Morris Furniture

I ordered a flexsteel recliner 12/23/23. The salesman mentioned a January delivery day. The date came and went. Then it was early February. Still nothing and it’s March 5. Everyone I talk to has no idea where and when the chair will arrive. I suspect they’re selling it on other orders as they come in. Do not shop here. I’m going to the store the next few days until it arrives and telling everyone in the store not to buy anything. Ordered from morris furniture beavercreek Ohio.

I purchased a sofa and two chairs from Morris in Beavercreek Ohio on 2/11/23. Sales order #0211304IJ56. Items were delivered on 4/8/23. The installers could not figure how to install the arms on the chairs. they cross-threaded the screws so they will not go in. To hide this, they stuck a bunch of washers with the cross-threaded screws to barely hold the chair arms on and they said they were done and the left. There is one screw on the other chair that they didn't bother to install at all. I cannot use one of the chairs at all because the arm pads will not stay on if they are bumped. There is also a gouge on one of the ottomans I received. I went to Morris to show photos of the problems. they called someone and gave the phone to me. The person on the phone said they will send someone to repair. The repair person came to my house on 4/20/23. he took photos of the problem areas and said they would resolve soon. I didn't hear anything after that. I called the repair people back, and they said they just document the problem, and the store has to do whatever to resolve. called the store. they said they will order the parts to fix the chairs. I did not receive any updates. It is now July. I went to the store on 7/5/23, and asked to talk to the manager, who said he was Dayon Simms. He said he will do whatever it takes to resolve the issue, even if I had to call him every day to get a resolution. He said I should not be treated like this and he said he can try to get the chairs replaced. He said someone would call me the same day. Nobody called. I called Dayon back on 7/6/23. He called someone, and they said it will takes 6 months (180 days) before someone will get my issue resolved. He said if I didn't like that, I would have to talk to customer care myself, because they respond better to direct customer complaints. I asked if his saying that doing everything he can do to get this resolved is to have me call customer support and resolve this myself? I told him this was not acceptable, he said my only option is to figure this out myself with customer care. I was not happy, and he didn't want to hear it and he hung up on me. I tried every customer care phone number I could find online, including the corporate office, and could not get to any customer service person to talk to. This customer support from Morris is horrible or just nonexistent. This company should not treat paying customers in this way.