Currys review: Genuine service and attitude of staff -

I am actually horrified about the terrible service I received.

There was nobody to help me and then when I found someone she told me she could not advise me about any products as she knew nothing about them. When I agreed to buy she took me to the till which was not working and moved me on to another. I put my card in the card reader and got my notification from online banking immediately – she told me the till had gone down and the payment hadn’t gone through. She said I had to pay again. I was not convinced as was showing on my statement as pending already. A male Currys employee then came over and said I couldn’t take the product and had to pay again. He said the bank were holding my money and there was nothing they can do. I was very confused but paid again as was for a birthday present the next day.

Paying twice I walked out of Currys with no offer of help with the big box and the alarm went off – after all the commotion of being at the till for so long your employees then resulted ingoing through my receipt they had just given me!

Wrapped it up for my husband’s birthday and the main vital part was missing! So will have to make another trip back to get a refund – and also to get a refund for the extra payment you took as after speaking to my bank you should not have taken a second payment – they can not put it back in my account and that money is floating around your system! Wrongly informed by your untrained staff!

I am fuming and feel very let down by Currys. I need my money to go back into my account asap for my extra payment.

The bank are also in disbelief and said once a payment is authorised services are rendered by me or the bank – they want to raise a dispute but I said I would contact you first

Yours Faithfully

Jayne Aldred