and charging the lender unreasonable fees under the guise of impending hardship for offering a service, while playing the victim is just wrong and a bit immoral. Banks, airlines and many large companies seem to be following the same trend...penalize the folks who keep them propped up and we seem to be completely unable to do anything about it. They took our money...and YES, it IS our money, from the federal government to bail them out...then charged us exhorbitant interest rates...now they continue the greedy trend of nickle and diming us everyday.

(Evan Keller) for everyone else who doesn't use their bank accounts, why have a bank account in the first place?
I DO USING THE ACCOUNT, but for some working reasons, i´m working outside of USA, and i´m not ussing checks and not ussing my debit card, everything online, the company makes me transfers every month and still the bank is charging me the fee.
I wrote them and they told me that an mail transfer will activate the account and i have wrote them since them to make a mail transfer and still no answer, so ...

i disagree, i've been banking with BBVA for 6 years now, and i've never had a problem with them, they have excellent customer service they're employees are so nice, for everyone else who doesn't use their bank accounts, why have a bank account in the first place?

I opened my BBVA Compass acount too, and they started to charge me 15 $ fees every month for an inactive account, even when every month i make online transfers to it from another accounts and from my paypal account.
When i oppend the account they explained that they will charged my if i would´t have activity in my account, but THEY NEVER TOLD ME THAT ELECTRONICS TRANSACTIONS DO NOT QUALIFY AS ACTIVITY...
Also, i can´t transfer my money to another account becouse i´m not from USA and the bank does´t let me do that online.
Now, i´m looking for the way to move my money and close my BBVA account.
My father has an account in COMMERCE BANK, Excelent service, no fees and he makes wire transfers everywhere he wants with no problems ( he doen´t live in USA either)

BBVA, Shame of you

Wow! I just opened my BBVA statement on a small account...( I hadn't viewed it for seven months) to find they've been raping me every month. Great! No permission was requested or granted to my knowledge. If this isn't stealing, then I don't know what is. I loan them my money for their use, they don't have to pay me anything...yet they charge me. Ever get the feeling that they're no protections for the common folk? You wouldn't be wrong. Why is there not legislation to stop this thievery. I'll be closing that account first thing tomorrow. Bankers are nothing more than loan sharks in suits.

Seriously, Compass? Online transactions do not qualify as activity to you? Despite having several online transactions on my statement, I was charged a $15 inactivity fee. I AM USING MY ACCOUNT AND YOU ARE CHARGING ME INACTIVITY FEES?! This is theft. I'm closing ALL my accounts including my savings. There are plenty banks out there who don't steal from their customers.

I agree! I was charge over 26 INF chargers for 3 items. They held a deposite which would have covered my charges for 48.00. How can this be legal. What can we do...Help!

I last checked my account and I have $11 which is not a lot. I then notic that there was a pending charge of $9.74. I spent $4 on food and I went $2 under.. The next day they smack on 3 NSF charges.. Not 1.. 3 on the same day! I'm paying them $112 for a little $2 mistake! I'm sorry but I can't stay in a bank like this.. I'm afraid I'll go from $100 to -$200 in a week without spending a dime.

BBVA Compass has gotten me 4 times in the past 2 days. It looks like NSF charges cover only 2 transactions but I am being charged per day. At $38 dollars a pop that is $152! I put money in to cover my error yesterday and they show taking out today $38 in NFS then $30 to cover a check which makes it go negative again and they charge another $38. Only I don't understand the $38 charge as I was positive on the account. What is going on with the bank? I had $55 in to cover the $30.

I have a business account with BBVA.

A deposit that should have been made last Monday was not made until Tuesday.

On Monday night, 50 checks hit my account that overdrew it by $266.00. (All of the checks except two were for under $50. There were two large checks.) Compass carged a $38 fee on 44 of the checks, for a total of $1672 on NSF fees on a $266 overdraft. When I made the deposit on Tuesday in person, they did NOT tell me about this. Thus, my account was overdrawn again. On Tueday night, more checks it. NONE of these checks would have overdrawn the account had they not carged me $1672 in NSF fees on a $266 overdraft. On Tuesday night, they charged me for another 29 checks @ $38 each. By the time I found out abotu it two days later, and transferred more money into the account, that had charge me $4, 978 in fees on a $266 overdraft.

I went to the store to get gas in my gas tank for the lawn mower and went to the grocery store and had an available balance of $40.00. I had forgotten that one of the items pending had a $6.00 tip that had not cleared and when it cleared it caused us to go over by $2.50. So basically I got 8 NSF charges for going over by $2.50 to equal a total of $304.00 in fees. The processed everything from high to low and even took out the NSF fees before all the other small charges. I also made two cash deposits ($120.00) and ($200.00) which did not show up until Midnight two days later. I have other bank accounts and this had never happened. It happens all the time with Compass Bank. I hate Compass Bank and I am cancelling the bank account this week and moving to Wells Fargo/Wachovia or Bank of America and opting out of overdraft protection. Compass won't even let you opt out if you choose not to have it. I would rather the embarrassment of having my card rejected than being charged $300.00 for a $2 dollar mistake.

Have to say I agree with all the complaints.

Yep, same experience here. Made a subtraction error in my register which I keep faithfully and went -$9.32 (that's right, not even $10.00.) overdrawn. Compass has now charged me close to $300.00 in service fees and I have never even come close to bouncing a check with them before. I went in person to the bank and was told they couldn't help me with the matter other than to caution me that they "always process debits before credits". The manager at my branch told me that they take out debits and checks before they process deposits (on the same business day). I then called the toll free number (I certainly would never call it customer service) and got a completely illiterate man who after listening to my story said, "uhhhh, you'll have to call back later, uh, uh, our system is down". He was rude and unhelpful and I now seriously doubt their systems were down. I initially opened this checking account online but ended up having to go into a branch (45 miles away from my home) because there were so many problems. I foolishly funded my account electronically from another checking account. They removed the money from my other account and yet didn't credit my new account at their bank for almost a week. I made numerous phone calls to try and figure out where my $500.00 bucks was. Once my account was open it was six weeks until I had my two debit cards and several months before I had checks with my correct address and two more months and five trips to the branch to get the cost of my checks re-imbursed to me since the bank kept having the incorrect address printed on the checks. Of course I never even got an apology...so I guess I shouldn't even be surprised at all the complaints I've read tonight about BBVA Compass Bank...apparently I'm not the only customer that they have ripped off recently...Yep, I got sucked in by promises of no ATM fees or service charges - that is a total lie. The first time I got an ATM fee I took my statement to the branch...was told I would have to send in the withdrawal slip (which of course I had already shredded) but the teller couldn't even give me the address to send the slips to, she said I should be able to figure it out online. Terrible customer service from day one - I only have myself to blame for sticking with them too long!

I am in the process of closing my account, in the past 2 weeks I have been charged 800.00 in isf fees. I hate this bank. I am trying to warn everyone via facebook, myspace, twitter, and I sent a request for the local news to investigate their practices. I also filed a complaint with the BBB and I am gooing to contact the attorney general office asap. My name is Linda Hasson my email is rnljhangel@msn.com, please contact me for a class action suit.

They are aweful and I will never do business with Compass Bank again. I had a line of credit, they charged late fees when things weren't late, had to make several trips to local brank to finally have it resolved. The got fed up, paid the entire line of credit off. Still had one eft going to make payment and couldn't stop it. They would not give me my money back, they charged interest even though I had paid the line and all interest fees off, then said they needed to charge me 3% to give me my own money back. Argued with staff for over an hour and they still would not give me money back. Now I have to wait until their next billing cycle to get a check from their main office. It is unbelievable that this is allowed to continue. Predatory practice and unscrupulous business practices. Never ever again.

WORST most unethical bank out there! I tried your link you said you were launching and it didnt show anything? I am very interested in pursing a class action lawsuit against Compass Bank and their predatory practices. I hope they are robbed at every single branch at gun point and the employees are all tied up and tortured. I hope every single street gang targets BBVA Compass bank to consider robbing them just like they do their customers/victims. They will soon go under because you cannot go through life without reaping what you have sewn!

Within twenty (20) business days we are launching www.CompassBankWarning.com -- with accompanying marketing to ensure sufficient online exposure. This is a concerted effort on behalf of a number of current BBVA Compass Bank verified personal and small business account holders dedicated to exposing the predatory and extortionist policies of Compass Bank (now BBVA Compass). Enough of us HAVE taken notice and refuse to quietly acquiesce to their unethical practices any longer.

Additionally, we have received input from current (verified) employees as well that confirms what any reasonable person already suspects regarding said practices. This will NOT be a "sucks" site in the traditional sense of being a magnet for everyone with an axe to grind, even when it is as the result of a wholly self-inflicted wound. We're seeking level-headed, professionally-minded people and small businesses to share their stories sans hyperbole.

Compass is not alone, and is only acting in accord with accepted industry guidelines, but we'll leave the customers of the other institutions to follow suit.

I feel your pain! My account was overdrawn by 3 cents with a pending deposit. The next day, I noticed that all was well with my online checking since everything displayed as paid. No overdrafts. The third day brought quite a surprise to notice those nasty red lines in my report. The manipulation was obvious. Between the second and third day, a bank employee decided to reorder the sequence of processing my items and to maximize NSF charges. 3 cents overdraft resulted in 3 NSF charges of $38 each!

If you want to do something to stop these monsters, I suggest:

1. Contact the Better Business Bureau in Phoenix (the BBVA Compass headquarters in the U.S.) and launch a complaint. The institution will be forced to respond and research your claim; and this will at least cost them the amount they have charged you, instead of the pennies that are required to actually process an overdraft. You see, the entire process is automated, virtual, and cost them far, far less than what they charge you.
2. Contact your Congressional representatives and tell them that these unfair laws must be changed. This is the only longterm solution to such unscrupulous practices. Point out the fact that a huge chunk of taxes have just been applied to bailout institutions which exercise these malicious practices.
3. If your employer, like mine, has a business partnership with Compass offering incentives for employee participation, express your dissatisfaction as a reason to discontinue that partnership. This will hit them where it hurts. If possible, state your problem to your Human Resources department and request that a partnership be established with a more customer-friendly bank.
4. Contact the media with your story. Remember, your issue resonates with millions of others around the country. This isn't a problem unique to you; and it certainly isn't reserved for people who can't balance a checkbook! You should relieve the burden of that myth from anyone who shoves that in your face.
5. Last, but certainly not least, move your business away from Compass as soon as possible and discourage friends and family from becoming victims.

why do the top people of ddva compass refuse to investigate the granbury branch of compass. one has been fired and 3 have left becuase of the poor management of the branch manager. if you want her name call me at [protected]

I agree with you totally...I am a customer on Compass now and hav had these SAME ISSUES with them over the last few months. I have almost 700.00 in NSF due to the Credit/Debits coming at the end of the day. I will put money in and nothing will be showing on the account and then all the sudden the debits show before the credits and I have racked up a ton of fees. They have on some occasions SPLIT the costs with me, however I called and even asked the teller on occasion about my deposits adn is there anything pending, etc. I was told no by the teller on Friday afternoon when I deposited CASH into the account, which it showed the deposits that same day on the online. Thinking I was in the clear, Moday afternoon, everything I had done on Friday Night was NSF because the deposit didn't "ACTUALLY HIT THE ACCOUNT" until Monday at Midnight since the deposit was made. I told the Mgr. that I asked the teller is there was anything pending such as checks coming through, etc adn he said that she does not have access to see things like that on her computers, so she thought all was good. There did not even show on the online banking. I was told that you can not trust the totals since they are noe always correct. NOT ALWAYS CORRECT? Isn;t this a bank, HELLO! I really feel that they STEEL your money with the fees that they charge, it is absurd!

hello i am still trying to get the bbva ceo's to check into a firing of a long time employee. it is at the granbury branch of compass bank on hwy 377. this employee was fired because she was doing her job. hey compass looks pretty bad. she told the truth about her bank manager. the tellers complained bitterly . nothing was done. becuase she told the truth they fired her. truth is important.

I did not make the charges. Compass allowed the charges on the expired card. When I notified them to stop! they claimed the card was not renewed and "decline to renew" letter sent to me that I never received. Asked for a copy of letter, instead, Then they say they will renew the account. They sent me a renewal card, that was never activated and began accepting more charges. How are there late payments on a card with no balance with no charges FROM me on it and more charges on a card that was never activated?

My Compass Visa card expired May 2010. I pay off my card in May 2010. No new card issued or arrives. I get June statement showing more charges. Contact Compass and demand they stop using my card and accepting charges after the card expired. Compass claims to have sent me a 'decline to renew" letter back in March 2010. I request copy of "decline to renew" instead they send me renewal card with $13, 000.00 credit limit July 7, 2010 and again more charges accepted on July 10 & 12 2010. I never activated the renewal card or used it, they refuse to discharge the charges. To me it appears that Compass established another credit limit of $13, 000 on the renewal card under my name and accepted charges without my entering into a contract with them. The sticker on the card says: This card cannot be used until you call ...-...-..."

The customer service department for Compass Visa is downright lousy, from the operators to the supervisors. I found your complaint today while searching for a fax number to which to send our cancellation notice, as we also are terminating our business Visa account through Compass. We discovered to our surprize this past weekend that even when a business pays the monthly charges in full and pays them early, Compass posts the payment but does not credit the account and free up the credit level until AFTER the payment due date has come and gone (but they do not, of course, pay any interest on the funds you've sent in advance of that due date, either.) What a crock!

refi with compass has been a nightmare. closing costs double from the loan officer quoted. after 2-1/2 mos. finally closed with them trying to charge a bunch of other fees. even though we closed a week ago, they are still asking for more paperwork. no disbursements yet on our BOA mortgage, home equity{which is now overdue}, or our cash-back, which they tried to charge a $20 fee to deposit into our checking account. as of this morning, their no-customer service says they have no record of us having a loan with them. what in the world did we sign all those papers for? we do not know what to do or where to turn. anyone have any ideas?

BBVA COMPASS: A FRONT FOR ORGANIZED CRIME
BY EVAN
BANK CARD CUSTOMER/VICTIM

I spent one hour trying to pay my credit card bill to no avail. BBVA Compass has a broken website that does not recognized my password which I used to register only a month ago. Then when I called [protected] their automated system did not recognize my card number (I kept reentering it to no avail). Then I when I waited for 15 minutes to speak to someone and I spoke with Cecelia she refused to take my payment unless I pay a $15.00 penalty on top of the amount due simply because their website was incapable of taking my payment. She wanted me to set up a new password but I refused, stating that if there system was not broken it would have taken my password and I had no more time to waste with their broken website. Finally I insisted on speaking with her manager, HUGO ALVAREZ, employee # 5580. He too was more interested in collecting a $15.00 penalty from me than accepting my payment by phone. I asked him if that is how his mother raised him, to screw people while keeping his big feet on his big desk and not adding any value to his bank or to help me make my payment on time. We argued for 20 minutes before he promised to have Monolo Sanchez, their CEO, call me. I called him and his bank a criminal front and hung up, but not before I pledged to drive to the nearest branch (none are in San Jose where I live) where I will make my payment, and then not leave until I fully state my case and I am thrown out.

Starting in November 2010 BBVA Compass pushed through debits before deposits made on the same day and stole about 1/3 of my income with every paycheck i deposited - every two weeks until July 2011, when i zeroed out the account and told them to close it. Even after i instructed them to close the account, they did not bounce out an "automatic payment", despite the fact that the BBVA account was to have been closed THREE DIFFERENT TIMES -July, August and October 2011. They expect me to pay the $800.00 in fees accrued AFTER i closed the account the third time. 8 months later, they have come after me for this alleged fee, after they had made around $3, 000.00 from me using their banking practices.

If your searching this site for BBVA chances are you are getting ripped off by your bank and are looking for a new one. Just search BBVA Compass Complaints. After reading them you can go to Change.org and sign a petition to request that the United States Department of Justice investigate how BBVA, a theiving, money laundering bank from Spain, got a license to do business in the United States in the first place and who they paid off to get it. For more on the history of BBVA's criminal activity go to Codeforeblog.com

Petition: http://www.change.org/petitions/something-smells-in-bbva-s-approval-to-do-business-in-the-us

Capt Jim

Hereis a petition that you all can sign. The goal is to find out how a money launering theiving bank like BBVA was authorized to do business in this country and who they paid off to get it.
http://www.change.org/petitions/something-smells-in-bbva-s-approval-to-do-business-in-the-us

JD

People who responsibility is it to make sure you have money huh...don't spend what you don't have. Always finding ways to blame the banking centers. You signed an agreement when you first open the account and were explain that anytime you don't have funds in the account you will be charge a NSF fee. Please do your homework.

I was kicked out of a branch because I asked them to explain the exact same thing! Can you believe that it is because the online banking is not the same information they on which they are basing the charge! Ask them to explain why your online banking does not match and then you will really be furious.

I opened an account with compass bank in nov of 2010 so far i have 1500 nfs they bounce anything and everything, they even bounced stuff in pending even if the charge was cancled.
i had fraud activate on my account been trying to close it they wont close it. so no iam 715 neg my account we told them to close my account they wont. they guy at the bank said was closed,
it was not closed. and they said i had pay for the nfs cause we never closed it. we talk to bank manager and hire up . nothing its still opened and collecting bounce fees. we told them we were
not going pay those charges. this bull. they are fraud . and they keep takeing things through my account and keep bounceing it . and they dont care. they can eat the nfs. this there fault.

I made an ATM deposit of $6000.00 at Compass Bank. I called the same day to find out when my funds would be available since it was such a large deposit. I was told that they would not be available until the 11th business day since my account had been overdrawn more than 6 times in the last 6 mos.

I then proceeded to ask why I was not notified prior to the check being posted to my account, so that I could make the decision to deposit my funds at another institution and was told that I should be receiving my hold letter shortly, after the fact I might add.

I then said that I wanted to come back in and get my check to take it elsewhere, the representative told me that I could come pick it up, but I was put on a brief hold, then told that the party who handles checks had already gone for the day. He then offered to call and get the check verified, and once this was done, he would release the hold which let me know that this policy obviously is not one"written in stone, "and can be changed at the branch's discretion..

He asked that I give him a few days to get the check verified, and he would get back with me. I was then called the next day 7/25/07 by him and told that in order to verify the check, it had to be approved by the branch manager, who told him not to do so, they would be holding my funds the full 11 business days.

I was then instructed to call her, if I had any other questions regarding the matter. I was transferred to her voicemail and did not receive a phone call back. I then proceeded to the next level and contacted the Area/District Manager, to try to have the matter resolved at that level.

I am awaiting a call back. I want to also state that at the time of my deposit, my account was not overdrawn and no monies were due to Compass Bank, yet the Branch Manager would not give approval to have my funds verified or released.

In the summer of 2009, my fiance and I signed up for their Rewards Program (4 points for every dollar you spend) when we opened up 2 checking accounts with Compass Bank, then a third account a couple of months later. One of the offers at that time was double points, so for every dollar I spent I would receive 2 points. I was told that these points could be used to receive gift cards, rolled over to airline miles, etc. My fiance and I are getting married at the end of February in Costa Rica, so we decided this would be the perfect time to go see how many points we had racked up. In November we went into our local branch office to try to redeem these points to help us out with the cost of our plane tickets. That's when we found out that we had NO POINTS because we didn't go online to register after opening the accounts. We were not amused. We asked the guy in the branch office to fix it, but he shook his head and told US to call customer service to get it fixed. We did. On the phone, customer service told us that they understood, but to retroactively receive our points, we would need to resolve that in a branch office. Back at the branch office, they passed the buck to the people on the phone, again. Finally tired of the game of hot potato they were playing with me, I took the few thousand dollars out of my savings account and closed it out. When asked why I was closing it I said, "Poor customer service." to which the girl replied, "Oh, I'm sorry." I said, "I keep hearing that but nobody will lift a finger to fix the problem I'm having" to which she replied, "I'm sorry."
Over a hundred thousand dollars per year was directly deposited into my accounts into that financial institution. I closed one of four accounts with three more to go, once I transfer my automatic bill paying to another bank. Even when told my money and accounts are going else where because nobody here give a damn, all I got was, "Oh, I'm sorry." You're not sorry, you're apathetic and you obviously have enormous management and customer service deficiencies.

Before I opened my account with Compass Bank a very simple question was asked and then this simple question was sent in a very detailed email by another co-worker of mine to verify. This question was simply "Do you clear charges before Deposits placed before 2:00pm" we were told "NO" well, guess what? I was lied to. On February 22nd, my husband went inside the bank around 10:00am and asked how much we had and made a deposit based on that. Well, at midnight they cleared pending charges before my deposit which keep in mind WE WERE TOLD THEY DO NOT DO THIS then the nsf fees ate up my deposit which then caused more fees from what I spent thinking I had money in the bank not having any idea it was eaten by NSF fees. The bank manager in Inverness Mary Asher says "we didn't clear charges before your deposit" I am stunned that she is still saying this. Yes, they do clear charges before your deposit. Then she says we clear them in the order they come in, however they clear them from highest to lowest... so which is it? you clear them the order they come in or in the order it is most convenient to you? I tried going higher up to get someone to listen to me about being miss-lead and I was told "I'm sorry we can not refund any fees" I said I was miss-lead or non of the fees would have happened then I was cut off and she says "I'm not interested in hearing what you have to say". This is not a professional way to handle any situation. I was not being irate. I was very calm and just explaining what had happened. This bank simply does not care about their clients.

Business is Business but at the end of the day we all go home to our families and I can go home to mine with a clear conscience. I would never miss lead someone in such a way that it could really cause so much grief in their lives and leave them in tears for days.

Compass Bank has repeatedly taken fees out from our account with no reason. When you call the customer service line, they tell you that the mistake is YOUR fault, even when it's not! This isn't customer service, it's legalized stealing. And apparently, there is NOTHING you can do to them. The banking commission isn't interested, and they tell you to get a lawyer. But seriously, if you could AFFORD a lawyer, you wouldn't be getting any NSF fees, now would you? Any lawyers out there looking to make a name (not to mention money) in suing one of the biggest scams in America?

On several occasions compass bank held a deposit for days, we would think my husbands deposits were going through but it would take 5-7 days for a deposit to go through, however they took out several debit purchases during those five to seven days. When they started charging $7 per overdraft everyday plus the outrageous initial overdraft fee we were never notified. It was weeks before we even received an overdraft notification (something the lady we opened the account with raved was so timely). I would say compass cost us over $1, 100 by my best estimate. Not to mention the bills that were late and the fact that my husband and i had to live of Ramen for a few weeks. I would like to be part of the lawsuit but i cannot locate the paper that was sent to me.

I'm one of the people in the settlement. I had took out 175 dollars at a atm machine, and they said I went over and I had to pay back 385 dollars and I had over 700 dollars in my account. I think they deserve what is coming to them.

Hello,

My name is Gail Salinas; I am a member of the social media team here at BBVA Compass Bank.

We would very much like to discuss this experience with you. Please contact us at your earliest convenience, our email address is SocialMedia@bbvacompass.com. To verify authenticity, please call 1-800-COMPASS; Ask the customer agent to look up my contact information in our corporate directory, ePhoneBook, and transfer you to me. Please do not disclose any private information that may violate the security of your account.
BBVA Compass strives to provide the most courteous and responsive service.
Thank you.

Apparently so is grammar.

HOLD ON CASH? WTF?
Ya they cant do crap like that:( Call the state attorney generals office, also I would make/file a complaint with the FDIC and the Banking Commission ... and see if CompAss Bank likes the fee's those offices will charge their COMPANY, remember that CompAss Bank is a company that is incharge of making their own corp-guide lines ... Let us not forget the 1st and most important rule, "He who has the gold makes the rules" or so they would like you to think;))

Ohhh man. That sounds like BBVA Compass bank. They are masters of deception! Stay away from them. Worst bank ever!

I am looking into a class action lawsuit regarding overdraft fees. They have settled a similar lawsuit already in January of last year. Let me know if anyone is interested in this. There is an excellent chance at winning being as they haven't changed their practices since settling out of the first lawsuit.

I had a positive balance until they charged me my NSF of $38 for three items. Even when it went through the day of my purchase I had plenty of money in my account, then 2 days later, I get hit with the fees. After the $114 in fees, now I am overdrawn by a little over $50. So why did I get the NSF, if I had money in my account? I think this is a illegal activity, and should be a federal offense.

I am a wholesale merchant in Texas. I had Texas Bank (never a problem) until Compass took over. At the first of 2008 I had a hot check written to me from a company in california. Compass delayed in notifying me. I went down to the branch myself to find out why my account was in overdraft. At the time we did not have online banking, also at the same time i had a company illegally using my debit card number. Compass told me they could do nothing about the illegal use of my debit card number that I would have to contact the company myself to stop this abuse which I did but had to still pay the INF charges with Compass, The company that was abusing the use of my debit already had a class action suit against them for abuse but Compass was not interested in my findings just wanted the INF charges' but back to my overdrafted account. I soon found out about Compass's deposit posting after 5:00 only policy. It was in a banking nightmare trying to keep my head above water. My company is a wholesale design company. All of our sales are online credit card sales. it is not unusual for me to have 15 debits a day in my account. Soon we had racked up over 4000.00 dollars in check charges even though I always had a deposit waiting to be posted on the same day. I sometimes even had a large deposit I had from visiting shops sales I would deposit as early as 7:00 am and then have a automatic draft come in several hours later and they would still charge me. You might ask why in the world did you not change banks? It is not easy for a merchant like me. I have much of my bills set up on automatic drafts and also with most of our sales coming in by the merchant account it just was not that easy. also I was working 12 hours a day trying to keep up. Compass contacted me to see if I wanted to use them to process my credit card transactions. I was using a different credit card processing company and Compass assured me they could offer me a better deal and get my deposits in overnite so I said ok. We have used Compass the past few months everything going fine until a week ago tuesday. We received a large order from one of our regular customers . this customer always orders around the same amount. it is an expensive order to do. We completed the order called the customer to tell him we would be charging his credit card. he gave us the ok to charge the card . We charged his card it was approved as always and transmitted to our account the next business day and posted as an available balance. We have online banking with compass. I wrote my payroll checks. my employees went thru the drive thru window and cashed their checks. Next morning I come in and my account is overdrawn. Compass had taken it upon themselves to take this large deposit (over 3000.00)out of my account without even the courtesy of a phone call . There reason, none actually except it WAS NOT because the customer disputed it. They wanted more info which I provided. He after all was one of our oldest customers never a problem with his credit card. My account was going into severe overdraft. They did not care. They kept telling me they were going to put the funds back into my account and credit the fees. I told them to call my customer. They would not. They would not call us back . We most of the time had to call them. We called our local branch which did side with us and was working very hard to get us our funds back. The reason they finally gave us was that we had a 2000.00 limit on what we could charge. I was not told this when we signed up with compass. In fact I made it very clear we could not have a limit and had to fill out extra paperwork to prevent it. we do have a signed contract they keep throwing up to us that says average sale assumptions to be between 300 -2000 but nowhere does it state a limit. To end this nightmare story I have a very expensive to produce wholesale order that cannot be paid for. Compass will not even let me charge 2000.00 on this customer or let him put it on 2 separate cards or pay for it in 30 day intervals. I am a good merchant with no negative reports on my business . My customer has a perfectly good card approved as always. What do I do . The customer wants the merchandise charged to his card. I do have my old merchant account still active but has not been used since i started using Compass. However Compass informed me I could not use my old merchant account because it is illegal to have 2 merchant accounts. Is this true? I had close to 900.00 worth of Inf fees because of this. My branch did refund 683.00 due to the district manager getting involved and the hard work of another caring individual in my branch . I feel all my check charges should be refunded. All this stress and major problems to my small business. Why? What can I do ? Any suggestions out there? I am tired of being stepped on by Compass Bank . I do not feel like we did anything wrong. Is there no justice for the little guy?

These peole are no better than liars and theives. I started with First National Bank of Thornton in 1991, and then went through a series of changes until FNB of Thornton turned into Compass Bank. I had nothing but trouble with them since the inception of our relationship. They just randomly kept adding fees to my account. I got fed up and went to close my account. They begged me to stay, and promied to reduce the fees. Months later, they started charging me $15.00 inactivity fees per month. I never agreed to this, and it is a huge violation of the trust you put into a bank when you ask them to secure your money. Who ever expected the banks to be the theives? NEVER LEAVE YOUR MONEY WITH THESE PEOPLE! They will slowly but surely steal from you.

I have been with compass bank for about a year and they do eat up your money.I am on a fix income and is only limited on what I can do, and when I needed some money fast and did not have all of it, they charged me for 4times in nsf fees and when my social security check arrives they will take all fo it.In 2011, I will find me another bank because they are too wrong for what htey do.

"People have just become so greedy these days, if you do not want an NSF fee, DON'T SPEND MONEY THAT ISN'T YOURS. They complain about having to pay NSF fees which is coming out of their money, yet they expect BBVA Compass to pay (out of their pocket) for their overdrawn transactions."
- On more than one occassion while I was banking with BBVA Compass, they charged me NSF fees when I had plenty of money to cover the transaction. They reversed the fees, but it was a hassle. I could not get them to do it over the phone. I had to take my check register, and a print out of my online statement and go down to the branch and throw it in the manager's face to get her to reverse it. I finally closed my account and switched to Sun Bank, and have had absolutely no problems. In a year with BBVA Compass, I incurred over $400.00 in NSF fees. In a year with Sun Bank, I have incurred $0.00. You can't tell me something's not wrong with Compass' banking practices. They are CROOKS!

BBVACompass is a piece of [censor] bank. If you have an account with them, its best you close it. So, the above poster can go find another Job. After all, we pay their salary. Or, I'm sorry you do. I closed all 3 of my accounts with them.

What is it with closing accounts. I closed my savings account two months ago. Today I get a statement showing a .01 interest paid and owing 11.99 for account management. I can't believe this is legal by any stretch of the imagination.

hahapeople, that is the funniest dang thing I've heard all year! I actually work for BBVA Compass and you're absolutely right about the perks for the clients that know how to manage their money... I am available at any given time of day 7 days a week for my customers.
Thanks for adding your 0.02.

Honestly, I can just say this from working at a number of different banks. BBVA Compass' problem isn't the processing, or the tellers. It's the ignorance and arrogance of its customers. I've never worked for BBVA Compass, but most of the small banks that I have worked for work the same way as BBVA Compass and here's the bottom line, you go negative, you spend the banks money. The bank doesn't pay the transaction 2 days later, hence why you receive an NSF fee even if a deposit was made after the transaction. If you have a direct deposit coming in on Friday, honestly how do you expect last weeks transaction at Burger King to post after it comes in? People have just become so greedy these days, if you do not want an NSF fee, DON'T SPEND MONEY THAT ISN'T YOURS. They complain about having to pay NSF fees which is coming out of their money, yet they expect BBVA Compass to pay (out of their pocket) for their overdrawn transactions. What baffles my mind is when people get irate over getting verified. Someone once yelled at me cussing me out cause she couldn't into her account cause she didn't remember her password. She asked to be verified with information her postman could have. In a world when fraud is so common I am appalled at how people could care less about being verified. I have people who ask about where their money went on a transaction that was done THAT morning. It is quite obvious that people today cannot manage money, nor care to, because they will always have someone to complain to. Am I right? If you feel that banks are stealing from you, keep your money in a piggy bank, because what it all boils down to is business. There are ways to outsmart the business, yet nobody seems to have the will to do it. You also have those people who threaten to close accounts when refunds are not given...news flash...if you suck that much at managing your money that it is hundreds of dollars overdrawn, the bank probably would do better without your business anyway. You would be surprised what banks offer to customers who have great account histories. Things like 24 hour customer service, free checks, unlimited refunds, personal account officer's phone numbers available 24/7. Yet people would rather sit here and complain about money they don't have for bills. If getting a Overdraft fee for $2.00 bothers you, then don't spend money you don't have for a McDouble. Keep a check registry, it solves all your problems.

Called the auto teller to find out they charged me a 29.00 service charge. Called and they stated it was a fee for going over the 15 calls a month. Stated never heard of that, Asked if fee could be waived said no. Went into branch and spoke with them about it, nothing could be done. Their reply to me was why did you call 44 times, said did not know. Told them i closing out my account period.

On the subject of nsf's. They hit me for be overdrawn on 7/10 by 1.29 and hit with with 38.00 five days later. This sucks. People should avoid this bank altogether.

Compass bank wanted My thunb print to cash a check drawn on their bank then they had the nerve to tell me that it would cost me 10% of the value of the check to cash it! They need to put 'Their' thumb print on it. They are getting away with bank robbery in reverse and need to be stopped now!

Is this the way to grow your customer base? If ANY banks should fail and go away for good, CompASS should be one of them. Everybody should read this and boycott Compass bank. Their policy makers need to be locked up in jail.

After reading several entries posted on this site, I have to believe that it isn't just my imagination, but that Compass bank has adopted accounting practices with the express intent of getting as much money from their customers as possible in overdraft fees.

I couldn't understand why I could never get my checkbook caught up. Like most other people in today's economy, I am forced to use the overdraft 'protection' offered. Unlike most people, I did NOT become a customer of Compass bank by choice. I was a member of Texas Bank, perfectly happy, then here comes Compass Bank.

For those of you Compass bank employees chiding us 'losers' for not keeping our accounts balanced, all I can say is that I hope you never have need for compassion. Karma being what it is, you're going to writhe on a pole before you get any.

When I spoke to one of Compass Bank's reps last night, I was given a convoluted explanation of their posting practices. The best I could make out, she was telling me that regardless of when a bank demands payment on a charge (debit/credit, etc), Compass bank goes back to the date the transaction was done. So, basically, even though no demands have been made on Compass bank funds at the time of the transaction and it's two or three days later, they're charging you $36 for it.

Also, Compass bank does two postings a day to keep more 'accurate' records. Best I could tell, this meant they posted all your debits from the night before, but they wait to post your credits until that evening. Therefore, increasing their chances of getting that money out of you.

I would seriously suggest closing your Compass account. After this discussion with a Compass rep, I shut down my direct deposit. These people will NOT get another penny from me. If you're interested in possibly pursuing a class-action lawsuit, please let me know. Even if I don't get one cent, it would be worth it just to get an ounce of flesh out of a group of people with no ethics or integrity.

I am also a victim of compass bank. I kept sending them money to update my account, but somehow it never posted on time. It was always a day later and just time enough for them to charge the overdraft fee. I did not choose them, my bank was bought out.

They are doing the same - and worse - to me on my home equity line of credit. they would not reduce monthy payments (which suld be reduced when the 5-Yr CMT goes down) until I filed a forma dispute, and then only credited me for the past 3 months (not 1 year, as they should have) in overpayments I made. Their local branch does not have access to their Birmingham data base, and a payment i make locally can take a week or more to post. Of course, late fees are assessed in this case. Now, they're charging me $25 per month on "exceeding my account limit", but this "excess" consists solely of fees they have charged me! I am definitely "IN" for a class action suit.

Tom S.
Castle Rock, Colorado

My husband and I have a joint account and avoid the 1-800 number completely to check our balance. We are afraid to get charged the service fee for calling more than the 15 times a month allowed. I have never heard of a bank charging the customer for calling to get their balance. The way that Compass Bank operates makes you feel like you HAVE to check your balance several times a day. I wasn't aware that Compass complaints go so far back. I banked with Texas State Bank, which I never, ever had problems with, before they switched over in August and if I had known of their very shady practices, I would have found another bank before then and saved myself a lot of grief.

I have had the same problem. Every 6 months they send me a letter saying I don't have insurance anymore and that they will be charging me for it unless I provide them proof. I send them proof, I get my agent to send them proof, and then they send me a statement with an insurance charge. When I call and tell them that I send them proof, they tell me they never received it. This has happened 3 different times, and its getting old. I am going to refinance. Never use Compass bank!

I agree I have an auto loan and they say I have not paid anything yet.
Now they are threatening to tow my car away when I know I send them checks every month,
I write down the check number and everything.

I cant believe how the banking industry has gotten to the point of screwing over the public! I come from a long list of family bankers and I can remember how personalization was a wonderful thing! Well guess what? There is no such thing as personalized banking anymore! Theyre out for the almighty Dollar! Its so sad!

They got me for 800.00 in 2 weeks I will be closing my account asap. I went to 12 news, then posted it on facebook, myspace an dtwitter, I filed a complaint with the BBB, and I will be contacting the attorney general asap. I am sorry this happened to you but gladto know that I am not alone.

your comment is untrue. You are charged the $38 nsf fee. Then after 7 days another $38, (if you haven't taken care of the negative balance.) After that $7.00 a day for a maximum of 30 days. BUT remember in all this time you have done nothing to take care of a mistake that YOU made. Buck up and balance that check book and don't spend more than you have! We all do it, I'm not judging. The charges of 38 dollars is for EACH NSF transaction. The bank is paying for our purchases and bills even when we don't have the cash in our account! A steep interest rate to use their money? Definitely. AND a account will be closed one day, and the customer is asked " are there any outstanding checks or debit card transactions? and the customer will say no (because they HAVE no idea what they have out there still. IF the checks or debits come in within 24 hours of the customer closing account, they will owe the bank, because their debits were already in the system being processed but not yet deducted from their available balance! TAKE BANKING 101 you idiots

I too have had some amazingly awful experiences with the new blue compass bank. I closed my account and signed papers to that affect and gave them a check for 230 dollars for the same kind of overdrafts only it was 2 of them at 25 and 6 dollars.
Two weeks later they sent me a check for over charge of account closure for 4.95 which I did not cash. That very same day they issued me a non sufficient funds overdraft charge on a closed account for yes, you guessed it. 4.95.
Is this legal is it ethical? I am getting ready to call them and ask them why they are allowing anything at all to happen in an account that has been closed permanently for 4 weeks. and if they do not stop I will report their shenanigans to the attorney general of my state. I suggest others do so as well.
Laura

Re; GMP [protected]

I just received a unauthroized charge on my credit card to which I will demand the funds to be returned to my card. If not...I will close this card and file the proper charges against this company.

Compass Bank, I have an account and experienced the NSF fees, i even complained to the Banking Regulitory Industry who said Compass is in the right to charge the fees. Oh and the NSF fees they keep the bank in business by paying for salaries to the tellers who don't know what they are telling you and managers. The only way to stop this kind of practice is to go to credit unions where the money belongs to us and deposits are credited the same day especially cash.