Complete Savings / Complete Save
Reviews and Complaints

Hola Harold !

I'm in the exact same situation as you. It would be of great help if you could tell me how did you manage the situation. Did you get the money back?
I thank you post since first thing I just did has been to cancel my membership with those scammers !
Thank you and I look forward hearing from you!

Hello Harold:

I just read your post here and want to make sure your query has been resolved to your satisfaction. Our records show that your Complete Savings membership has been cancelled as you requested when you contacted our customer service centre.

Complete Savings is an online savings programme, ideal for people who shop online regularly. Members benefits include an initial cashback reward, a £10 monthly member bonus, 20% off giftcards and 10% cashback at over 650 online stores.

I would like to assure you that the only way of creating a membership is to manually enter the following details on the sign-up page for Complete Savings: your name, your email address (entered twice), your postal
address, a new password (entered twice) and your credit or debit card details for the monthly billing. It is mentioned at least four times on the sign-up page that you will be billed monthly, hence why you provide your
credit/debit card details at this stage. Members are also sent email reminders of upcoming billing within the first month.

I hope that this message and your contact with our customer service centre has resolved your query to your satisfaction but if there is anything else we can assist you with, please feel free to contact me or our customer service centre on the details provided below.

Kind regards

The Complete Savings UK team

mary@completesavings.co.uk

[protected] (free from UK landlines)

Monthly payments of £15 have been taken from my bank account unlawfully and without me noticing

Dear sir/madam. I have not give any permission to take my £15 to this company please could you refund my money back. I will be very greatfull Thank you Irene lepcha.

I want my money back ASAP.

I had £15 taken from my bank account by this scam company

Despite cancellation, they keep withdrawing 10£ ... should never trust this site ... Linked to OPODO ... the police should close down this scam of membership fee deductions without permission

Company infiltrates a host website then steals your bank details while you are shopping on line. You are then billed every month for a "service" you never asked for. The amounts are small typically £10 per month so there is s good chance you won't notice for a while.

Firm's liability for unauthorised payments

BCOBS 5.1.11
01/11/2009
FCA
(1) 4Where a banking customer denies having authorised a payment, it is for the firm to prove that the payment was authorised.
(2) Where a payment from a banking customer's account was not authorised by the banking customer, a firm must, within a reasonable period, refund the amount of the unauthorised payment to the banking customer and, where applicable, restore the banking customer's account to the state it would have been in had the unauthorised payment not taken place.

I am in that position as well. I did not realise that Completesave were withdrawing £10 a month from my account after I had bought a ticket from Trainline. com. I was unaware that I had click "a box". I put the responsibility on trainline as well for supporting a scam like this. How can I get my money back?

I didn't realized that completesave.co.uk take money from me every month until 8 months later. I am a careless person and I admit it, but completesave.co.uk you should be ashamed of yourself for doing this.
1st, no email everytime you take money. After I realized I was ripped off, I checked my email and only one in the junk email was found at the day of registration.
2nd, no change bank detail at my own account page.
At least I should be able to cancel online by deleting my bank detail. But clearly, I CANNOT, I must call or email. Completesave is much sucker than Amazon Prime, which can be canceled easily.
3rd, your name, completesave, when I first see in trainline, I did not realized it is a company. I thought it is promotion by trainline.
Overall, I feel stupid and you should feel ashamed.

My sister who is 71 and does not own a computer, never ordered off a computer, never joined this company has been charge £10 a month for over 2 years and never realized until today.
They owe her over £200, she has certainly never joined this scheme.
How can these people get her info?
The fraud team at her bank are now looking into this matter,
I have Googled his company as no one in the family have heard of them and found this site.
How much is this company raking in without people knowing they are paying out to them?
£10 is not a lot a month, who would miss it? if they take £10 off 100 people that's £1000 every month, I'm sure the numbers will run into 1000`s
Something has to be done about companies like this.
My sister is devastated and no longer trusts paying in shops with her debit card.

Mary. You are theives and liars. In your above statement you state that there is 30 days free membership LIE from the 4/10/2014 to the 10/10/2014 is 7 days . After all the hassle I had with you cancelling this fraudulent transaction you have now sent me a cheque for £1 what the hell is this for you have sent me a cancellation notice a month ago are you trying to reopen the account as I have certainly and am 100% positive I have not used it., or is this some insulting compensation as it is obviously not a rebate on what you have stolen. And I would ask you to change your name I can not believe that someone called Mary could be apart of such evil.

Mary at complete savings, it is so in your cheating lying interest to send out emails justifying your theft. whilst you are defrauding millions of pounds from customers that are mostly using what they thought were legitimate companies to save money and you come up with a disgusting theme to rob them how low and evil can you be.

I have never signed up to the complete savings programme. I have bought things on line and I can only think that my details have been passed on to this company. I have 2x£10 taken from my account. Please don't take any more I have reported it to my bank and they are blocking it.

Thought I was on Ticketmaster site for discount tickets but this flashed up and now has debited money from my account. How can I cancel this? Did not receive or want discounts which then they charge you for nothing! Do not want them to have my bank details!

Hello Whoops a Daisy:

We just read your post and would like to assist you.

The Complete Savings programme provides great value to people who shop online regularly. We have thousands of consumers who save hundreds of pounds each year. Our discount offers and cashback deals make a real difference in this difficult economic environment. The only way you can become a member of Complete Savings is by completing an online registration form where you need to input your name, email and postal address, and your credit or debit card details. You also need to create and verify a password and agree to our membership terms. Membership is free for the first 30 days so that you can try it out, and after that it is £10 per month. Members are free to cancel their membership at any time.

Currently we are unable to identify your membership record to resolve your query. Please call our customer service team at [protected] (freephone) or you can contact me directly at mary@completesavings.co.uk so that we can identify your membership record and resolve your query. If you contact me, please reference this forum.

Kind regards,
Mary
Complete Savings

On the 27th.Feb. 2016 I contacted the travelodge to book a few days away, the invoice number is WB49404006and the confermation number is [protected], this offer came up at this time from completesave which I looked at and then declined.
I would like this mistake to be rectified as soon as possible and the £15 returned to my bank account.
Thank you,
Keith Robertson
robbos_39@yahoo.co.uk

I just noticed that there were charges of 15 Sterling Pounds each month against my credit card by Completesave.co.uk in May, Jun, and Jul 2015.
I have not authorized such charges.

Booked train tickets through trainline in Dec. In Jan checked bank statements and this company had stolen 15 pounds and were going to do this every month. Luckily i cancelled the so caled membership. This company says members sign up through setting up a password protected account. We did no such thing. My Husband said he might have inadvertantly ticked a box.

This company take £10 per month out of my credit card account and I don't seem able to stop it. I have taken early retirement and work for a charity in Thailand now so cannot afford any kind of donation

Three times unauthorised debit from my account. I do not even know what is "completesave" is. I hope I get my money back.

To everyone that as been cheated robbed defrauded scammed by Complete savings. You must tell your bank to cancel and refund any money back to your account that as been stolen by this company . Tell everyone you know or acquainted with not to go on sites that are partnered with them as they will get scammed and if you have the time send an email to all the companies that they are partnered with and tell them they are committing such a fraud. I hope we all get our money back and for sure we have learned a valuable lesson be it a costly one.

Completesave.co.uk have been stealing £10 a month since September 2012 till December 2013 which I did not know until a few days ago I do not know how they manage to steal this money I want all my money back. Does anyone know where I can get legal help these people need to stop taking peoples money..

Several occasions unauthorised debit from my account. I dont even know what this is.

like Randy answered I'm shocked that a mother able to earn $5932 in 1 month on the internet. visit the website http://www.jobs64.com

Hello Martin33:

I received your email today. I can confirm that your membership has now been cancelled and I have sent a response directly to your email with a full resolution to your query.

I would like to assure you that the only way to create a membership is to manually enter the following details on the sign-up page for Complete Savings: your name, your email address (entered twice), your postal address, a new password (entered twice) and your credit or debit card details for the monthly billing, which is mentioned at least four times on the page. Following 30 days with no charge, members are billed £10 per month - hence why you provide your credit/debit card details at this stage.

I hope that this and the email I sent to you answers all of your questions but if there is anything else, please do not hesitate to contact us on the details provided below.

Kind regards

The Complete Savings UK team
mary@completesavings.co.uk
[protected]

I purchased some train tickets through 'Trainline' to go and watch a World Cup rugby match last year (2014). I purchased them in July (£17.38) - and unwittingly signed-up to Complete Savings. They have taken £15 per month since out of my account by using my Visa details on what's called a 'Recurring Transaction' (so my bank tells me). Having rung Complete Savings I have stopped payments and they have agreed to pay back 4 of the 7 payments of £15 - which means they still get away with £45 of my money which I wasn't aware I'd authorised! My bank are 'filing a dispute' (whatever that means?!) and I will e-mail Trainline - but not sure I'll get any joy. I like to see the best in all people - but sadly, it goes to prove that there's always someone ready to 'p**s on your chips' as they say! NOT happy!

Same here £75 over 5 months I did not authorise this how this companys employees sleep at night. All this company is is a Fraudulant Company that operates off other companys. Their staff are basically paid by people not noticing Peoples Bank Accounts being defrauded. There job there is offering refunds and there wages are from the un---noticed Frauds. HOW THEY SLEEP AT NIGHT IS BEYOND ME THEY ARE ALL THIEVES SATANISTS WHATEVER HAPPENNED TO "THOW SHALT NOT STEAL" IF ANYONE OF THESE PEOPLE HAS A CONSCIENCE GET OUT OF THIS COMPANY BEFORE "VENGENCE IS MINE SAYS THE LORD" HAPPENS TO EACH AND EVERY ONE OF YOU!

Same has happened to me as well on 18th Dec. I never opened any account for completesave.co.uk nor provided my account detail for monthly subscription. So this is a fraud. I called my bank and they have taken a dispute request.

To others worried ring your bank ... they will open dipute they have heard of this company and are aware of them and very understanding well mine were ...also tell your friends check bank account regulary lucky i noticed before any more was taking ..what a cheek.i dont get how someone can just go into ones bank and steal money

What i want to no is how you got my bank details .. i have not ask for your service or signed anything .how did you get my email address ? answers would be nice .i am fumming that your company have taking £30 of me ..i cannot aford this and would never have accidently signed up for anything liek this because of this reason !.please oblige me by answering my question i think its least you can do as i out of pocket by £30 for somthing i hadnt ask for ?

I have not give permission or sign anything online to become member of completesave i have reported this and will imform everyone i no this is a scam how dare you take £15 month out of my bank account without my permission, i am looking into how you got my bank details in the first place ..meanwhile if you would like to inform me of this please do so .i have never heard of you or want or need your service £15 is lot money to diabled person... i tried ringing your company also no answer ... total scam .i have inform police my bank also they look into it ...

I have had £15 taken from my account with out me knowing I am now going to get the police involved. Cant find an email add. I am a oap and on benefits and £15 is a lot of money for me to lose.

€`12 deducted for the past few months from my credit card without my knowledge absoloute scam!

Hello Barbara:

I just read your post and will be happy to assist you. I checked our records and found your Complete Savings membership. I have sent an email directly to the email address we have on record for you with details of a resolution to your query. If you did not receive this email, please contact me directly at mary@completesavings.co.uk.

The Complete Savings programme provides great value to people who shop online regularly. We have thousands of consumers who save hundreds of pounds each year. Our discount offers and cashback deals make a real difference in this difficult economic environment. The only way you can become a member of Complete Savings is by completing an online registration form where you need to input your name, email and postal address, and your credit or debit card details. You also need to create and verify a password and agree to our membership terms. Membership is free for the first 30 days so that you can try it out, and after that it is £10 per month. Members are free to cancel their membership at any time.

Our customer service team can be contacted at [protected] (freephone) or you can contact me directly at mary@completesavings.co.uk. If you contact me, please reference this forum.

Kind regards,
Mary
Complete Savings Customer Service

Hello Youknowit2:

I will be very happy to assist you. I am sorry if you have not gotten a response to your emails. Since I do not know your name, I do not know if I have actually received your emails. Please try contacting me again at mary@completesavings.co.uk and in that email let me know that your Complaintsboard ID is "Youknowit2" so I will recognise your email. I respond to emails within 2 working days.

Alternatively, you could telephone our customer service centre on [protected] (freephone) and one of our representatives there will also be very happy to assist you.

Kind regards,
Mary
Complete Savings

Dear Mary,
Could you please respond to my emails, please. I asked you how you came to believe that I agreed to join your membership scam (as I did not).

Hello Slad2blues:

I am very sorry if you had trouble reaching our customer service team by telephone and email. Since I don't know when you tried to contact us, I do not know why you would have experienced this trouble. Please be assured that our telephone and email systems are working properly and we have very high standards for responding to our members' telephone calls and emails in a timely manner.

The Complete Savings programme provides great value to people who shop online regularly. We have thousands of consumers who save hundreds of pounds each year. Our discount offers and cashback deals make a real difference in this difficult economic environment. Membership is free for the first 30 days so that you can try it out, and after that it is £10 per month. This is clearly stated on the membership registration page. Members are free to cancel their membership at any time.

If you have any questions about your membership, please call our customer service team at [protected] (freephone) or you can contact me directly at mary@completesavings.co.uk. If you contact me, please reference this forum.

Thanks,
Mary
Customer Service

Very similar story here - the people who offer the initial referral, should bear the responsibility for the clean the mess they cause.

I was conned when placing an order with pizzahut.co.uk. That Pizza has now cost me 70 pounds! Not sure since when did signing for a discount voucher turn into a 'direct debit' instruction...

The strange thing is I am not able to login to the completesave.co.uk website with my email id and password to cancel the account. The site says 'email not recognised' even though I did check my email account and have a mail from completesave.co.uk confirming my userid/password.

Total Fraud!

Totaly agree, I like you had no idea about this con untill they started to take the money from my account. The strange thing is I have allegedly been signed up for a month through a booking I amde at Premier Inns and have received no offers or discounts on any products or confirmation to my participation in this deal.
i will never use Premier inns again and I am also advising all my colegues and friends to do the same.

Hello

Sorry that you are unhappy with Complete Savings. It’s an online reward programme used by many satisfied online shoppers. You or someone using your card would have been offered the chance to join after making a purchase at one of our online partner companies.

In order to join, you need to manually enter your name, email and postal address and credit or debit card details. You also would have created and verified a password and agreed to our membership terms. We can assure you that this is the only way you could have signed up.

I am unable to look up your account without knowing your name, email or postal address or membership number. If you have further questions about how you joined, or the membership fees you’ve been charged, please email mary@completesavings.co.uk or call our Customer Service team on [protected].

The UK Complete Savings Team
www.completesavings.co.uk

my name is james hughes yous took 15 pounds out of my bank on the 17 march and again on 16 april which I never agreed could yous please refund this hughesjames157@gmail.com thank
you

'Complete Savings' are a Complete Scam. Fat brown envelopes for those who are supposedly protecting us from such fraud, may be stuffed with kickbacks from the £millions being fraudulently removed from our bank accounts EVERY DAY.

I have recently been scammed by complete savings. I ordered from Debenhams on line in February this year and they have taken £15 from my account for the past 3 months. Complete savings have (hopefully now) cancelled my "membership". I contacted Debenhams on line and they refuse to admit they are linked to complete savings. Somebody is telling porkies! It makes me nervous to purchase on line. I wont be ordering from Debenhams again thats for sure.

I have discovered today that I have been paying complete savings £15 a month for 41 months. I adamantly did not sign up for any cashback schemes. Spoke to them on the phone and they said they'd refund me £45, which is a bit of a joke considering I've given them £615 for nothing. Filled in a refund form but by the comments I'm not expecting any money back. I just feel so stupid for not noticing for so long.

One more to the heap. We were caught out buying airport car parking last September. According to the person who answered the phone from the Scam company we were buying parking from AirParks. That's where we will start. This stuff gets under my skin. Amazon are the best known of these click-through scammers. They have caught us out twice in the past but coughed up the money without too much prompting. I have become very adept at filing legal actions. For as long as Brexit doesn't happen these are easy to file in the European courts as well. And if they are Swiss I can handle that too.

One more to the heap. We were caught out buying airport car parking last September. According to the person who answered the phone from the Scam company we were buying parking from AirParks. That's where we will start. This stuff gets under my skin. Amazon are the best known of these click-through scammers. They have caught us out twice in the past but coughed up the money without too much prompting. I have become very adept at filing legal actions. For as long as Brexit doesn't happen these are easy to file in the European courts as well.

I have also been taken by this company. I ticked a box for savings not realising that it would cost me £15 a month. I have emailed them regarding this and asking for refund, awaiting their reply. I have contacted my bank stopping any further payments when told them of the problem they are very much aware of this scam said when you buy from certain companies such as Argos and many more the tick box is shown automatically. How are they still getting away with this scam and why are the banks not doing anything about it

I have been scammed by you for 4 years! £15 per month. I did not give my bank details but can only assume you took them from Ryanair.

I too have been taken by this Company. On checking my bank statement I noticed that £15 had been taken from my bank by this company. I telephoned them and the operator said I had signed up to a 30day trial period with them. This NEVER happened. I have never heard of them before and I would certainly know if I had agreed to this. More worryingly, HOW DID THEY GET MY BANK DETAILS. This has coincided with money being defrauded from my bank account for online shopping with a high street fashion shop, thus my checking all my statements. Again, how did that person get hold of my bank details. This is under investigation with my bank resulting in me having to confiscate that bank card. With the numerous amount of complaints, how is the company not under investigation and is still allowed to operated?

On checking my bank statement I noticed that £15 had been taken from my account by Complete Savings. I phoned them immediately and the operator said I had agreed to a 30 day trial. I have never heard of this company before and. like the other complainants, I would know if I had signed up to an agreement. More worryingly, how did they get hold of my bank details. This has coincided with £177 being defrauded from my account, being spent online with a well known high street shop thus making me check my statement and find out about this Company. I now will not shop online or browse online again. I don't understand, especially with all the complaints about this company, that there has been no intervention and they are still in operation.

i cancelled this account in june and you are still taking the money out of my account

completesave.co.uk GANGSTERS!

I paid for a flight through RYANAIR! after which I had noticed a link offering £10 off discount on my next flight through RYANAIR!
I merely clicked on this link for further details, after which I was presented with a page asking for my personal details (name address etc) and a button to click *confirm* if i wished to go ahead with the deal.

After reading through the description of what it actually entailed (taking monthly debits from my bank account @ £10.75 for a so called online discount service) I decided swiftly not to fill out anything, and certainly did'nt click on the *confirm* button at the bottom.

I have only just checked my bank account statement online, to realize to my disgust, these gangsters having being taking money from my account for the last two months, absolutely appaling behaviour!

Shame on you RYANAIR! for affiliating with such a scam!

i have found today that completesave.co.uk has charged my bank card on August 30th, 2022 for 15.00 GBP and another transactions is pending for September 1st , 2022 15.00 GBP . I never used this card for online shopping and never authorized the charge this come up out of no where for me . Its helpful to monitor your online banking often to spot such fraud actions immediately. I have contacted the bank as well i sent an email to lovely lady who called her self Mary in this forum with request to clarification here

15 euro taking from my bank account and I don’t even have an account with ye I’d like my money back ASAP

Hey my name is Sarah waite and I seen u tried taken 15.00 out of my bank account and I want it stop now and refund back as it was taken without my permission and I want u to removed my bank details from ur site many thanks sarah waite

I’ve just noticed £15 has been taken out of my account and am furious as I didn’t authorise this. I’ve just emailed the company and am waiting a response. Does anyone know what else I can do. I will contact my fraud department of my bank. I wish I knew how they got my details.
Gwyneth Pike

Wow, this has been going on since 2012 and they are still scamming people such as myself. does anyone know where they get so called clients personal details from as they are obviously involved in this scam also.

Agreed.