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Coursera

Coursera review: Free trial

C
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9:55 pm EDT
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Coursera intentionally use tactics to trick clients into signing up to subscriptions without knowing what they are doing.

When you have a free trial you have access to Coursera Plus. What they don't make clear is that you can have access but you can't have the certificate. It's shows you at the end of the course you will get a certificate but you don't. Then you wonder why you not getting your certificate in searching for the option you are given a window that says if you have Coursera Plus you can have your certificate.

But if you on a trial you have been told that you are in fact on Coursera Plus. A link is presented to you while you search for options to get your certificate that says Coursera Plus. Natural response is "I'm on Coursera Plus with my free trial maybe if I click the link I'm confirming I'm on Coursera Plus and I will be able to access my certificate. As soon as you click on it you are billed immediately and the 7 day free trial is terminated.

This is after Coursera repeatedly tells you you will NOT BE BILLED until the end of your trial period. They intentionally provide no information about what the consequences are of clicking on the Coursera Plus button.

Who would worry about clicking on it if they already have a Coursera Plus trial active? Last thing you would expect after how the clearly say you will NOT BE BILLED under the trial period is over!

It's a repulsive and despicable way to do business. It's disgusting that a company like Coursera stoops to such vile lows to get business. I had the last money in my account stolen in a flash. Money I need to pay rent. I appealed to Coursera telling them what had happened and what the circumstances were and I got a big so sorry to bad. So my wife and I now face a uncertain future, with winter here and the shelters full once we are evicted we will be on the streets all thanks to Coursera and their deceptive and repulsive way of doing business. Beware.

Desired outcome: Refund

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    381 E Evelyn Ave, Mountain View, California, 94041-1530, United States
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