Currys
Reviews and Complaints

Dear Customer Services,
Below is the full history of email correspondence with Currys since the original complaint was raised before 6th June 2020. I am still awaiting a response from last email dated 28th June 2020
Curry references: CSUP5870900CR, RE: Re: CSUP5867655CR, RE: Re: CSUP5867481CR

Email from Susan Heeley dated 28th June 2020
Dear Sirs,

Following my email to you dated 26th June 2020 as detailed below, I received a telephone call on Saturday 27th June 2020 from one of your agents Sharon. She was also asked at the same time, to speak to my brother in law, David Holvey, who has been helping me over this matter.

We were informed by Sharon that she could not assist us directly and we would have to go through the repeated channels of calling your sales teams, at the time she could not even arrange a transfer call to them. After checking with here manager, we were told that your sales team will not make outgoing calls to customers and only deal with incoming calls!

We informed Sharon that this was an unacceptable situation and we now had no alternative other than to seek another source for an insurance plan for the washing machine concerned.

However, for the records, I wish to continue with the official complaint with you for the way your Company have dealt with me over this matter. Can you therefore procedure with this situation as an ongoing matter and I will here from you again in due course.

Susan Heeley
[protected]

Email from Susan Heeley dated 26th June 2020
Mr Taylor,

Thank you for your email dated 23rd June 2020..

Please be informed that over the past 3 days I have made several attempts to contact your Customer Support services on the number indicated in your email.

On every occasion I have met your answering system and after selecting the choice to ‘renew/ purchase a cover plan, each time I have been kept waiting on line with a music background and then as soon as a ringing tone reappears, I have been cut off from your system!

What do I have to do to be able to speak to your support team, you won't call me, and you won't answer my calls! This is a disgusting state of affairs and is simply not the way to deal with customers.

I have to formally notify you now, without prejudice, that you should treat this email as the start of an official complaint against your Company!

I have also re established the complaint again through the ‘Resolver' facility.

This has been going on since before 6th June, when my current agreement expired and I consider your Company approach to be very poor customer service and unfair treatment.

Susan Heeley

Hide original message
On Tuesday, 23 June 2020, 18:09:12 BST, Currys Customer Services wrote:

Dear Miss Heeley

Thank you for your email dated 18th June 2020. Please accept my apologies for the delay in this response.

It is concerning to learn of the issues that you have encountered. Your email clearly expresses your disappointment and I would like to extend my apologies for any negative impression that may have been created.

For us to assist you with your renewal, please call our Care Plan Team on 0344 561 4000. Our team will be able to look into offering you one of our Care and Repair plans, they can also give you all information regarding these new plans. We do require a secure line as we would be taking card details, hence the reason for you to call ourselves.

Thank you for taking the time to contact Team knowhow, I would like to apologise again for any inconvenience caused.

Kind regards,

Darel Taylor
Team knowhow

----- Original Message -----

EXTERNAL EMAIL - Do not reply, click links or open attachments unless you recognise the sender and know the content is safe. If suspicious, report via the Report Message/Phishing button.

Dear Mr Timperley,

Re - Agreement BFR9KNJ

Thank you for your email earlier today.

I think there has been a misunderstanding on your part it is not my intention to cancel the above detailed agreement, but actually renew! Please let me explain as follows:

1- The agreement officially expired on 06/06/20 and I have not yet received a renewal quote from you.
2 - Since before the renewal date and after, I have made repeated attempts to your organisation by telephone, I have waited for long periods of time and finally always been cut off.
3 - I am prepared to make arrangements to pay a renewal premium in one payment by credit card, but it seems that you may no longer seem concerned or indeed interested having my business!
4 - In an attempt to get some kind of communication with you, I have today raised a renewal form on line, to pay by DD and gave my bank details to support this, the request was acknowledged as 'Request No' [protected].

Please, I just need some support from your organisation and piece of mind that the appliance concerned is actually covered by the agreement.

I feel that I am being treated unfairly and this is causing me a great deal of stress! If knowhow are not prepared to help, then obviously I will have to look elsewhere.

Can you please arrange for someone to call me and settle this matter once and for all.

S.Heeley
45, Sutton Oak Road, Sutton Coldfield, B736TQ.
Tel: [protected]
home; [protected]

On Thursday, 18 June 2020, 15:11:12 BST, Currys Customer Services wrote:

[cid:tM3jaqaSBu3IbqZIP437]

Dear Miss Heeley

I have noted your request to cancel your Team knowhow Care Plan/Repair and Support Plan. With the information you have supplied we are currently unable to consider your request.

In order for us to cancel the agreement, please could you provide your full address. Once this has been received, we can then continue with the cancellation. This is required to comply with the General Data Protection Regulation (GDPR), and for verification purposes. Alternatively, you can contact our Care Plan department on 0344 561 4000 and a member of the team will be happy to help.

Thank you for taking the time to contact us.

Kind regards,

Graeme Timperley
Team knowhow
Email from KnowHow - Thursday, 18 June 2020, 15:11:12 BST, Currys Customer Services wrote:

Dear Miss Heeley

I have noted your request to cancel your Team knowhow Care Plan/Repair and Support Plan. With the information you have supplied we are currently unable to consider your request.

In order for us to cancel the agreement, please could you provide your full address. Once this has been received, we can then continue with the cancellation. This is required to comply with the General Data Protection Regulation (GDPR), and for verification purposes. Alternatively, you can contact our Care Plan department on 0344 561 4000 and a member of the team will be happy to help.

Thank you for taking the time to contact us.

Kind regards,

Graeme Timperley
Team knowhow

Email response from S.Heeley - 23 June 2020
Dear Mr Timperley,

Re - Agreement BFR9KNJ

Thank you for your email earlier today.

I think there has been a misunderstanding on your part it is not my intention to cancel the above detailed agreement, but actually renew! Please let me explain as follows:

1- The agreement officially expired on 06/06/20 and I have not yet received a renewal quote from you.
2 - Since before the renewal date and after, I have made repeated attempts to your organisation by telephone, I have waited for long periods of time and finally always been cut off.
3 - I am prepared to make arrangements to pay a renewal premium in one payment by credit card, but it seems that you may no longer seem concerned or indeed interested having my business!
4 - In an attempt to get some kind of communication with you, I have today raised a renewal form on line, to pay by DD and gave my bank details to support this, the request was acknowledged as 'Request No' [protected].

Please, I just need some support from your organisation and piece of mind that the appliance concerned is actually covered by the agreement.

I feel that I am being treated unfairly and this is causing me a great deal of stress! If knowhow are not prepared to help, then obviously I will have to look elsewhere.

Can you please arrange for someone to call me and settle this matter once and for all.

S.Heeley
45, Sutton Oak Road, Sutton Coldfield, B736TQ.
Tel: [protected]
home; [protected]
Email from KnowHow - 23rd June 2020
Dear Miss Heeley

Thank you for your email dated 18th June 2020. Please accept my apologies for the delay in this response.

It is concerning to learn of the issues that you have encountered. Your email clearly expresses your disappointment and I would like to extend my apologies for any negative impression that may have been created.

For us to assist you with your renewal, please call our Care Plan Team on 0344 561 4000. Our team will be able to look into offering you one of our Care and Repair plans, they can also give you all information regarding these new plans. We do require a secure line as we would be taking card details, hence the reason for you to call ourselves.

Thank you for taking the time to contact Team knowhow, I would like to apologise again for any inconvenience caused.

Kind regards,

Darel Taylor
Team knowhow

Email response from S.Heeley 26th June 2020
CSUP5870900CR, RE: Re: CSUP5867655CR, RE: Re: CSUP5867481CR

Mr Taylor,
Thank you for your email dated 23rd June 2020..
Please be informed that over the past 3 days I have made several attempts to contact your Customer Support services on the number indicated in your email.
On every occasion I have met your answering system and after selecting the choice to ‘renew/ purchase a cover plan, each time I have been kept waiting on line with a music background and then as soon as a ringing tone reappears, I have been cut off from your system!
What do I have to do to be able to speak to your support team, you won't call me, and you won't answer my calls! This is a disgusting state of affairs and is simply not the way to deal with customers.
I have to formally notify you now, without prejudice, that you should treat this email as the start of an official complaint against your Company!
I have also re established the complaint again through the ‘Resolver' facility.
This has been going on since before 6th June, when my current agreement expired and I consider your Company approach to be very poor customer service and unfair treatment.
Susan Heeley

BFR9KNJK

Email from me to company.
From: Susan Heeley
To: [protected]@knowhow.com
Subject: Customer Service
Date: 9th June 2020 at 09:17

> Dear Sir / Madam,
I am writing to complain about an issue with Technology Set-up & Support Services.

I have already raised my issue within your organisation, but I feel that my issue is still unresolved, hence my need to involve you in helping to resolve this problem.

Here is what happened: I have repeated made efforts to contact this organisation concerning the renewal of the above mentioned agreement which expired on 06/06/2020. I have got through to people by telephone and have been cut off, there website is confusing and their online chat is none functional.I have got through to people by telephone and have been cut off, there website is confusing and their online chat is none functional. . This happened on June 7th, 2020

What is the matter with this organisation, I know we have current coronavirus problems but all I want to do is pay them a premium to renew the agreement! I am also very disappointed at the way my attempts to contact them are being totally ignored! Do I have to take my business elsewhere?
This meant that I have never received a renewal reminder from them for this agreement which expired on 06/06/2020. This now appears that, through no fault of my own, I do not have cover for the washing machine which is the subject of the agreement.
>
> What is the matter with this organisation, I know we have current coronavirus problems but all I want to do is pay them a premium to renew the agreement! I am also very disappointed at the way my attempts to contact them are being totally ignored! Do I have to take my business elsewhere?
>
> I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.
>

Yours sincerely,

Susan Heeley

45 Sutton Oak Road

Sutton Coldfield
West Midlands
B73 6TQ

Currys arranged delivery by Royal Mail, for relatively small goods, worth just over £150 total. The Royal Mail service was one that did not require a signature to complete the delivery. The posting operative deposited the package according to their paperwork into our refuse bin (!) despite their being many other options for delivery (cleaner recycling bins, a covered wood store, a covered area beneath lounge window, both next door neighbours were at home...). I am bewildered that this happened and in two minds as to the reality, but basically believe this should be a signed for service anyway given the size-value of the items being delivered. Currys have I understand taken this up with Royal Mail, and I await my paid for goods...

CUR1965697290

I bought a LOGig build in under double from curry's on-line shopping department, it kept on braking down, I has an electrician to fix it 4 times, then your people came out exchange a part and fixed it, this laasted for less than a week, while I was having a dinner party. The food was ray, had to spend extra money on takeaway, when I bought this cooker in good faith. Went to your store in Winterstoke Road Bristol, after 2.5hrs they eventually found me a cooker that mean I had t eat out again, they wanted me to pay for removal and insulations, I refused, and spoke to my friend from the radio station they they decided that they would fit my new cooker and take away the old one. I asked for compensation or even a kettle for all the problems that I had and the stress of having to wait again for a new oven to be fitted, I was told no, they cannot do this. The kettle cost £25.00, a Russell Hobs, considering the stess that was cused by Curry's I am now demanding compensation, as they refused to give me what I wanted, I don't want a kettle for £25.00 I want a kettle between £45-£50, this is not the first time I bought items from curry's and had problems. I am speaking up now and I am demanding compensation

I purchased the machine I june and have bee away for three and a half weeks hence the delay

I purchased a new washing machine in June but I can honestly say it is the worst machine I have ever had

I have tried every programme listed and none of them when complete does the washing smell fresh and clean

Is there any possible way I could return it and exchange please or can you offer a solution please

I her give 7 days for a reply please or I shall contact the ombudsman as I feel this product is not fit for what it was purchased for

My contact number is [protected]

Why message me to say item ready for collection when none in store? To add insult to injury had cut the plug off my clock radio for them to recyle! No wonder we shop online.. Won't bother going into their currys ever again. No apology just long faces when I pointed out I had wasted my time and effort. A salesman even suggested I could drive to another store about 10 miles away? What a joke!

I bought this washing machine in store on 18/04/18 and delivered to my new house.
I put a wash on and the machine seemed to take for ever, when I looked through the door the drum was not going round and the washing machine sounded funny. I had to switch the machine off when I could open the door after the safety lock was released the washing was soaking wet, I put the machine on to drain & again the drum wasn't going round of draining. I had to empty the machine, wrong everything out by hand and then take the washing to my father's to wash it, this was very annoying& very inconvenient. Today I have paid for a local call out for someone to look at the machine and hopefully repair it. The engineer said the problem is the programme/circuit board & it can't be fixed or buy the part? He stated they are a rubbish machine and you can't buy parts for this particular model!
So I want to know why you sell something that you can't buy parts for? I have only had this washer for just over 12 months, I would like to know what Currys are going to do about it? I bought this machine at the time because I had just moved/downsized house & it was all i could afford at the time.
Awaiting you reply asap to resolve this query.

Sue Evans

I purchased a tefal & toaster set not a budget set the kettle alone was £90 after 6 months the kettle started to leak for the bottom of the gauge on the side so i took it back to the Crayford branch i was in the store for over one hour trying to exchange after the manager aggred to exchange i took my replacment home & now my replacement has started to leek on one side please see pictures attached

This is totally unaceptable two kettles with in 1 year & not even a budget kettle

Can you please let me know what you will do regarding this issue as this is totaly unaceptable

The kettle is a Tefal Avanti classic

My heart sunk when my wife told me she'd ordered a new range cooker from this shambles of a company. I was well aware of their reputation. Because we're on a remote farm we only have LPG. So from the start and though every process and every contact we reminded Currys that we needed an LPG cooker. At every stage they assured us that it would come with the LPG kit. We even paid more than £40 in advance for that kit. Needless to say their delivery team took one look at our farmhouse and said: "You'll be on LPG then?" They not only did not bring an LPG kit (despite us already having paid for it) but said it would have to be ordered from Belling and that could take up to seven working days. They said this was a regular occurrence for them in rural areas. I asked them to ring Belling and get them to send it as a 24 hour package (the kit, just wee brass jets, will fit inside an ordinary envelope!). They refused. Their head office also refused. We told them to stuff the cooker, despite having cleared our schedule for a few days to get it fitted and the re-vamped gas system sorted. We did get a refund with the offer of 10% off "a future order". I told a senior complaints man (I have his name and will be taking this further) that we had no future with Currys; but he could give me 10% of the refunded purchase price £1113) as compensation. He agreed to this, but, surprise, surprise, this has not been forthcoming. No wonder this outfit would appear to have serious financial problems. They are stunningly incompetent, uncaring and do not keep their promises. You would be stupid to deal with them.

after being sold a fridge freezer in store, it was booked in for installation the following Sunday, on arrival the fitters informed me it was the wrong one, i went back to the store, informed the salesman that we needed one with hanging door fittings not sliding.he looked on web site and he said the one in our price range was a hotpoint, with hanging door fittings.t was booked to be fitted the following day between 7-11 am, at no extra cost, due to it being currys fault.
the fridge/freezer came at 8.30 in the morning only to be informed the young lad couldn't fit it because he had no training on intrigated fitting. I THEN WENT BACK TO THE HUDDERSFIELD SHOP AGAIN, (we have our 3 grand-kids from Lincoln this week to take them off for days, so for the second day we couldn't do this, )i was then informed that it could be fitted in the afternoon and that was it as far as they were concerned, i left letting them know how disgusted i was with the service (or lack of it !) at 11am a fitter called me to inform me they would be here between 5-7PM, at 7.30PM i called the office to find out where they were and informed them that a fridge freezer was stood in our front garden? she then asked me to get somebody to move it into the house because she didnt want it leaving in the garden, when i informed her i didnt have anyone, then she said could i look thro yellow pages and find a man with a van to move it !1, i was to pay them and they would pay me back, could not believe what i was hearing, at 8.15PM i had a call from the fitters to say they were running late but would be with us ASAP, when they arrived they then informed me that the fridge/freezer i was sold was once again WRONG, and wouldn't fit, they took it away at about 9.15 PM, we find this whole fiasco a disgusting way to treat a customer, we were offered a £20 voucher as an inconvenience payment ! we aslo payed £55 for installation and removal, which we were informed that a a manager would call us in 3-4 days to discuss this ?REALLY

I wonder if they have something in stock.
No matter when and no matter what I order, it's always out of stock.
It would be funny if it wasn't so ridiculously sad.
I ordered thrice and there was always the same story. And they never inform you about it. Just charge you. That's what they do like real professionals.
Tired of their games. They owe me 400 pounds because no money was refunded for the last 4 months I dealt with them. Still waiting.

I ordered and paid for a range master cooker £!500, on the day of delivery one of the two delivery men flatly refused to take the packaging off the cooker to get it through our kitchen door, i was told that this person had done that for a customer and the item got scratched and currys made him pay, he walked away on a friday afternoon, my old cooker was in the back of the van, he told me to ask neighbours or ask local currys store staff to help, just after he left leaving me in tears it started to pour with rain, i rang currys and was given two options to sort it myself or they would come and pick it up, i had to say to leave it as i had no cooking facilities and didn't know how quick i would be refunded so that i could get another cooker, i am 61 years old with severe arthritis and my husband is 62 and has a lung condition, before he left though he got my signature, i was too upset to read what i was signing for, wether anything was added on i don't know, i have written two recorded delivery letters of complaint to head office and i havn't even received an acknowledgment, so obviously currys don't care about their customers, i have in the last 12 months replaced my washing machine, fridge and freezer all built under using AO, THEY ARE BRILLIANT THEY COME AND LOOK WHERE THE APPLIANCE IS GOING UNPACK ON THE DRIVEWAY AND DELIVER INTO THE KITCHEN, i only chose currys to save a few pound i will never ever do this again, my next step now is to warn every body on facebook and twitter and i am going to write to watchdog to high light that this goes on and the lack of customer service.

I ordered a cooker online and read that someone would be in contact regarding delivery date. 3 days later I had heard nothing so phoned Currys to find out what was going on. I was informed (after being put on hold for over 10 minutes) that I had to contact the manufacturer myself as the cooker was coming from them direct. I stated that Currys had taken the money 3 days earlier so therefore my dealings were to be with Currys only to be told there is nothing they could do.

I took the phone number which turned out to be incorrect but eventually got hold of the delivery department who did not have any record of my post code or reference number.

I phoned Currys again (put on hold again for 14 mins) and then informed someone would phone me in the next 24 hours. I decided to cancel the order instead which was met with indifference but was told my money would be returned in 3 to 5 days!

I then placed my order with AO.com that evening and they phoned me back the following morning to confirm everything. Currys will only be used for in store on display purposes from now on. My money will go to AO.

product support ref: [protected]
Hi there,
I purchased a pc from your Tralee store on 18/01/17
I was told if i took out a cover plan policy for €6.00 i would get the first month free.
I left the store and realised on my reciept no: 034936 that i had been charged. I then sent an email to currys complaining about this and to cancel my cover plan and refund me. The nect month i got double charged there were two amounts of €6.00 debited from my account and its been happening every month since. I contacted by phone last month and i spoke with a guy who told me that for some reason there had been two cover plans set up by mistake and that he was going to cancel the plan and refund my account by €36.00
This month again i got charged twice again which is another €12.00 so i phoned today and spoke to a lady who says my plan was never cancelled and she will cancel it and make sure i am refunded. I have now looked into my bank account and there has been a further €18.00 taken today.
I am extremely annoyed. I should never have taken the offer of the FREE cover plan for the month. I do not under stand why it has not been cancelled when i requested.
I never wanted this plan and i cancelled it months ago. I would like the €36.00 refunded to me plus the extra €18.00 that was taken today. Total €54.00

To everyone who bought a UE Samsung 9500, when it was advertised as edge lit by PC World(up to November) where miss sold as the TV was not edge lit but back lit. This is a substantial difference, and under the 2015 October consumer regs is miss selling. I wanted a 9500 because I thought it was back lit and actually paid for one. When, as you do, I checked the spec's on the PC World web site it said the set was edge lit. I contacted PC World and Samsung and both said it was edge lit, so I cancelled the 9500 and bought the Pana 902 which is back lit. It was when I saw in the November What Hi Fi review that said it was back lit, that I re contacted PC World, and I informed them of the review that they then came back to me and said they had the wrong information and it was back in fact back lit. I was very upset as I had made a decision on the incorrect information from the so called experts! When I first asked PC World to confirm if it was back or edge lit, that was their opportunity to double check there so called expert information. They did not! What this means is any one who bought this TV before they changed the specks to back lit were miss sold. This means you can send the set back and ask for a refund (better and cheaper TV's are on the way) under the Oct 2015 European consumer reg's for miss selling (just search for them in google and will explain in an easy way your rights, or ask citizens advice). If you bought on finance then PC World Curry's are in breach of the contract due to miss selling which means the finance agreement can not be enforced (this is under the consumer credit act). You can request a refund of all monies you have paid including deposit due to breach of contract (miss selling is a breach of contract), and you still keep the TV as under the consumer credit reg's the TV is yours once you sign the agreement, unlike lease agreements, in which the item is only yours when you pay off the amount owed. So all have paid on any kind of finance contact the finance company and claim a breach of contract due to miss selling, you will get you money back and still keep the TV. Try cause it won't hurt.Also if PC World are awkward and you paid by credit card you can again claim that you were miss sold under section 75 of the the consumer credit act and the credit card company have to refund you the full amount paid (you can get your money back and then buy the same TV for a lot less, or even better get one of the new models coming out this year). I will never ever buy a TV from PC World again, it's not unreasonable to expect the information they have is correct, and as I asked them to compensate me because I made a decision based on that information on their website, and had the information been correct I would now have a Samsung 9500(the pana went because it was faulty). Be Careful when you buy from them and make sure you stipulate exactly what you want. They have to honour any thing that you may have requested the set to do. In my case it was a JS8000 and I had told the sales staff I wanted to watch HDR Netflix. This set could not do it even though I was told it could. It took over 6 months and a threat of legal action, but I did get a full refund for miss selling, so don't let them fob you off, you have the Oct 2015 reg's on your side and they make interesting reading. I do know that Richer Sounds give 6 year warranty for the same price (PC World is just 5 years) and you do seem to get staff who seem to know what they are talking about. This is going onto the Samsung page and AV forums, and yes get you money back! Let me know how you all get on and happy New Year.

dishwasher I've waited in all day Thursday 8/12/16 (not daring to even move away from earshot of front door) for a delivery from Currys. They texted me Wed night and Thur morning to say they'd deliver that afternooon before 7:25. No they didn't and their phone guy said he couldn't tell me why and couldn't say when they'd get it to me. He did apologise. Well, that's the last time I shop there. Ordered it a month ago, the saleswoman said I'd get it within two weeks. On Friday 9/12/16 I was very pleased to see the delivery men about to bring my dishwasher. Happiness soon turned to disappointment and anger. Apparently the paperwork had not been done correctly, stating that my old dishwasher for removal was integrated so they said they couldn't do the job. I DID tell the saleswoman when I placed the order that my existing one was integrated but she said a freestanding one would be OK. I was furious, so visited Currys Selly Oak to tell them in no uncertain terms that I was dissatisfied with the joke that is supposed to be Currys service. The manager (Jon) had to spend nearly an hour hanging on phone lines and being transferred from one to another repeatedly. I think this gave him some insight into my frame of mind! What a poor show! Last Thursday Currys delivery/fitting team arrived - WITHOUT MY DISHWASHER! He told me the paperwork had been created in the store as "install only" No dishwasher on the van! Just how much longer is this farce going to continue? Such a level of incompetence is completely unacceptable!

Un able to use a milk saucepan on cooker. Keeps falling of cooker.
Has now burnt my parents leg.

Have tried for months for Currys to come out and see this safety hazard on 3 separate dates.
The worse form of customer service I have come across.
Do not but any products from Currys, go to AO.

Returned a Lenovo Yoga 8 10.1 tablet to Currys on 14/7/2015, after 6 months. It failed to power up. The stroppy salesperson read me the riot act as to company policy, NO REFUND OR REPLACEMENT, as it had just gone over the 6months, this will have to be repaired.(no leniency whatsoever, 3 strikes and you are out! sir.)
I asked for the manager, but the stroppy salesperson tried to avoid my request, eventually got Craig Patterson (manager)who also was from the same mold as the stroppy salesperson. I had to settle for the repair option, going back to Lenovo UK, could take 28 days(what a fantastic service, that's if actually goes back to Lenovo, (I do not trust Currys)
I had the same customer service when I bought the item, I should have learned a lesson.That's another lost customer

I purchased a Zanussi cooker from Currys Isle of Man a little over 12 months ago and recently was invited to renew my knowhow insurance policy with them.
I opted to pay in 10 installments of £9.90 which should have started in May 2015. When I recently checked my bank statements I found that they had made several charges. firstly I had a charge from PRODUCT SUPPORT AG, [protected] GB for £6.50 and then directly to currys £30 on 19th May, they then took £9.80 on 21st May.. a further £6.50 to PRODUCT SUPPORT AG, [protected] GB on 15th June and £9.80 directly to currys AGAIN on the same date.
I have tried to contact the company however had no joy and so I emailed them, they replied saying that they had no record of these charges as they aren't reflected on my knowhow account and that was the end of that.. I requested a call back however have had no contact so far. This is entirely unacceptable, and after researching on the internet by typing in the "PRODUCT SUPPORT AG, [protected] GB" reference it seems that there are many others being basically scammed in this way too. I would very much like to see this bad practice ended and those affected reimbursed!

thank you

I ordered laptop from the website www.currys.co.uk. I got email that the delivery would take 3 days. After 7 days I still haven’t received my order. Ok, I contacted the live chat agent and started to ask about the order. I was shocked that the agent was so unprofessional and couldn’t find any precise info. I simply wasted time. I asked for money back, but the agent started to tell me awful and rude things. Not recommended company.

I bought washing machine from the website www.currys.co.uk. The staff was really useful and they delivered order for free, but the machine was damaged and nothing worked. I asked to change it and they promised to do it ASAP, but after 2 weeks they only promised and did nothing. Every day I heard that they would change it and deliver it again for free. The worst company ever, so avoid these ### and post comments about your experience with them.