Morris Furniture
Reviews and Complaints

Poor customer service and delivery. We ordered our furniture in August. We were told it would be delivered mid November. After not hearing any updates by mid October we decided to check in and noticed that our delivery had been pushed back to mid December. We contacted the store that we purchased from and asked if they could update us on delivery date changes and they stated that they would. After not being contacted we decided to go into the store to find out more information. They stated everything is still the same date. When that date approached we hadn't heard anything from the store. We waited a few days and still nothing. We checked online and our delivery date was pushed back once again. Then we went to the store and asked about the push back and wanted to know why we weren't informed like they previously stated they would do. They stated that the furniture was not pushed back and the only thing they can see on their end is that it is "overdue." We asked to receive weekly updates on the furniture and Bob the sales lead said he would call us every Monday at 12:00 pm to update us. This promise did not happen and once again we heard nothing from them. At the date that the furniture was supposed to arrive again I still was not being updated. I decided to go into the store everyday for updates on what they were seeing. At this time Bob stated that everything is on track but he did not see a ship date for when the furniture was shipped to their warehouse from the manufacturer. We kept going everyday until the delivery date and nothing happened. Finally another employee, Elizabeth, from corporate reached out stating that she would begin taking on our order. She stated that she would check on the order every day and as soon as she saw that it arrived she would have it delivered to us at the first available date. She also stated that should would give us updates on delivery date changes and touch base with us periodically. Elizabeth called us a handful of times but then stopped reaching out for a few weeks. She then called stating that they had our dining table and three of the six chairs we purchased and that she was going to see if she could find three more chairs and would call us back to let us know if she had found them and if they could be delivered. An order was finally delivered to our house and it consisted of only 2 chairs and a table with damage as well as the delivery company damaged our flower bed lights. During all of this stress I had been contacted by a manager, Walter. He was the only contact that I had to go through and I would leave him voicemails whenever I had questions. Walter was good about having his employees reach out to us. Once the delivery went wrong and we received one less chair than we originally told we would receive I contacted him and he had Elizabeth call me the next morning. When Elizabeth got on the phone with me she was rude, would interrupt me when I talked and just kept stating that we can start checking things ourselves online. At the end of the conversation I asked if we could just get each piece delivered to us as it comes is and she stated "I am no longer helping you" I stated "okay. Have a gre-" and she hung up on me before I could finish. To summarize this they were aggressive, rude, condescending, unprofessional, and I would never purchase anything from this company again, they offered us a $200 gift card for the late deliveries and I will never use it because of the horrific experience I have had. There were times when in store they would make us feel threatened. They are just telling us things to get us to leave. If anything, I would like to save everyone from making the mistake of purchasing furniture from this company. We are now in February and the only things delivered are a table and two chairs. The table is also damaged and after an hour on the phone we are receiving a replacement.

Morris Home Furnishings chosen delivery vendor, Superior Logistics, damaged my home during a delivery. Neither company will respond or resolve. My wife and myself purchased two couches and a love seat from Morris Furniture in Springdale, Ohio on October 26. The vendor the furniture company selected for delivery was Superior Logistics. The furniture was to be delivered to our home on Friday November 8. My wife had to take time off work to meet the delivery company. One of the couches Superior Logistics brought to our home was incorrect. After several hectic phone calls to Morris furniture, with the Superior Logistics delivery men present. Morris agreed to replace the incorrect couch with a new one. This meant another appointment to meet Superior Logistics at our home to receive the correct couch. That delivery was scheduled for Monday November 11. Once again, my wife took time off work to meet the delivery drivers. I also took time off work to be on hand for the delivery. This time the new couch was completely wrapped in plastic as it was brand new. During transport into the home, the drivers tore a hole in the plastic and through the new couch. At first the driver attempted to blame Morris warehouse employees; until I pointed out that the tear through the couch was wet so, it obviously just happened outside in the rain. Then the driver told me to do a quick "whip stitch" to repair it! Once again, we had to call Morris Furniture. As before, no one at Morris could be bothered with our situation. After several more hectic calls to Morris Furniture, with this Superior Logistics delivery man present, Morris finally agreed to replace the couch for a third time. Once again, a couch was to be delivered to our home, this time without incident to close the sale. This delivery was scheduled for Saturday November 30. This time, the drivers were able to get the correct couch into our home without incident. That all changed when the drivers went to remove the second, torn couch. In the process of removing the second couch from our home, the drivers damaged our mahogany front door with a glass insert by striking door with a couch leg. The driver apologized and contacted Superior Logistics immediately to advise of the damage and that he was responsible. The driver then advised us that a company representative would call to resolve the damage. They supposedly had a contractor to address these issues for the company. No one ever contacted us regarding the damage. My wife took it upon herself to call our sales person at Morris Furniture in order to track down the representative for Superior Logistics. He did not ever call back so, my wife had to call Morris corporate. It took several days with phone calls and emails to even get a call back from the representative. I spoke with him once, where we agreed we would have a contractor call us after Christmas to schedule an appointment to attempt a repair to our door. Never heard from a contractor or anyone about our door after Christmas. My wife waited two weeks after the New Year and then attempted to contact representative from Superior Logistics regarding the door repair. The individual never returned phone calls, texts or emails. Finally calling Morris again for assistance, we were told it was not their problem, it would have to be handled through Superior Logistics. When my wife finally reached representative from Superior Logistics mid-January, he was condescending and advised her that he could fix the door himself. I sent the representative a text last week asking them to call me in order to resolve since I am no longer comfortable with anyone at Superior Logistics speaking to my wife. They have never returned my call. We have records of the failed correspondence. Unanswered texts, emails and a detailed complaint with Morris Furniture. Even when my wife called last night, Morris employees continue to exclaim that its not their problem and it will have to be resolved through Superior Logistics.

I am currently awaiting the resolution to a problem with customer care and shipping department. I ordered a sectional from Morris Home Furnishings on Gemini Place, store 46 MHF COL POLARIS on August 31.
My issues with the order began on October 5 when my delivery was scheduled. I received a phone call from the warehouse indicating the wedge was lost but that the other pieces would be delivered. Upon realizing all of the pieces were not on the truck, the delivery drivers decided NOT to deliver any part of the sectional. When I talked with a customer care representative, they informed me that the delivery would NOT be rerouted even though it was their mistake that it was not delivered.
I requested to be the first one on the delivery route the following Saturday, October 12. I was the second to last delivery on October 12.
I stopped in at the store on October 13, and spoke with the store manager. She was following up at that point to determine where the missing wedge was. Despite numerous emails and phone calls, I did not hear anything from the store so on October 20 I called customer care.
On October 25, I again called customer care. After a 20 minute hold, I was told that customer care is no longer taking care of my issue but the store manager should be my contact person. The wedge still could not be located. However, the store manager informed me that a full warehouse search was to be conducted the first of November so we should know what is going on with the missing piece by then.
On November 7, I spoke with another manager. She informed me that the wedge had been ordered about the third week in October. Since this was the first I had heard about the order, she was double checking to make sure and would be in contact with me.
On November 8, she followed up with me to inform me the wedge had in fact been ordered and I was to call back in a few weeks to find out about delivery.
On December 17, I called customer care. The representative informed me the estimated arrival would be early to mid January. However, I continued to check the order status and on December 24, I noticed the piece was ready to schedule delivery. The first available date was January 4, which I scheduled.
On December 29, I received a text letting me know my delivery was arriving within ten minutes. Imagine my surprise to know the delivery I had scheduled for January 4th was arriving a week earlier. Fortunately I was home and available to receive the surprise delivery. When the wedge arrived, it was damaged so I did not accept the delivery. I stopped at the store on December 29, and shared the situation with store manager. She informed me that customer care would be in contact with me regarding the next steps.
After spending 40 minutes on hold January 3, leaving a voicemail, and another 30 minutes on hold today, January 4, I finally spoke with a customer care representative. She informed me that customer care does NOT reach out to customers in these kinds of situation. She did check the status of the piece, letting me know that they parts department will want to fix it. However, the parts department has not ordered the piece to repair yet due to the holiday and illness. She said the manufacturer could take 2-6 weeks to send the piece of fabric needed, and that I could expect 8-10 weeks for a full repair and notification of delivery.
I finally received my product in house mid January .
However, throughout the entire process, compensation was mentioned and it has not happened despite reaching out to the store to discuss this matter.
I have been strung along and told contradictory information throughout the process.
I have spent numerous hours and days trying to gain information regarding the situation.
The lack of transparency and professionalism from customer care is alarming for the size and age of company that Morris is which demonstrates to me a lack of regard for the customer.
Product_Or_Service: Sectional Order_Number:

bought 7/19 they Broke and they won't fix.we even bought extra maintenance agreement. Ashley won't call back or help took 3 couches/4chairs to get one Bought A couch and chair back in July it took three couches and four chairs to get us one that either wasn't broken on the truck or broken. This took till almost Christmas. Service man has come out twice and says they need to be replaced because parts they sent wont fix and have been waiting since end of Dec. for manufacturer to look at pictures. we still have big packages of foam which they sent out as the parts even after we told them the mechanisms were breaking and all they sent was thick foam pieces to put in the couch. The repair man laughed and said that was not going to fix this furniture and now the Eastgate store went out of business and can't get a hold of anybody at any other store to help.I was talking with Kayla Crow and the last time she would email me was 1/17. But they want my payment each month on the charge which I have done accept during the virus and waiting for them to do something, last month they said I had to start paying again and we have. It has taken 4/6 weeks for them to even answer any thing we needed. And now no one will help. We sit on this couch and recliner and use at night from about 7pm to 11pm when we go to bed. We have no children or animals that get on them and every time we use another part breaks or a screw pops out. Even the wood underneath the recliner end of the couch has fallen and broken and the screw fell out.It's just unbelievable. They seem to not care and when I did get thru to talk to customer service they were rude and treated you awful. It took them 3 couches and 4 chairs delivered to get one that they said was fine and within a week they broke and we called right away. The first chair was leather and I told them my husband might not like It and after delivery he didn't, however it had a big ink mark on it when delivered and that was a reason we did not want it too. So I went into store and picked out the one which matched the couch. Act this point We would like our money we have paid so far returned and money for pain and suffering plus the charge canceled of the balance we owe. . How does a business treat you like this? We live on SS and was so happy to be able to get something new. We are in our 60's and just don't know what to do at this point. Even the repair man told us he would put in for a replacement and I signed his tablet saying that. The waiting and lies with the character of not caring to resolve this has caused such stress on us. I have had surgery and really needed a recliner that worked. We just need a couch and chair that won't break.Sales number 0724933U196 Purchased 7/24. Customer code 682833. At this point we want to be finished with them and get what money we have paid back and charge balance canceled, plus pain and suffering.Waiting almost a whole year for this to be taken care of and no communication as to what the manufacturer said about seeing the pictures to replace since January is just pathetic. The loan company sent us documentation in the mail saying Ashley said it was our fault the furniture is broken and we had to continue paying the charge and we have,but we did not break this,it was broken after delivery. The recliner sat crooked from the time they dropped off and of course the driver said we had to contact Ashley furniture to get it fixed. At this point after 4 chairs when I called they said I could not exchange for another one since I had already done it three times which was of no fault to us,they were all three broken and they would send a guy out to fix it the parts took six weeks,the guy took two weeks after that and he said it could not be fixed they should all be on his tablet. And every time you called the repair man you have to deal with that company yourself Ashlee did nothing for you to get down here to fix anything. This has been a nightmare. Loan is with Synchrony Bank acct number [protected]. Balance is $1797.00 and we have paid a $1000.00 already plus $300 for 5 year protection. Please help us.

I seek the assistance of the Complaintsboard.com. I have already written to the CEO of Morris Furniture twice with no response. I bought furniture from Morris Furniture (Harshman Road location which is now closed) on Sept. 19, 2020. I was told that I would not have the Morris Warranty because I bought "off the floor". (I later found out that was untrue) Around Sept. 25-26, the electric mechanism on the reclining couch stopped working. The recliner was in recline mode right in front of the walkway between the living room and the dining room creating a hazard. It was like this until Dec. 18, 2020. I'm including the following part because it pertains to the misinformation I was given from the Morris sales representative. .I called GBS (extended warranty company). I was asked to file a claim and I did. I waited a week or two and got no response from GBS. When I called back, I was told they called me and left messages. I received no such message or phone call. I do not have a problem with GBS. I then made an appointment through GBS for one of their technicians to come out and look at the reclining couch. That appointment was on Nov. 21, 2020. The technician said that he'd order a part and it should arrive within a few days. Of course, it was Thanksgiving time so I gave extra time. (I also had surgery on Nov. 25 and was out of it for 2-3 days.) No part was ever received. I called Morris (Centerville store) and the person I spoke to insisted that Morris was to fix it, which is completely different information I was given at the time of purchase. I called GBS again, and that's when I found out that GBS was not going to handle the issue, that Morris would. I called Morris' customer service 3 times and was on hold first for 30 minutes and then 40 minutes and never talked to anyone. Then I called one more time and was on hold for 1 hour and 10 minutes. I hung up and walked into the Centerville store. At this point, the experience becomes messy, and I didn't take notes; however, I have had several phone calls and two visits to the Centerville store. I was promised that the problem would be looked into and that I would be called back. Both times, I received no phone call. I called the store again. At this point, I just want to have my couch looked at and fixed. No one at Morris seems to know what to do. Finally, a tech from Morris was scheduled to come out and access the problem. He was able to get the recliner to disengage, and it was finally out of the walkway. I still did not work. The technician used some apparatus he brought with him. That was on Dec. 18, 2020. This technician said that he would order a part, and it should arrive in a few days. Now, it's Christmas time, and no part was ever received. Each time I called Morris (Centerville store), no one could help me. Now, it's Jan. 2, 2021. I called the Centerville store again. A sales rep said he'd look into it and call me back. No one called. Jan. 7, 2021, I received a call from Morris customer service. A person named *** left a message and said that she needed the part number. This was the first time in 3 and a half months that Morris actually called me. I called back and was on hold for 35 minutes and never spoke to anyone. I hung up and called the Centerville store hoping that they could help connect me to customer service. I spoke to a Morris worker who emailed ***. *** needed the part number but it is located on the bottom of the foot part of the recliner that is now in a closed position and since it doesn't work, I could not get that number. The Morris worker from the store suggested that I tip the couch over to get the number. It was impossible because the couch is against the wall and it weighs more than I do so I can't even move it. Then I remembered that I had written it down earlier in the beginning of this unfortunate situation. So I told the person (Centerville store) what the number I had was, and she wrote it down and gave it to ***. That's what I was told. As of the writing of this complaint, I still have a broken couch. I am not sure if I'm supposed to offer my opinion, but I will. The misinformation that I was given on the day of purchase is definitely a problem. I included the GBS story as Morris told me to call them. This whole situation is unacceptable and unbelievable. I would seriously like my money back and the couch returned to Morris. I did ask for that in the second letter I sent to the CEO of Morris on January 4. Both letters I sent have gone unanswered. Thank you. *** Product_Or_Service: Underwood Power Sofa (couch) Order_Number: