Wink Beds
Reviews and Complaints

Imagine sinking into a bed that feels like a dream come true, where every night is a journey to pure comfort and relaxation. Wink Beds, meticulously handcrafted in the USA, offers a sleep experience like no other. Customers rave about the exceptional quality and support provided by Wink Beds, with many describing it as the best investment they've made. From the eco-friendly materials to the superior craftsmanship, every detail of Wink Beds exudes luxury and durability. Join the countless satisfied customers who have found solace in their Wink Bed, where each night promises a restful and rejuvenating sleep.

The referred back pain in my hip got so extreme I had to get a steroid injection which helped but the pain was still very uncomfortable and interferred with activities of daily living. Now, after sleeping on a couch for six months, I've been sleeping in a bed for two weeks on my new Luxury Firm mattress and, so far, it's been excellent. At last I can sleep through the night, thank goodness! And fill the bird feeders. And sit long enough to drive to the grocery store and shop for a few items. Still can't walk for half a block but can walk the paths in our backyard. Although the mattress was expensive, so far, it's been worth every penny and I'll be mentioning it to my pain doctor.

I bought a Luxury Firm WinkBed over a year and a half ago, and am now on the hunt for a new mattress. The 120 trial period is too short to judge whether a mattress works. Over time my mattress has sagged and gotten softer and softer and hotter and hotter as you sink deeper like most foam mattresses. Yes, it is soft and comfortable until I wake up abruptly because the mattress is screaming hot. Then I bounce around trying to find a cooler spot. It really holds body heat. I do not have night sweats or hot flashes, so this is the mattress. This mattress might work for someone who is a really cold sleeper. I'm DONE with foam mattresses. I've owned a Temperpedic, a natural latex, and now this coil, foam hybrid and gone through many foam pillows. All get hot and wake me up. I finally bought an expensive EightSleep pod cover, which cools the mattress. It cost more than the mattress itself.

I gotta say, Wink Beds is the real deal! Their website is super easy to use and I had no trouble placing my order. But let me tell you, I had a little hiccup when it came to paying for my new bed. My computer filled in the wrong card information and I didn't even realize it until after I had already completed the transaction. I was freaking out, man!

But I sent an email to Wink Beds asking if I could switch the card and I was pleasantly surprised when I got a response on Monday morning. They were quick to help me out and even gave me a follow-up call to make sure everything was sorted out. The person I spoke to was so friendly and helpful, it made my day.

I gotta give it to Wink Beds, they really know how to take care of their customers. They made the whole process of changing my payment method a breeze and I couldn't be happier with my purchase. If you're looking for a new bed, I highly recommend checking out Wink Beds. They're the real MVPs!

I gotta say, this Wink Beds is the bomb diggity! It's so dang comfy, I can't even handle it. My old bed was a real pain in the shoulder, but this one? No pain, no gain, baby! And get this, I got bone on bone in my shoulder and it still feels like a dream. I went for the plus firm in a queen size, and let me tell ya, it's worth every penny.

Now, I ain't no Hercules, so I had to call in some reinforcements to help me set it up. Luckily, my neighbors are some great dudes and we got it done in no time. Took us about 20 minutes, and that's including getting rid of the old bed. But let me tell ya, it was worth the sweat and tears.

If you're on the fence about getting one of these bad boys, don't hesitate. Just do it! And get this, I was able to finance it, which was a real shocker. You might not even need as many people as I did to set it up, two should do the trick. But I wanted to make sure I had enough help, ya know?

The assembly videos were a real lifesaver, too. It's super easy to set up, just take it out of the box, cut the plastic, and roll it out on your bed frame. Piece of cake! So, if you're looking for a bed that'll make you feel like you're sleeping on a cloud, look no further than Wink Beds. Trust me, your body will thank you.

So, I was looking for a new bed and I checked out a bunch of websites. I finally decided to go with Wink Beds because it seemed like the best one. I usually buy beds in a store, but they never turn out how I want them to. I had been sleeping on one of those adjustable "number beds" for over 15 years, and it was like sleeping on an air mattress. My back, hips, and knees always hurt, and I could only sleep on my sides. I think that bed really messed up my back.

When the WinkBed arrived, I dragged it down my stairs and put it on my platform. I cut the plastic and it expanded right away. I slept on it that night, only a few hours after it arrived. It was amazing! I slept for nine hours that first night. I didn't have any pain from sciatica, which is usually a big problem for me. I could sleep on my sides, back, and even my stomach, which I hadn't been able to do comfortably for YEARS! This bed has made a huge difference in my life, and I can't recommend it enough. I'm so happy with my purchase!

We recently got ourselves the king luxury firm WinkBed and the DreamSmart mattress protector from winkbeds.com. The delivery was quick, and we received our mattress within a few days. The unboxing and setting up process was a breeze, and we were impressed with the quality of the mattress. Although it was a tad firmer than what we were expecting, we understand that it's a matter of personal preference. We're giving it some time to break in, and we're confident that it's a high-quality mattress that will last us a long time.

However, our experience with the DreamSmart mattress protector was not as great. It took a long time to ship, and when it finally arrived, we were disappointed to find a generic 3rd party mattress protector that had no branding or identification as a WinkBed product or the DreamSmart mattress protector. We contacted customer service to confirm if we received the correct item, and they said that we did based on the pictures. We then asked for a refund because we felt that the marketing on their website and product page was misleading. Nowhere did it say that we were buying a 3rd party product, and it felt dishonest. Unfortunately, we were informed that a refund was not possible because it was a FINAL SALE item. We were stuck with it, and it left a sour taste in our mouths.

Overall, we're happy with our WinkBed mattress, and we believe that it's a high-quality product that's worth the investment. However, we hope that WinkBeds will be more transparent about their products and avoid misleading marketing tactics. We also hope that they will improve their customer service and be more accommodating to their customers' needs.

I'm not the tallest person around, standing at 5'4" and weighing 120lbs. I ordered a mattress from Wink Beds and was pleasantly surprised at how quickly it arrived. It took only a few days to get to me, and I received it about two weeks after placing my order. The website stated that the delivery would be "no contact," so I had a friend on standby in case I needed help getting it up the stairs to my apartment. However, it turned out to be just like any other UPS package, and the delivery person helped me bring it up the stairs.

Before unrolling the mattress, I couldn't check if it was the correct EcoCloud model. The marketing materials in the box only said "Winkbed," but luckily, the model was correct. I was relieved to find that there was no scent or offgassing of any kind.

However, I did notice that some of the quilting stitching on the mattress was popped out and unraveled. I did some research on mattress forums and found out that it was just cosmetic. Some of the more substantial stitching along the sides also looked quite messy, with a row of stitching missing the edge of the fabric it was supposed to sew down. I took some photos just in case it became a structural issue later on. It looked very handmade, and I wasn't sure if this was normal or not. However, there was a lot of redundancy in the stitching, so maybe it was fine.

I'm not a picky sleeper, but I've cheaped out on mattresses in the past. I bought a Tuft & Needle Nod, which is their Amazon cheapo collab, and it felt thin and quicksandy. I also bought the hardest Ikea mattress that exists. So, I was shocked to find that the EcoCloud was considered middle of the road in firmness. It's so soft! It feels like lying in a bouncy house.

The website stated that the mattress measures 12.5" tall, but I could only measure it to be 11.5" high. However, after one week of sleeping on it, I'm happy with my purchase and will most likely be keeping it.

I bought a big bed frame and did a lot of research to find a Cali King size mattress that was as comfy as my old set up. I had a Serta firm coil mattress with a tempurpedic mattress topper before. It was hard to find honest customer reviews online (I bet Winkbeds only posts five star reviews on its own website). I picked a firm Winkbed mattress because of the great Wirecutter review.

Unfortunately, the mattress took 15 days to arrive, and was so uncomfortable- like sleeping on concrete. It gave me severe shoulder pain, to the extent that I had to go to a chiropractor, physical therapist and MD multiple times. I didn't realize it was the mattress causing it until I slept on my old mattress in my guest room for a couple nights and the pain disappeared. The mattress was also so heavy that I could barely lift a corner to put sheets on the bed.

I asked for a return. The rude customer service agent told me I had to wait 30 days to return it. I waited, it didn't improve, so I again asked for a refund. The rep convinced me to pay $50 to upgrade to a luxury firm as a replacement, instead of getting a refund. I asked what would happen to the returned mattress since I'm concerned about environmental waste. The rep told me it would be donated. Two young kids came to pick it up a few days later, and dragged the mattress down the street. I asked what would happen to the mattress, and they said it would be destroyed, go to landfill, or maybe be cleaned and re-sold?.

Winkbeds sent me the wrong replacement! It seemed like the same mattress and the tag said "firm." I sent a pic to the rep and he said it must have been mislabeled, and to check the manufacturing tag. It turned out not only was it a firm, it was also a King size mattress. Not Cali King.

I had to go through the entire return process again. I purchased the mattress on Feb 14th, and didn't get this resolved until April 26th. My shoulder and back pain got so bad I couldn't pick up my baby girl. The worst part was that the customer service reps never apologized once or acknowledged their error.

I ended up getting a Serta firm and Tempurpedic topper in Cali King, and it's amazingly comfortable. Wish I'd done that in the first place. The Winkbeds mattress was a total waste of time and money.

Got a Firmer king mattress from Wink Beds in 2019 and it was a five-star experience. But after three years, the mattress felt too firm, so we decided to take advantage of the 50% off lifetime replacement guarantee. However, we were told that the new mattress would come with no warranty due to the deep discount, which seemed "suspect". But we proceeded with the purchase since we were happy with the quality of our first mattress.

When we opened the new mattress, we noticed that the top edge of one side was 2" inset from the casing under the pillow top. We slept on it for a couple of weeks, thinking it would work itself out, but it didn't. We reached out to Wink Beds to report the issue, but were immediately told that there was no warranty. We pointed out that regardless of warranty, we were guaranteed a brand new mattress, and any quality issues upon receipt would be addressed.

We messaged again, but were told that the top was not flush because the mattresses are hand-sewn. We replied that our first mattress was perfect and did not have this issue. Then we were told it was "slightly rounded" because of the "eurostyle pillow design". But it was not slightly rounded, it was caved in on one side! Our neighbors and a family member had purchased a Wink mattress that we were able to inspect, and both were perfectly flush.

This flaw is so uncomfortable when getting in and out of bed. The top edge disappears, and you have no support. When we have to turn it, one of us is always unhappy to deal with the flawed side. Sheets don't fit correctly either. Communication with Wink Beds about this issue was the absolute worst! Questions posed were not addressed or were completely ignored. Multiple requests to have this flawed mattress replaced were ignored.

It is obvious that the 50% off lifetime replacement guarantee is Wink's program to get rid of mattresses that are either factory flawed or ones that are returned during the 120-day trial period. So to sum it up, we HATE this mattress and are out $1000. We should have spent $600 more and got a brand new, perfect mattress with a real warranty and trial period. We will be getting rid of this mattress and purchasing a new one, and it will NOT be a Wink Bed. Do yourself a favor and do NOT use Wink's lifetime replacement guarantee...it is a complete joke, not to mention fraud.

I recently purchased a Wink Bed from their website, and I have to say that overall, I'm pretty impressed with the product. The only hiccup in the whole experience was with the delivery. Unfortunately, the delivery person left the box in front of my garage door in the middle of a rainstorm without even bothering to ring the bell. Luckily, my granddaughters were around to help me transport the box indoors, but it was certainly a bit of a hassle.

Once we began to set up the mattress, however, all of my frustrations with the delivery process evaporated. I was amazed to discover that the mattress was indeed a queen size- given how small the box seemed upon delivery, I was a bit skeptical that it could actually contain such a large mattress. But it did, and once we had it in place on the bed frame, we were ready to test it out.

The first night was a bit of a mixed bag. Neither my husband nor I were able to get comfortable enough to fall asleep. However, the second night was a completely different story - my husband slept soundly through the night, and I only woke up once! We've been sleeping on it for several weeks now, and we both agree that we really love it.

We opted for the Queen Firm version of the mattress, and it's been great for both of us. I was worried that it might be too firm, but it's actually just right - supportive without being uncomfortable. I also appreciate that there were no weird odors or chemicals wafting from the mattress when we first opened it up - that can be such a turn-off with new bedding products.

All in all, I'm really happy with my purchase from Wink Beds. The delivery snafu was a bit annoying, but the quality of the mattress more than makes up for it. I would definitely recommend Wink Beds to anyone in the market for a new mattress.

The Wink Beds mattress has truly impressed us with its quality craftsmanship and incredible comfort. As someone who has always placed a high value on a good night's rest, I was thrilled to come across Wink Beds and decided to get one for my father who has been suffering from back and joint pain due to his old mattress. Suffice it to say, we are both overjoyed with our purchase!

Firstly, the packaging was top-notch and the mattress arrived in pristine condition. It was relatively easy for me to assemble with no hassle and lifting the bed was a breeze. Unlike some other mattresses, the Wink Beds mattress didn’t take long to rise, which was great news since my father was eager to try it out.

Now, let's talk about the bed itself. We opted for the softest version of the Wink Beds mattress, and it did not disappoint. The bed provides the perfect balance between comfort and support, allowing for a restful and rejuvenating sleep. The materials and construction of the mattress are top-notch, which is evident in the way it conforms to our bodies and maintains its shape.

My father, who has been sleeping on the mattress for a week now, has reported feeling less stiffness in his joints and back with each passing day. This alone made the purchase worth every penny! He wakes up each day feeling more refreshed and invigorated than he has in years.

Overall, we couldn't recommend Wink Beds more highly. If you're someone who values quality sleep and is looking for a mattress that offers both comfort and support, then look no further than Wink Beds! You won't regret it!

My recent experience with Wink Beds has been nothing short of fantastic! From the ease of the purchase process to the incomparable comfort of the mattress itself, I couldn't be happier with my decision to buy from this company.

One thing that I truly appreciated about Wink Beds was the unexpected post-purchase service that they offered. About a week after the mattress arrived, I received an email from Wink asking if I would like them to pick up my old mattress, free of charge. I was thrilled to take advantage of this offer and it has made the entire process so much easier for me. I'm not certain whether this service is offered to everyone, or is free of charge in all states, but I'm certainly glad it was available to me in California.

I had a few questions about the delivery process and reached out to Wink Beds customer service team. They responded incredibly quickly and provided me with thorough, helpful answers to all of my questions. I was truly impressed with the level of customer service that I received and felt that Wink Beds went above and beyond in ensuring that I was completely satisfied with my purchase.

Overall, I can't say enough good things about Wink Beds. The quality of their product is outstanding, their post-purchase services are unbeatable, and their customer service is truly excellent. I would highly recommend this company to anyone in the market for a new mattress - you won't be disappointed!

Hello all,

I recently purchased a Wink mattress from Wink Beds, and I must say I was really excited to try it out. Unfortunately, my experience thus far has been less than ideal. When the mattress arrived, it was shrink wrapped in plastic for shipping. While necessary, it seems that the corners were damaged during the shipping and handling process. All four corners are bulging out from the foam being angled out, making it difficult to sleep on the mattress.

Naturally, I reached out to Wink Beds via email to request a replacement mattress. However, thus far, their customer service team has been frustratingly unhelpful. Despite my repeated overtures, Wink Beds has refused to budge on the matter, leaving me feeling utterly mislead by their stated return policy. I'm afraid I have no other recourse than to continue my fight until I receive a satisfactory response from the company.

Perhaps the most concerning aspect of this entire ordeal is that when purchasing from Wink Beds, one is implicitly trusting them to prioritize quality and customer satisfaction. Unfortunately, it seems that the company is unwilling to honor their return policy, which is a serious disservice to their loyal customer base. As such, I would encourage anyone considering a purchase from Wink Beds to tread carefully and be aware of the potential issues related to shrink-wrapping the mattress for shipping. You may not be able to receive the level of customer service you would expect from a company that prides itself on its commitment to quality and comfort.

Overall, I am quite disappointed with the way this situation has played out. It's unfortunate to encounter such a roadblock as a consumer, and I only hope that Wink Beds will eventually address my concerns and provide me with a satisfactory resolution. If not, I will unfortunately have to steer clear of this company in the future, and I would not recommend them to others.

Thank you for reading, and I hope my experience can help inform your future purchase decisions.

Sincerely,

[Your Name]

I decided to take a closer look at Wink Beds, and I'm glad I did! The website was easy to navigate and had a wide range of mattresses to choose from. What was really impressive was the text feature that allowed me to chat with Caroline, a representative from Wink Beds. Caroline was so helpful and patient with me as I bombarded her with questions about the different firmness options available and how they compared to other brands, including Helix. She was knowledgeable about the products and provided me with a lot of detailed information that helped me make an informed decision.

After much consideration, I decided to go with the WinkBed Plus, which is designed for heavier individuals like myself. Ordering was easy and shipping was fast. When the mattress arrived, I was impressed with the quality and craftsmanship. The mattress was well-made, and the materials used were top-notch. After sleeping on the WinkBed Plus for a few weeks, I can say that it has exceeded my expectations. The support is unparalleled, and I wake up feeling refreshed and pain-free.

In addition to the great product, I want to give a shoutout to Caroline for being so helpful throughout the buying process. It's not often that you come across someone who is truly passionate about their job and is willing to go the extra mile to ensure that the customer is satisfied. Overall, I highly recommend Wink Beds to anyone who is looking for a high-quality, affordable mattress that will provide you with years of comfort and support. Thank you, Wink Beds!

My experience with Wink Beds, unfortunately, was not a good one. While researching beds, I stumbled upon their website, winkbeds.com, and was drawn in by their selection of high-quality mattresses. However, my excitement quickly turned into frustration when I tried to check out.

For some reason, the website automatically signed me in through a ShopPay API, which did not have accurate personal information. This resulted in incorrect information being loaded into the checkout form, making the process a complete nightmare. I tried to use Bread to check out instead, but because the incorrect phone number and name were applied through ShopPay, I couldn't complete the transaction.

What should have been a simple process of purchasing a bed turned into an hours-long ordeal. I was extremely disappointed with the entire experience and almost gave up, considering switching to my second choice bed - the Brooklyn Bedding Aurora Hybrid. The only reason I continued was that I had already spent hours researching Winkbeds and wanted to give them a chance.

Overall, my frustration with Wink Beds was enough to make me reconsider my purchase entirely. I may end up becoming a customer of Brooklyn Bedding or Saatva in the near future, as the prospect of going through such a frustrating experience again is not appealing.

Wink Beds (winkbeds.com) is one of the most talked about mattress brands on the market today. If you're in the market for a new mattress, you've probably stumbled upon the company's impressive products. In case you're curious if Wink Beds is right for you, we wanted to share our personal experience.

First of all, we were impressed with the speedy delivery of our mattress after we placed our order. It was compressed and vacuum-packed in a plastic bag, which made it easy to transport and handle. However, we do recommend exercising caution when cutting off the plastic wrap because the mattress will pop open and fully decompress in a matter of seconds. It's a thrilling experience, but definitely not for the faint of heart.

Once we got the mattress set up, we couldn't help but notice how firm it was. Perhaps this was due to the word "Luxury" in the marketing materials, as we were initially expecting something softer. At 6'7" and 280 pounds with a bad back, it felt like we were laying down on a hard surface with almost no give.

However, as we laid on the mattress over the course of a few weeks, we found that our bodies adjusted to the firmness and we were able to achieve a more restful sleep. We can't guarantee that everyone will have the same experience as us, but it's worth noting that the mattress may take some getting used to.

Overall, we think Wink Beds has a solid product that is worth considering. If you're in the market for a mattress that is both supportive and durable, Wink Beds could be a great option for you. With a little bit of patience and an open mind, we think you'll be pleased with your purchase.

As someone who values a good night's sleep and recognizes the impact it can have on daily life, I was on the hunt for the perfect mattress. When I stumbled upon Wink Beds' website, I was immediately intrigued by their promises of luxurious comfort and quality craftsmanship. After some research and consideration, I decided to take the plunge and order the EcoCloud Hybrid.

While there was certainly a level of anticipation and excitement, I couldn't help but harbor some concern as well. Would this mattress truly live up to my expectations? Would it provide the support and comfort I needed to wake up feeling refreshed and ready to take on the day? These were important questions, and I hoped that the answer would be a resounding "yes."

This decision came after a disappointing experience with a local store-purchased, expensive mattress. Despite promises of a return policy if the mattress didn't meet our needs, the bed began swaying on both sides within a short period of time, causing significant discomfort and back pain. Frustrated with the experience of filing an online issue and being told it wasn't worthy of a return, I vowed to never go through that again.

That's where Wink Beds comes in. Their online information and guarantees gave me confidence that they stand behind their product, and that I wouldn't be left in the lurch if I encountered any issues. That level of reassurance, paired with their customer service and reputation for quality, made me confident in my decision to purchase the EcoCloud Hybrid.

Overall, I am pleased with my decision so far. The EcoCloud Hybrid lives up to its promises of comfort and support, and I am relieved to not be dealing with the woes of a faulty mattress. Thank you, Wink Beds, for providing a quality product and standing behind it with your guarantees.

I recently ordered a Wink Bed and was pleasantly surprised at how quickly it arrived. I placed my order the week before Christmas and received my bed on Christmas Eve - talk about impressive service! After reading through the descriptions, I decided to go with the Luxury Firm option as someone with a bad back. So far, it has been a great choice and has provided me with all the comfort and support that I need.

Now, when it comes to handling and setting up the bed, it is important to note that it is quite heavy. That being said, it does drag around easily once it's out of the box and still wrapped up. It's also worth mentioning that there is a little white plastic cutter that comes with the bed - I didn't see it until after I had opened the wrapper, but it's important to look out for it. Wrestling the bed up onto my platform to remove the plastic was a bit of a task, but definitely worth it in the end.

It's also worth noting that the bed did have a bit of an odor when I first received it. I allowed it to air out for the afternoon and early evening before making the bed, and the smell had mostly dissipated by then. The first night sleeping on it, the smell didn't really bother me at all.

Additionally, the sleep bundle that comes with the bed is a bit cheesy, but hey - it's a nice added touch. Overall, I'm really satisfied with my purchase and would definitely recommend Wink Beds to others looking for a great night's sleep!

When it comes to mattresses, finding the perfect fit can be a daunting task. That's where Wink Beds comes in. I purchased this mattress in January 2021, and at first, the firmness under my hips was perfect. I followed the suggested rotation schedule, but after four or five months, I noticed a slight dip in the middle. As someone who weighs around 220 lbs and has a bad back, this change wasn't ideal.

However, I have to say that this mattress is great for stomach and back sleepers. It may be a little too firm for long stretches of side sleeping, but the support is unmatched for those who sleep on their stomachs or backs. And let's be honest, finding a mattress that is comfortable for both types of sleeping is a tough feat.

Upon further research, I found out that Wink Beds uses 1.8-density foam in the top comfort layer above the latex layer. While this is better quality foam than some other companies use, if they used a more durable high resilience foam with a density rating of 2.5 to 2.8 (even with the same firmness rating), the top comfort layer would last at least twice as long before compacting. My verdict? It would be well worth the extra cost.

Now for the good news. I recently put two 30" x 40" floor carpets under the middle of my mattress above the box spring, and this has restored the mattress to its original shape. I also installed a mattress pad to add some softness, which has allowed for more comfortable side sleeping without sacrificing the support that I need for my back and stomach.

In the end, Wink Beds is an excellent option for those who are looking for reliable support for their back and stomach. While there may be some issues with the top comfort layer compressing over time, there are easy fixes that can make this mattress last a lot longer. Overall, I'm happy with my purchase and would recommend it to others who prioritize firmness and support in their mattress-shopping journey.

I bought a larger bed frame and did extensive research to find a Cali King size mattress that was as comfortable as my previous set up. (A Serta firm coil mattress with a tempurpedic mattress topper). It was hard to find objective customer reviews online (I imagine Winkbeds only posts five star reviews on its own website). I chose a firm Winkbed mattress because of the great Wirecutter review.

Unfortunately the mattress took 15 days to arrive, and was so uncomfortable- like sleeping on concrete. It gave me severe shoulder pain, to the extent that I had to go to a chiropractor, physical therapist and MD multiple times. I didn't realize it was the mattress causing it until I slept on my old mattress in my guest room for a couple nights and the pain disappeared. The mattress was also so heavy that I could barely lift a corner to put sheets on the bed.

I requested a return. The rude customer service agent told me I had to wait 30 days to return it. I waited, it didn't improve, so I again requested a refund. The rep convinced me to pay $50 to upgrade to a luxury firm as a replacement, instead of getting a refund. I asked what would happen to the returned mattress since I'm concerned about environmental waste. The rep told me it would be donated. Two young kids came to pick it up a few days later, and dragged the mattress down the street. I asked what would happen to the mattress, and they said it would be destroyed, go to landfill, or maybe be cleaned and re-sold?.

Winkbeds sent me the wrong replacement! It seemed like the same mattress and the tag said "firm." I sent a pic to the rep and he said it must have been mislabeled, and to check the manufacturing tag. It turned out not only was it a firm, it was also a King size mattress. Not Cali King.

I had to go through the entire return process again. I purchased the mattress on Feb 14th, and didn't get this resolved until April 26th. My shoulder and back pain got so bad I couldn't pick up my baby girl. The worst part was that the customer service reps never apologized once or acknowledged their error.

I ended up getting a Serta firm and Tempurpedic topper in Cali King, and it's amazingly comfortable. Wish I'd done that in the first place.

I gotta say, I was pretty impressed with the exchange process at Wink Beds. Almost gave them a full five stars, but I had to take off three because of some sneaky "fine print" that they didn't tell me about upfront. It was a pretty big deal and it definitely affected my experience.

Basically, they have this 120 day trial period where you can exchange your mattress if you're not happy with it. Sounds pretty sweet, right? Well, turns out you have to wait 30 days before you can even start the trial period. That's not too bad, I guess, but it would have been nice to know that ahead of time.

But here's the real kicker: even if you do decide to exchange your mattress, you have to wait another 60 days before they'll come pick up the old one. So you're stuck with the original WinkBed for a total of 90 days before you can even get rid of it. That's a long time to have a mattress taking up space in your home.

I just wish they had been more upfront about all of this. It definitely would have affected my decision to buy from them if I had known. But overall, I'm still pretty happy with my WinkBed. It's comfortable and seems to be holding up well. Just be aware of the fine print if you're thinking about buying from them.

I gotta say, I've bought two Winkbeds now and I'm pretty happy with the bed itself. But let me tell you, the ordering website is a bit of a pain in the butt. First off, they're always advertising this "discount" of $300, but if it's always there, is it really a discount? And then they have this timer counting down to the end of the sale, but if the sale is always on, what's the point? It just feels like they're trying to trick you into thinking you're getting a better deal than you really are.

And then there's this ERF fee they tack on to your bill. I don't even know what that is, but I do know that the last time I ordered a mattress from them, they took it off my bill. So why are they charging me for it now? It just seems like they're nickel-and-diming you at every turn.

But like I said, the bed itself is pretty good. We liked it enough to order a second one. But here's the thing - when we ordered the second one, the website said we could get it as early as May 22. That's only six days from now! But the first time we ordered from them, it took 18 days to get the mattress. So which is it? Are they being misleading or what?

Overall, I think Winkbeds has a good product, but their selling methods could use some work. It just feels like they're trying to pull a fast one on you.

I gotta say, I've bought two Winkbeds now and while I really like the bed itself, I'm not too thrilled with the website where you order it. First off, what's up with that $300 "discount" that's always there? If it's always there, is it really a discount? And then there's the timer that's always counting down to the end of the sale (which, again, seems to always be going on). It's like, come on, just give me a straight price already!

Oh, and don't even get me started on that $9.08 ERF fee. I mean, I know it's not required, but they still put it on my bill anyway. The last time I ordered a mattress from them, they took it off, so why not this time? It just feels like they're trying to nickel and dime me.

But hey, at least the mattress itself is good. We just ordered a second one and the site says we'll get it as early as May 22nd, which is only six days from now. But the last time we ordered, it took 18 days to arrive. So, I don't know, maybe they're being a little misleading with their shipping estimates?

Overall, I think Winkbeds has a good product, but their selling methods could use some work. It just feels a little cheap and gimmicky, you know? But if you can get past that, the mattress itself is definitely worth it.

Hello all,

I recently purchased a Wink mattress from Wink Beds, and I must say I was really excited to try it out. Unfortunately, my experience thus far has been less than ideal. When the mattress arrived, it was shrink wrapped in plastic for shipping. While necessary, it seems that the corners were damaged during the shipping and handling process. All four corners are bulging out from the foam being angled out, making it difficult to sleep on the mattress.

Naturally, I reached out to Wink Beds via email to request a replacement mattress. However, thus far, their customer service team has been frustratingly unhelpful. Despite my repeated overtures, Wink Beds has refused to budge on the matter, leaving me feeling utterly mislead by their stated return policy. I'm afraid I have no other recourse than to continue my fight until I receive a satisfactory response from the company.

Perhaps the most concerning aspect of this entire ordeal is that when purchasing from Wink Beds, one is implicitly trusting them to prioritize quality and customer satisfaction. Unfortunately, it seems that the company is unwilling to honor their return policy, which is a serious disservice to their loyal customer base. As such, I would encourage anyone considering a purchase from Wink Beds to tread carefully and be aware of the potential issues related to shrink-wrapping the mattress for shipping. You may not be able to receive the level of customer service you would expect from a company that prides itself on its commitment to quality and comfort.

Overall, I am quite disappointed with the way this situation has played out. It's unfortunate to encounter such a roadblock as a consumer, and I only hope that Wink Beds will eventually address my concerns and provide me with a satisfactory resolution. If not, I will unfortunately have to steer clear of this company in the future, and I would not recommend them to others.

Thank you for reading, and I hope my experience can help inform your future purchase decisions.

Sincerely,

[Your Name]

My experience with Wink Beds, unfortunately, was not a good one. While researching beds, I stumbled upon their website, winkbeds.com, and was drawn in by their selection of high-quality mattresses. However, my excitement quickly turned into frustration when I tried to check out.

For some reason, the website automatically signed me in through a ShopPay API, which did not have accurate personal information. This resulted in incorrect information being loaded into the checkout form, making the process a complete nightmare. I tried to use Bread to check out instead, but because the incorrect phone number and name were applied through ShopPay, I couldn't complete the transaction.

What should have been a simple process of purchasing a bed turned into an hours-long ordeal. I was extremely disappointed with the entire experience and almost gave up, considering switching to my second choice bed - the Brooklyn Bedding Aurora Hybrid. The only reason I continued was that I had already spent hours researching Winkbeds and wanted to give them a chance.

Overall, my frustration with Wink Beds was enough to make me reconsider my purchase entirely. I may end up becoming a customer of Brooklyn Bedding or Saatva in the near future, as the prospect of going through such a frustrating experience again is not appealing.

I recently had the opportunity to try out Wink Beds, the online bed retailer that has been generating a lot of buzz in the industry. At first, I was excited to hear about their high-quality materials, affordable prices, and convenient delivery options, and I couldn't wait to place an order for my very own Wink bed.

I was pleased to discover that ordering a Wink bed was a simple and straightforward process. I had no trouble finding the perfect size and style for my needs, and I appreciated the various customization options that allowed me to personalize my new bed to fit my unique preferences and sleeping habits.

However, my experience with Wink Beds took a frustrating turn when it came to delivery. Despite confirming multiple times that my bed would be delivered on or after my move-in date, I received notifications that my packages would be arriving ahead of schedule. This unexpected change of plans threw a wrench into my move and caused an enormous amount of stress that lasted for hours as I tried to reroute and redirect the packages using FedEx and UPS.

Despite this setback, I truly believe that Wink Beds has a lot of potential to become a top player in the online bedding market. Their commitment to quality and affordability is evident in the construction and design of their beds, and their customer service team was always polite and professional when I called with questions or concerns.

Overall, I would recommend Wink Beds to anyone in the market for a high-quality, comfortable, and customizable new bed. Just be sure to double-check your delivery details before placing your order!

As a potential customer of Wink Beds, I was tremendously excited to order a brand new mattress from their online store at winkbeds.com. However, my excitement quickly turned into disappointment and confusion when I saw some unexpected charges on my receipt. Upon placing my order, I was presented with a sleep bundle option that added $299 to my order total. Given that I only wanted the mattress, I promptly removed this bundle from my purchase.

To my surprise though, I later noticed an additional $9 charge on my total for an "environmental responsibility fund". I had not been given any explanation nor had seen any option to opt out of this charge. This experience made me feel like I was being tricked into paying for things that I didn't need, and it left me feeling unsatisfied and skeptical of recommending Wink Beds to others.

Given that purchasing a mattress is a significant purchase that requires careful consideration, adding unexpected charges can be a major turnoff for customers. In hindsight, I wish that Wink Beds had been more transparent about these charges upfront so that I could make a more informed decision about my purchase. While I was still excited to receive my new mattress, the unexpected charges have definitely dampened my enthusiasm about the overall experience of ordering from this company.

Furthermore, as a responsible consumer, I do appreciate eco-friendly initiatives, but it would have been better if the company made it clearer that it was an optional charge. Being able to choose to contribute that amount or not to the fund might have left a more positive impression on me.

In my opinion, Wink Beds should consider revising its checkout process to make it more transparent and ensure that customers are aware of any additional charges that may be included in their purchase. This would not only protect the company's reputation, but it would also enhance customer trust and satisfaction. All in all, while I do believe that Wink Beds has quality products, I can't help but feel a bit disillusioned after my recent experience.

When it comes to shopping for the perfect mattress, consumers want to feel informed and confident in their purchase. Unfortunately, the Wink Beds website (winkbeds.com) may not give off that impression right away. Initially, the abundance of reviews and popups on this site's homepage can feel overwhelming and spammy. It's important to note, however, that these reviews are actually helpful in offering real-world insights into the quality of the products offered by Wink Beds. Still, the sheer volume of them might cause some users to feel inundated.

Additionally, navigating the website can be a bit difficult at first. While there are clearly labeled categories, it's not immediately clear how to look at each product individually. Upon closer inspection, it is possible to click on each mattress to read more about its features and specifications. But this initial lack of clarity could turn off some shoppers who want a more streamlined online shopping experience.

One particular popup on the Wink Beds website has received some criticism. This dialogue box asks if there's anything the site's customer service team can help with, which seems like a customer-friendly feature at first. However, some users reported that they were unable to close this box and found it to be distracting while trying to navigate the site.

Despite these initial hurdles, there are good reasons to consider the mattresses sold by Wink Beds. The emphasis on customizable firmness levels and responsive foam materials can help shoppers find a product that suits their specific needs. Additionally, many reviews praise the quality of the mattresses when it comes to both comfort and durability. So while the website may not be perfect, it's worth exploring to find a mattress that could improve your sleep experience.

I recently purchased a bed from Wink Beds and while the quality of the product is great, I have a few issues with the delivery process. First and foremost, I was disappointed that the company did not offer white glove delivery options. As someone with an elderly mother who can't lift anything, and a sister who isn't exactly a weight lifter either, it was a challenge for us to figure out how to get the bed into the house. Given the high price of the bed, I would have happily paid extra for the convenience of having it set up for us.

My frustration was compounded by the excuse given for not offering white glove service - COVID. While I understand the need to take precautions to prevent the spread of the virus, it feels like many companies are using it as an excuse to cut corners and reduce service levels. I don't buy the argument that COVID prevents Wink Beds from offering white glove delivery when there are plenty of other companies in the medical community, government contractors, and food industry that have never stopped working.

All that being said, I would still recommend Wink Beds for the quality of their products. The bed itself is extremely comfortable and well-constructed. But if you're someone who needs assistance with delivery, be prepared to make other arrangements.

As a customer of Wink Beds, I must say that my experience has not been the smoothest. The delivery of both the mattress and the foundation has been a source of trouble for me. Initially, I encountered some problems with UPS, resulting in a delayed delivery of the mattress. While I was able to finally receive the mattress, my troubles were not yet over as I am still waiting on the foundation.

In my quest to track down the foundation, I had to reach out to FedEx directly as my attempts to communicate with Wink Beds were unsuccessful. To my disappointment, I was informed by a FedEx representative that the foundation had been damaged. This left me puzzled and frustrated as I struggled to establish contact with Wink Beds staff. I took matters into my own hands and sent an email to one of the employee, Robert, but to date, I have not received any response.

For me as a customer, I believe that Wink Beds should have done better in terms of service delivery. It is quite frustrating to go through such hurdles just to receive my order. As a company, I would expect that they would take it upon themselves to track down the status of any delivery issues so that customers do not have to go through additional stress.

Overall, I sincerely hope that Wink Beds can improve their service delivery as it is paramount for customer satisfaction. As a customer, I would want to feel like my needs are being addressed efficiently, and my experience with Wink Beds has fallen short of my expectations.

When I stumbled upon Wink Beds, my initial impression was a mix of curiosity and skepticism. The brand claims to offer the ultimate sleeping experience, with superior comfort and endless customization options. But, with so many online mattress sellers vying for attention, how does one discern the real from the gimmick?

My interest in Wink Beds was piqued, and I decided to browse their website to learn more about what sets them apart from the rest. However, I was quickly put off by the obtrusive countdown timer that seemed to be ticking away as I deliberated over my purchase decision. It felt like a childish tactic aimed at creating a false sense of urgency to push buyers into making hasty decisions. I couldn't help but feel that this was a disservice to potential customers who need time to research and explore their options before committing to a big-ticket purchase.

While I understand that many businesses utilize such a tactic to increase conversions and reduce abandonment rates, I was disappointed that Wink Beds had resorted to something so sophomoric in their marketing strategy. The fact that this seemed to be at odds with their overall branding, which portrays them as a company that prides itself on transparency and customer-centricity, only added to my confusion and doubt.

Despite my initial reservations, however, I eventually decided to give Wink Beds a chance. I was won over by the rave reviews from satisfied customers who lauded the brand's commitment to quality materials, exceptional comfort, and personalized support. I was also impressed by the impressive range of customization options that allowed me to tailor my purchase to my specific preferences.

As I waited for my Wink Bed to arrive, I couldn't help but reflect on the experience of browsing their website. While the countdown timer left a sour taste in my mouth, I was pleased to discover that the brand truly did live up to its hype. My bed is comfortable, well-made, and provides me with the rejuvenating sleep I desperately needed. It's evident that Wink Beds takes the time and care to source the finest materials and craft their products with meticulous attention to detail.

While the countdown timer may have been a misstep in an otherwise commendable marketing strategy, I would not hesitate to recommend Wink Beds to anyone looking for a high-quality mattress that's designed to deliver an unparalleled sleeping experience.

As someone who has been eagerly awaiting the arrival of their Wink Bed, I must say that I am incredibly frustrated with the extended delay in my order. It has now been almost 3 weeks since I placed my order, and I have just received notice that it won't arrive for another 8 days - a total of almost a month from when I originally made my purchase.

To say that I am disappointed and upset by this experience would be an understatement. I was promised that my order would arrive within 2 weeks, and yet here I am, waiting even longer to receive what I paid for. As someone who has been experiencing excruciating pain and difficulty sleeping, I was really counting on this mattress to provide some much-needed relief.

It's frustrating to feel like my trust has been misplaced, especially when it comes to something as important as my sleep and overall health. I understand that there may be unforeseen delays or issues that arise during the shipping process, but it's frustrating to receive conflicting information about when I can expect to receive my order.

I hope that in the future, Wink Beds can do better in terms of honoring their promises to customers and providing more transparency when there are unexpected delays. While I'm still hopeful that I will ultimately be satisfied with my new mattress, the delay in receiving it has certainly left a bad taste in my mouth.

As someone who has tried numerous mattresses in their lifetime, I was excited to give the Winkbed EcoCloud Hybrid a try, as its claim to be a cooling mattress really caught my attention. However, after sleeping on it for a few nights, I have to say that I was thoroughly disappointed. Instead of keeping me cool throughout the night, I found that it actually radiated heat back at me, causing me to wake up multiple times throughout the night feeling hot and uncomfortable.

In terms of comfort, I did not find it to be an improvement over my old Simmons mattress. In fact, I found myself missing the familiar feel of my old mattress, which had been a tried and true source of comfort for me for years. Despite the claims of its cooling properties, I did not find that it improved my overall sleep quality in any way.

That being said, the Winkbed EcoCloud Hybrid does have a few redeeming qualities. For one, it's made of natural materials that don't give off any unpleasant odors, which can be a major plus for those who are sensitive to chemical smells. Additionally, it is well-constructed and appears to be quite durable, so I have no doubt that it will hold up well over time.

Overall, however, I have to say that my experience with the Winkbed EcoCloud Hybrid was not a positive one. While I can appreciate the effort that went into creating a mattress that uses natural materials and has a cooling effect, I did not find that it lived up to its promises in practice. For anyone considering purchasing this mattress, I would strongly recommend looking elsewhere for a more comfortable, cooling sleep solution.

When it comes to selecting a new mattress, finding the perfect one can be a real challenge. With so many options on the market, it can be overwhelming trying to figure out which one will offer you the best comfort and support for a good night's sleep. One company that has been making waves in the mattress industry is Wink Beds, and I recently decided to give one of their mattresses a try.

However, I have to say I was left feeling disappointed and frustrated with their policy on mattress returns and exchanges. It wasn't made clear to me when I purchased the mattress that I would need to sleep on it for a certain period of time before being eligible for a refund or exchange. I felt like I had been misinformed, leaving me stuck with a mattress that was causing me restless and uncomfortable nights.

After several weeks of tossing and turning with little sign of improvement, I decided to seek an exchange for a softer mattress. To my dismay, I was told I needed to wait until the waiting period was up before requesting any changes, and then was hit with a $49 fee for replacing the mattress- a surprising addition given the company's claim of having a "risk-free trial" period.

As someone who values honesty and transparency, I was left feeling betrayed and frustrated by this experience. Although Wink Beds claims to offer a quality product, their policies and procedures for dealing with disgruntled customers- or potential customers- leave much to be desired.

In the end, I was left with little choice but to stick it out with the mattress I had, and though it did eventually become more comfortable, I don't feel confident in recommending Wink Beds to others. If you're considering purchasing one of their mattresses, be sure to read the fine print and know exactly what you're getting into before making a commitment.

My experience with Wink Beds has been a bit of a mixed bag. While I appreciate the range of options available on their website and ultimately found the bed I was looking for quite easily, there were a few aspects of my purchase that left something to be desired.

Firstly, I was surprised to find that I had been charged for an environmental fund without any option to opt out or learn more about what it was actually for. This left a bit of a sour taste in my mouth as I like to be informed about where my money is going.

When it came to the delivery of the bed, things were a bit more frustrating. While it did arrive quickly, the box it came in was in pretty rough shape and had been opened at some point in transit. As a result, the opening tool that was included with the bed fell out onto my porch without my knowledge, which was a bit of a nuisance to discover later on.

Despite these issues, I will say that the overall quality of the bed itself seems to be quite high, and I have found it to be comfortable and supportive for the most part. However, I was disappointed to discover that finding sheets to fit the bed was not as easy as I had hoped - while I'm fairly certain they do sell them, I had trouble locating them on the website.

All in all, I would say that my experience with Wink Beds has been a bit of a mixed bag. While I'm happy with the bed itself, there were a few bumps in the road along the way that kept it from being a truly seamless shopping experience.