Concorde Van Lines
Reviews and Complaints

the worst company in the world . you tell the company you don't want to do business with them they get upset and text you everyday what a stupid company.

Made it seem like Concorde Van Lines was the actual moving company. Directly lied about 5-star-rated moving services (according to what?). Once the terribly-rated moving company they connected me with showed up, well, you can see reviews on *** LLC in ***, *** to get an idea of how that went.

These people are criminals. They take advantage of the elderly. Quote a $2000 move that ends up being over DOUBLE that! DO NOT USE THIS COMPANY! You are at their mercy once you pay. They arent even movers, they are brokers BUT they dont tell you that! They dont even deserve 1 star. They wont resolve anything either. Lies...lies...lies! That's all that you will get.

Absolutely horrible. Worse moving company ever. We have been scammed. Our items broken, our move a complete nightmare. From start to finish. Avoid Concorde Van Lines at all cost. They take your money and are brokers, not movers. They wont help you once you provide them with a deposit. Our estimate was $18K, and by the time they got done holding us and our things hostage, it turned into $40K. Everything showed up late and many things were broken. They did not assemble anything and could not even find parts for the things they took apart.

Do not, I repeat DO NOT use Concorde Van Lines, LLC for your move. When I initiated the contract I gave the representative a SPECIFIC inventory list of what items would be moved. I was told by *** multiple times that there was more than enough space for the items. Midway through the truck being loaded we were told that we were over the cubic feet allotted and we would have to pay an additional $1,048. After speaking with *** from Concorde and us not agreeing to pay an additional fee the movers left our belongings in the parking lot. The only items able to fit on the truck was the bed frame, the desk, chair and two bar stools.Concorde Van Lines, LLC is a scam.

I tried to arrange my move between two cities in May 2022. I spoke with a representative. After I had signed the contract and made an online deposit, it was hard to get a hold of them again. They increased the rate from its original quote the following week. When I tried to call and get the contact of the driver, they repeatedly stated they will contact me the day before the move (July 12th) and refused to give me the driver's contact information. That day came, and I was never contacted. I tried to email and call their service line, but they refused to refund me. Please DO NOT use this company. They are scammers as you can see from other reports.

I booked a move through Concorde Van Lines from Ca to . A different company called *** Logistics showed up, and they handled everything terribly. I have multiple photos of boxes and pieces marked fragile this side up with arrows showing direction standing upside down or on their side. My stuff arrived mostly broken and damaged. They destroyed two antique pieces of furniture and the one glsss item that *** logistics packed was a one of a kind lamp. The box that it was packed it was completely crushed and inside was. I longer a glass lamp but a bubble wrap and tape bag of glass shards, it was completely shattered. I had a vintage *** guitar in an hard case and the case was cracked and broken upon arrival and a large crack in the top of the guitar. Most of the boxes I packed were ok, but any furniture that they wrapped and loaded showed up damaged and the lamp they packed showed up completely destroyed. Just know that when you book Concorde Van Lines you wont find bad reviews because they dont actually do the trucking they hired a different company (*** Logistics) after they picked up my stuff I checked the Complaintsboard.com website and found they had only had one star reviews and dozens of other people had a near identical experience of everything being damaged.

I was looking for moving and storage services. I contacted Concorde Van Lines via telephone. The call was fast paced and before I knew it, I was providing them with a deposit for the service. After I got off the phone, I felt the price quoted was high so I contacted several more moving companies. When I discovered that the price was in fact quite high, I cancelled the service. I was told that I would receive a refund of the $3486.00 I gave them. I never received any refund. I have all documentation including placement of the order, bank draft showing they took the funds, repeated attempts to get my deposit back, etc. Documents uploaded. Number sequence on document name is chronological order.

I scheduled a move with Concorde Van Lines in early April. We had discussed that I could back in a few weeks with the exact moving date- no problem. I have been trying to reach them for 3 weeks to discuss a moving date and have reached no one. I have called, left voicemail, and sent emails and have had 0 response. In April, we put down an $1,100 deposit and I want my money back! If I can't get a response from them in 3 weeks, how can I expect them to get my furniture to me in 10 days once we move? I don't even think they are coming to get my furniture. I last heard from a *** on May 9 saying customer service would reach out, but I have not heard from anyone via phone. I have followed up via email. I have left multiple voicemails. No response.

I paid the required deposit in February, 2022 for a move that HAD to take place on or before June 3, 2022. The movers called and said they couldn't get me on the schedule to move during this promised date when they called me on June 2, 2022. Needless to say, I had to leave 90% of my belongings behind for a neighbor to throw away, including all my furniture. Not only did I lose everything I worked so hard to buy, I have to rebuild everything at my new location. When I talked to *** on the phone before signing the contract, he knew this was the very last day I could move to my new location for my job. *** said they'd refund my money and send me a confirmation email, which hasn't come. I'm desperate to get my money back to recuperate all the belongings that I lost. I am heartbroken and disgusted.

ON WEDNESDAY APRIL 27,2022 AT 1;55 PM I CONTRACTED FOR A TENTATIVE MOVE SCHEDULED FOR MID JULY BASED ON THE PREMISE OF PURCHASING A SPECIFIC HOUSE. CONCORDE'S CANCELLATION POLICY IS 72 HOURS FROM SIGNING AGREEMENT, I HESITATED TO SIGN BECAUSE I KNEW I WOULDN'T HAVE A HOUSE CONTRACT BEFORE MONDAY MAY 2,2022. BASED ON MY HESITANCY, THE COMPANY EXTENDED THE CANCELLATION DEADLINE TO MONDAY MAY 2,2022 AND CLEARLY INDICATED SAME ON CONTRACT. I IMMEDIATELY SENT A CHECK ELECTRONICALLY FOR THE DEPOSIT. BY SUNDAY AM MAY 1,2022 I KNEW WE WERE NOT GOING TO SECURE THIS HOUSE AND DECIDED TO STAY PUT. I SENT AN EMAIL AS REQUIRED AT 7;50 AM ON MAY 1, 2022. TO DATE I HAVE NOT RECEIVED A REFUND ALTHOUGH THEY TELL ME IT TAKES TIME TO PROCESS. I FOLLOWED REQUIREMENTS AND AM DUE A REFUND OF $2880.00 AS THERE IS A FEE OF 10 PERCENT. JOB Z5534891

On 8/1/22, movers arrived at Pods in a city to move our belongings. Prior to the actual move my husband paid a $738.00 deposit. The movers unloaded all of our belongings from the storage POD and then demanded additional payment to move our belongings. My husband reminded them of the set price based on a given inventory. Despite the agreement, they insisted on more money or refused to move the items. After they left, my husband reloaded the items into the POD. Attempts to contact the company resulted in being hung up on and falsely accused of refusing service. They changed the price post-unloading and provided an undersized truck. They are refusing to refund our deposit.

6/25/22 - present. We hire movers to move our belonging from TN to IL. They were to store our items for 30 days and then redeliver. They are charging us almost $4000 more than estimated with no reasons as to why. They will not return our phone calls, texts, emails over the last several days. They kept leaving items at our home with no communication and will not provide us with an address as to where our things are being stored. I have sent them an email and called more than several times to get answers to cost, scheduling a delivery, and information where are things are at. They still have left items at our home that now we will have to take care of moving ourselves and damaged a couch left behind. They took patio cushions that were supposed to be left there. Customer service is rude and will not provide us with ANY answers. We have many documents showing our efforts to resolve the issue with them, but no one will return our calls. At this point we would like a billing adjustment, and delivery of our items they still have possession of.

I reached out to Concorde Van Lines in April 2022 to help with my move across the nation. On 7-18-22, I received the name of the company that Concorde Van Lines supposedly found for my job. The name that was provided to me was ***. Upon more research about the company, I found, on the *** website, that is was reported that the company only had 1 licensed driver and that the company also has a pending insurance cancellation. The following day I reached out to Concorde Van Lines to cancel my contract with them and also to request a refund which was for $1730. The person in customer service that I spoke with said that I would not be receiving a refund because in the contract it states that it is non-refundable 72 hours of signing the contract. I understand that, but, it is evident in the moving company that they found me, that Concorde Van Lines did not hold up their side of the contract either. They should not be hiring someone for a job that has only 1 licensed driver and a pending insurance cancellation.

We signed a contract with Concordevanlines who were helping us move our household items from PA to NE last week. we initially got a quote for all the items that we were going to move and those items are going to be 437 cft. However, the guys who came to pick up said that all the items were going to be *** cft. I wanted to avoid this confusion and hence I had shared the dimensions of the 24 items and 59 pieces on a video call with their representative before they shared the quote. I have contacted their customer service and they are denying any refund stating that I cancelled the service and I can go where ever I want and they will not refund the money. The customer service manager boldly claims and mentioned that there is no one beyond her and I can do whatever I want and they will not refund. At this point I feel scammed by them and embarrassed that these things can happen to people in this day and age. We as a family are still dealing with this shock and trauma of this incident even after planning things so well. We are hoping and looking forward to getting our deposit back as this is a hard earned money and we cannot afford to lose it. We have paid them $1398 as a depost for the move.

On 06/30/2022, I am writing to Concorde Van Lines LLC, specifically addressing the Relocation Specialist, regarding job number Z5537998. I wish to discuss the sequence of events starting from 5/27/2022, which led to a moving estimate and subsequent contract to relocate items from VA to MD on the dates 6/24/2022 and 6/25/2022, as per the agreement dated 06/21/2022. We are currently seeking reimbursement of $1400.00 in deposits due to communication failures on the specified moving dates. Kindly respond to this message with a suitable time and contact number for a discussion. Respectfully, the relocation contact provided earlier returned as invalid. I was present and waiting for the movers on June 24, 2022, from 8 to 10 am, after a 6-hour journey, but they failed to appear. Despite numerous attempts to contact the moving company, they suggested a next-day service, which contradicts the agreed move dates of 06/24/2022-06/25/2022. I am including the relevant contract document for your reference.

On May 25th, 2022, I was pricing out options for my move to a new city from my old residence. I came across a moving company through an online search, and they requested an estimate of goods to be moved. I listed everything I could think of and requested an additional 160 ft allowance for forgotten items. They quoted my move at $2,538, which I accepted, and paid the $790 reservation deposit. Later, I discovered the estimator had not included the 160 ft, as the paperwork only showed 317 ft. About a week before the move, they called for an actual estimate. This time, with an accurate inventory, the new estimate was 413 ft, leading to a new charge of $3,500, and I paid an additional $500 for the deposit by check. When the movers arrived, they loaded the truck inefficiently, claiming to use 710 ft, which increased the total cost by $2,000, requiring a $2,800 payment to complete the pickup. After paying, I requested delivery on July 5th, 2022. As of July 18th, 2022, my items have not arrived. Contacting the company is challenging as they lack a call-queueing system, offering only voicemail or persistent calling as options. On July 6th, I was informed that my goods were on a truck, expected within 4-6 business days. Now, they claim the goods were never loaded and are pending a truck, after which delivery will take several more business days.

I recently hired Concorde to move my furniture on 05/27/2022. I provided a full inventory and received a quote of $2460. A deposit of $1070 was required to reserve space on their truck. However, they rescheduled to 05/28/2022, the last day of my lease. After confirming my inventory with sales representatives, on moving day, the movers claimed the space I paid for was insufficient. The cost to move all items jumped to $4800. Faced with losing my deposit or paying the new price, I chose the latter. Customer service, including Bella, promised a partial refund for the price difference, but after a month, no action was taken. I've experienced rudeness and unprofessionalism, with no attempt from the owner to address the issue. I advise against using this unreliable company for moving services.

I am moving out of state, and to lessen the stress of moving, I thought to hire a moving company. On 04/21 I sought service from this business and we went through the process of getting a quote and arranging pickup dates. When we spoke about payment options, they said they only accept non-credit types of transactions. I advised them that since I am buying a house, I am a little tight on cash, and I would have to look for a moving company that could take credit cards. Wanting to make a sale, the rep asked what the problem was. I told her I could pay the deposit in cash, but the rest I would have to pay by card, she got approval from dispatch that the person picking up my stuff would take a card and I could move forward with the transaction.This arrangement was not honored. When I called the company to ask for an explanation, they said the driver didn't have a card reader. I told them this wasn't what I agreed to, they said they couldn't do anything to help me. Either I could cancel or pay. They altered the conditions and didn't inform me. The whole point was to pay by card or not at all. They trapped me into giving them the deposit and then didn't inform me of the changes, and citing it was too late to get my deposit back. The last person I talked to said she saw the notes where I was promised these conditions but there was nothing she could do and scoffed at me and said I wasn't getting my money back. To get me off the phone she said she would call me back after talking to upper management about refunding me and it seems they have blocked my number - as every time I call I get a message saying the mailbox is full and to call again.So, they claimed they would make an exception to put me at ease, took my money, Didn't tell me of any changes, didn't honor the exception, and now I am blocked from calling them to get my money back. I am 2 days out from moving and can't hire another company on such notice.

I hired Concorde Van Lines on 4/27/22 after being offered a great deal ($2348 for a move to WA) by the salesman I spoke to. Like many others, I was given an amazing rate and promised that it wouldn't increase. I was promised room for 50 medium-sized boxes. While I used different sizes to pack what I needed, I figured I would be well under the amount of space I was allotted. Not so. Not only did my movers demand cash up front (claiming my second floor apartment was up 3 flights of stairs), all of a sudden, my total price was going to be another approximately $2000 for the extra space I needed. I wasn't in any position to say no, even if the cost ended up putting me in debt, so I told them I could pay, but I needed some time to get the money together. After all, they said they'd put my furniture back together. The movers Concorde had contracted (Smart Movers LLC) would only accept cash, Venmo, or Postal Cashiers Checks (no one told me this beforehand), so I scraped together what I needed. On the bright side, the constant calls asking for payment were the best communication I had across the entire process. As I waited in WA for my delivery, my numerous calls to the movers and Concorde were met with non-answers and. Not once was I told where my stuff was when I asked. When my stuff was finally delivered (5/27), my movers (from a third company) squeezed $495 more out of me for a shuttle fee in addition to the remaining cost and arrived just before midnight. They unloaded my boxes/furniture as well as those from another move. I hope they found their owner. My furniture was all broken or not mover-assembled. On 5/30, the movers called me asking if I could meet them in a parking lot in 20 minutes for one additional box. I said no and as of 7/14, I've heard no follow up. My calls and emails to CVL about this issue/a refund have gone unanswered since early June. Don't hire this company. If you do, expect to pay double the offered rate. Beware.

I signed an original agreement on 04/19/2022 for a moving estimate of $3,850.00 for our relocation. I paid an original deposit of $1,375.00 and was told I would make two more payments, one on moving day and one on drop off day. Everything seemed normal and our shipping list was updated and then we were charged an extra $1,000.00 the day before 06/09/2022 and on moving day 06/10/2022 an extra $2,415.00 and would still owe $1,610.00 on drop off day despite being in contact with Concorde Van Lines and explaining that we had already paid well over what we were quoted. Nothing was solved. Then we were asked what date we would physically be available to receive the moving truck at our new home and were told the earliest was 3 days but could be 3-5 days and were told we need to be at our house by the time the truck got there or we wouldn't be able to get our belongings. They also stated it had to be us and could not be a third party. So we made the trip only to sit in an empty home for 14 days without any updates or confirmed days. We have called multiple times to try to sort things out with both Concorde Van Lines and the company they have a contract with. Nothing has been solved and both companies have given me incorrect emails and phone numbers to call and send info to. They don't ask for my phone number, name, job number or anything. Today, 06/23/2022 is 10 business days and 14 days total and $2,550.00 more dollars than we were quoted originally. I just want part of my money back as my husband's computer and screens were not delivered on time and he/his company had to spend money to be able to set up his remote workspace so he could get back to work the week after we moved. He took 12 days off in order for the truck to have enough time to bring his work equipment. We are out more money than we have and are in financial strain because of this company.

They say they record their calls so they should have our convo - called Concorde and got a service estimate setup through them - *** was our rep and he put me on hold to talk with his driver at this desk to confirm the price of the move. We gave them specific dimensions of all our things and the amount of boxes and also let them know we'd need our stuff on 6/10 as we'd be staying in a hotel for 10 ish days. They said that's not problem to get our things delivered then since they would be holding our stuff. We called back in to update what boxes we had and to also let them know there was possibly going to be more items than originally planned - they sent an updated service estimate and it *** the price and we felt confident and comfortable about not canceling in our *** hour window as the bigger items we added only raised our price by like *** dollars which was very doable. On the day of the move a completely different company showed up that didn't know *** told us he spoke directly with his driver to confirm the contract and price since it was a little bit on the lower end but they wanted to get us a deal. Our price went from a total of *** to almost *** and we were told we'd have to pay some *** for them to do the pickup. The moving company that came out said Concorde LIED about what they said to us which is caught on the video. This happened on memorial day so I was not able to get in touch with *** or customer service when I called to see what was up and *** was not helpful at all as you can see in the text. Our bank said if we want our deposit back we'd have to take them to small claims court as they told us it would be considered fraud but they cannot help as it was an electronic check. Here is the text albums between *** and I who was our customer rep: https://imgur.com/a/SRVvDlX Here are the videos of the moving company they sent out that called them liars: https://imgur.com/a/DX0AOhM

I arranged moving services by Concorde Van Lines (Broker) in May for same day delivery and pickup for July 2nd. I paid the deposit of $617. I was given assurance that my move will be in the morning as it was a requirement from us due to elevator booking time and the fact that we had to move to a state that was over 4 hours away. In June, I contacted the Broker to once again confirm that movers will be here in the morning. I was told that it was not guaranteed, but I needed a guarantee I would have to pay $150 extra. I was very surprised and told them that I was repeatedly told that morning pickup is fine. I reluctantly paid them $150 to ensure morning pickup. I was contacted by the Broker few days before the move to provide list of items for the move, which I did in great detail. I was told that I will be contacted the day before the move for the final confirmation. I kept calling and calling but nobody would pick up. I finally called several people on the Broker and was then told I will get contacted by 6pm. I was not contacted by 6pm, so I called again/sent numerous emails, and finally got to someone who said that they will call back with the confirmation. They call back and say the pickup will be between 2 to 4pm! I said that you charged me extra for morning pickup and they said we cannot guarantee it. Furthermore they said that delivery of the goods will be upto 10 business days! Neither of these terms were mentioned before. I told them we cannot wait till the evening to move and we need our goods on same day as promised, so we are going to book another movers and to give us the refund. We had to frantically book last minute movers who would come in the morning the very next day and delivery same day. We demanded refund from the Broker, and they agreed to it on the phone. However, after several days of calling again and again, I finally get an email saying they will not reimburse $150 + $617 = $767 in deposits. Attached contract with # Z5537631.