Currys review: Fail to deliver order

Order CUR2341748916

I am writing to complain about the above order placed on Thursday 9th Nov for a iPhone 15 plus and Apple Watch series 9 all was going well order was confirmed we received a email saying dispatched to DPD for next day delivery ( payed for this) . Friday family eagerly awaiting delivery at allocated time, no knock door bell ring but txt from DPD unable to delivery no one home and will be left in designated lockers following day. Saturday awaiting formation of code to lockers no email, DPD driver on estate informed he had the said items for delivery yesterday on his list but warehouse was unable to locate package, DPD contacted will attempt to send on Monday , Monday no delivery contacted Currys system Staes at DPD depot as unable to delivery ( never attempted as no parcel to deliver) this has continued till Wednesday when my husband contacted Currys and initiated a recall of parcels from DPD to Currys after a long phonemail to Currys. DPD update system to order on way to Currys. This was the same this afternoon so contacted Currys again who stated returned received to Currys however the watch was out of stock so could not be sent and I would received a email to re order ( how could it have been dispatched for delivery if it was out of stock? ) it is now out of stock but the phone would be redelivered by DPD upon confirmation of curry processing return from DPD. This was gift for my child for their birthday and after a week of backwards and forwards and £1300 of money paid I have no phone or watch no idea when and if I will get the order just lots of empty promises and to add salt to the wound daily multiple emails for Currys about how my new phone is and all the things we can do with it - this indeed would be wonderful. I would like this fully investigated as it seems that either

1: Currys never sent order tor only part order and that is why DPD could not deliver

2: DPD lost order - but this has now been found to return to Currys on request

3: the information given by employees of Currys is incorrect information and being said to placate me as my anger levels rise.

I have spent money and now numerous amounts of time on this and feel the service given by Currys ( I have been a loyal customer for many years) is shocking.

I would like a swift resolution response and a good will gesture for this to be resolved and for Currys to retain me a customer

Regards

Julie Mitchell