CuddleDown’s earns a 1.0-star rating from 4 reviews, showing that the majority of home comfort enthusiasts are dissatisfied with bedding products.
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Avoid Cuddledown for a Stress-Free Experience
If you're looking for a stress-free shopping experience, it's best to steer clear of Cuddledown. Numerous customers have reported issues with their customer service, ranging from communication problems to incorrect orders. One customer mentioned a frustrating experience with a recent purchase that required customer service intervention, highlighting a lack of follow-up and poor communication. Another customer expressed disappointment in receiving the wrong size and comforter, feeling taken advantage of by the company. These reviews suggest that while Cuddledown may offer good products, their customer service and order fulfillment processes leave much to be desired. For a smoother shopping experience, it might be wise to explore other options.
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Pros
- Premium Quality Bedding
- Wide Range of Comfort Options
- Ethically Sourced Materials
- Customizable Bedding Solutions
- Exceptional Customer Service
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Cons
- Premium pricing limits accessibility
- Limited international shipping options
- Narrow product range compared to rivals
- Fewer eco-friendly options than competitors
CuddleDown Complaints 3
failure to respond to emails or phone calls regarding defective merchandise
Failure to respond to emails or phone calls for over two months regarding defective 199.00 duvet cover. The duvet cover and sheets had been monogrammed incorrectly even though I had not ordered them to be monogrammed at all. I sent the duvet cover back and it was received on Nov 1 which they acknowledged. It is December 7 and not one response as to the whereabouts of the replacement, and finally I have asked for a refund, however no one has responded even though the robo-response said someone would in 48 hours. Never shopping there again and will do my best to spread the word about this petty larceny business the owners are running into the ground. I have email trails and delivery receipts from FedEx but no photos or paperwork. The order # CD61-918956 ITEM(S) MISSING FROM ORDER [CSE: ggZ3Me, TKT: wKqvPZ]/fedex transit list and the response was the only direct email I have from them on November 1 at 10:07 AM : Dear Stuart,
The return was received two days ago. Please allow the warehouse some time to process it. We have 15 catalogs so it usually takes several weeks for returns and exchanges to be completed, as stated on the return form.
Thank you.
Customer Service
See More from Stu Lennox Email
ship my items out, please
Hey, CuddleDown, when will you finally stop processing my order and ship it out? It's been two months since I placed my order, maybe it's the right time to send it to me? I paid for this, don't you think it's unfair as a minimum?
Moreover, the item is it stock. It has been always in stock. So I don't understand the reasons why you can't just take it in your hands, put it in a package and bring it to the post office (or whatever you do to send packages).
Please, do me a favor and do it.
Extra charges
Once I bought some items from www.cuddledown.com website and was pretty satisfied with my order and with customer service. Delivery was very quick, quality was nice.
About one month later I noticed a charge of $15 and had no idea who charged me and why. After a small research I finally found out that it was CuddleDown company. When I contacted them they said that they applied some kind of VIP membership on my account. I asked them to cancel it but received no reply. Next month they charged me again.
Is CuddleDown Legit?
CuddleDown earns a trustworthiness rating of 82%
Highly reliable. Use their services with confidence, yet trust but verify.
We found clear and detailed contact information for CuddleDown. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Cuddledown.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
We looked up CuddleDown and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- There was some difficulty in evaluating or examining the information or data present on the cuddledown.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
- CuddleDown protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to CuddleDown. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
About CuddleDown
Here is a comprehensive guide on how to file a complaint or review about CuddleDown on ComplaintsBoard.com:
1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account on the website.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with CuddleDown in the 'Complaint Title' section.
4. Detailing the experience:
- Mention key areas such as transactions with the company, nature of the issue, steps taken to resolve it, personal impact, and company's response if applicable.
5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure to follow these steps to effectively file a complaint or review about CuddleDown on ComplaintsBoard.com.
Overview of CuddleDown complaint handling
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CuddleDown Contacts
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CuddleDown phone numbers+1 (207) 865-1713+1 (207) 865-1713Click up if you have successfully reached CuddleDown by calling +1 (207) 865-1713 phone number 0 0 users reported that they have successfully reached CuddleDown by calling +1 (207) 865-1713 phone number Click down if you have unsuccessfully reached CuddleDown by calling +1 (207) 865-1713 phone number 0 0 users reported that they have UNsuccessfully reached CuddleDown by calling +1 (207) 865-1713 phone numberOutlet Store+1 (888) 235-3696+1 (888) 235-3696Click up if you have successfully reached CuddleDown by calling +1 (888) 235-3696 phone number 0 0 users reported that they have successfully reached CuddleDown by calling +1 (888) 235-3696 phone number Click down if you have unsuccessfully reached CuddleDown by calling +1 (888) 235-3696 phone number 0 0 users reported that they have UNsuccessfully reached CuddleDown by calling +1 (888) 235-3696 phone numberOutlet Store+1 (800) 323-6793+1 (800) 323-6793Click up if you have successfully reached CuddleDown by calling +1 (800) 323-6793 phone number 0 0 users reported that they have successfully reached CuddleDown by calling +1 (800) 323-6793 phone number Click down if you have unsuccessfully reached CuddleDown by calling +1 (800) 323-6793 phone number 0 0 users reported that they have UNsuccessfully reached CuddleDown by calling +1 (800) 323-6793 phone numberCustomer Service
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CuddleDown emailsinfo@cuddledown.com100%Confidence score: 100%
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CuddleDown address14 Yarmouth Junction, Yarmouth, Maine, 04096, United States
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CuddleDown social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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