Currys review: Car and repair service for a hotpoint fridge/freezer

In April 2022 I purchased a Hotpoint H7NT 911T W H 1 FRIDGE/FREEZER - "Totally No Frost" it says. Along with a Currys "Care & Repair" contract , this announces a "7 Day Fix Promise"

Just before Xmas the fridge section completely iced up and stopped working, a fault was logged with Currys/Hotpoint and engineer eventually turned up in the new year, quiet a wait but it was Christmas after all. Engineer had to virtually dismantle the fridge to defrost it. When he left he suggest that the unit should be left tilted back from the vertical to aid the auto defrost, strange we thought.

Anyway, in September the fault has reoccurred, logged a call via Currys to Hotpoint and was told an engineer would be with me in 10 days time, what about the 7 Day Fix promise, nothing to do with me says Mr Hotpoint - speak to Currys, So I speak to Currys about the poor performance of their agents Hotpoint and the lack of a 7 day fix. Quick as a flash Mr Currys says the 7-Day fix clock only starts when they are in possession of the faulty item

or an engineer has visited. But there is no promise on how long you have to wait for an engineer, could be forever.

In my case 10 days but today, when the engineer should have attended we get a text (from Hotpoint) to say he can't make it and they have rescheduled him for next week, another 7 days.