Currys review: Gas cooker/ installation and delivery over £500

I ordered a cooker/ instalation and delivery online 20th dec 2023. The very next day. I completed the online cancellation request. The cooker wasnt as good as I first thought. I highlighted my reasons.

No refund,

Following week after christmas I contact customer services. Im informed I completed online form correct. Shes sorry. Refund will be asap. Yeserday 2nd january 2024. Still no refund I paid over five hundred pounds. But nothing. I called yet again. Absolutely rude currys staff member. No aplogy nothing. She claims only the installations and delivery were refunded as its not 3 to 5 days after the 21st dec. Hmm someone needs math classes. I still have not recieved one penny refund. Its now 2nd january. She was rude refused to give me a complaint e mail. Ive submitted a verbal complaint manager has to call me within 72 hours. Im looking forward to my chat. Especially if this money isnt returned. Oh and yes I will be wanting compansatuon on top. Currys you absolutely disjust me. And just so you know. I recorded that second call yesterday. Staff need sacking. I said I want my whole refund. Im calling trading standards at 9am. Also my bank. Fraud fraud fraud.

Disgusting 🫣