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Currys review: Fridge Freezer delivery

S
Author of the review
5:28 am EST
Verified customer This complaint was posted by a verified customer. Learn more
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Thanks for your order! Here's your receipt
Hi Sarah - Thanks for shopping with us. We've attached your receipt for safekeeping.
In the meantime, we'll be prepping your order ready for delivery.
Order information
Order number:
CUR2339373559
Order date:
[protected]:31
Delivery address:
Miss Sarah Brown
24 Jarvis Road
-
SR8 5EJ PETERLEE
United Kingdom
Billing address:
Miss Sarah Brown
24 Jarvis Road
-
SR8 5EJ PETERLEE
United Kingdom
Your delivery reference: [protected]
Ordered item(s)
1x RUSSELL HOBBS - Stylevia 26292 4-Slice Toaster - Black
Product code 747464
£64.99
1x SHARK - Anti Hair Wrap HZ500UK Bagless Vacuum Cleaner - Charcoal Grey & Purple
Product code 532700
£179.00
1x STATUS - Uppsala LED String Lights - 20 Bulbs
Product code 598664
£12.00
1x STATUS - Uppsala LED String Lights - 20 Bulbs
Product code 598664
£12.00
1x STATUS - Uppsala LED String Lights - 20 Bulbs
Product code 598664
£12.00
Specified delivery date
(delivery on Wednesday 6 September 2023)
£9.99
1x HOOVER - HV3CT175LFWKB 50/50 Fridge Freezer - Black
Product code 502155
£349.00
1x Door Reversal Service
Product code 672755
£40.00
1x SAMSUNG - UE65CU7100KXXU 65" Smart 4K Ultra HD HDR LED TV
Product code 724496
£649.00
1x AVF - Options Portal 1500 mm TV Stand with 4 Colour Settings
Product code 233456
£249.00
Specified time slot
(delivery on Friday 8 September 2023)
£45.00
1x INTERIORS - by Premier Jasper Feature Tripod Base Lamp - Black
Product code 354980
£99.99
1x INTERIORS - by Premier Bryant Floor Lamp - Grey
Product code 354761
£72.99
Standard delivery
(expect delivery by Monday 11 September 2023)
Free
1x RUSSELL HOBBS - RHMM701B Compact Solo Microwave - Black
Product code 181069
£69.99
Express delivery
(expect delivery by Wednesday 6 September 2023)
Free
1x ALPHASON - Davis Mesh Operator Chair - Black
Product code 284974
£99.99
Standard delivery
(expect delivery by Monday 11 September 2023)
Free
Your Stylevia 26292 4-Slice Toaster - Black and Uppsala LED String Lights - 20 Bulbs and Anti Hair Wrap HZ500UK Bagless Vacuum Cleaner - Charcoal Grey & Purple and Uppsala LED String Lights - 20 Bulbs and Uppsala LED String Lights - 20 Bulbs will be prepared for dispatch and a further email will be sent when we have your products tracking numbers (if applicable).
A courier will be delivering these items.
If you would like us to recycle your old product please take it to your local Currys store – Currys store locator link.
Your RHMM701B Compact Solo Microwave - Black and Davis Mesh Operator Chair - Black and by Premier Bryant Floor Lamp - Grey and by Premier Jasper Feature Tripod Base Lamp - Black will be prepared for dispatch and a further email will be sent when we have your products tracking numbers (if applicable).
A courier will be delivering these items.
If you would like us to recycle your old product please take it to your local Currys store – Currys store locator link.
We will deliver your Options Portal 1500 mm TV Stand with 4 Colour Settings and UE65CU7100KXXU 65" Smart 4K Ultra HD HDR LED TV and HV3CT175LFWKB 50/50 Fridge Freezer - Black on Friday 8 September 2023 (from 13:00 to 16:59).
You can now add or update your contact information, amend your visit date, or check your estimated delivery time [available from 8pm the evening before your visit date]. Just go to visitupdate.currys.co.uk and enter your order reference number ([protected]) and post code. You can use this to also live track your delivery on your visit date. If you have provided us with a mobile number, we will send you a text message as a reminder.
What will be done for you?
• We’ll unpack your product and dispose of the packaging for you.
• Before we leave, we'll make sure you're happy with the work we have done.
What do you need to do?
• Be available at the property to accept your delivery.
• If you’ve purchased our recycling service, please disconnect your old product before we arrive and ensure it’s free of water (fridges/freezers will also need to be defrosted). If you’ve also purchased installation, we’ll disconnect it for you.
• Please bear in mind, we reserve the right not to complete your delivery / connection if it could cause injury to our delivery crews or to you; if it could cause damage to your property; if there is insufficient access to your property or if it falls outside of the technical connection requirements outlined by the manufacturer.
We’ll also take your small electronics for recycling. Just have them ready for our driver to collect as soon as they arrive.
Don't forget to sign in to:
• Get notified when something on your wishlist drops in price
• Shop faster without having to enter your details
• Keep track on your orders
Sign in now

Claimed loss: 2 weeks with no fridge - poor service and communication

Desired outcome: £120.00 compensation was promised yet still not received.

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