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CB Web Services Complete Savings / Complete Save I just realize that this completesave.co.uk took 15 pounds out of my bank account
Complete Savings / Complete Save

Complete Savings / Complete Save review: I just realize that this completesave.co.uk took 15 pounds out of my bank account 4

R
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4:48 pm EST
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The amount was only deducted today, however the original date of the transfer was on the 3 Dec 2015 (thursday). I was completely taken by surprise since I haven't contacted or even heard of such company before. After researching a bit I found their website that sales the idea of a membership for costumers who shop online regularly. My question is how that get my bank account number and how were they able to extract money from there. Shortly I found this website with numerous complains. I hope that not only I get my money back, as this and similar websites are shut down, since their practice is completely illegal.

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Complete Savings / Complete Save customer support contacts
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Sentinel House, Airspeed Road, Portsmouth, PO3 5RF, GB

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Hello Reviewer67855:

We will be happy to assist you but currently we cannot identify your record. Please contact us directly so that we can find your record and resolve your query. We can be reached at customerservice@completesavings.co.uk, 0800 389 6960, or you can contact me directly at mary@completesavings.co.uk.

Complete Savings is an online membership programme ideal for those who shop online regularly. Complete Savings members have access to a wide range of cashback deals, including an initial cashback reward, a monthly cashback reward, discounted gift cards and 10% cashback at over 650 online stores.

The only way to become a member is to enter your details in full on the Complete Savings sign-up page. The details required are: your name, your email address (twice), your postal address, and your credit or debit card details for the monthly billing. It is mentioned in several places on the sign-up page that following 30 days free membership, there is a monthly fee - hence why you are required to provide your credit/debit card details on the sign-up page. To complete your sign-up, you must click a "Yes" button to agree to the terms and conditions of the programme. There is no other way of creating a membership but to provide your details in full and click the "YES" button on the sign-up page.

We hope you contact us directly soon so we can resolve your query for you.

Kind regards,
Mary
The Complete Savings team
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

4 comments
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Vavz73
GB
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Apr 10, 2019 8:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

How can I cancel my account as I don’t believe it’s value for money, also I’m not sure I completely signed up for this as I only clicked on the site when I ordered some music tickets.

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Portia Wright
US
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Oct 07, 2020 2:45 pm EDT
Replying to comment of Vavz73

I can’t find how to cancel either so easy for you to sign up to but impossible to stop

B
B
Bethany22
US
Send a message
Sep 07, 2020 5:48 am EDT

I have experienced the same. Do not remember ever giving my details to this company and have realised they have been taking £15 from my account for months. Absolutely disgraceful.

P
P
Portia Wright
US
Send a message
Oct 07, 2020 2:44 pm EDT

You say you can’t find the account every time you are scammers I’m paying £15 for absolutely nothing what service do you provide

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  1. Complete Savings / Complete Save Contacts

  2. Complete Savings / Complete Save phone numbers
    800 389 6960
    800 389 6960
    Click up if you have successfully reached Complete Savings / Complete Save by calling 800 389 6960 phone number 8 8 users reported that they have successfully reached Complete Savings / Complete Save by calling 800 389 6960 phone number Click down if you have unsuccessfully reached Complete Savings / Complete Save by calling 800 389 6960 phone number 4 4 users reported that they have UNsuccessfully reached Complete Savings / Complete Save by calling 800 389 6960 phone number
    +44 800 389 6960
    +44 800 389 6960
    Click up if you have successfully reached Complete Savings / Complete Save by calling +44 800 389 6960 phone number 0 0 users reported that they have successfully reached Complete Savings / Complete Save by calling +44 800 389 6960 phone number Click down if you have unsuccessfully reached Complete Savings / Complete Save by calling +44 800 389 6960 phone number 0 0 users reported that they have UNsuccessfully reached Complete Savings / Complete Save by calling +44 800 389 6960 phone number
  3. Complete Savings / Complete Save emails
  4. Complete Savings / Complete Save address
    Sentinel House, Airspeed Road, Portsmouth, PO3 5RF, United Kingdom
  5. Complete Savings / Complete Save social media
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    Dec 18, 2024
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