Morris Furniture
Reviews and Complaints

We purchased a sectional from Morris in the beginning of July. The salesperson was fine and she advised it would be about 5 weeks. We made the purchase and set up the delivery date for when I was on vacation. The day came and the two delivery guys dropped part of the sectional and drug it across the ground. Then almost broke the storm door. They got the first part of the sectional in. Now is when it gets interesting. These [censored]s bring in the second part of the sectional, only its not the right section. One of the delivery men make a call and put it on speaker phone. He advised someone in the warehouse that they had the wrong piece of the sectional. The genius and customer service guru in the warehouse said, " I know, we figured it out after you left, but we have to get this warehouse situated. They advised they would be bringing the other piece of the sectional back. We waited for a phone call the rest of the day and into the afternoon the next day. Not one ------- --------called. I had to drive up there and talk to someone who had the personality of a worm. She advised she would call later when they could deliver the right piece. She calls back a couple hours later and said we can deliver it next week. I could not believe they would not try to rectify the situation immediately. We set it up for a week later and I told her several times I would no longer be on vacation and it would have to be delivered after 3 p.m. Of course they come at 1:30 and call my wife, who gets upset and then they hang up on her. Long story short I had to take another vacation day and finally got almost a week and a half from the original date. The manager had the gall to say this incident was my fault. What a sad individual. I WILL NEVER BUY ANYTHING FROM MORRIS AGAIN!

Customer service is the worse I have experienced from any company in which I have spent thousands of dollars. The wrong size bed was delivered to my home and I emailed the sales associate and called the store and no one responded. I waited 4 months for the wrong bed to be delivered...the sales associate ordered the wrong size. I had to go to the store to rectify the matter. Everytime I have an issue, I have to make a trip to the store, because they are non-responsive. The store manager, Joseph T, assisted us and gave us an invoice for the king bed, which is set to arrive early May. He stated that he had to work out some things that day (3/31). He provided us his business card and there would be a follow-up. Well, I attempted calling the number on the business card and it is a Florence KY number to Morris...not to reach him directly. Five days later I go back up to Morris, because we need the queen size bed removed from the middle of the floor. Although he was gone for the day, Mr. H, a sales manager assisted and provided his cell number. Surprisingly, I get an email from the original sales associate on 4/7 stating their holding items we shopped...a reservation has been created and if we have any questions or ready to buy, they're here for us and to contact them at a particular number. I called that number and the same thing...recording only. What is this about? I purchased a warranty for a sectional I purchased. If there is a problem in the future, I'm concerned they'll be out of business. After this, I WILL NEVER PURCHASE FROM THEM AGAIN...BUYERS BEWARE!

One more thing...managers state that they don't have enough people to answer the phones..Hire someone. If management can't do better, then they need new management. I hate to see anyone lose their job, but you need to provide honest and quality service where people spend their money.

Bought a 3-piece sectional + ottoman from Morris/Ashley Homestore on 3/7 and I was told it was in stock so it could be delivered in less than a week. I bought the couch with 6-month promotional financing. Delivery day comes (3/13) and four pieces are delivered, wrapped up. I open the wrappings to check for tears/damage and find that the LAF sofa was missing and in its place was a completely mismatching couch. Delivery people submitted the error to corporate and took mismatched couch back. I called corporate to discuss next steps and they said that the LAF was not in stock and wouldn't be until 4/11. Woman I spoke with also mentioned that she had added white glove delivery for the LAF for no extra charge. Then on 4/5, I received a voicemail from them saying that the in-stock date was pushed back until 5/20. I called them and was told there was nothing they could do until it was in stock, but they transferred me to the store from which I had purchased the couch originally. After talking to the original salesperson, he found me an LAF that could be delivered by 4/10. However, when I mentioned the white glove delivery, he did not see it on my file and had to add it himself. I was told I had to wait until after the delivery was complete to discuss compensation for the inconvenience of the whole situation. So I called corporate after delivery on 4/10 to discuss compensation options and they offered me a $100 gift card or $75 cash credit to my account. Since I was missing the LAF for an entire month, I wanted $104 to compensate me for the payment I had already made toward something I did not yet own, but I was willing to take the $100 as a credit toward my account, but not as a gift card. Corporate refused and I was told there were no supervisors who would speak to me until 4/12, at which point the offer would be off the table and I would potentially have to settle for 10%, which is only $62.40.

On 12/26 We walked into the Springdale location in Ohio. We bought a Queen bed, and the sale associate told us we would have it delivered on 12/29. We told Christopher (the sales person) that we didn't want to buy the bed unless we could have it delivered soon. Because of COVID all the other places we went to told us it would be at least 2-3 months. he ASSURED us that it would be delivered on 12/29- so we gave them our money and our business. a few days go by and we get a call. The footboard is damaged they won't be able to get another one until end of January. End of January comes and still haven't heard from them. They tell us the footboard was damaged so they couldn't get it to us at the end of January. Same story they gave us the last time. Then the said it will be delivered on February 3rd. I don't even remember what their reason was this time.. but they had to cancel our delivery. We had to call the customer service line and get it changed to Tuesday Feb 9th. A snow storm came- so we understood why they had to cancel. We called and had the delivery set for the 12th. They gave us a window time of 3pm-7pm. We cancelled our plans, and we waited... and waited... At 8:16pm we got a call. The truck broke down- We asked that they deliver it first thing the next morning. They couldn't do that since Saturday was already booked. They couldn't even reschedule our delivery. I had to call back in and get it rescheduled. We got the delivery changed to 2/23 from 11-3... it was delivered at 4:05... WITHOUT ANY HARDWARE! I called the store where we got the bed and spoke the sale person who sold us the bed. he said he couldn't get the hardware until Thursday and that i had to come to the store and get it. HE WAS THE RUDEST PERSON I HAVE EVER SPOKEN TO IN MY LIFE. Tomorrow i will be going to the store... Tomorrow I will let all the other soon to be customers to run. I WILL NEVER GIVE THIS COMPANY MY BUSINESS EVER AGAIN.

Do not shop at this Morris Furniture-Tri County.11765 Commons Dr, Springdale, OH 45246. Absolute liars and thieves. Christopher P was my salesman. I purchased a Queen Size mattress and base from this horrible place. On the day of deliver, 04/22/2022 I received a phone call from Chris to tell me that my base was given to another customer but he would send me the correct base. The delivery men showed at my home with the wrong base but the right mattress. I had to reschedule another delivery date to receive my base. On 4/28/2022, The 2 delivery guys said that it was already put together, why I have no idea. Did this come from someone else home? Only to be told we can't get this up your stairway. So I still don't have a base. I left my home extremely mad. Why? I had to take off work for this and I still don't have an bed. Chris is sitting at the desk. yes I'm angry. I have been without a bed for days now. He returned my money for the base which was nothing considering I spent over $3000.00 in this store. Chris says to my "FACE" he will pick up the mattress. I'm thinking I don't bed. I say no but I changed my mine and after to speaking to my better half, these people are not honest. I called Chris on 4/28/2022 @1:21pm to be exact and told him "NO" I don't want this mattress please pick it up. Chris "AGREEDTO HAVE THIS MATTRESS PICK UP ON 5/14/2022. Only to find out on 5/9/2022, that he lied and voided the Agreement. I called to check on the pick up, the order was removed from their system. Now keep in mind Chris told me TWICE that the mattress could be returned. The morning of 5/09/2022 I called to confirm. These thieves will not pick up this mattress nor return my money. To be told all mattress sales are final. I have not use this this mattress. I offered to take it to them. Spoke to several customer services people and manager who will not HONOR that Chris said I could return this item. I want this mattress out of my home and my money returned that's all.

We were getting furniture delivered to our house by Morris furniture that we ordered through Ashley. My husband took off work to be there with me for the furniture delivery. After getting a text saying our furniture was arriving soon from Morris furniture (Ashley's sister company), we went outside and talked to the delivery guys. They lied to us and said they didn't have our furniture (we're thinking because they didn't want to take our bedroom set up to the third floor of our 3 story townhome). When we got an update saying that they couldn't deliver the furniture because "we weren't home" I immediately got on the phone with Morris furniture. After being on hold for over 3 hours the woman I talked to asked us to describe who we talked to and confirmed that those were the drivers. Instead of apologizing and making them come back with our furniture and give us some kind of discount they said there was nothing they could do and we would have to wait till the end of the week to receive our furniture.When our new delivery date arrived.. THEY BROUGHT THE WRONG FURNITURE. And again no one took responsibility. There was very little customer service and both companies were blaming each other. They said they'd waive the delivery fee which didn't come anywhere CLOSE to reimbursing us for all of our time wasted and my husband taking off two days of work now. We emailed back and forth several times between both companies after them scheduling us for the END OF NOVEMBER. Finally a rep from Morris said she would be giving us a gift card and get our stuff to us by the end of September. However when the right furniture finally came, the drawer was broken and there was a quarter sized black stain on the edge of our footboard. And still no gift card. I have reached out multiple times to the woman who told me she would be getting me the gift card and haven't heard back from her in over a week! Do yourself a HUGE favor and get furniture ANYWHERE else but these two companies.

If I could leave 0 stars, I would. We ordered our custom sectional back in May . We were told it would take up to 2 months to receive the couch. 2 months goes by & we were told there was a delay due to COVID which is understandable. We were told as a courtesy, we could have white glove delivery. The day comes that our couch gets delivered and the guys said there was nothing on our account about white glove so my boyfriend put the sectional together when he got home. Upon doing this, we noticed our sectional was 2 different colors. We called Morris the next day and went back and forth so we went into the Florence KY store where we originally ordered. One of the managers had the audacity to ask us if the color still looked different when sitting on the couch. DOES IT MATTER? When you stand looking at it, you can clearly tell it's 2 different shades of grey. They eventually got a new piece sent out for us which we have yet to received almost 6 months later. When fixing the cushions one day, we noticed the fabric on the back on the couch was not long enough to cover the inside of the couch so basically we could see the internal parts of the couch. We called Morris AGAIN and they advised the manufacturers hadn't made the piece long enough so they would need to send someone out to look at it and then come out again to fix it. We've also not even had the couch a year and the fabric is wearing off of some of the cushions. Its me & my boyfriend who live here so no reason the fabric should be wearing off after less than a year. The man came to fix the back of the couch today and low & behold we hadn't even been sent the materials AND the new cushion cover they sent (for where the fabric was wearing off) WAS FOR THE WRONG CUSHION. We received a slip for the chase lounge which is wrong! At this point, we are VERY fed up with the service from Morris. We're told something different every week and for a $3,000 couch, I'd expect WAY better service than what we have received.

Firstly, I'm not sure how this company has an A rating with a 1 out of 5 star rating. Seriously!?! This place is very disappointing and we will not spend another $ at this store. The saleswoman, during the initial purchase, was unable to figure out how to apply the promotional financing plan we wanted to have applied to our purchase and after getting the manager (Louis?) to help work out the details, she tried insisting on applying the plan she was able to initially figure out. On the day the items were delivered, one of the pieces was damaged, which was understandably replaced. We had purchased a warranty plan on all of the items. After less than a year, the stitching on one of the couch back pillows began to come undone. I sent an email (because no one answered the phone number provided), on 6/23, to the protection plan claim department in which no response was provided. On 7/15, I called the protection plan number. I was on hold for 45 minutes. During which I the automated response told me that I had a "50 minute" hold time. This would eventually adjust down, but after 30 minutes the estimated hold time increased. By 40 minutes on hold, the automated response told me my "estimated hold time was 85 minutes". Shortly after it no longer provided an estimated hold time. At that point I hung up and called the Morse Rd store where we'd made the purchase. I spoke to the manager Louis, probably the same person, and explained what had transpired up to this point in attempting to get my furniture repaired. He said he would contact the protection plan group and they would reach out to me to complete the process. I received an email from customer care inquiring about my issue that day. On 7/22 I replied, including a picture of the issue. I never received a reply. On 8/16 I sent a follow up email. I still haven't received a response as of 8/25. This is ridiculous! What did we pay the extra $ for the warranty for if no one is there to provide assistance? If this is not resolved soon, I will be taking legal action.

I purchased a floor model loveseat from your closing Dayton location. Before purchasing I asked several times if you delivered to Springfield. Your response was that Springfield deliveries run on Wednesdays ( we purchased on a Friday). Our address was printed correctly on our copy of the sales transaction and confirmed correct during the sales associate entering our information. They told us an email would be sent confirming the order shipping. Last night we saw the email and assumed all was as discussed during the transaction. They stated our delivery window was 7:30-11:30 am this current Friday. Around 10:35 we received an email that they could not find our address. We responded and stated that I (the purchaser) was at work and unable to talk but that my partner could speak to you and give direction. No one called her. She then emailed the customer service agent, Kayla White, to give directions and her number for a second time with no response. She sat on hold for almost an hour before she could speak to anyone. Then when she finally reaches them, they state that our address was for Dayton and they couldn't find it. The solution they offered was to deliver it the next available day, the following Thursday-Saturday. Why would the address be listed as Dayton and be on a truck making Springfield deliveries not make them double check the info given to them/generated by them at DC? Why were we given poor response time to an issue they could've fully prevented? Why are we forced to take off work for a second day due to their clerical mistake and poor problem resolution skills? I asked if we would be compensated and nothing was sent beyond a confirmation for our redeliver. The email was not clarified to be an address confirmation nor did Ms. White even respond with an ETA when I asked in the first response well before 11:30am? At this point, we're so frustrated that we would cancel our order if the sale wasn't final. I would not recommend this business to anyone unless you enjoy being left in the dark about your order or love scheduling your life deliveries that are so poorly managed the DC dispatch can't even track them.

Buy at your own risk. If you do, have very low expectations for a timely and undamaged delivery. Also, expect to be lied to repeatedly by customer service throughout the entire process. We are going on 3 months and our furniture worth ~$10K still hasn't been delivered in full or in tact. So far have returned 2 dressers, 1 bed. We have 1 missing mirror. I have a storage bed currently unassembled (though delivery and assembly was paid) taking up my entire upstairs hallway because two sets of delivery men (on two separate days) "forgot" the hardware to put it together. They have been amazingly incompetent from start to finish. I wish I would have walked out of the store when the salesperson took well over an hour just to input the order into the computer. I have zero confidence, I will ever get the furniture I paid for or get a refund. I would never set foot in this store again and I would suggest you find somewhere else to shop. Edit: Had to return the storage bed because 5 sets (no exaggeration) of delivery/assembly teams could not assemble it due to flat out refusal, missing hardware 3x, missing rails. You cannot make up this level of incompetence. We have still not been issued a refund for this although promised on the phone that it was issued. We have zero information on the two damaged dressers that we returned. Zero information on the completely missing mirror. Rude customer service says "well I guess I will have to order you a new one." Morris ensures that they will "call you back." We have never received a call from them in this whole process. Not one call in the 4 months of this process. Edit: We did receive the refund for the storage bed after multiple phone calls. I have since ordered a different storage bed from a different company. It was delivered undamaged the 1st try within a week of ordering. The mirror is still MIA completely with no delivery estimate. A delivery team just came with two "new" dressers, both were damaged (cracks in the wood) and had to be returned for the 2nd time. We are over 4 months out now. Edit: The Mirror is still MIA. The dressers were delivered damaged again today. Even more damage on these "new" pieces. It is obvious based on the damage that they are just delivering the same two dressers over and over with new damage each time. Hopefully we can just get a refund. I am doubtful on that so I plan to take an $8000 bath on this furniture.

I have never dealt with a more horrible company in my life, just trying to order the things that I wanted almost gave me a nervous breakdown. And I'm not kidding. Once I ordered the items through a nice woman on November 28th my estimated arrival date was mid December and everything was in stock. "IN STOCK" WHICH IS A KEY WORD RIGHT OBVIOUSLY NOT. I ordered the items which is a bed, 2 end tables, a sofa table, a queen size mattress and a mattress topper which isn't even on the order I don't know where it went to and they accepted my money no problem. So I only got one email saying that a package was in and it was just the two side rails of the bed which isn't going to do me any good so I said I would leave them there of course until the other items came in, and that's the last I've ever heard from Ashley HomeStore I've tried calling numerous times you cannot get through no one ever answers the stores or the customer service numbers, I'm just baffled how a business can deal with not communicating with their customers, well now I finally got through and the girl said most of the items won't be in till mid to the end of July 2022 I said "WHAT" man am I mad... I spent most of the holidays, my husband and I, getting the walls painted ect. to get the room done for my new furniture due mid to late December, when I figured most of the stuff should have been in by then. Now you're saying the end of JULY... SERIOUSLY... you're going to tie up all my money for another 6 months and I get no furniture, I'm 69 years old, have breast cancer and not in the best of health and am on Social security so this purchase was a big one for me, I was hoping if I had a happy place my life would be a little better but thanks to your company I have experienced more anxiety than anyone needs to experience from trying to buy some new furniture. I asked the girl for the email for Morris furniture and she can't give out their email "what is this ? secret service furniture? it's furniture my God what is wrong with this company. Again I'm going to say I've never in my life dealt with a more unprofessional ridiculous company ever. I guess I'm going to have to cancel my complete order which breaks my heart because I spent months picking out the bed and tables sofa table mattress making sure they were all "IN STOCK" and got them at a good price actually all that I could afford. I just am so disappointed in this company! When you do happen to get through on the phone all the employees can ever say is "I'm so sorry, I completely understand.." LOL I guess it took a lot of training to try to appease upset customers. So anyway hopefully Morris will see this and find out where MY furniture is and get it to me ASAP or I can tell everyone I know on Facebook and all the people I don't know what a horrific experience this has been and to NEVER EVER purchase anything from Ashley home furniture or Morris home furniture because you may never get it! Thanks for listening and I hope that someone in your company knows how to run a company and can find my furniture and get it to me ASAP, BTW I WON'T BE HOLDING MY BREATH!

Morris/Ashley Furniture is the worst company with whom I have ever purchased merchandise. In July , I purchased a sofa and an occasional chair to match. The estimated shipping time was mid-September (chair) and late September (sofa). I tracked my purchase on-line. I discovered that the sofa was in but the chair was not. I called to schedule delivery but I was put on hold for so long (twice) and I was unable to do so. I received an email dated 11/10 indicating that delivery of the sofa only would occur the next day, 11/11, between 9:30 AM and 12:30 PM. I was not called to schedule this delivery and I was put on hold when I called Customer Care for over an hour. I told the representative that I should have been called - and where was the chair? The chair, promised in mid-September, would not be in until 01/2022. The sofa was delivered - it was brought into my living room and left on the floor in the package - covered in cardboard and plastic. I asked the deliveryman to set it up, and he said, "You didn't ask for that kind of delivery" and walked out of the door. I am 72, a widow, and obviously I did NOT request this kind of delivery. I paid $99.99 delivery and the sofa was to be unpacked, set up and returned if it did not fit the space - the saleswoman was specific about the terms of delivery. I tried calling - no answer - I called the store - no answer - so I went to the store this morning, 11/13, and told them that I have a sofa parked in my condo's living room and I want it either set up NOW OR RETURNED NOW. I was told that the next pickup date was to be 12/2. This was NOT acceptable so the manager called an executive at the corporate office for assistance. "Rusty" told me that Ashely could NOT resolve this issue so I told Rusty to cancel the chair and I demanded a full refund when they picked up the sofa - and indicated that it had better be tomorrow, Saturday, 11/14, even if Ashley had to hire a mover to come and get it. I have a path from my kitchen to the patio doors - all of my furniture has been moved to the other side of a small living room. Tonight I received a voice mail on my phone at around 5:00 PM telling me that I could either accept the sofa and someone would come out and set it up on Tuesday, 11/16, or someone would pick it up Wednesday, 11/17. I WORK BOTH OF THOSE DAYS. I left a voice mail telling Rusty that the sofa had better be picked up and my account refunded on Wednesday between 9:30-10:30 AM since I would NOT be home after that time. Now I am stuck with a sofa, upside down, in my living room (a safety hazzard) and I cannot use the room. I am way beyond furious. Recommendation: DO NOT EVER BUY FROM THS COMPANY. Ashley uses a 3rd party delivery company - and that entity could care less about customer satisfaction. Morrison/Ashley does not give a damn about their customers either. I have hassled with this problem for two full days, I have made 2 trips to the store - one trip in the morning before I went to work and one trip after I left work. The problem started at the store level and only my anger forced the store manager to call the corporate office. I spoke with "Rusty" on speaker phone but nothing was resolved. Since that sofa will NOT be picked up tomorrow, I am going to write all sorts of reviews and tell as many people as possible about this incident. This was the first and last time that I will EVER put one foot in an Ashley Furniture store. I predict that Ashley will go the way of HHGregg and Sun TV - out of Ohio. This company does not deserve one star -- I had to check it to leave a review.

I concur with all previous one-star reviews. If I could rate less, I would. Like others, we placed an order with Ashley in February and the delivery was set for April 20. That got pushed to May 1, then May 4. I went into the store on April 26th and spoke to the manager (because hold times are more than an hour for customer care and the local store doesn't answer) to have the delivery moved up. After I left, they called and said May 2nd which then got moved to May 3rd, delivery was set 2-4pm. At 3pm, we received a voicemail that the driver was sick and to call to reschedule to May 7th. I went back into the store and spoke to the manager. The store director/district manager came in and she assured me we would get this fixed. They sent me home and said they were making calls to get the delivery for that night (May 3rd). They called with a delivery time that evening of 5-8pm. Two, third party, guys showed up around 7pm, dumped all the pieces, struggled with the couch in the front door, collected a check from US for $250 (Ashley promised reimbursement to us) and left. We moved the pieces around and saw the ottoman was dented and the back of the couch had been damaged. I immediately called the store (May 3rd), finally got a rep who said that the furniture was fine when it left the warehouse and that the third party signed the liability waiver. She promised she would escalate this to her supervisor. I asked to be connected to the local manager who said he would work it out not to worry, that we would get our reimbursement and I asked if we could get a replacement. He said he needed to talk to his manager for guidance but they would "make it right and not to worry." He said he would call by noon on May 4th. He did not. Right after that call, we called the manager at the third party to let him know about the damage that had just occurred. He called us on May 5th and said he talked with Ashley and he would get our couch on May 6th to take it back over and they would get us a new couch delivered. We were never able to confirm with him because no one from Ashley would call/text us back. On May 5th, I texted the manager following up. On May 6th, I received a text, "My manager said they contact u" to which I said they didn't. No further reach out. Following this, there were several absurd, not helpful, texts on May 7th. They ended up telling us to wait it out on the ottoman for about a month to see if the dent would self-correct and that they would arrange a replacement couch for May 25th. May 14th - a package shows up on my front door, not a replacement couch - the couch fabric! We and the rep apologized and passed the buck for the 100th time saying that they had communicated, to us, that it would be a repair and that she was calling to schedule a tech to come out to our house. Not true. This was 3 months of excuses and the WORST customer service experience. Eventually, we were told they would exchange the couch and there was a delivery set for May 25th, I called customer care and the rep moved my delivery up to May 18th. We finally saw the $250 reimbursement on our bill. Fast forward to today, 10/8, and why I am posting - the frame of our couch is breaking after having it one year and four months. I called to see what our options were - the 5-year protection plan does NOT cover the frame. I was told that had I called just under the 1-year mark, they would send repair but I was out of that period. I went round and round with the rep about how ridiculous it is that I am just 4 months past, the couch is broken and they won't stand behind their product when I have a couch in my front room that is more than 20 years old! I asked for a manager, she said they would not be able to call me back for 72 hours and they would tell me the same that she told me. I insisted. She put me on hold several times, finally coming back and saying she would have a third party repair come out and waive the fee. I confirmed with her that they would bring supplies to fit what I am telling her is wrong so they don't have to come back (that, of course, would be out of our pocket). She assured me they would bring supplies and she notated my file. She said they would call to make arrangements within 72 hours. That time has passed and we have heard from NO ONE. Meanwhile, our couch is broken. Total phone time 1 hour, 43 minutes.

I ordered a sofa from Morris at Home back in May and I was told that it'd be at least until the middle of July until it arrived in stock and would be available for delivery, and I ended up having it delivered today (08/25).    I wasn't thrilled with that part but understood when I bought it that I was likely not going to be getting it on the estimated date, due to covid and all of the resulting supply chain disruptions.    I ordered the sofa delivered to my apartment because I live on my own and don't have anyone here who could help me pick it up and haul it up the steps to the second story (where the bulk of my apartment is).    Morris let me select the day for the delivery but not the time, which they just told me via email a few days before - "it will arrive between 10:30 am and 1:30 pm".    I know from working at other, similar furniture outlets in the past that many of them do let you select at least a ballpark time of day (morning, afternoon, or evening) as well as the date, so I thought that was frankly kind of dumb that they don't offer the same functionality.    I happen to work from home most of the time, but what if I didn't?    What about people who have to work long shifts and can't get away from work easily, or who don't have family or roommates at home to handle the delivery?    The deliverymen had trouble getting it through the door and just barely squeezed the box through, and one of them was even stuck behind the box briefly and the door wouldn't close.    They refused to take it out of the box and they actually just wanted to leave it wedged in my doorway with my entry door hanging open, but I asked them to at least take it out onto the stoop in front of my apartment, so I could shut the door.    I should have just asked them right then to haul it back to the warehouse once they were having trouble getting it inside in its box, but that didn't occur to me in the moment - I just wanted to make it work somehow.    One of the guys said I should just "get a buddy and haul it up", which...I mean, what's he there for then?    He said they normally just leave furniture on people's stoops, but if that's the case and if I'd had at least a couple buddies available to help, I could have rented a small Uhaul van for much less money than the normal delivery fee and picked it up myself.    The lady who sold me the sofa gave me a promotional deal when she sold it to me, so that I actually didn't pay anything for the delivery, which is good, because they basically just took it down from the truck, tried for a few minutes, got frustrated, and then said so-long.    The delivery fee is normally sizable, on the order of $200, if I remember correctly.    I spent the afternoon trying to figure out what to do, and I really didn't know whom I could call that would be able to help me; I was thinking I might just end up having to give it away to whomever would take it and just write this episode off as a very expensive lesson to me.    I called the store and eventually got through: they said it was my fault because I'd agreed to take care of it myself and that I'd given my fingerprint as an assent, which...the fingerprint part isn't true, and I only said okay to the deliverymen leaving because they wouldn't help any further anyway.    I didn't see any point in arguing with them and I didn't think it would do any good.    Morris said they wouldn't be able to pick the sofa up for a return to the warehouse until September at the earliest, which is absurd, and that if I brought it there myself they might allow me to select a replacement.    I fortunately found a coworker who was willing to help later this afternoon, and with her and her family's help I wrangled the sofa up the stairs and got it all set up, so my story ends reasonably well.    I did discover after it was all set up that it was a dark gray and not brown shot through with gray like I'd thought it would be, and I really don't know why the salesperson rang me up for gray when we talked about me wanting brown (they offer it in gray and brown), but at this point I don't even care and I'm just glad to have the sofa in my apartment in good condition and set up.    With this experience overall, I definitely wouldn't recommend buying from them.    Some of this was my fault for not being more assertive, but I shouldn't really have to be.    They should take care of things so that you answer the door and let the delivery people in, have the space prepared for them, and it's all done and over with in half an hour and everyone can move on with their day, instead of me spending most of the workday trying to figure out what the hell I'm going to do and having to problem-solve my own way out of it.    I realize this is just a job for likely everyone I interacted with and they're just trying to get by, but things have to work better than this.

Purchased furniture for our new build- living room sectional, dining table- chairs - credenza and king size bed - so we spent quite a bit at one time- nothing but problems with delivery- after several months all was delivered and settled- now the table grey overlay on the table is wearing away only in spots down to the faux wood- so it really stands out- I paid for the warranty and white glove delivery- and still paying for it- and they won’t honor the warranty for a repair or replacement- there is no way to hide it and it looks horrible- if it was a scratch it would be my fault that they still cover but I filed and they denied -

I have had my kitchen table for under a year. I purchased this table with the belief that it would be a great family table for my family. I was ensured by morris furniture associates that the quality of their products were top notch. This table was roughly 1,600$. In under a year the table has already gotten water damaged from a glass of water. I have two small children and the quality of this table is horrible if water immediately damaged it. I want this product returned and a refund. A treated table for eating and drinking should never get damaged from a simple glass of water. It’s absurd.

We purchased a power recliner in January of 2022 and was told delivery would be April. End of April and no chair, finally received the chair the last half of May 2022. Within a few weeks the arm of the chair with the power controls was totally disconnected from the chair as if a bolt had come loose. Emailed Morris 6/26/2022 requesting a repair or a different chair since we purchased a new chair and the one we received was defective. 6/29/2022 received email stating we would hear from SAW (repair company) to schedule an appointment within 48-71 hours. 7/3/2022 email sent letting them know we still had not heard from SAW. Finally scheduled appointment and the representative that came out only fiddled around with the chair, ended up cutting the bottom of the material of the chair so they could use glue and staples. 8/21/2022 email sent letting them know the same issue and requesting a new chair if they could not fix it the right way. 8/24/2022 they wanted a picture of the integrity of the repair. How was I do to that. So I sent a video showing the arm moving. 8/31/2022 email stating that no the chair was not fixed. 9/1/2022 they had set an appointment for 9/28/2022 which now is 3 months of having the chair here. 9/28/2022 the appointment was suddenly cancelled, and we had to reset an appointment for 10/13/2022. Again, I requested a new chair or for them to pay off the remainder of the bill and pick up the chair. I would think that was fair. So their reply was for us to keep the 10/13/2022 appointment so they could better determine what is wrong with the recliner to find what the defect is and take next steps once they have their report. If there is a defect that cannot be repaired, we can look at those alternative options like exchanging or offering a re-selection for a different recliner. 3/30/2023 Here we go again the arm lasted from 10/13/2022 to 3/20/2023. Sent request for service or new chair. Did not hear from Morris until 4/7/2023 “I am so sorry for the inconveniences you are having. We absolutely do not want our customers’ experience to be so unsatisfactory. Unfortunately, we will not be able to do an exchange on the chair due to the amount of time it has been in your home. I can set up another service order for one of our techs to come out for repairs. Please advise!” Why would they even need to ask for me to advise them if I wanted a service call? That was the whole point of the 3/30/2023 email or request a new chair. I am over the service and the lack of quality this furniture company has. We will never buy another piece of furniture from them again.

I purchased a glider love seat, sofa, and recliner on 8/20/21. Early in August 2022 the love seat recliner broke. I went to the store that I purchased it from and they told me I had to contact the Premium Protection Company. After several tries, I finally talked to someone. They told me that it was not covered. Back to the store. They told me to re-submit the claim. It was finally accepted. They sent a Tech. on 11-11-22 to my home. He took pictures and said he needed to order parts. Three calls in, they still haven't ordered the parts. Finally on 12-6-22 the parts were ordered. Calling two times per week, still no answers. On 12/27/22 I was told it would take two to twelve weeks to get the parts. Calling two times per week. Still no answers. On February 24th 2023 I was told that it would be a minimum of 12 more weeks to receive the parts. Back to the store. They tell me there is nothing they can do! I have been their multiple, multiple, times and they tell me they can't help because Protect All doesn't work for them. When they pushed me to purchase the plan, they told me with this protection plan, anything would be repaired or replaced in a timely manner. By the time the parts come in it will be well over one year. That is not being repaired or replaced in a timely manner! Yet, when I return to the store, they tell me it is not their problem and there is nothing they can do. This is totally unacceptable! How can you sell a service in your store and not care whether they make your customers happy? How can you say that you cannot hold them accountable. Throw your hands up and tell your customers that it is all on them? I certainly would never sell a product or service in my company that treats customers so terribly! Terrible business practices! I would like to have my furniture fixed or replaced in a timely manner as I was promised! Please advise what can be done to resolve this issue!

We purchased a sectional that has failed to hold up within warranty period. Morris refuses to do anything about it. Has ignored our issues. We contacted Morris furniture customer service back in August, which was 7 to 8 months after $4,000.00+ purchase of a natural leather sectional. The furniture is wearing at the seats faster than it should it's seat cushions are completely soft, mush and look terrible as the flaws have been and were verified by customer service and the store manager. We contacted customer service at the recommendation of the Centerville store manager at that time. We heard back one time from *** from August to September, requesting pictures, we sent them with no follow up from Morris. We called and left messages and emails I would say at least 8 to 9 times with no answer in September. We visited the Fairborn location where customer service is located. They refused to speak with us. They finally responded in September Over email to get the manufacturer involved. After waiting for two months for feedback, we started communication again in November via email as they will not answer their phone or respond to voicemail. As a last ditch effort We finally got back to the Centerville store in December where the new store manager agreed we had faulty furniture. She contacted customer care for us and they responded immediately. They replied (4 months later) saying the manufacturers refused to fix, the "leather was fine". Which of course this wasn't the reason, it was the cushion padding, not the leather. They ignored us again. The store manager in Centerville agreed to help and get our furniture into their folks for repair. After confirming how long we would be with no furniture we agreed to wait till after the holidays for the "fix". They finally came and got the faulty pieces and 3 weeks later they emailed back saying we must be sitting on the couches wrong and they won't fix it. With no reply after that the couches show back up at our home unannounced and unplanned they dropped them in our living room and went completely dark, zero communication, zero replies. We then track down the original store manager when we bought the sectional, the current one from Centerville was let go? We track down *** Render in West Chester visit his showroom, he promised to help and agreed we had an issue. Meanwhile I have been copying *** the CEO on these messages. No replies from anyone, they are hoping we go away and deal with our faulty furniture that over 5 Morris employees agreed we have an issue with and they see no reason we should not be made whole or made right. The company has done nothing to help us. Between my business and personal we have spent over $20,000.00 with Morris to be treated like second rate citizens and cast aside like we don't matter at all, their products are faulty, their customer service is non existent and their employees agree there are major problems with the organization especially with customer service and management. *** in Cincinnati and *** in Dayton confirmed they have the worst customer service in the business. What does this all mean to me? I have a 1 year old $4,000.00 couch that needs replaced. No help from Morris. I will produce all email documentation and original Receipts if requested.

Several people at this company have misrepresented their positions there and I am still not able to get an issue solved because of it On May 14th, we went to the closing sale and purchased a sectional, some stands, a lamp, and a small table. When we got home, we looked up the sectional for the exact measurements to see where it would fit best in the room we wanted it for. We realized that we had paid more money for it than was listed on the web site online. We went back to the store to see what they could do and the regional manager named Travis admitted that he owed us money but was not willing to give us anything because he had realized that we were not charged for the lamp at the time we were checked out even though the lamp is clearly on the receipt. He insinuated we had stolen the lamp even though *** was the one that helped us carry the lamp to our car. We were very upset that we were treated so poorly and he refused to help us further. We went back home and called *** at the Wilmington location and she said she would get with her supervisor to get back to us. We never heard back. Later we were able to reach *** who we were told was a manager at Corporate who said she was very upset over the issues we had encountered. She said it was her brother who was the manager of the Dayton store, *** and not Travis like we were originally told. She said Travis did not even work for the company that she was aware of. She said she would get in touch with the store and find out what had happened and would make sure we were given credit for our trouble. On May19th we had still not heard back from *** so we called and talked to *** and she stated that *** has sent an email to the executives and we would hear back from them soon. *** was not available. Yesterday May 26th we got a call from delivery stating they were coming on the 28th to deliver our furniture. At this point we still had no heard back from *** but said okay and set up the delivery. Today May 27th one day before the delivery, we get a phone call stating that they are not able to bring the sectional but will only be delivering the stands. They said the sectional was on back order until June 16th even though the day before the account showed it was all being delivered including the sectional. Even the delivery said it didn't make any sense to them. We quickly called to see if we could reach *** to find out exactly what was going on since we had still heard nothing up until this point and *** answered the phone was very nasty stating that we would not be able to talk to *** and that she only worked in accounting and was not a manager. We then asked to speak to an executive or ***'s supervisor due to feeling she had also lied to us about her position there and were told we would never be able to speak to an executive period even though we were told an email was sent to the executives is what we were waiting on now. We asked to speak to Ms. ***, Customer Care Supervisor listed on the Complaintsboard.com site and were told no we can not. We have been lied to now by several people at this company claiming they are in positions they are not. We are told we will be called and we are never called. We would like an explanation of this at this point. This situation needs to be fixed as soon as possible.

dishonest about delivery dates, times, discounts. i have been billed through synchrony bank incorrectly and nobody cares to correct it. wished i would have read the reviews before i did business with this company.once you are locked in with your sale, you will be lied to about delivery dates/4 hour windows are more like 6 hrs or no shows and threatened w/restocking fee. 7 attempts to deliver/pick up item that were damaged. my wall was damaged and they offered $225 which will not cover the damage but i accepted because i have no more vacation days.my purchase was in nov/dec 2019 a couch w/ottoman, end tables, tv stand w/fireplace insert, mattress w/box spring. i returned all items except for the couch, ottoman, mattress and box spring. I have asked for full refund on the 18 months same as cash, i want to personally go in store and pay with certified check my full balance but they declined. due to all the issues, the delivery fee was to be waived of $150,30% discount applied to all items, plus $50 credit for ottoman. if you call any ashley store,you are put on hold for hours (been on phone before for 2.5 hrs) and i have left numerous messages on the voice mails in KY and not one return call from those messages at the store. i have emailed several dozens of times including the president who has never responded, nobody answers consistently except the customer care supervisor who cant help with the financing. when you do call the store the waiting time is ridiculous, when you do get somebody on the phone they act like they care promised to take care of you and then you never hear from anybody. 7 total deliveries set up for a mattress set, couch, end tables and tv stand... the delivery guys pushed for me to keep it asked if i wanted a partial on the sectional to keep, no way. then when the couch was finally delivered the ottoman was missing. then when the ottoman was delivered it was damaged and a different color than the couch (diff dialog) as well but repairable the dust cover needed stapled on. i was also offered if i accepted the damaged tv stand in which they attempted to deliver 3 separate times and each time it was damaged, i would be discounted. i refused because it was a $1000 item and it was not a small damage the legs were split on it. who in the world can take 7 days off from work, it is a 4 hour window and they tried to deliver at 10pm one time and another at 8:45 but both were no shows. the guys said they were on their way, called and didn't bother to show. another guy, never called but the tracker showed on their way, called store said they were on their way, window was 3:30-7:30pm. and at 845 p.m. undeliverable. on 2/13 @ 11: 58 a.m. i get a response from ***,GM he will be in the store til 4:00 p.m. and he can inform his Assistant Manager of the situation. I work until 6:00 p.m. have taken enough days time off and given 1 evening to come in and get this resolved. I was not available that evening and now no response to plan to resolve the billing issue. I typed up my own spreadsheet simple math with the corrected amount (see attachment) to ***, General Manager, ***,Cincy Market Mgr and ***, Customer Care Supervisor on 2/14 no response. today, 2/19 I messaged i was following up and I get a blocked message from ***. i have messaged for months and no resolution.

Ordered and was charged for a loveseat that was promised on 9/11. Still have no furniture and have had no contact from the company with status. My husband and I went to the Morris location at *** in *** on 8/22. We were interested in the Allan Reclining loveseat in cocoa (product #XXXXXXXXX). We were told the product would be in 9/10, so we purchased and scheduled delivery for 9/11. I was called the morning of 9/11 from the scheduling department to tell me the loveseat wasn't in, when I asked when it would be in, was simply told "I don't know.' My credit card was charged for the full amount of $842.12 on 8/24. My order number is #XXXXXXXML62. On 9/12, after hearing nothing back from the company, I called the customer service line and was on hold for over 45 minutes. I finally spoke to "***" and she supposedly called the Fairborn store to check the status of my order while putting me on hold. *** came back on the line, said she spoke to *** that the order was coming in on the truck, (should be any day now she said) and that *** would keep an eye on my order and will keep me updated. Guess what? No calls as of 10/2. On Sept 17, 2020, I emailed ***@morrisfci.com (her name and email address were on the business card that ***, our salesman gave us) to see if that would generate some sort of response. Nothing back as of 10/2. On 9/23 I called back into the customer service line, and finally got through to *** in scheduling. She assured me that my loveseat would be in 9/30 (not able to guarantee, though) and that she would call me back on 9/30 or 10/1, depending upon her schedule, to let me know EITHER WAY. I told Logan I would give her until the end of 10/1 to file a complaint with the Complaintsboard.com, and again, she promised to call with an update. Guess what? Still no calls back as of 10/2. I cannot tell you how many additional times I tried to call into the customer service line, but after being on hold for more than 30+, I simply gave up. They make you feel that they DON'T care at all once they collect your money. I know Covid has affected everything, and that there is a demand for furniture. However, this is ridiculous, the lack of communication has been the most frustrating thing, and I have expressed that not only to *** and *** while on the phone, but I also told Rosie as well in my email. Very unprofessional company. I have been in customer service for over 30 years now, and I find this to be appalling customer service practices. I check the daily status on the Morris at home website, and it shows unscheduled and only "on order" as of today, 10/2. I'm extremely frustrated that not only have I been charged in full for a purchase I still don't posses, and I have had to pay credit card interest on the total of $842.12 because I hesitate to pay my bill, in fear they won't refund my money. I get at least 2-3 emails a day from Morris, advertising all their great specials, so why can't they reach out to me about my missing loveseat, instead of trying to sell me more items that they can't deliver? They obviously have my email address on file. I am pulling my hair out over this. I REALLY want and need my loveseat (having major surgery in 5 days, and was counting on the loveseat to be a comfortable place to recover). If they cannot deliver, then they need to TELL ME and refund my money.

OHIO complaintsboard.com CUSTOMER COMPLAINT - FILED 2/29 On 1/19 we arrived at the Morris Furniture Company in Florence, KY as first-time buyers to take adv of their promo and was helped by a Product Specialist. It was not disclosed when browsing that the "Hot Buys" were not part of the total purchase price eligible for additional savings. When signing the contract, the Specialist kept changing the number of interest free months from what the promo stated, which was substantial, and she needed help completing our sales order as it was too confusing. She reassured us several times that we would not receive any damaged furniture that we saw on the showroom floor. Morris guaranteed 100% customer satisfaction and backed all their products. The 1st delivery on 2/7, the furniture was either missing from the truck (dresser #2), the delivery workers were too embarrassed to unload one of the nightstands and/or the rest was either damaged, flawed or discolored. All of this was returned, and I complained to both the Florence and Dayton locations about their Quality Control System. On the 2nd delivery 2/14, I took a 1/2 day vacation, and was sadly disappointed that one of the returned nightstands was sent again. Dresser #2 missing from the 1st delivery, was not unloaded due to the workers being too embarrassed to unload. Dresser #1 was scraped along the bottom base. They didn't wear booties and tracked mud into a brand-new home. We never received a follow up call from Florence on how this delivery went. The Dayton office rescheduled a 3rd time and promised we would receive compensation from our experience. The 3rd delivery on 2/22 was the worse one yet. We did not want them tracking into our home and we inspected the 3 items they unloaded on the driveway. One nightstand the handles were not attached, Dresser #1 looked dirty and nasty, another nightstand had scratches and again they did not unload Dresser #2 as they quoted 'we would not like it' so bottom line we never ever saw this Dresser in all 3 deliveries. We were told by the Florence store that we should not have to use furniture markers to fill in the dents and scratches. We looked into the delivery truck and were appalled. The furniture was not in boxes, not shrink wrapped nor covered completely with blankets. It looked like a Salvation Army home pick up with no regard to the protection of the furniture. I spent two hours calling both locations on Sat after the truck left and no one answered. Feeling very disappointed and frustrated, we drove on Sunday 2/23 from Lebanon, OH to Florence, KY to complain to the Showroom Mgr. He gave us various excuses for this experience: VP quit in Dayton, lots of employee turnovers, family sickness and things have not gone well the last 6 months. He promised to all three of us that he would cancel our original contract on 1/19 for $25368.59. He would have headquarters reissue a new contract for just a Lazy Boy chair that was a special order. He also promised that he would schedule a return pick up with the Dayton office. He gave us his business card and promised that he would answer all emails as they showed up on his phone. None of my emails from 2/24-2/28 were ever answered. We heard another neighbor also had 3 bad furniture deliveries and was totally thru with the company, which again was Morris Furniture. Our issue is still unresolved, and no phone calls or emails are being returned after multiple attempts. This experience has been nothing but a nightmare.

Multiple damaged pieces of bedroom suite. Some damaged before delivery. One nightstand damaged by the delivery guy. On 5/22 purchased from Morris Furniture a six piece (individually priced) bedroom suite at the Centerville store. Delivery wasowas 5/30. First damaged piece was the footboard with a large gouge in the wood. Delivery guy said I had to accept as is, or "use a sharpie" or he couldn't leave it. I did not accept it. Since it was part of platform bed, the bed couldn't be put together. Mattress on the floor for 10 days. Two nightstands that appeared ok. Delivery suggested I climb up into the truck and inspect the Chesser and Dresser which I did. The dresser had a scratch on one of the drawers. Didn't accept it. The Chesser appeared ok, brought into house. After delivery truck left, found glass under one of the nightstands. There is a light under the stand to illuminate the floor. He broke it somehow. Called Customer Care, immediately, waited on hold for 40 minutes. They gave me date on 6/10 to deliver footboard, dresser and replacement nightstand. On 6/6 attempted to put clothes in dresser but several drawers did not slide properly. On 6/7 called Customer Care to complain, left msg to receive call back. Never ever did. On 6/8 went directly to the store. Spoke to our sales guy, ***, explained situation that we wanted a credit to our credit card and for them to pick up 2 pieces at the house. He turned us over to someone else who contacted Customer Care and was told that since our 3 days were past, no refund. She emailed Supervisor for resolution since she was gone for the day. Went to the car and called Capitol One to dispute charges. On 6/9 I called Customer Care myself, spoke to ***, who assured me the Supervisor, ***, did get involved and her end all decision was no refund. Again she wasn't available for me to talk to. She eventually hung up on me since my argument was that my 3 days start when I have all pieces. Not to them apparently. On 6/9, I called Customer Care again with what I thought would be an amicable resolution. I would agree to keep the nightstand and Chesser but to credit our card for the remaining pieces since I didn't have them. Crazy enough, I got Ms. again and she flat out refused. Decision had been made by Supervisor, who again was not available for me to speak to. Two different delivery guys came on 6/10. Replacement nightstand had a scratch. Didn't accept it. Put the bed together with my husband's help cause they were doing it wrong and readily admitted they didn't really know how. On 6/12 we noticed they didn't put feet on the dresser they had just delivered. Husband found them in bottom drawer. Turned the dresser over to do it himself, the drilled holes to screw the feet into..one was cracked open and broken. One was drilled too large and other 2 were ok. Called Customer Care on 6/13 to report this damage and find out when replacement dresser and nightstand would be delivered. Spoke with Ashley, told me it had to go thru a Supervisor, which of course was not available, to gets definitive delivery date. Totally unacceptable customer service from almost the beginning. I really feel like we've been bullied by a large corporation since they have our money. I explained I'd been a 35 plus year customer and was shocked at this. Total refund is now my expectation, I'll no longer accept the 2 original pieces I offered to keep. Spent almost $3971.47 Which includes $199 delivery fee. Sales Order #0522007JX89 Brand is Clinton. Multiple product codes. Can provide if necessary. Thank you Cathy

$2,800 Reclining Sofa, Every moving part broken under one year. Morris refuse took their sweet time to attempt repair, left with a broken couch. Purchased 3 rooms of furniture from Morris in Florence, KY April . Since then the reclining sofa ($2,800) has failed. All 3 recliners have broken and one of the charging ports failed. I called in December to have them send a repairman out to look at the furniture. He came out around Dec 15th. Told me he would order the parts and and should be able to have it repaired before Christmas. At that time we were aware of only two of the 3 recliners were broken and the one charging port. We heard nothing from Morris to schedule anything to be repaired. When I reached back out the middle of January I was on hold for an hour and a half. I asked them what the status on my repair was and they told me my claim was denied. They said it was normal wear and tear and refused to do any repairs. I asked to speak to a supervisor and they told me no one was available and that a supervisor would call me back in 48 hours. No one ever called me. The middle of February I get a call from Morris Delivery scheduler asking when they could drop off the parts to repair my sofa, I scheduled for a date around the 3rd week of Jan. Pieces were delivered and then sat and sat. I never received a call to get them installed. Then covid happened. 5 months later I reached out to Morris again and they said they would have the repairman set an appt. He came in June to repair the couch with the pieces that were delivered. Upon completion he notified me he needed to order other parts because there were other parts that were broken on the original parts he had to repair and now the 3rd recliner had been broken as well. I called Morris last week and sat on hold for over an hour. When someone finally answered they told me my claim has been denied again because it is now over a year. I went round and round with the rep on the phone and all she did was blame covid and that my year warranty is up. They had ample time to contact me and get this problem resolved. If they had done their job when I had originally contacted them all of these issues would have been resolved. The rep I was speaking with was getting very agitated and could not help me so I asked to speak with her supervisor. I was transferred to *** a Customer Supervisor. She said there is nothing she can do for me so I asked to speak to her supervisor. She said they were not in and would be calling me back in 48 hours. That was 10 days ago now. So right now I have a $2,800 sofa in pieces in my front room. We have not been able to use the sofa since February. We have since purchased a new sofa from ***'s *** I still owe money to Morris Home Credit through Synchrony Bank. I have filed a claim with them as well. I am having a hard time paying for furniture that has completely fallen apart within a year and the company refuses to stand behind. I purchased the extended warranty when I purchased all of the furniture but have heard they provide similarly poor service. Considering all of these issues happened during the 1 year manufacturers warranty from Morris and they refused to resolve the issue. At this point I just want to give the sofa back and be refunded for the full value or at least for what I still owe. I would be happy to provide more information including invoice numbers and exact dates. I also have the recorded calls to the Customer Service Line. I have a table that was ordered at the same time that is now damaged as well but I did not have the time to waste to try have them take care of that issue as well.

Service issues and poor customer service. Store manager hasn't done what she stated she would and now isn't helping at all. I have attached a pdf of the email thread i had going with the store manager. The last email was one i sent to a general customer email trying to get some help but got a kick back that they are not excepting emails. I have called the customer service number online and they stated they can't help since purchases in store. Customer service number they gave me i have not gotten through to a person. I used the chat function online and person i chatted with was sending my complaint to a district manager. That was on the 10th. This all started when my furniture was delivered on July 10th. One guy brought my table in and scratched it on my front door. He and the other guy working with him acted like they had no idea how it got scratched but took photos and stated they would file an exchange and that i should keep the table until they exchange. I was concerned as never received an email or call to confirm this. Tried to call the store 45 minute wait just to speak to someone. Later found out the store manager said we don't even have anyone answering phones. I tried to reach customer service and couldn't reach anyone. Chat function not working. Requested a call back. 65 hours later no calls received. Finally was able to get someone via chat option who was willing to give me email for the managers at the location. Store manager was quick to spring into action and assist. Offered a 10% refund of my purchase (have not actually received this) and was willing to exchange my table as i was given this info during delivery. I had to follow up 5 days later on the 18th to ask about my exchange. I was informed *** was off and *** stated we don't carry that table anymore. I was left with someone trying to repair. They scheduled service with their 3rd party. When the technician arrived he was not in the most pleasant mood due to the cops stopping him in my neighborhood. I tried to talk with him and lighten the mood. He went to work on my table and i was working (i work from home) with my back to him. He was spraying and spraying some type of aerosol. I was about to choke so i jumped up opened a window and moved to my kitchen. I asked what he was spraying as i was about to choke. He said sanding lacquer and he was almost done. He sprayed and sprayed and sprayed this sanding lacquer in my house. He was finally done. The smell was so strong i had to leave my house. My son and i left for about 5 hours and upon return the smell was still awful. I went straight to bed as was getting a headache. The next morning was a light smell and my living room, dining room, and kitchen (all open as one) were covered in dust from the sanding lacquer. I had to clean those rooms top to bottom. Luckily i had rescheduled on a day the 2 year old that stays with me wasn'nt there. i can't imagine if he had inhaled all of that. My table is terrible looking. Its dull and gritty in multiple spots from this sanding lacquer. It has lost its smooth finish. i communicated via the email thread about the issues on 8/12. Had to ask if anyone received on the 14th. We spoke on the phone the following day. She stated customer service would assist as she could no longer help. I had to send email a week and a half later and ask for update. Still told Paula from customer service would call. 8/28 had to ask again. Again customer service will call you. So here we are no one has called and i can't reach anyone. The store manager doesn't want to help. Purchased at *** sales order is

March 16 On December 19 we purchased from Morris Furniture: (1) couch, (2) leather recliners, (1) coffee table and (1) end table. On January 3 an additional end table was purchased to be delivered with the above items. In mid-January we were contacted by Morris about accepting a partial delivery of our order. We declined and said we preferred that it all be delivered at the same time. We were then informed that one of the two chairs in stock on the purchase date had been sold and a replacement had been ordered. It was supposed to be in by mid-February. Near the end of February, we were again contacted by Morris about a partial delivery. Again, we declined and said that we would prefer to receive the complete order. At that point we were told that the leather recliner WOULD NOT be available, and that one of the end tables was damaged and would have to be re-ordered. After a lengthy negotiation, at our request we agreed to accept the showroom floor display leather recliner. (Only if there was no damage) We were also to be compensated by an additional 10% off. We were also told an end table would be pulled from another customers order that still had items on backorder. The delivery date was to be March 6. On March 6 the delivery arrived with one of two of the end tables damaged. We refused acceptance of the damaged table. The other end table, coffee table, couch and (1) recliner were accepted. The second recliner was actually a chair (not a recliner) that had been mistakenly loaded at the warehouse. We refused acceptance. It was later learned that each of the two chairs had gone to the wrong addresses. After numerous phone calls, nothing had been resolved and we were ready to cancel the entire order. On March 7, several more phone calls with Morris took place. By the end of the day we had said (again at our request) we would accept the showroom floor display end table along with the display recliner. (Only if there was no damage) The delivery was setup for March 11. On March 11 after receiving no delivery time window on March 10,2020, we contacted Morris and were told that there was NO delivery scheduled for March 11, which what we were told by our sales representative. It had instead been scheduled for March 13. That is not what the sales representative told us. We informed Morris that was unacceptable and they said there was nothing that they could do about it. We are attempting to have the furniture delivered on Thursday March 12. We were told that we would receive a call later with an update (3/11) At 5:30pm, having received NO call, I contacted Morris Customer Care and after being on hold for 25 minutes I finally was able to speak to a person, and was told that we are on the schedule for a delivery March 12. The customer care representative did not know the delivery time window. They said we would receive a call about the delivery time window. On March 12 - The showroom end table and recliner were delivered and accepted. We have been assured by Morris Management, (2) Sales Representatives, and Customer Care that we will be compensated by Morris once all the furniture has been delivered. March 12 - End table and chair delivered at 7:00PM. The delivery person carried the recliner in with it above his head and dropped it hard on our hardwood flooring causing serious dents and scratches! Over the next several months numerous calls were made to Customer Care and after waiting more than 30 minutes each time I finally gave up. On June 24 I sent an email to Customer Care. Please see attached documents.

We purchased a sofa that has had continual defects, beginning 6 weeks after delivery. Attempts to resolve have been unsuccessful up to this point. We purchased a leather sofa and recliner set, and the supporting structure of the sofa has now broken for a 3rd time. First occurrence was six weeks after purchase, customer service rep we spoke with told us she thought we should get a re-selection credit due to the issue occurring so quickly, signaling it's likely defective. Ultimately, she was unable to get this approved so instead sent out a repairman, which we were fine with. They repaired it on-site, but it unfortunately broke again now long after. We contacted customer care again, and requested to return it for a re-selection credit so that we could choose a product that was not defective. Again we were rebuffed, but the customer service agent reassured us that they had a ton of experience, and would be able to repair it in house much better than the company they dispatched. Which left us confused why they sent out individuals they apparently had little faith in to begin with, but we again accepted this. Morris sent out a delivery truck which retrieved the broken portions of the sofa and took it back to their facility. We received it back in a functional state, but it has now broken yet again in the same exact manner. We again reached out to customer service, fully expecting and understanding that there would be COVID related delays as it has impacted us all. However, while the two hour hold time for our initial phone call was something we understood, we believe the following circumstances have exceeded anything that could be considered reasonable. The initial response was that they again had to dispatch the repair company to inspect the furniture, and the individual that arrived confirmed it was the same issue and said he believed it would continue to occur, so declined to even attempt a repair. So after this, we called in again, and were promised a call back the next day as the individual we spoke to (who was very nice) had to seek approval for our re-selection. 10 days went by without a call back, so we assumed they must be swamped due to the unique conditions of COVID, so we called back in case they forgot. The individual we spoke to, who was again very nice, said our re-selection had been declined because "the service manager wants to bring it in house, since it's only be repaired in home", despite the fact that this was a near identical response to the second time it broke, and thus they had already attempted that remedy. We brought this up on the phone, and were again told they would ask about it for us and call back the next business day. In the time since (roughly six weeks), we have tried to call three times, each time giving up after our hold time approached three hours, and sent several emails that have all gone unanswered. We definitely do our best to be respectful to all businesses working through these trying times, but due to the circumstances, we can't help but feel we are being intentionally ignored. My wife called the last couple of times, so the support tickets may be in her name: *** We have now spent 3 months with a broken sofa during this occurrence, which does not include the constant headaches of the previous issues. We have always loved Morris Furniture and had delightful interactions with all staff both in person and on the phone, but this experience has really soured us on the company and will make it difficult for these long time customers to ever do business with them again. We have to recommend that everyone avoid them at this time, until they are able to get back on track.

I am dissatisfied with customer service, they lied several times, ignored my phone calls/emails. My damaged goods still have not been replaced, Order XXXXXXXXXXXX for loft bed placed on 2/XXXXX, finally delivered on 5/5. Entire order which consisted of approximately 10 parts/pieces was left on porch in pouring rain. Items were not covered and if it was in a box the boxes had been ripped open prior to delivery. I was not home and was not notified the delivery would be made that day at 8:30 am. I had been waiting for notification of the delivery. It was never received therefore I went to work. My paraplegic wheelchair bound husband was home and came to the door when he heard noise on the front porch. He observed them sitting the items on the porch in the rain. Not one member of the delivery team acknowledged him. Nor did they cover any of the wooden items or perhaps place them in the attached garage. They left 10 pieces of heavy wood furniture in the pouring rain with a paraplegic. Their moral compass is way off. Unacceptable and pathetic. I was notified by my husband of the situation. I immediately contacted a handyman to assist upon my release from work. The furniture had sit in the rain for approximately 3 hours at this point. I had to pay the handyman $295 for his assistance in bringing the wet items in the house, drying them off, assessing damage and a partial assembly of the bed. Please note this is actually the 2nd delivery attempt for this bed. The initial time was in the middle of March . The driver arrived at my door and stated he could not assemble the bed because the hardware was missing. I immediately began calling and complaining which fell on deaf ears. I was then delivered damaged goods almost 2 months later. I was even told once by a customer service representative to go to my local hardware store and buy the screws myself. Once again unacceptable! After numerous calls and emails I was sent to speak with *** at Morris Furniture. I explained the situation to her and sent pictures. She assured me she would get back with me. She did not. I finally got through to her after a 1 hour 10 minute wait on the phone. *** assured me that my requests would be honored. They are as follows: 1) deliver and assemble new undamaged bed; 2) remove the bed from my bill until a satisfactory replacement is delivered; 3) reimbursement for the handyman service. She indicated these things would be done and she would get back with me. Once again she never did. I have called more toned than I can count to speak with her and I am told she is not there or is on the other line. I left messages for her to call me. I sent numerous emails. Still no response from *** I recently emailed the ***, CEO of the company. I got a call the next day stating a new bed is ordered, the reimbursement was denied and they could not take it off my bill. I am livid at this point. I have been lied to and ignored for months. I have a damaged bed that my 4 year old granddaughter is supposed to sleep in. We are going on 5 months since my original was placed. This is the utmost poorest customer service I have ever received. This company is unethical, deceitful, has poor communication skills and clearly lacking in knowing right from wrong. I want the bed I ordered on 2/28. I want reimbursement for the serivce I was forced to hire and any interest charges I have accursed due to their incompetence. We must not place the blame on COVID19 as this virus does not make one lie and avoid phone calls. The virus is not spread through telephones. Any assistance you can be in this matter would be greatly appreciated.