Morris Furniture review: Lift chair recliner

My elderly father purchased a lift chair recliner from Morris Furniture in November of 2023. It was delivered at the beginning of December and by the end of December it was no longer reclining or lifting. I had purchased the extended warranty and I called and made the claim. The warranty company comes out in the beginning of January and attempts to fix the issue by pounding on the bottom of the recliner with a hammer. He then advises that a part would need to be ordered to fix it and the warranty company would follow up with me once the part was in stock. A week goes by and I do not hear anything, watching my elderly father who is on a fixed income continue to struggle to get up and down, I call the warranty company. I was told that the manufacturer warranty would be responsible not the extended warranty and I needed to call the store. I called the store and talked to the sales rep who sold us the chair. I find out that the nice chipper and helpful sales person who made the initial sale is not so nice and helpful now, We had to completely start the process over even after I an exclaiming how much my father needs this chair. Three weeks later another repair company comes out and stated he is writing us up for a new chair. On January 31st, we were advised in writing, that a new chair would be ordered and should be in on or before 2/17. On 2/19 I call the store and get the same to check status. They connect me to the sales rep who tells me in a not so nice way that, customer service should have never gave me a date. He also told me that it was never reordered. The person in customer service didn't select the right button, however he was going to ensure it was taking care of. I was not happy at all and I expressed. He said that it is showing an estimated date of 2/26 but that is only an estimate. I asked him to have his manager call me and I have not heard from anyone yet. I also reached out to the chat line and spoke with someone there as well and also asked to have a manager call me, with no luck. It is now 2/29 and my father still does not have his chair. It is a shame that they treat the elderly like this. If my Dad, didn't have me to fight for him, I truly believe Morris would not do right by him. The reason he bought hisself a liftchair is becuase he needed assistance getting up and sitting down. Even though he has spent his money he has no chair.