Cuddle Clones
Reviews and Complaints

This was such a disappointment and waste of money. Charlotte and I have exchanged around 15 emails by now and I'm just floored by the lack of accountability. When you sign up to make the thing, they have you give all these different photos of different angles and body parts (so good luck if you're dog is dead like mine). My dog had a roan coat, which are individual black and white hairs (think cattle dog) and the photos accurately displayed that. I had a photo that showed the back of her ears are black, I mentioned in my order under the specifics section that she has and overbite, pointed out that the back of her ears are black, and that the hair on the underside of her tail is longer and white. They contact me to ask if my dog's coat is apricot with grey undertones? I said no and clearly explained that her coat is black and white and that what they're looking at is her skin, which I felt was very apparent if they actually looked at the photos. This made me nervous so I was sure to reiterate her other specifics and she reassured me they would be done. Then I receive this thing in the mail. My boyfriend called it a dollar store stuffed animal they bought and airbrushed. They made it grey with tan splotched around all over, tail isn't white, ears aren't black, no overbite. So I emailed them saying i didn't understand why none of my specifications are included and why she was grey when I had specifically had a conversation with them about her coloring (additionally why there is tan around when I said she is black and white). We keep going back and forth without them specifically addressing issues for a while until they finally say something to the effect of "we do everything with airbrush and that's the best we can do so we suggest returning the doll for a refund." I asked "what about all the other things I've listed besides her fur color that you didn't do?" So they said they would fix them, we came up with an itemized list of 5 things to be fixed and I sent it back (nuking my option for a refund): X 1. Her ears are supposed to be black ? 2. Fix her chest ? 3. More black on the nose X 4. Overbite X 5. Underside of tail is supposed to be white When I received it back again, only 2 things had been addressed, so I wrote them back again with pictures included (which I had been providing photo evidence from the start) of what was (or rather wasn't) fixed and I was met with blame shifting like "I'm sorry you feel..." "I'm sorry it didn't meet your expectations..." But I have photos from before and after that very clearly show nothing was done to "fix" the corrections on 3 of the mentioned areas. Additionally, there are plenty of examples of black pets available to see in their products online and it's nothing like these ears. A partial refund was offered of a whole 20% back so I took that. It's not even that I hate this thing because it looks enough like my dog, but the fact is I included specifics in their specifics section for them to just be ignored, I was ignored flat out when asked about her coat color, I was lied to about them fixing the corrections, their refusal to take responsibility when it's right there in their face, and/or refusal to communication what they will/won't and can/can't do both with each other and their customers. I read a review sadly after I placed my order from a customer who said they clearly take their time for the *** celebs but everyone else gets bottom shelf. I think they were right.