Crucial
Reviews and Complaints

Love this site. I've used it, and recommended it to friends, about a dozen times over the last five years. Competitive pricing, easy to use, and fast deliveries.

All the info you need is on the Crucial site if you want to do your own memory upgrade. They are real pros and stand behind their products, excellent customer service.

I've been using crucial for years. Great products, fast shipping and their memory scanner takes any guesswork out of which types and speeds of memory are compatible with your machine.

I run an office with multiple computers. We do graphics work for clients. We always upgrade our new computers with more RAM and through the years Crucial has been dynamic and "johnny on the spot." Excellent equipment and service.

I have been a Dell Value Added Reseller and Crucial has provided compatible RAM at affordable prices to save my customers money while offering a lifetime warranty and guaranteed compatibility. I do not even look at other sites after seeing the value of Crucial.com.

I emailed a question and they responded the next day and gave me a direct line to call. They answer the next few questions and give me the answers I needed with the knowledge you would think they should have. I am very happy with all my dealings with them, they deserve a 5 star rating...

Crucial.com is the only site I order computer parts from. I like that I can download their scanning software to tell me exactly what is compatible with my PC. The prices are competitive, the shipping and email communication are swift and reliable. I've not had any issues with this company.

I have not had any problem with the 32gb ram I bought from cricial.com. The speed is good and it works perfectly with my omputer. There are times when my pc is slow but I think that it is just the processor that has some downtimes. In overall I look forward to buying from crucial again. Thanks.

I have been using crucial memory for the past few years, and all i can say is, they have never let me down. I have had harddrives stop working, cpu fans make louses squeeling noises and my psu just literally blew up. But im still using the same crucial memory i bought years ago. This is probably the best value purchase i have made in a long time.

So when I went to run a next gen game in my pc I needed 16 GB more ram. I went to the site it scanned my pc. It informed me I could install two 8gb of ram. It also informed me of the type my pc was compatible with. Very reasonable priced, very easy to order and pay. The delivery did take about 2 and half weeks to Ireland do keep that in mind. I installed the ram booted up my pc and now I've 32gb ram as opped to 16gb. I can now run next gen games with 10 GB ram to spare. I'll purchase here again for hardware

OK I placed an order on 04/08/22 in US (1T internal SSD, 8Gb memory, and SATA cable), and the site said 5-7 day shipping.
10 days later, having checked my order status numerous times (which always showed "order in process"), and sent several querying emails, I eventually spoke to a customer service assistant (overseas!). The (actually helpful agent) told me they were out of stock. They were when I placed the order but was at no time told that!
I was told inventory would be available in about 10 days, and they offered my 15% discount if I waited for it. I agreed to wait until 04/28... being a reasonable person. Now here, let me state I could have ordered the EXACT same items from Amazon, to be delivered in 3 days!. Then during the night 04/18) I got another email stating stock would (might?) be available 05/28/22.!
My response is that date is totally unacceptable, and to cancel my order immediately.
I know there is a shipping slow down and shortage of parts (I work in electronics industry). BUT my beef is the fact Crucial were not open and honest with the customer. Even during a call to customer services (I downloaded the transcription so I have a copy of the call).
Maybe the name of the company should be reflected in their efforts... it might be very "crucial" to the customer to give them information they need, in case they want the products fast. Very disappointed.

For my customer, in my computer repair store, I ordered a 16 gb memory kit and paid for expedited shipping to meet my customer's deadline.
First, Crucial did NOT send it expedited... I kept watching the tracking system, and it sat "waiting to be picked up" for several days. I had to apologize to my customer. The RAM was received 3 extra days beyond expedited shipping promises.

When the RAM arrived (before I installed it in my customer's laptop), I called customer service and asked for a refund of my expedited shipping. The India customer service rep said no problem given the timing, and I was going to "get an email when it is done".

When I put the RAM in my customer's laptop, one of the pieces of RAM was bad. My customer needed the ram and I could only sell them 8 GB. I put her 4 GB chip in also, so at least she had 12. I had to apologize to my customer, but she was understanding (a saint... late shipping, 1/2 product was bad).

I called, on the phone to Crucial customer service and asked that they replace the bad piece of RAM (at least i could put it in my inventory since i couldnt sell it to my customer). The India rep said that they would mail it right out and "you will get an email when it is done"...

No email... time passes... no ram, no refund...

I call back:

Regarding my replacement ram: the rep said the original rep did not know procedure, and i have to mail back both pieces in the set, and they cannot just replace the bad one... i explained my situation... and he said that is the policy. I asked him to look up where my expedited shipping refund was... and he hung up on me.

I called back, asked to speak to a supervisor... and they wouldn't pass me on until i retold the story AGAIN... then i was passed to a "supervisor"...

The "supervisor" listened to my 2 issues (refund of expedited shipping, and replacement of bad ram), then he said he would forward me to his supervisor and said i would have to explain my story again...

His "supervisor" got on the phone and i went over my 2 issues again. He said he would place me on hold to look up the shipping refund... then he hung up on me...

I called back to the 800# and it rang and rang and rang, then went to a busy signal.

I called back and told them i was working with a supervisor when he hung up on me... he wanted to know all the details, so I had to re-tell the same 2 issues again... then he told me i would receive my refund and "would get an email" when it was done. Regarding the bad ram, he said i would "get an email" with an rma in it... to which i asked if they were also going to send me a shipping label to pay for shipping... and he said NO that I would have to pay shipping on the product to return the bad part...

That is when i said, enough is enough: it was my turn to hang up on them... I told them that from now on I will just buy from Amazon because of way better customer service, and they dont charge you to return a defective product... the india customer service rep could care less.

I ordered RAM form crucial. I paid for overnight shipping and did not receive the product next day. Four days later I still have no product and I receive a tracking number from crucial customer support. After doing my own research and tracking the package I figure out it has been delivered to ID when I live in AR. Unacceptable considering I was in need of this product quick, hence why I paid for overnight shipping. Thought I may have done something wrong but after verifying shipping and billing info I can see it is not me. All I can think to myself is I have never seen a more poorly ran customer service department. PS I was in transportation brokerage for many years and I have dealt with many shady/ incompetent customer service departments before.