Coursera
Reviews and Complaints

When I was searching for a way to take a coding class that I needed last summer, I had a tough time finding what I was looking for. That's when I decided to give Coursera a try. I thought that it would be a great way to get a quality education experience. However, I soon realized that this website was not worth my time or money. The course that I took only required a 100% grade for every assignment, and the class would not move forward until I achieved that. It was impossible to fail, even on the most challenging of assignments where I would have preferred to receive partial credit instead of a 100%. To put it simply, the only way to succeed in Coursera is to cheat your way through. You would be better off taking a course at a regular college when it eventually becomes available. In short, the equivalent course that I took in college felt 1,000,000 times more fair than what I was offered at Coursera.

I was disappointed with the lack of challenge and rigor in the course that I took on Coursera. I felt that I was not learning anything new or valuable. The course was too easy, and I did not feel like I was being challenged to think critically or creatively. I was simply going through the motions and completing assignments without any real engagement or interest.

Furthermore, I found the platform to be confusing and difficult to navigate. The user interface was not intuitive, and I had a hard time finding the information that I needed. The website was cluttered with unnecessary features and distractions, which made it hard to focus on the course material.

Overall, I would not recommend Coursera to anyone who is looking for a quality education experience. The courses are too easy, and the platform is too confusing. You would be better off taking a course at a regular college or university. Coursera may be a good option for those who are looking for a quick and easy way to get a certificate or credential, but it is not a substitute for a real education.

I gotta say, I was pretty disappointed with my experience on Coursera. I shelled out 50 bucks to earn a certificate for a course I took, but it ended up being a total waste of money. I mean, I waited for over two weeks for them to grade my work, and then they denied my certificate because of some identity verification issue. Like, seriously?

Don't get me wrong, I'm all for security and making sure people are who they say they are. But it just seems a little ridiculous that they had no problem verifying my credit, but couldn't verify my identity for this course. I mean, come on.

Anyway, I got an email from Coursera saying that my identity wasn't verified for enough assignments in the course to earn a certificate. They said it could be because I skipped webcam photos or typing pattern samples, or submitted blank webcam photos. I don't remember doing any of that, but I guess it's possible.

They did offer me the chance to resubmit the assignments that were initially unverified with verification, so I might give that a shot. But honestly, I'm not sure if it's worth the hassle. I mean, I already spent 50 bucks on this thing, and now I have to jump through more hoops just to get the certificate I paid for? It's a little frustrating.

All in all, I'm not sure if I'll be using Coursera again anytime soon. Maybe I'll give them another shot down the line, but for now, I think I'll stick to other online learning platforms.

This website, Coursera, is not worth your time or money. It's like one of those Trump University scams. They offer you a "free" trial, but after 7 days, they start billing you monthly unless you cancel your subscription. It's a sneaky way to get your money.

I took a course in "Memoir Writing" where a visiting professor from Wesleyan University gave some helpful advice. The weekly assignments were supposed to be "peer reviewed," but I never received any feedback on my submissions. I put a lot of effort into those assignments, so it was disappointing to not get any feedback. It seems like this website tricks universities into participating.

If you're looking for a cheap way to learn some skills, then maybe this website is worth it. Just make sure you keep track of your subscription status and cancel it if you don't want to be billed. And even if you do cancel, make sure to confirm the cancellation. It's a hassle, but it's better than being charged for something you don't want.

To be fair, they did give me a refund even though the deadline had passed. I wasn't expecting it, but I appreciate it. Overall, I wouldn't recommend this website unless you're willing to deal with the hassle of canceling your subscription and not getting feedback on your assignments.

I recently purchased a course certificate from Coursera, and I have to say that my experience was a bit frustrating. When I made the purchase, I was given a "verified course schedule" to follow, but the earliest option was still a few weeks away. I was excited to get started, but I had to wait.

During this waiting period, I received an offer from Coursera for a free upgrade to Coursera Plus for a month. I decided to take advantage of the offer, but I cancelled the subscription right away because I didn't think I would be able to finish any courses in just one month.

When my course finally started, I was disappointed to find that I had lost access to it after only two weeks. I contacted customer service, and they told me that by accepting the Coursera Plus upgrade, my course had been "transferred" to my Coursera Plus account. This meant that I would lose access to the course once my subscription ended, and I would have to pay for it again to regain access. This was frustrating because I had already paid for the course in the first place.

To make matters worse, there was no warning about this transfer on the website, and I had no idea that it would happen. I feel like this is pretty unfair, especially since I had already paid for the course.

Despite this issue, I have to say that the course itself was quite good. It's just a shame that I had to deal with this problem. So if you're thinking about using Coursera, just be aware of this potential issue and make sure to read all the fine print before accepting any offers.

I've been using Coursera for a while now and I have to say, it's been a pretty good experience overall. However, I have noticed some changes that have been implemented over the past year or so that have made me question the motives of the platform. It seems like they're more interested in making a profit than providing quality education.

One thing that really bothered me was a survey email they sent me a few months ago. It was one of those classic bait and switch scams where you answer some questions to see if you "qualify" for a reward, but the questions you're answering ARE the survey. It felt like they were trying to trick me into giving them information they could use for their own gain.

And then, just a few days ago, I noticed that Coursera had put up a new front page with new "privacy" terms. Basically, they're giving you a choice: either agree to let them sell your information to third parties, or delete your account and lose all the work you've paid for. It feels like extortion to me. They're holding your work and records for ransom until you agree to their terms.

I have to say, their customer service isn't great either. If you do manage to get a response from them, it's usually slow and not very helpful. It feels like they don't really care about their users.

As for the quality of the platform itself, I have noticed that the interface has become more streamlined, which is nice. However, I feel like the content has become more watered down. It's not as in-depth or challenging as it used to be. I think there are better options out there, like Edx, that haven't been transformed into a profit-driven scam machine.

I recently signed up for Coursera's free trial for 7 days. My company wanted me to take a course on writing professional emails in English, so I decided to give it a try. I finished the course in just 2 days and then canceled my subscription. However, a month later, I was charged $49 for a monthly fee that I was sure I had already canceled.

I was frustrated and decided to reach out to their Help center for assistance. Unfortunately, they were not very helpful and only made me more stressed out. They informed me that any subscription made after the free trial was non-refundable. I had to click through several links to finally get to the chat box, where I explained my problem and requested a refund.

To my surprise, I received an email from a real person at their help desk. They informed me that they had already issued a refund for my case and that it would be returned to my original form of payment in 3-5 days, depending on my bank. I was relieved to hear this and logged into my Coursera account on my laptop to make sure that there were no active subscriptions. I found none, so I deleted my credit card information to prevent any future charges.

Overall, I had a mixed experience with Coursera. While the course itself was helpful, the billing process was confusing and frustrating. However, I appreciate that they eventually issued a refund and hope that they can improve their customer service in the future.

I recently signed up for Coursera, an online learning platform that offers a wide range of courses from top universities and institutions around the world. I was excited to start learning and applied for financial aid to help cover the costs of the courses.

After a few weeks, my financial aid application was approved, but I was prompted to verify my ID before I could start taking courses. This is where my troubles began. I attempted to verify my ID 64 times with different devices and lighting conditions, but I failed every time. I contacted support, but they were unable to help me and advised me to keep trying.

I continued to try to verify my ID for weeks, even with the help of live chat support, but I still couldn't get it to work. Finally, I reached out to Carrie, a representative from Coursera, who advised me that the issue I was experiencing was a known problem and that their engineering team was working to resolve it. She also assured me that their support team would manually approve my ID verification.

Despite her assurances, my account is still not verified, and I am still unable to ID verify. I am not sure if the problem is with Persona, the company that handles ID verification for Coursera, or with Coursera itself. However, I do know that the customer service I received from Coursera was a failure. I have yet to find a customer service number for Persona, so I am left feeling frustrated and disappointed.

I waited to write this review to give Coursera enough time to act in good faith and resolve the issue, but they have failed to do so. I hope that they will take steps to improve their customer service and resolve this issue for me and others who may be experiencing similar problems.

I had previously enrolled in a free Coursera class and enjoyed it, but then my curiosity led me to search further into their website for class topics. I selected a 7-Trial Specialization, then after I added my information, I logged in to check out the content. It was not very interesting. It was entirely boring and I quickly selected a few other videos for another perspective. They were no better, and I was completely uninterested.

I left the website, and did not return until I checked my bank account and saw a bill for $50! I didn't even remember signing up the week before. I never logged back in, nor watched another video. Then, they billed my account.

I have used several online "Free-Trials" and every other company, I can recall using, refunded my money - after accidental billing. Coursera does NOT offer refunds for subscriptions, you MUST cancel within the 7-day window. Furthermore, they do not warn you about the upcoming charge to your account, nor do they acknowledge your lack of activity inside the course as honest disinterest.

I have since attempted to contact the company. They replied with a generic email about their NON-REFUNDABLE policy. I called my bank, they said I needed to call them. I attempted to call them, but their voicemail is complete disrespect. The Coursera operator recording the message even makes a mistake in the beginning of the message (How do you not fix that?). Then they tell you to email them and go to their website.

How does their service have any validity?

Why have more upset users not responded?

It would be nice for Coursera to correct their policy to allow refunds. I'm sure they can afford it. A quick Google search will reveal their massive income for their own employees.

If your service is truly something that is THAT good, then why not make the trial RISK-FREE? It is just poor business.

I have been using Coursera for a while now and overall, I have to say that I am quite satisfied with the platform. However, I do have a few concerns that I feel are important to share with others who may be considering using the site.

Firstly, I made the mistake of paying for a signature track in full, months ahead of time. This turned out to be a problem when I realized that I didn't like three out of the four professors for the course. They were quite dull and would simply stand in front of a Powerpoint presentation with a blue screen and white letters, talking in a monotone voice. I tried to stick with it for a week, but eventually had to remove myself from the course session. I thought maybe it was just that one course, but unfortunately, the following two were the same. I couldn't take it anymore and decided to switch to a different track. However, because I had paid in advance, I couldn't get a refund. I didn't want a refund, I just wanted to switch to a different signature track, even if I had to pay for the additional courses. Unfortunately, there is no phone number to call for support, so I had to rely on email. It was difficult to get my point across and I ended up with a voucher for one specialization course valued at $49 to replace the three courses I didn't want and the capstone valued at $200. While this was supposed to be acceptable, I felt that it was not a fair solution. My advice to others is to register for free, evaluate the course for a week, and then pay for it if you feel that it is worth it. Do not pay in advance, no matter how much they say the price won't last. Also, keep in mind that the clock starts ticking when you pay, not when the course starts, so be sure to plan accordingly.

Despite this issue, I have found many interesting courses on Coursera. The platform offers a wide range of courses from top universities and institutions around the world. The courses are well-structured and easy to follow, with clear instructions and assignments. The videos are of high quality and the instructors are knowledgeable and engaging. I have learned a lot from the courses I have taken and have been able to apply what I learned in my work and personal life.

Overall, I would recommend Coursera to anyone who is looking to expand their knowledge and skills. Just be sure to register for free and evaluate the course before paying for it. And if you do run into any issues, be prepared to rely on email support, as there is no phone number to call.

Criminals. NOTHING is Free though that's their tag line. IMPOSSIBLE to get a refund.

scammers make Trump University look like a bonafide educational institution.

You get double charged in a single day every month and there is no customer service to deal with for the issue.

YOU WILL NEVER BE ABLE TO UNSUBSCRIBE AFTER YOUR FREE TRIAL. THEY WILL KEEP BILLING YOU AND NO ONE ANSWERS EMAILS OR VOICEMAILS. I WANT A FULL REFUND BECAUSE I HAVEN'T TAKEN ANY COURSES. $167.64.

Another unauthorized charge of $79 after not giving me a link to the course. No accessible phone number to call. Wasn't cancelled on day 9 when requested the course to be canceled via email on 3/21.

Great concept but when you find you don't have the time to cancel your subscription they make it impossble to cancel. No one answers phone and there is no web link to hit "cancel". This is basically theft. Don't join.

There have been several complaints regarding course grades disappearing after the students completed them. It has been more than 2 weeks and no action has been taken. All you hear is the engineers are working on it with no time frame. Everyone is frustrated. It has been a pathetic experience. Steer clear...

Classes are fine, but they haven't sent the $150 Gift Card I earned for completing the Google Certification by August 31. No responses to emails after escalation. This was why I subscribed to their premium service for the year. Classes are decent with some background knowledge, but this feels like false advertising.

They are academically and emotionally abusive. This company is a scam. BEWARE. I took a 6 week course, and paid my $49.00, and, 6 weeks of my life, which during this pandemic, is a lot of money for me struggling to enhance my C/V as a Therapeutic Artist. They kept adding more "requirements". They owe me my Certificate. supposedly from Univ. of Fla. Do Not Trust Them. They a shameful sham.

I have reached out multiple times and am unable to get a response. I have been charged after I cancelled. At one point, I didn't even want a refund - I just wanted to apply the credit to a different course, but there is no customer service to assist. I was charged again after never hearing back from them. The Excel course I am taking is missing quite a few steps, and I reached out about that as well, but nothing. Do not use this company.

Signed up for a free course. The website/email I received clearly stated that as long as I finished the course I would not be charged. So, I finished the course yet I kept on being charged. They gave me 6 months back, but they refuse to refund 8 months that I was paying that I had no idea I was paying. The course I took was terrible, so knowing inadvertently ended up paying $400 for it is awful. The offered me more courses as compensation. But I hated the one I took. BEWARE. AVOID. RUN.

I initially signed up looking to increase my knowledge base for my career in my free time. It became apparent that I did not have enough time to devoted to my studies so I canceled my membership after the first billing. I have since been billed three times after canceling. The date of the account charges are: 11/9/23 $39, 12/11/23 $39, 1/09/24 $39.

I have scoured the company website trying to find a way to contact anyone about this will no luck. The website lists a chat option but my account does not have the icon to select. I have also checked my “subscription” area in my account and it shows none.

If I can not get this handled promptly I will be disputing the charges with my bank.

I was charged for my subscription on 29/11 /2023. I cancelled my subscription and deleted my account on the same day. The refund policy says that you will automatically get your refund within 5-7 days (even if you deleted your account without requesting the refund), but it's been 10 days and I haven't received anything. I have tried to contact them multiple times, but I have not yet received a response.

The lack of communication and transparency is appalling.

I unsubscribed from coursera after my free trial on june because I no longer wanted to use it but i saw that they charged me 79 dollars on august 22, 2023 2 months after unsubscribing. when i went to my account it does not show me that charge but my credit card shows a charge. I tried calling and email but not able to get through. I feel frustrated and helpless. I attached the screenshot of the charge on my card and I expect a refund.

Hi Team,

Greetings of the day!

Today I've been charged for annual subscription of $399.00 for which I did not receive any prior notification of being charged. I am not interested to use Coursera platform anymore. I would request you to refund this amount.

Due to unemployment and financial hardship, I am in a difficult situation. Kindly consider my request.

Thanks & Regards,

Yachika Manglik

+[protected]

[protected]@gmail.com

My college advisor gave me the option to take a free course through Coursera to get me credits for my last elective. The course was in 3 parts, Race and Culture in the Life of American History, Fundamentals of Diversity, and Key Concepts in Organizational DE&I. In order to receive a certificate I needed to pass all quizzes and assignments in all 3 courses. I’ve done so for two however when I submitted assignments for Race and Culture in the Life of American History I needed to have peer reviews for grades. My first assignment (week 1) received a 90% then my second assignment (week 2) received a 95%. It took two weeks to receive a grade for my third (week 3) and fourth (week 4) assignments. I received a 95% on my week 4 assignment which was a research project however I received a 0% on my week 3 assignment which was simply a summary stating what my week 4 project would be about. After contacting Coursera I was told the only option is to resubmit the assignment for grading and wait 7 days. So now it’s been 3 weeks since my original submission and I failed my week 3 assignment again. This time I received a 70% with no feedback (75%) is needed to pass. Coursera support was absolutely no help again as they constantly say grades cannot be reviewed by professors. I’m now told to resubmit the assignment yet again. How many times and I supposed to keep submitting an assignment for a grade from students who didn’t do most of the assignments correctly themselves? I am not able to get my certificate of completion to provide to my college because of this one assignment and the mess of a process called peer review grading. This concept is absolutely horrible.

I have to say, my experience with Coursera has been quite frustrating. I was initially drawn in by their free trial offer, but unfortunately, it didn't end up being the right fit for me. I've been trying to cancel my subscription for almost three months now, but to no avail. What's worse, they've been charging me $118 every month, even though I haven't been using their services.

I've scoured their website for a way to cancel my subscription, but there doesn't seem to be any clear instructions on how to do so. I've tried contacting them through email, but I haven't received any response. There's no phone number to call, and the only option seems to be a chatbot that's not very helpful. I've followed their instructions, but they don't seem to work.

I'm now at my wit's end, and I've had to resort to contacting my bank to dispute the charges. It's been a real nightmare, and I'm now faced with the prospect of having to cancel my credit card and transfer all my existing direct debits to a new card number. All because of Coursera.

I really wish they had made the cancellation process more straightforward. It's frustrating to feel like you're trapped in a subscription that you no longer want, and it's even more frustrating to have to jump through hoops just to cancel it. I hope they can improve their customer service in the future, so that others don't have to go through the same ordeal that I did.

I recently signed up for Coursera, hoping to learn more about programming and coding. However, I was disappointed to find out that the C and C++ courses were not graded by a teacher or professor, as I had been led to believe. Instead, they were peer reviewed, meaning that I had to review my classmates' work and they had to review mine.

At first, I thought this might be a good way to learn, as I would be able to see how others approached the same problems. However, I quickly realized that this system had some serious flaws. For one thing, I had failed C++ in school, so how could I be sure that I was grading someone else's assignment correctly? And how could I be sure that my own assignments were being graded correctly?

Another issue was that I have ADHD, which sometimes causes me to miss important details in the assignment instructions. This made it difficult for me to peer review someone else's work accurately, which in turn meant that there was a chance that my own work would be graded incorrectly.

To make matters worse, I discovered that Coursera has a strict two-week refund policy. This means that even if you realize later on that the course is not what you expected, you won't be able to get your money back.

Overall, I was disappointed with my experience on Coursera. While I appreciate the idea of peer review, I don't think it's an effective way to learn complex subjects like programming. If you're considering signing up for a course on Coursera, be aware of the grading system and the refund policy before you commit.

I recently decided to give Coursera a try and enrolled in their computer vision course. Unfortunately, my experience with the platform left me feeling quite disappointed. While there were a few positives, such as the convenience of being able to study from home, there were several issues that made the course difficult to complete.

Firstly, I found that the content of the classes was quite shallow. While I was hoping to gain a deeper understanding of computer vision, I felt that the material only scratched the surface of the topic. This made it difficult to apply what I had learned to the tests, which brings me to my second point.

The tests seemed to have little relation to the content of the classes. I found myself struggling to answer questions that I felt had not been covered in the material. This made me feel frustrated and discouraged, as I was not sure how to improve my performance.

Finally, I was disappointed by the lack of pedagogical support. There was no communication channel available, such as email or chat, which made it difficult to ask questions or seek clarification. I felt like I was studying alone, with no guidance or support.

Overall, my impression of Coursera was not a positive one. I felt like I was reading vague material and experiencing tests that were not based on the class content. The course was only five weeks long, but I noticed that many students, including myself, were giving up after the second week. While I appreciate the convenience of online learning, I would not recommend Coursera based on my experience.

I gotta say, I'm not too impressed with Coursera. I mean, sure, the courses themselves are pretty decent, but the customer service is just terrible. I had a subscription that was a steal of a deal, but unfortunately, I wasn't able to renew it in time because I didn't have the funds available. I reached out to them four times to explain the situation and was told that the system would automatically charge me before my account expired. But guess what? That never happened. So when I tried to resubscribe, they wanted to charge me almost double the original price! Can you believe that?

I've been emailing back and forth with their customer service team, and let me tell you, it's been a nightmare. I've talked to four different people, and none of them seem to have bothered to read any of my previous emails where I explained the situation in detail. It's like they're not even trying to help me out here. I get that mistakes happen, but come on, show a little bit of empathy and understanding, you know?

Anyway, like I said, the courses themselves are pretty good. But if you're someone who values good customer service (and who doesn't, really?), then you might want to think twice before signing up for Coursera.

I recently had an experience with Coursera that left me feeling frustrated and disappointed. I had been working hard to complete my IT Google Support certificate, and was in the final stages of completing the last labs. However, I ran into a technical issue with Qwiklabs, the third party that Coursera had partnered with for this particular course.

Despite the fact that I wasn't running any other labs, Qwiklabs kept telling me that I couldn't start a new one. I reached out to Coursera's IT support team for help, hoping that they could offer some guidance or assistance. Unfortunately, they were not very helpful at all.

In fact, they seemed to be more interested in passing the blame onto Qwiklabs than in actually helping me solve the problem. They refused to take any responsibility for the issue, and told me that there was nothing they could do to help me. I even asked for a small extension of just a few hours, but they refused to grant it.

To make matters worse, they still wanted me to pay for the subscription renewal, even though I had been unable to complete the course due to their technical issues. It felt like a real money grab, and I was left feeling frustrated and disillusioned.

After doing some research online, I discovered that my experience was not unique. Many other users had reported similar issues with Coursera's IT support team, and had found them to be unhelpful and unresponsive.

Overall, I would not recommend Coursera to others. While they do offer a wide range of courses and resources, their customer service and technical support leaves a lot to be desired. If you're looking for an online learning platform, I would suggest looking elsewhere.

I recently had an experience with Coursera that left me feeling frustrated and cheated. I had signed up for a free trial of their online courses, which I was excited to try out. However, when the trial period ended, I was shocked to see a charge of $49 on my credit card from Coursera. I had not received any notification that this charge would be coming, and I was not happy about it.

I spent a lot of time trying to figure out how to contact Coursera about this issue. I searched through their help section, hoping to find a phone number or email address where I could submit a complaint. Unfortunately, I found no such information. It seemed like Coursera was intentionally hiding their contact information, which only added to my frustration.

As a consumer, I believe that I have the right to be informed before any charges are made to my account. It is not fair for a company to surprise me with a hefty charge without any warning. I also believe that it is important for companies to be transparent and accessible to their customers. If there is an issue or concern, customers should be able to easily contact the company to resolve it.

Overall, I was disappointed with my experience with Coursera. I hope that they will take steps to improve their communication and customer service in the future. As consumers, we should not tolerate this kind of behavior from companies. It is important to speak out against hegemonism and cheating, and to hold companies accountable for their actions.

I recently signed up for the Methods and Statistics in Social Sciences Specialization on Coursera. The website advertised a pricing plan of 36 euros per month or 144 euros for a 12-month subscription, after the first free trial week. I was excited to take advantage of this offer and enrolled in the program. However, when I tried to pay for the 12-month subscription a week later, I was surprised to find that the option was no longer available. Instead, the only options presented to me were to pay 36 euros per month or 176 euros for 6 months.

I was disappointed and frustrated by this sudden change in pricing options. It felt like a bait-and-switch tactic, and I couldn't find any way to contact Coursera to ask about the situation. As a potential student, I felt like I was being treated unfairly and that the company was not being transparent about its pricing policies.

Despite my initial enthusiasm for the program, I am now hesitant to continue with it unless the 12-month option is offered to me again at the original price. I believe that Coursera should be more upfront about its pricing policies and make it easier for students to contact them with questions or concerns. Overall, I am disappointed by my experience with Coursera and hope that they will take steps to improve their customer service and communication in the future.

Signed up for a marketing course. Content was overly simplistic and didn't learn any practical knowledge about market research which it was supposed to be. Passed alll courses within first month and stopped monitoring the course. However, after 5 months when I checked my e-statement, I realised Coursera has charged me unknownig for 5 months although my course has already completed and I have received certificate. Didn't even bother to send email regarding the billing and didn't even allow refund when the bill was only charged 3 days previously. Have hence deleted my credit card details and will never sign up any course again and will advise whoever I know not to do it. Your company is a scam and I hope you pay for scamming students who merely want to make their lives better

I have had mixed experiences with Coursera, the online learning platform. I enrolled in two courses and found them to be satisfactory. However, my third course, which was Python for beginners and was supposed to be free for one week, turned out to be a fiasco. Unfortunately, I was unable to take the course due to some unforeseen circumstances.

To my surprise, when the free access expired, Coursera charged me without any prior notice. I had intentionally asked them to cancel the course, but they claimed that the cancellation did not work because I missed the exact timing by half an hour. I was disappointed that they were unable to make an exception for me, especially since I had been a loyal customer for over a year and had already spent several hundred dollars on their courses.

I felt that Coursera's response was unfair and it made me regret using their services. I was automatically put off by their lack of understanding and empathy towards my situation. It was disappointing to see that they were more concerned about making a quick buck than retaining a loyal customer.

Despite my negative experience, I must say that Coursera has a wide range of courses to choose from, and their platform is user-friendly. However, I would advise potential customers to be cautious when signing up for courses and to read the terms and conditions carefully. It is also important to note that Coursera's customer service could use some improvement.

In conclusion, while Coursera has its merits, my experience with their customer service has left me with a sour taste in my mouth. I hope that they will take steps to improve their customer service and be more understanding towards their customers in the future.

I recently decided to invest in the Coursera platform and paid in full for the Specialization program. Unfortunately, upon accessing the content, I discovered that it was not yet available. Despite this setback, I remained optimistic and eagerly awaited the release of the materials.

When the first course was finally made available, I was disappointed to find that it consisted of less than an hour's worth of material, with the majority of it being introductory in nature. To make matters worse, the cost of the course was a whopping $49. The second course was only slightly longer, with most of the materials consisting of tutorials for open-source tools that were read aloud to me.

It quickly became apparent that I was not getting what I had been promised. Instead of a comprehensive and in-depth learning experience, I was receiving a quick overview that I could have easily found on my own through a simple Google search. I decided to request a refund, but after two weeks of waiting for a response, I was told that the system could not issue a refund because it had been more than two weeks since my initial payment.

To add insult to injury, I later discovered that the first two courses in the Specialization program were actually available for free. This was a major red flag for me, and I would caution anyone considering the "Big Data" Specialization program offered by the University of California, San Diego to think twice before wasting their time and money.

Overall, my experience with Coursera has been disappointing, and I would not recommend it to others. The lack of transparency and the high cost of the courses make it difficult to justify the investment, especially when there are so many other free or low-cost resources available online.

I undertook Google Analytics and completed the Preparing Data for Exploration certificate. I could not access the next stage because anytime i go to my profile, the accomplishment, purchase, progress was all blunt and therefore lodged a complaint to Annie a team member from Coursera.

its been almost 3 weeks but cannot access the course but you have debited my bank accounts with the subscription.

I therefore need my refund, because I have no option under the purchase menu to cancel the subscription.

thank you,

Francis Owusu

[protected]@gmail.com

[protected]@trasaccogh.com

+[protected]

The dispute concerns two unauthorized charges. I signed up for a monthly subscription and decided to cancel after one payment due to lack of time for the classes offered. I cancelled in June 2022, possibly earlier in May. Despite cancellation, I was billed in July, and my account showed 'no purchases.' I found no active subscription yet received another charge in August. I contacted my bank to end the billing agreement and reached out to the business without response. The company's support page suggests using 'chat' for issues, but my account lacks this feature. I've attempted to contact the admin for access and received no reply. I seek a refund for the two charges and request my account be deleted with no further communication.

Lost Specialization certificate due to migration to new system and Coursera unable to fix, refund or re-enroll me into another specialization I've purchased and completed "Mobile Cloud Computing with Android" in December which encapsulate 7 separate courses. After Coursera migrated to their new system, my certificate for the specialization is no longer retrievable through their "Credential URL" even though it is stated "This certification does not expire". Equivalent of graduating after four years then 5 years later, your qualification is no longer valid due to curriculum changes. On 21-Apr-2020, I contacted Coursera through chat. The representative, ***, was unable to help me and the response was stonewalled with "Due you earned the Certificate back in 2014 in the old platform, unfortunately, the partner decided not to move it the Specialization. And this is why it did not migrate to the new Platform. Due this we are not able to make changes. But you can check other courses in our catalog." I had to prompt for supervisor or higher up in order for my case to be escalated. On 22-Apr-2020, Another representative, ***, replied and again, could not resolve the issue and only offered for one free enrollment of a SINGLE course. I replied with disappointment and hope to come to a middle ground where I would get whole Specialization instead as that was what I lost previously. On 23-Apr-2020, *** was unable to meet my expectation and only extended his offer to three free course enrollments with many limitations, including emphasized details on PAYING for specialization. He further state there's nothing else they could do otherwise.