Coursera
Reviews and Complaints

I have an unauthorized charge for $49 from a company on my credit card today (Feb-26, 2021). I took a free trial of 7 days from a service but to my surprise, they charged me a hefty amount after the trial ended without any notification. Problem date: Feb-26, 2021 Order Number: Not Provided Payment amount: CNY 316.00. They didn't text, email, or notify me in any way. Everyone has the right to be informed before such actions are taken. This is an unethical way of earning money. I spent almost 1 hour looking through their help section to find a way to contact them, but it seems they have hidden their contact information very well. There's no hotline, no contact number, no option to submit a ticket, no email for complaints. We must speak out against this kind of unfair practice and deceit!

I am very unhappy. I have been paying the $49.00 per month since March and I have received nothing in return. Every time I went to sign up for a course it would not show me how much it would cost or if it was included in my $49.00 per month. So I would just give up frustrated. I have paid them $931 for absolutely nothing. I wish I had done something sooner (my fault). I started a chat with them today and they did not care at all, they just gave me links to the website that I had never found in my searches. I think that the website is very unclear. It could be a very good business model but it is not run well. Now they have *** Plus at $399 per year that is supposed to include everything on the website and I was paying $588 per year for just Excel (as I was informed in the Chat). I thought that when you enter into a contract with someone it was supposed to be balanced, this hasn't been... I am extremely unhappy especially since I am now unemployed and I was looking for something to help... Beware!

I enrolled in 'Introduction to UX Design Fundamentals' by Google in May, misled by a platform's reputation, hoping to pivot careers. Initially thrilled, I was puzzled by unexpected charges despite its 'free' label. I overlooked this, thinking I could cancel anytime. After two months of diligent study and job applications to cover bills, I landed a job and neglected the course. Later, I discovered I couldn't cancel an expired course, yet charges of $39 monthly persisted. I'm requesting a refund for the inactive period and have provided evidence of the course and bank charges from May to October, despite stopping in June. The inability to cancel and continued billing feels less like poor service and more like a scam.

My learning platform account was accidentally deleted, along with my course completions and certificates, which the platform refuses to reinstate. On the 9th of January , I was about to start a new course on the platform. I noticed I had duplicate accounts (a regular problem that the platform has had to address in the past). I decided to delete my duplicate accounts but accidentally deleted the account that I actually use, erasing any record of my certifications and course completions. I contacted the platform's customer service straight away. I was told that it would be technologically impossible to reinstate my account. I tried to reason with the representative, but was again told that the platform would not help reinstate the products that I paid for. I asked if instead of reinstating my whole account, that only my certifications be reactivated and the courses I have finished be marked as completed. I was told, in writing by an agent of the platform that someone would contact me in the next few days. It has been over a week and no one from the platform has made any contact with me at all. These certificates and courses represent hundreds of dollars and even more hours of work. Most importantly, they are products that I paid for but am now being denied access to. Via emails received from the platform, I can demonstrate that the certificates and course completions were awarded. I can even demonstrate that courses were paid for if needs be. As stated in the beginning of this complaint, I am a current user of the platform. I regularly recommend it to others. I cannot understand why the platform would refuse to give me access to the products I paid for and on top of that, ghost me after assuring someone would get in touch with me.

On Nov.4th, 2021, I attended a marketing class where we created promotional content using Google. We used our personal email accounts and credit cards for the ads. Initially, the instructor said we wouldn't be charged, but later mentioned a temporary charge that was refunded after the lesson. However, we weren't taught how to cancel the ads or payments. Eventually, I was charged for the ad. A temporary charge appeared and then vanished, which I assumed was for ad creation. Later, I received an email about account suspension due to non-payment. Confused, I reached out to the help desk and left messages for the instructor in the discussion forum, but got no response. My attempts to resolve this through customer service were futile. As an unemployed individual taking these classes, it was frustrating to be charged $30.40 by Google for an ad created for a class project on a website. It's unfair for students to inadvertently fund the company's advertising. I've struggled to get a refund or even speak to someone about this issue. I want to warn others about this deceptive practice. After much effort, I figured out how to stop the ad, but not before incurring charges.

I am a full-time working parent applying to graduate programs in public health. I signed up for ***'s Foundations for Global Health *** course thinking it would give me a valuable experience, scientific communications practice, and a certificate to add to my resume and *** It has been an absolutely terrible experience for a number of reasons, not least of which is that there is no customer *** function. I have sent customer *** emails, flagged and submitted important contextual details on course webpages, sent course reviews, issued Tweets and sent direct *** There is no customer *** phone number. Nobody has *** Next, I pay a monthly membership fee for a course with very *** course *** The recorded lectures and discussions are from 2014. The course subject *** global health and *** is dynamic and so this *** (as compared to, for example, a math course). Last, the *** grading system is inherently flawed. It relies upon other "peers" to grade students' submissions, when there is: 1) no qualification system vetting students' integrity, academic credentials, or reason for taking the course and 2) no timeline for grading, so submissions can sit in queue for many months. My experience submitting two high-level papers for this course, which took me several hours each, and which fulfilled all "level 5" criteria in ***'s scoring system, was the most frustrating aspect of the course. Both times, certain "peers" either did not properly read my submissions, or felt compelled to give me a retaliatory score based on my scoring of submissions (wherein one student did not fulfill any of the rubric requirements). Charging users for a product with outdated course *** and no *** is bordering on *** I have heard from other users that this is a common *** This must be

I bought a cloud computing course online, which I started in early 2022, paying 9 monthly fees. In the final stages, an update changed the course name and content, adding extra work and altering the certification focus away from cloud expertise. Additionally, my cloud service trial expired, and the provided solution failed, preventing project completion. I seek the initial 'Cloud Developer' certificate or a refund, rejecting the new 'Software Developer' title.

Initial transaction date was in September. I've paid a total amount for a premium PLUS subscription. The business promised me a subscription level with unlimited access to most learning programs and multiple concurrent courses without separate charges. Dispute: I replaced my lost card and confirmed the new one for upcoming payments. However, by a later date, I couldn't access my class or find the live chat support option. After numerous emails and no resolution or timeframe from support, I'm enrolled without access to PLUS benefits.

Nearly completed the 3rd week of a 3-week course, the progress of previous 2 weeks disappeared! Problem is not solved after 2 months! I have started a 3-week course "What is Data Science?" in July and after completing 2 weeks with grades of 100%, nearly finishing the 3rd week and all of a sudden I noticed that all of my Week1 and Week2 progress was erased and seemed like everything I had done such as assignments, readings, quizzes and videos were left overdue! On August 08, I submitted a request to Coursera support team (#XXXXXXX) stating the problem. Unfortunately, I did not received any support from the support team but messages of apology, confirming that there is a technical issue on their end and assuring me that they have already reported it to the Engineering team. After 2 weeks of no update, I notices my case was marked as SOLVED although nothing had happened and the issue WAS NOT SOLVED! When I sent them another request (#XXXXXXX) asking why my previous request was closed and marked as solved, the answer was: "Please keep in mind that cases are marked as solved after we send a response but this doesn't mean that your case is not being investigated." After having another correspondence with support team and receiving same answers, I was not surprised to see my second case being marked as solved while the problem is still not solved! Following posts from other learners in discussion forums, I realised I am not the only one being frustrated and unsatisfied and experiencing the same situation. Somewhere on the website of support center, there was a suggestion to retake the quizzes, and simply redo everything that was done! This is the simplest answer support center could have instead of fixing the issue. I am not going to redo the whole thing I have done and waste my time because of an issue which is not my fault an I don't think other learners with same problem are happy to do so! It seems like this issue is not going to be fixed! I am submitting this complaint because I am tired of writing to support team and receiving same answers!

Misleading advertisements and FAQ, Lack of info disclosure before purchase I purchased a course for a course certificate May . This is also when the pandemic truly began to impact the nation, my own schooling, job, as well as claimed the lives of multiple family members. I did not have the capacity while dealing with loss to prioritize a course i paid for online. It was truly the least of my concerns when i had to attent funerals on zoom. I attempted to complete my course and was promoted to purchase it although i already did. I emailed coursera for assistance and they notified me there is a specific window you must complete courses in which is not listed anywhere on their website. It isnt disclosed at all, not before purchase and not after either. After they said this i scoured their website and found nothing that ever discloses that actually and i learned i would have still been eligible to receive the certificate just 3 days before i reached out. I never received any notification saying i would have to repurchase if it wasnt completed within a certain time frame. You have to actually dig through the site to even find this information. After i was told id have to repurchased i searched the entire website and found this hidden deep within their terms. I initially didnt even request a refund; i just asked to be able to complete the course i signed up for and receive the certificate i paid for but i was advised to "subscribe" which is *** MORE. This lack of communication and proper disclosure is unfair and abusive. I now understand why they are receiving so many customer support request'. I would like a refund now, or to be able to complete and receive my course certificate. This companies failure to properly and easily disclose this type of information is a disgusting marketing tactic. The site says you will have full access when you purchase a course and thats it. Extremely misleading and disgusting to say just repurchase or subscribe to a more expensive option! They sent me some bogus "audit" information link which is just trash. It claims to give you free access but it only gives you limited information and just pushes you to purchase again.

Coursera is advertising free courses up front but demand that you provide your credit card information and turn a one time course into a subscription Around mid July during the Pandemic I signed up my daughter *** who is High School in a single course and Coursera turned it into a subscription with a monthly fee of $49 with no clear understanding of the monthly fees and kept renewing the subscription without my permission. At first Coursera advertise the class as free of charge and as I was signing for the course, Coursera demanded a credit card information without which ,you could not continue the signing process with pre-selected check marks that couldn't undue or unselected. these signs are red flag. My daughter only accessed the course a few times in the 3 weeks I expected for her to use it and she stopped because the level was too high for her and her regular school reopen, Since I never signed up for any subscription with Coursera, I never expect anymore payments to be taken out because it was not made clear to me that there would be any additional bills therefore, I would have not signed my my daughter up. After the first bill in July 17, I never realized that I was still getting charged until January 19 when I was going through my bank statements , I finally saw a $49 charge from Coursera January 17 and kept digging and found the ***,CA , category :Education, purchase mode: not available". so I informed my bank and also called Coursera on the number listed :no one answers the phone for the past 4 days I have been calling and no other ways to contact them not even their emails works. I also left voice messages, no answer. Coursera is listed under another number that does not belong to them and why complaintsboard.com don't take actions. I don't think it's legal for Coursera to continue operation in that unethical manner where other consumers have been complaining about similar issues. I never thought a school that is teaching ethics would do unethical things; therefore, it's lesson learned. Also. I figured out now that Coursera uses different methods to scam people such as: their order numbers differ at all time, who does something like that? These are the order numbers Coursera used:

On April 10, I signed up for Coursera Plus for $534 CAN. I had 14 days for a full refund and I cannot get my refund. Website instructions are wrong On April 10, I signed up for Coursera Plus because it had a 14 day full refund. On April 11 my credit card was billed. On April 16, I decided that Coursera was not the quality of classes that I wanted due to student peer grading on assignments.On I tried on the website for 2 days to find a refund section and all website information is inconsistent or wrong. There is no chat box nor is there a section in the Learner Help Center that provides instructions on how to get a refund from Coursera Plus. The website states that you must apply for a refund in the Learner Help Center, yet there is no clearly identified section to provide direction for the refund. In one section of the website it states to go to My Purchases in your profile and cancel there. In another section of their Website is states that Coursera Plus cannot be not able to be refunded in My Purchases in your profile, and no instructions are provided on how to get a refund. The Contact Us button does not give you a customer service link or contact info, rather it just circulates back to the website Learner Help Center. On April 16, I was able to send an email requesting a refund. The response is that I am not registered in Coursera Plus. I advise them through an email and provided a screen shot of my Visa card billing that clearly identifies that I paid for Coursera Plus. I also provided a screen shot of the April 10 email confirming stating, "Welcome to Coursera Plus" and indicating that my visa card will be invoiced April 11, and a sentence stating, "Submit a refund request by 04/26 (UTC) to get a full refund." I have spent hours on Coursera's website to find a link or any information to get my refund before the April 26 deadline and the information does not exist. If it does, it is well hidden and not readily available, which demonstrates a questionable business practice. My emails where I provided a screen shot of my Visa card bank statement have not been acknowledged, no has my email with the screen shot confirming that I was to be billed as a Coursera Plus payment. On April 11 the visa payment was processed on my credit card. The refund policy clearly indicates that I am to be granted a full refund within 14 days. and Coursera states this right on their website with the Coursera Plus membership.

Coursera's course deferral option wasn't functioning and their email-only customer support never assisted, causing me to fail a class that cost $***. I paid $*** for a Specialization: Applied Project Management course (also known as Project Launch) with Coursera, a course I intended to complete while practicing in the Project Management field. As it turned out, my job didn't require the certification, so I used Coursera's course deferral option to postpone the class in the interim until it was relevant to my career path. The course deadlines restarted and I still wasn't ready to take the course, but luckily Coursera's policies allow deferrals without repercussions or limits. Early in March, I attempted to defer my course but was unsuccessful as Coursera's deferral function was broken. I searched through articles on the Help Center, but the content was generic and unhelpful. As Coursera has no contact information available on their site, I submitted a ticket to their learner support/customer service team. After not receiving a response for a few days, I sent a follow-up email, to which a representative named Peyton reassured me that someone would get back to me within the next few days. I responded to Peyton shortly after and mentioned my concern about the quickly-approaching deferral deadline. If I missed the deadline, I wouldn't be able to defer my course anymore. On March 11th, I received a generic email containing a reminder that the course deferral deadline would approach at the end of Week 3, which was March 14th. Once again, I attempted to defer my course to no avail as Coursera's deferral function was still broken. After many tries on different devices and browsers, clearing all cache and cookies, and attempts at different times of the day, I still was unable to defer my course. Still awaiting a response from my first ticket, I grew concerned that the deadline had passed and decided to submit another ticket on March 22nd. I received an auto-response mentioning that my ticket was received. A representative named *** sent the following: "We apologize for the delay in the response from our team. I was able to confirm at this moment our team is still reviewing your inquiry. We would really appreciate it if you can allow a few more days so they can get in touch with you." Two days later, my ticket was automatically closed. To this day, I am unable to defer my deadline and received a transcript from the University of California (Irvine) with a failed grade for the course, all due to the lack of assistance from Coursera.

I learned at the end of September , from my bank Great Lakes, that unauthorized withdrawals were occurring monthly from my account and they wouldn't respond to my calls. I had registered for an Anatomy Musculoskeletal & Integumentary System course during the COVID-19 lockdown. Despite repeated attempts to contact the course provider about the Anatomy course, I received no response until they finally emailed me back allowing me to complete the class for certification. My last assessment was in September for Gross Anatomy, but I was logged off and faced computer issues, forcing me to retake the assessment multiple times. Despite posting about these issues in the forum, I got no replies from TAs or the professor. I passed the 40-question exam with an 80% grade. Further emails for assistance went unanswered. Upon discovering continued withdrawals since May , I closed my account in October. I had paid for one course and a four-course specialization, but my messages were ignored, and my sent emails disappeared from my outbox. Even contacting the CEO yielded no response. Despite their unprofessional conduct, I learned valuable lessons and am now seeking a refund, my certification, and a recorded 80% grade for the Gross Anatomy assessment. I also need access to retrieve my certification for a COVID-19 Contact Tracers course. I'm attaching all relevant documentation, including bank statements and correspondence with Great Lakes. Thank you for your attention, and I await your response.

I subscribed to the annual plan in 2019 for $499. Coursera since reduced the price by $100 but renewed my subscription under the old rate. Yes, the price for the annual subscription in 2019 was $499. It was due to renew on 12/4, but then it was moved up to 12/20. Before that, I received an e-mail saying it would renew at $399. I contacted Support about it since the subscription still showed $499. I was told that if the amount charged didn't reflect the current rate, I could get the difference of $100 refunded. When I was charged the old rate, I contacted Support again, and they couldn't get their stories straight; one person said there were two rates based on what country you're in, but I checked Coursera's website. It lists only the price of $399. I have since received two e-mails advertising the same amount, along with a $100 promo deal (basically making it $299). However, the system wasn't updated to reflect the new amount of $399 despite the renewal date being moved up. Support then said I could cancel the current subscription and renew under the new one but that my classes would disappear; I have 15+ pages of classes (three classes appear per page). I have several times asked for them to tell me how to get my $100 back given the current rate or how to transfer my classes if I cancel and resubscribe to get the current rate. I shouldn't have to lose my classes to save $100, much less be cheated out of $100 due to Coursera reducing the cost of the annual subscription in 2020. Coursera, though, has repeatedly shown blatant disregard for its current subscribers, this being the most flagrant since we're now being cheated out of money since nothing was even communicated about the new rate, with nothing being updated in the system to reflect the new rate, YET we were still charged the old rate! I want three things: (1) $100 to be refunded (my subscription charged at $499 when the current and advertised rate is $399); (2) 12/29 is the last day I have to cancel my current subscription. However, if Coursera gives me a solution to the issue of my 15+ pages of classes, I still need to be able to cancel after the 14 days and resubscribe. However, I was waiting over a week for Support to give me an answer; Support had completely ignored my last two communications asking for an update. I said, too, that I'd file the complaint with the Complaintsboard.com if they failed to answer by today. I even let the marketing person know, but she refused to acknowledge what I said; I told her, too, that I'd be filing this complaint. (3) Coursera needs to take into account how changes like rhis affect existing users. We should've (a) been communicated about the new rate, (b) had our current subscriptions updated to reflect the reduced rate, and (c) in the absence of a system update, been given a solution for transferring our classes under the existing subscription to the current subscription. Fraudulent practices like this shouldn't be tolerated. If Coursera can move up renewal dates, they can update the system to reflect current rates rather than cheating existing users out of money. I don't have a choice but to keep my current subscription at the old rate since I have too many classes I'm not willing to lose just to save $100. I know Coursera won't care if, in 2021, I cancel my annual subscription before it renews a third time; I'd cancel it now except that I'm still working on cetifications. However, Coursera should care if a class action lawsuit is possible given the situation created that has resulted in cheating existing subscribers out of $100; I can't be the only one affected by this. I want my $100 back. Please refund it and update the system to reflect the current rate for all subscribers, old and new.

I canceled Free Trial, yet I was still billed. I stopped using *** on Day 4 of *** Free Trial, after canceling the Trial. I joined *** for a 7-Day Free Trial on X-XX-XX with the full intent of completing the Python Programming course I joined (rapidly completing the section lessons). However, starting on Day 1, as soon as I attempted to "test" my knowledge with the graded programming Quizzes, the *** platform would not allow me to proceed. After searching the Help files and the Student Forums (an online forum for asking questions of the Teaching Staff for the course) I tried several things: deleted all cookies and browser files, closed and reopened browser, and turned off my laptop's firewall and antivirus software just to be sure. The *** system would NOT allow me to participate in the Programming Examples and Quizzes. So, after this, I used the Firefox browser, did all the same things, and *** would not function in Firefox either. After this, I skipped the Programming Examples and Quizzes (as it did NOT work on my laptop) and just tried my best to complete the sections moving forward and hoping that eventually Tech *** would come to my aid. However, Technical Assistance was NEVER provided, and my Forum Post about the issue was never responded to by anyone. After 2 more days of the same problem, and several more Forum Posts about my problem, the Teaching Staff reiterated to me what I had already attempted (and I even explained this in my post - so obviously the Teaching Staff was not fully reading my Post to begin with), I CANCELED THE FREE TRIAL on Day X (X-XX-XX). I stopped using the Coursea website, because it would not function on my laptop. And I started using another Online Education Website successfully as of that date X-XX-XX - and I paid for this Online Course as soon as their system proved it would work on my laptop and it did with NO problems. After Canceling the Free Trial, I even logged into my Account again to verify it stated "Canceled" on my account and it did. I assumed this was just a waste of 3 Days of my time, and I moved on. (Taking the same course on another online education website with zero problems.) Then on 9/2 (today), as I was sorting through my Bank Account statement for August, I see a *** charge going to ***. This charge came out of my Bank Account on 8/27. As soon as I saw this, I logged into Coursea to see that rather than canceling my order, they have put into their monthly subscription program of *** per month. So I searched on "how to get a refund" and was presented with a help document that makes NO RATIONAL SENSE. It states that after the Free Trial I cannot get a refund. HOWEVER, I canceled the FREE Trial (first off), plus, I DID NOT GET CHARGED ANYTHING UNTIL AFTER THE FREE TRIAL ENDED! How can anyone request a Refund BEFORE they even get charged? I have all of this "documented" using Screen Captures from my laptop (in JPG format) taken from today, as I had to investigate the situation to understand a *** charge for something I canceled and stopped using due to the Service NOT FUNCTIONING PROPERLY on my laptop. I want my *** refunded back immediately. This is crazy, as they have NO METHOD of contacting the company OTHER THAN the Online Student Forum, which is what I was forced to use to no avail. The Teaching Staff was unable to assist me and NO TECHNICAL *** Staff ever contacted me. *** will NOT work on my computer. I canceled the Free Trial on X-XX-XX and stopped using the website. I should not have been charged. I hope the Complaintsboard.com can help to get this resolved. Thank you to everyone involved. I apologize if I appear agitated, but I am very frustrated about this. Now I am wasting many more hours of my time trying to resolve this.