Currys review: Delivery of fridge freezer

Order no 7447449662 delivered with two dents in freezer door, immediately, I tried to ring 03445611234 (as advised on the order confirmation) on 3 attempts but was unable to get through at all.

Reluctantly, I accepted delivery with 10% discount, this was confirmed by delivery driver, after he contacted Currys.

However when they attempted to change the fridge freezer doors around, from right side opening to left side opening (which is an option of the delivery and installation which has been paid for) they lost one of the screws behind one of the panels inside the freezer and therefore could not complete the task.

Effectively they could not complete the delivery.

(even if they had spare screws which they obviously did not have, I would not accepted delivery with a rough screw floating around in the body of the freezer)

I asked them to return the freezer and subsequently Currys have been informed by the delivery driver and Currys have given me a new order number 7447456948 for the same fridge freezer but they have not given me a date for the delivery.

When is it going to be delivered?

I have called 03445611234 and 03445610000 repeatedly but they cannot tell me the delivery date (that's when you can get through to them!)

I am surprised at such a well established company as Currys have such a poor delivery service but even more disappointed with the customer service I have so far received.

Regards Mr David Callaghan

4 Meadowgate

Worsley

Manchester

M282RB

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