Morris Furniture review: Mattress reselection 1

I have been sleeping on the couch since October trying to get my mattress situation resolved. It is January 2nd now.

1) They will tell you you can return a mattress as long as it is "within 30 days". That's what the first salesman, Noah, told us. I was having a hip issue this only came up as a topic "just in case" the new mattress was not good on my hip. He reassured us that the mattress and base could be returned within 30 days.

WRONG.. is a one-time exchange, not a return, and you need to wait 30 days before they will exchange it. The base is not able to be returned. So Noah was wrong about that too.

2) So we do the "reselection" and the mattress never comes. I checked online --- the order is on hold. Why? They have no idea so they correct that.

3) The mattress still never comes. Why? There was another issue other items on the same order were discontinued while the order was accidentally on hold.

4) Finally, they come with the mattress. The delivery guys pick up the return mattress put the side on the floor slide it to the doorway and rotate it to get out the door. They then take pictures. They tell me they can't take it because there is dog hair on it. Well, yeah. there was dog hair on the one side you dragged on the floor! All the other sides were clean. Doesn't matter -- I'm told that I need to have it professionally cleaned then will need to reschedule the delivery and pick-up. Going on month 3 without a mattress.

5) The guy from Stanely Steamer came out 2 hours later --- I sent the invoice number to Morris customer services via email. I was on the phone with customer service while the Stanely Steamer technician was there. He took pics and was not sure why it needed to be cleaned. He said he used to deliver mattresses and was just dumbfounded. He said it looked brand new. Of course, it did, I slept on it 4 hours before it hurt my hip then it was moved to a guest bedroom, covered with sheets, and not used.

6) Meanwhile, my husband went to the store. They called the third-party delivery company dispatch and told him they would reschedule the delivery/pickup and that it didn't need to be cleaned. He got home just as I was going to have them clean it. So we sent the technician away. I'm waiting for a call to reschedule. I will need to take off work again. I'm not confident that this is really going to be rescheduled without the Stanely Steamer receipt (or even if we have it cleaned and get a receipt). I don't know what to do at this point. I just broke down crying. I have no idea how to get this resolved.

I'm filing complaints in every place I can find because no one should have to go through this.

View 0 more photos