Currys review: Customer service

I have visited the Guildford branch 3 times in the last month and been extremely disappointed with the service. This issues range from being given incorrect information on advice of purchasing a laptop which was not available in store so advised to order for delivery. Due to the waiting times at the counter I went home to order to then find the laptop advised to purchase did not have the functions I specifically asked for. 2nd time attended after checking an item that stated was in stock on the website, attended to find no stock! Last Sunday attended to finally purchase the laptop which again stated in store but wasn't. Firstly waited 30 minutes to speak with someone for advice who clearly had no knowledge (despite what your TV adverts state!). Then spend 45 minutes to place the order at the counter - website stated free delivery on the 3-5 day option but I was told I had to pay for delivery! Absolutely shocking service - not enough staff and staff with no knowledge on items being sold i.e. laptops etc!