Coursera review: Non issuance of my professional certificates and digital credly badges

Dear Coursera Team,

I am writing to express my sincere concern and request the immediate release of my well-deserved professional certificates and Credly digital badges. My name is Obanor Efosa Dominic, and I hold the position of Assistant Registrar at the University of Lagos. I have recently successfully completed two rigorous courses on Coursera, and despite fulfilling all the requirements, I have not received the Google Data Analytics Professional Certificate, Google Business Intelligence Professional Certificate and the Google Cybersecurity Professional Certificate, along with their associated Credly digital badges.

The first of these accomplishments was the Google Data Analytics program, which encompassed eight comprehensive courses. I concluded this series on October 18, 2023. Similarly, I completed the Google Business Intelligence Professional Certificate, consisting of three series, on October 20, 2023 including Google Cybersecurity Professional Certificate consisting of 8 series on 2nd November, 2023. However, to my dismay, Coursera has yet to issue these certificates and digital badges to me.

This delay has become a source of great frustration and concern. I invested a substantial amount of time and effort in mastering these courses, and now I find myself unable to update my CV with these well-deserved certifications. This delay is particularly problematic as potential employers may require physical verification of the certificates I earned through these acclaimed online courses.

Coursera is renowned for its exceptional quality in online education, and it is imperative that such a reputable institution upholds its commitment to promptly issue professional certificates and digital badges to learners who have met all the necessary criteria.

I kindly request that Coursera address this matter with the urgency it deserves. I look forward to the timely release of my professional certificates and Credly digital badges, which will allow me to confidently showcase my accomplishments and skills to potential employers.

Thank you for your prompt attention to this matter.

Sincerely,

Obanor Efosa Dominic

Assistant Registrar, University of Lagos