UCenterDress’s earns a 1.0-star rating from 5 reviews, showing that the majority of customers are dissatisfied with purchases.
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Customer service
The dress I purchased from Ucenter, is a beautiful dress. It just doesn't fit. They've got a horrible return policy and I honestly didn't think that I would need to return the dress. The size they sent me is about 2 sizes smaller than it should be, according to their measurements on their website.
Upon receipt you've got 14 days to initiate a return. But they will not accept a return until it's approved by them and they send you the return info. You are responsible for shipping costs and they only give you back 80%, they charge a 20% restocking fee.
I have emailed them about 20 times with no response. I've also gone to their website and created about 15 tickets. Someone is supposed to get back to you within 24 hours, but no one has contacted me. The 14 days are almost up and I'm about to lose almost $200. This is complete [censored].
Claimed loss: $196
Desired outcome: Full refund
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Not sorry the headache. Customer service doesn't exist, there is no way to reach this company. The phone line is always busy and they never reply to emails. So if you buy anything from them be prepared to keep it
No customer service!! Very upset
I ordered a wedding dress that looked beautiful on the website. I chose to make it custom and assumed it would take more time. But it didnt and when it arrived it looked cheap and not my size, definitely not custom
Made to my measurements!
After a little bit of digging I found the original dress online from a uk retailer brand. They simply copy styles from other stores and make a knock off version with low quality fabrics.
Now ive contacted the live chat and customer support 2-3 times and have not heard back once. Only sent the transcripts of my chats with a bot. We re now going to have to cancel through bank and report this website as fraud! Awful experience. Will never buy anything else from chinese stores online.
Desired outcome: Refund for the order
Did you ever get your refund?
uct20230702-13011
I have contacted the chat group many times they say someone will get back to me within 24 hours and no one has I need to know where my dresses I need a tracking number I need to know my dress was made and sent out I have a wedding for my daughter and I need the address immediately My email is DIANACABRAL [protected]@gmail.com. My phone number is [protected]. I would appreciate some sort of correspondence. If not, I’m going to call my bank and I am going to dispute the charge and go buy another dress somewhere this is a photo of my dress, but it is in sky blue.
Desired outcome: Get my dress tracking number or some sort of response from your company. No response is not good not a happy
Did you ever get a refund?
Is UCenterDress Legit?
UCenterDress earns a trustworthiness rating of 62%
Generally safe, but check closely before sharing details.
The age of UCenterDress's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Ucenterdress.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Ucenterdress.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- UCenterDress protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- UCenterDress has been identified as a website that sells popular products that scammers often use to take advantage of unsuspecting customers. We recommend exercising caution and thoroughly researching the legitimacy of the website before making a purchase.
- We conducted a search on social media and found several negative reviews related to UCenterDress. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Online
Good afternoon,
I am contacting you regarding an urgent need for a return and refund for my bridesmaid,
My bridesmaid received her dress in the mail on 11/16/2022.
I had my wedding planner contact you on 11/16/2022 regarding the issue. We did not receive a sufficient reply nor help with this predicament.
My bridesmaid does not want that dress because she is not satisfied with it. We do not want to exchange it, we want to return and receive a refund. Please provide us with the prepaid shipping label and directions for a full refund and return.
This is not dusty blue
Again this is for order uct20221027-10541
Best,
Desired outcome: Full refund and pay for shipping
horrible
They lie us publishing stolen pictures on their website. So no wonder people write bad reviews about how their clothes look absolutely different. It's a daylight robbery.
The quality is terrible, the material made of crap. Hard to return, hard to refund.
Everything is against customers who bring them money.
They don't refund in full. Why? Because of additional fees and fines that aren't mentioned anywhere. Run away!
Ucenter dress will support you UNTIL they send your dress - WITHOUT even notifying you that it has been shipped. When I got it, it was a cheap chiffon that looked nothing like the picture online. I sent email after email, without response. Today, I sit with this cheap, plain dress (I asked them to add a flower to the waist and it came WITHOUT one) and looking to buy one local - so I don't have to go through buying without trying ever again. Made in CHINA should have been my first clue. Website has fake "likes" to lure you in. DONT fall for it. CHINESE doing what they always do: GO AFTER INNOCENT PEOPLE'S MONEY! STAY AWAY FROM UCENTER.COM!
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Overview of UCenterDress complaint handling
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UCenterDress Contacts
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UCenterDress emailssupport@ucenterdress.com100%Confidence score: 100%Support
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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No customer service!! Very upsetOur Commitment
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