Complete Savings / Complete Save
Reviews and Complaints

Completesave have debited my debit card of £10 and would have carried on everymonth if I hadn't check. I don't know who they are. I never registered with them. They use an email I never use! I simply don't know how they got my bank account or debit card number!.I contacted the police in the Uk.

I contacted completesave and discovered a payment was deducted when I made a Travelodge reservation. Please see response below;

Please be assured that Travelodge did not pass on your credit card details to Complete Savings. The only way we could have got your details is that you entered them into the Complete Savings signup for and agreed to the membership. There is no other way we could have gotten your details.

As you requested, your Complete Savings membership has now been cancelled. A refund of the monthly membership charge has been processed as an accommodation to you since our records show you have not used the memberships services. Your bank should post this refund to your account within the next ten working days. You will not be charged the monthly membership fee again.

I hope I have resolved your query to your satisfaction. Please don’t hesitate to contact me should you have further queries. Alternatively, you contact the Complete Savings Customer Service Centre on via email at customerservice@completesavings.co.uk. Our hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm.

My son has just been scammed. He bought some protein shake and this was offered to him offering him discount code. He has only lost £15 but that's a lot when you are still at school. I will be on the case tonight and will have a tighter reign on his account! I hate scammers

Also they have taking £15 from me, this is a fraudsite beware.

I just got the charge of $14. on my Credit Card from Complete Saving, this is B***S***, I never did any Transaction to this scamer's. please could anyone HELP me about this... where and how to get my money back

this company scamed my details using another website they have charged me $12 per month, they promised to refundthe charges but that did not happen and even after i called and complained they have continued to make the charge. they have to be stopped!

I received a $12.00 charged billed to my credit card. I did not authorized this charge or sign up for this service.

$12.00 began appearing on my Barnes and Noble credit card. I ignored it for a while then began to realize that I was not getting anything in return. So I complained to Barnes and Noble who arranged for one twelve dollar payment to be taken off my charges. But the $112.00 has begun to appear again. I want to be taken off their account list.

Am being illegally charged 12 USD monthly on my credit card by this merchant called Complete Savings. Never noticed this somehow in the midst of numerous other transactions up until this month when I have made no transactions whatsoever against my credit card. Traced back and found that this is being charged since Dec 2009! Please bring this merchant to book asap - its appalling.

When I checked my online checking account on May 29, there was a $12.00 hold for a membership to Complete Savings to be deducted from my account on Monday, June 1, 2010. When I tried to contact them by phone, I got a message to call Monday to Friday only. I then went to their website and e-mailed customerservice@complete savings.com to cancel the service.

I have a charge for $12 on my credit card and have not authorized it. Please remove the charge and get back to me.

Complete Savings started charging my Chase card $12/month when I purchased a netbook online from TigerDirect. I never agreed to purchase their service, never used their service, and didn't know I was paying for their service for the last 13 months. I've never even heard of them until I notice this charge on my CC.

I am filing a complaint with BBB.org today.

I just received my credit bill and there were 2 charges of $12.00 each. I don't know what this company is. I did not order anything from them. I am cancelling the charges on my account. These people should be arrested.

I recently noticed a charge on my credit card that I don't have any idea of what it is for. I've never done business with Complete Savings, not have I ever heard of them.

Hello Brian, and everyone else that as been stung by this conning company. I have noticed that they have put a customer advisor on this board (Mary) she is trying to keep the complainers quiet so that you do not spread the word about this thieving conning company. There is a major law suit going on in the states and this company goes under many names it has conned billions from innocent people all over the world. I think that all the companies that let them use their sites profit from these ill gotten gains, you may think you are buying a nice cheap ticket, hotel etc and getting a bonus on top from this company when all they are doing is stinging you for a lot more than your original discount. Spread the word about these fraudsters like they are spreading the word and conning more people. I wonder how many vunerable people have and are being continually stung by them, they must be stopped.

I never thought that I would be caught up in a fraudulent scam but as it was put to me through National Express I was gullible enough to think it was legitimate. I have asked my bank to refund me and have also been on to Complete savings customer services and told them I want a refund and to take my details of their system as they are committing fraud. They are based in Switzerland where a lot of these fraudsters operate from is it suprising. A lesson well learned for me. And into the bargain I will never trust National Express or any of the other shops affiliated to them.

Hello Brian and Thomas:
We will be happy to assist each of you with your queries about Complete Savings. However, we first need to identify each of your membership records and currently we have not been able to do so. Please get in touch with Complete Savings directly using the following details: customerservice@completesavings.co.uk, [protected], or you can contact me directly at mary@completesavings.co.uk.

Complete Savings is an online membership programme ideal for those who shop online regularly. Complete Savings members have access to a wide range of cashback deals, including an initial cashback reward, a monthly cashback reward, discounted gift cards and 10% cashback at over 650 online stores.

To reassure you, the only way to become a member is to enter your details in full on the sign-up page. The details required are: your name, your email address (twice), your postal address, a new password (twice) and your credit or debit card details for the monthly billing. It is mentioned in several places that following 30 days free membership, there is a monthly fee - hence why you are required to provide your credit/debit card details on the sign-up page. There is no other way of creating a membership but to provide your details in full.

We hope you contact us directly so that we can resolve your queries to your satisfaction.

Kind regards,

Mary

The Complete Savings team

You have stolen £15 from my bank account, without my authorisation. This is quite clearly THEFT. How do I recover my money?

Hello Brian:

We would very much like to assist you and resolve your query to your satisfaction. In order to do that, we need to identify your Complete Savings membership record and without further details we currently cannot confirm your record.

Please contact us directly by phone on [protected] or by email at customerservice@completesavings.co.uk. Alternatively, you can contact me directly at mary@completesavings.co.uk so that we can identify and confirm your record.

Complete Savings is an online membership programme. To join the programme, you would have clicked on a promotion to claim cashback on your next purchase at the site you were using, and by clicking this you would have been shown the Complete Savings sign-up form, where it is clear that in order to claim the cashback reward on offer you must first become a member. Membership is free for 30 days, after which there is a monthly fee - this is why you are required to enter your credit/debit card details at this stage. Members are free to cancel at any time.

The only way to create a membership is by entering your details in full on the Complete Savings sign-up form. Details required are: your name, your email address, your postal address, a new password, and your credit or debit card details for the monthly billing. As a member of Complete Savings, not only can you claim an initial cashback reward, but you also have access to an ongoing monthly cashback reward, discounted giftcards and 10% cashback at over 650 online stores.

We hope you get in touch with us directly so that we can resolve your query to you satisfaction.

Kind regards,

Mary

The Complete Savings UK team
[protected]

I met the same problem. I have been charged £10 per month by complete saving since last November. They took over £100 from me. I have never given any permission to them and I have never used their service. I called their customer service three times and they just simply hang up my calls. I want to refund my money. If you get any news, please let me know. Thanks a lot.

Hi i have been paying them £15 A MONTH since November 16 until April 2019 £435. I am an idiot bang bang bang my head against the wall. my bank says they are authorised payments so cannot refund me idiot, idiot, more money than sense, 74 year old pensioner on 158 pound a week...

this website steal from my account £15 without my acconsent. I find this morning this money miss from my bank and i'm not register on the webside..I WANT MY MONEY BACK

Hello Honest Mon:

I would like to assure your that it is not possible to be registered for Complete Savings with details from a previous online transaction. The only way to create a membership is to enter your details on the sign up page for the Complete Savings programme. The details required on this page are your name, your email address, your postal address, a new password and your credit or debit card details for the monthly billing. It is clear on this page and is mentioned in several places that following 30 days there is a monthly fee and that is why you entered your credit/debit card details at this stage.

Complete Savings is on online membership programme that provides great value for people who shop online regularly. Members can save hundreds of pounds each year. As a member you can access a wide range of benefits, including 10% cash back at many online retailers, up to 20% off popular gift cards and a monthly cashback member bonus.

If you have further questions about Complete Savings, please don't hesitate to get directly in touch with us. You can contact our customer service centre on [protected] or you can contact me directly at mary@completesavings.co.uk.

Kind regards,
Mary
The Complete Savings Customer Service Team

This company have charged my credit card £10 on 25 June, without my permission or knowledge, putting me over my limit, & costing me additional charges from my credit card company.