Currys
Reviews and Complaints

We placed an order for a washing machine 2 weeks ago. The first one the great delivery guys unwrapped and found it had massive damage to the front of the machine so they took it back and we waited days for another

The one that came as a replacement then leaked everywhere from the soap tray and then proceeded to flood my newly built utility

I was on the phone for 30 mins where he told me I could not reorder and needed to call back the next day - frustrated about all our time already wasted i said I would prefer not to have to make another 30 minutes call to explain everything again and he promised to call me at 9am the next day. At 1pm I called you and another machine was ordered

Today I have stayed in for a delivery promised between 1.35pm and 5.35pm the delivery driver has just called me, at 6.45pm to say he has run out of hours (although never known a truck that size have a tacho meter?) and he cant deliver - the next delivery date is Thursday and if I call again ! I will get a fixed time. Please make sure the below is actioned asap (I work in a bank so am fully aware of timescales regard an official complaint)

To start you can cancel my order I have now ordered through Argos and it is coming Thursday morning

You then need to arrange collection of the washing machine we have here that leaked

You then need to make sure I am, not only reimbursed with all of my money but I receive appropriate compensation for my time that has been wasted and the fact I have not been able to wash any clothes for 2 weeks !

Ref. curry''s installation reference [protected]

Address: flat 3 wraybrook house, 47 croydon road, reigate, RH2 0NA

Letting agent of property: Hunter & Company, Nutfield

Landlord: Unknown

One of your installation team members (the younger one of the two) who helped to fit a washing machine into the above property this morning was heard mocking (in the form of a voice impression) the tenant of the property (above) whilst exiting the property.

As an aside, there is also a packet of cigarettes which has gone missing from the property following the visit. Though one could put this down to an honest mistake of the someone who thought they had brought their cigarettes into the property, given the lack of professionalism shown here, it also wouldn't be a stretch to assume he was unprofessional, and a thief to boot!

When attempting to contact your customer service team ref the incident and using the above reference, the agent would not let me raise a complaint based on GDPR

Ordered a new dishwasher and Fridgefreezer (FF) on Thursday 11th August, paid in full, ordered delivery, installation & recycling for 'All Day' Sunday 14th August (today).

Delivery people arrived at approximately 1.15pm & from their arrival their attitude was not good, one of them, as soon as he got through the back door without even measuring immediately stated "that's not going through the door" - even though I calmly explained that A)it was bought from Curry's & B) had been delivered (handles included) via the same access! Made NO effort to remove it & It's now leaking water all over my garage floor. Left without saying a word & when I read through the manual it state that there should be two 'wedges' inserted into the grill to ensure enough space between the wall and the grill - this was not done - therefore my Fridgefreezer was neither installed nor recycled, both services I paid for.

Tried to contact delivery men on number they had used to ask - no answer even when I left a voice message explaining, then tried to call Customer Services at Currys - called FOUR times, THREE times cut off, once told to contact 'Shop Live' which I did but they couldn't help, so am now left worried about plugging in new FF as could be a hazard - meanwhile I have food spoiling.

Disgusting Customer Care!

Mrs Anne Marie Sells

Mobile phone was Sent back with DPD we have proof it was Sent back for a replacement but that was 18th July we have had no e mail to update on this complaint I am utterly disgusted we are contacting Currys nearly every day accuracy time we being robbed off saying replacement on its way then the item is missing them not received them in warehouse but not scanned I can't believed are being treated so badly it's now nearly 4 weeks down the line 2 complaints gone to Currys and one e mail to say that my wife can't deal with this query yet I cannot take phone calls as I drive a coach and I'm on road a lot just need to get legal advice because we paid 119 for this mobile phone and have had no replacement or refund as promised so many times

My daughter bought an £649.99 Samsung Ecobubble washing machine from Curry’s and paid an extra £25 to have it delivered and fitted on a ground floor with easy access. It worked for 2 weeks but was noisy then during a wash, it shook and vibrated badly and flooded the kitchen.

Called the helpline, and a Samsung engineer came out. He said the machine had been dropped when the travel bolts had been removed and as a result, the concrete block in the machine had fractured, broken up and dropped down through the machine breaking various components. He said it could be completely rebuilt, but actually, Curry’s had delivered and fitted damaged goods.

Curry’s are accepting no liability unless Samsung give them a written report on the machine and Ria in Curry’s customer services accused my daughter of lying about the state of the machine.

We have spent 6 hours over 3 days on the phone to Curry’s and Samsung so far on behalf of our daughter and all we get is Curry’s pathetic drivel and attempt after attempt to avoid replacing a badly damaged machine with a working machine.

The photo attached shows bit of the broken concrete block.

I purchased a product on the 18/06/2022, which was then promptly cancelled due to the shop not being able to fulfil the order. I have been waiting since then to receive a refund. I've contacted Curry's multiple times and been told by multiple different people that I would receive this refund, either by email, the original cards refunded and a physical gift card in the post. Surprise Surprise this hasn't materialized. Most recently (today) I was speaking with a member of staff who promptly entered the call when I queried as to whether they were sure the request would go through.

This isn't a small amount of money and I'm honestly sick of having to take time out of my day to try and fight getting a refund. Can somebody please look into this and do something

Last November I made the big mistake of buying a waving machine from curry's anyway there lazy fitters would not install it or remove the old machine later quoting my kitchen was dirty because there was a couple of cat feeding bowls on the floor in a tray saying g it was cat dropping s well they are work shy lazy people and when I tried to ring there near impossible help line they promised to contact me that 8 months a go..lMe and my family \Friends will not be buy from them again as they DONT Deserve to be in Business

unless they change there rotten customer care. DPJonah. 85 Cuckoo Dene. Hanwell. London. W7 3DT. Telephone. [protected]. Email. [protected]@gmail

I purchased a large chest freezer on 14/7/22 making known that I needed it for the next day as mine was broken. It was delivered on 15/7 and was damaged so taken away again. After many calls to customer services and not receiving any of the call backs promised it was eventually redelivered on Saturday 16/7 and again was damaged and was not then redelivered until Monday 18/7 which in the meantime meant I lost a whole chest freezer full of food.

I have spoken to numerous customer service agents and have been left disgusted in the way I have been treated. These include Lee this morning as well as Pam, Nam, Natalie, Kandis, Quee and others on previous occasions.

I have been told that they can not put me through to a manager and wait for a call back each time although I am still awaiting call backs from 15/7 all of which I have never received.

I have been told they would give me £20 towards my costs and I refused explaining that due to the diabolical way that I have been treated and the fact that I have lost a full large chest freezer full of food I would only except £100.

I have now been told that they would give me £50 which is ridiculous considering the amount of food that I have lost, the time this is taking to sort and the way I have been treated and the stress caused to me.

I spoke to Pam yesterday and was promised a call back from a manager within 2 hours this didn't happen! I called back and spoke to Nam and was told that I would have to wait up to 48 hours and I have spoken to Lee this morning who again was unable to help or put me through to a manager and said I would have to wait a further 48 hours.

This is totally unacceptable! I have spent hours now on the phone talking to different members of your team which has got me no where and has only caused me stress.

I would therefore like a call back today 29/07/2022 from a manager who has the authority and can resolve this today

I reported an issue with my TV, which you arranged to be picked up for repair.

I was horrified the way your pickup service handled my a TV.

Basically is was a single person carrying my 65 inch TV to the lorry, whilst the front screen was bouncing off his legs.

I have sent several videos to the repair centre to show the fault and also how the TV was taken to the van.

My repair reference is 603020.

I can also send further photos if required.

hello sir,through out every respect im making a short complain against bob wally.his a thief and his illegal in the united kindom.bob wally works in snodland doin night work because he were band from doin day work with currys and lack of understanding.Bob wally is very ignorant and has no responsibilities atol therefore i am sending the home office to your depo in snodland because his got no right to work in the united kindom.Bob wally works under kukal in currys snodland and i have no other options but to remove him from the united kindom and to get him sack from team know how currys snodland,ill get back to you with or without further enquires

I brought a washing machine in nov 2021 took 6 months to go faulty so i asked for a repair the repair man cane out on the 6th july tp tell me tje concrete block inside had snapped in hf and i beed a new drum it is now the 22nd july no closer to it being fixed i phoned curry explain that the concrete block

Was on back order could take months

Im a disabled lady and need my washing machine

Hi

I bought a Zanussi cooker off you in 2017, a month ago the glass from the oven door shattered in my hands, i asked my niece to order another one as when i visited your store in Rhyl , i was told they can't help me. This all happened a month ago, i paid £68 and when it came it was the wrong size therefore i sent it back, i have still not had any contact off zanussi or had any money back, i am 82 years old and do no find technology easy without help. I will be going to the ombudsman about Zanussi customer service, however please can you advise about anything you can do to help? My name is Margaret Wynne, 26 Maes-y-Coed, Denbigh, LL163ED. Phone: [protected]. Cooker P.N.C. [protected]

We ordered a fridge freezer it was due to be delivered on 17th July 2022 but this was cancelled and re arranged for 18th July 2022.

I received a text message on 17th July 2022 stating my order would be delivered between 14:00pm and 18:00pm. However this morning i received another text stating it would now be delivered between 07:30am to 08:00am.

When the delivery driver came he refused to take the fridge freezer upstairs to my flat. I live on the 1st floor which means 1 flight of 8 steps to carry it. My son was there. The driver called me in a very rude and unprofessional manner, saying he would not be taking to my door so it will have to stay on the ground floor and i would need to make arrangements for it to be taken to my flat.

But to really try my patience he then asked my son to move so he could go up the 8 steps to my front door to take a picture so he can prove it was delivered. My son told him no way are you going to be doing this as you have not delivered it.

I think this is shocking very disappointing for such a big company to treat there customers in this manner.

I paid alot of money for this fridge freezer only to be treated like this. I accepted the delivery date changing and to be messed around with the times but to be spoken to like i was and for my £500 fridge freezer being dumped on the ground floor.

I will be informing people not to shop at currys in the future because of the delivery service is appalling.

Dear Sir / Madam,

I am writing to you to raise an issue about: Online shopping

The issue that I have experienced was: It’s been almost 3 months now that our fridge has been stopped working,

and we are struggling a lot as you know it’s a daily essential and we also have a small baby, so we are very much dependent on it,

It occurred on: 10/05/2022

This meant that Lots of frozen food got wasted when it was broken initially and now we are really struggling to buy things because of not having a fridge, even every 2 days I have to go out and get the milk for my son.

I am a regular customer of Currys, all my electronic items for my property and even recently I bought an iPhone 13 Pro max. Even though AO gives a price match I always preferred Currys.

And please don't mix my order with the customers who are buying new products because if they are waiting for the fridge it means that they have arranged something but in my case, it's not like that, it's a replacement fridge.

I am really not happy with the service when I am on warranty. Why should I have to wait that long for the fridge and why should I have to struggle. Then what is the point of having a warranty?

It’s been two weeks since we have placed the order and we really appreciate

if you could prioritize the delivery of the product considering our needs.

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

[censored]ing [censored] they don't even call or respond to emails.

Yours faithfully,

I sent my laptop in for repair on Wed.8th June/ 22 and collected it on Wed 15th June 22.

When I got home I realised that they had not returned the power cable so I called Currys and told them what had happened and after a lot of confusion they said they would send out a new lead which I received today Tuesday 21June unfortunately they have sent the wrong power cable which does not fit my laptop which will probably take another five days to arrive

I do not understand why I cannot go in to the cirrys store whi h is under mile away and collect one

I pay insurance on my laptop which guarantees that my laptop will be repaired and returned to me within 7 days well that's not true because I am unable to test my laptop without a cable so I do not know if it is fixed

There was a fault on my TV which was still under Warranty. The TV was only 5 years old. When reported to the local Curry's shop (16/09/2022)I was told that I was going to be without a TV for 10 days while they looked in to whether they could fix it. I find it unacceptable that they could not provide me with a replacement in the meantime. I have now purchased a new TV from elsewhere and will not be purchasing any other products from you in the future.

Went to purchase the above today Sunday 19th June, the price £869 very good price do said I wanted one, while I was waiting I said I also wanted a 8 kg TV so I would look after I had my Mac book, I was told that there were none in stock and somebody had not removed the ticket so the price would be £949, I said you advertised it at £869 but because you have to order it you want the higher price, the manager was talking to the person who was serving me, he never looked at me and said nothing I can do, never smoked never apologised just the ticket was wrong so I as a customer was about to spend £4000 with the tv and Mac and he just sneered at me, what an idiot to lose a huge sale for the sake of £60 I have know bought one at John Lewis which is coming tomorrow and will get my 8k to from them in Chichester, I won’t shop at curry’s in Littlehampton again, very rude and could not care about the customer

A couple of months ago I called to cancel a service care plan from a laptop I had bought 2.5 years before and was told I would be getting a refund to the card I paid with.

I've called customer services today at 12:34 to ask about the refund, as I haven't received it. Was told it had been sent by post to my previous address. They said they could cancel and issue a new check to my new address and transferred me to another department. All of these were cold transfers, meaning each time I had to give the full information again.

The person that answered the phone said, after I went through everything again, that it was the wrong department and that she needed to transfer me again. The next person also didn't know what was happening, I had to go through all over again, but because I don't know my laptop model, just the brand, the person pn the other end hang up the phone call.

I had to call again, and be transferred three times, repeat everything again, to have it sorted. Now I need to wait to see if it indeed gets sorted.

I bought a washing machine 5 months ago and the pipe running in to the indesit machine has been badly fitted and been leaking, this has run under my flooring so i haven't noticed as i have had no obvious puddles, this had run underneath the lino.

Curry's have told me to go to the manufacture and they have told me they will charge me £60 to come out with this is due to a bad install and basically curry's on the webchat have said they cant help me.

Dear Sir, I am really upset with your customer service, I purchased a I Mac( order number [protected]) online on 29th November 2011 and supposed to be delivered in curry’s store,crownpoint retail centre, Leeds by 1 st week of December 21. I been to store 2-3 times to collect ,but the store people said delivered to somewhere else. Then I contacted customer service and enquired about order, said we will investigate and let me know. I waited for couple of days ,no answer from customer service.

I contacted again customer service and asked about the order, they said its looks like misdelivered and will raise lost in transit and it will take 17-21 days. I asked shall I order one more because it was my sons bday gift, which I promised to him that I will buy iMac for his bday. Customer service said no need of that you will get your order back and that time this offer and iMac was in stock.

I received a mail end of December mentioning that your order is missing in transit and curry’s is happy to refund or I can buy same value some other stuff(I didn’t expect this kind of answer from curry’s)no apology or compensation.

I was not happy with solution given by the lost in transit team, so contacted again to customer service. They offered me the same that I can buy any stuff valuing the same amount. I was not happy for that ,so I asked for any compensation because it was curry’s delivery mistake, why I should bear the cost and I asked to give another iMac which is bit in higher price, but they didn’t agree for that. Then I said if you cant offer me that then I want to speak to manager and she raise manager Call, which I will receive from 24-48 hours. I waited 3 days for a call and didn’t received a call from manager, so I called again to customer service,they said they emailed manager, maybe busy, will email again to contact me.this happened again 2 times then I received a call from manager, and he denied to give me iMac but said he will happy to compensate 15%of purchase price. And he will contact me next day if any further stock available for me.no calls from him next day.so I contacted again and again for several times ,the some manager contact me ,same answer , will find some suitable item and will contact me next day. But no calls.

I was completely exhausted with service you provide me, and try my luck again contacted curry’s customer service, people started to hang the call after few talks and this happened today morning too 2 people hang the call on my face, which is ridiculous.

I fed up talking customer service, so I decided to take the refund with compensation today morning (because I already purchased Lenovo desktop from Curry’s store to make my son happy, who keep on asking when his computer is coming) kept my call on hold and hang up in few minutes. Thought network issue, so called again this time the lady kept me mute after few talks and hang up

I need justice ,this is the way you treat your customer, who paid full in advance and believe will get the stuff delivered. Its been 6-7 months and I still waiting for the answer.my hard earned money with you for nothing.

Hoping for the best from you and will hear positive answer from you.

I will wait for a week, and if I not hear from you ,then I forcefully have seek help of consumer court.

Thanking you

Walter prakash mendonca

[protected]