Currys review: Im complaining about my information being used to purchase a iPad

EMAILED 25th September 2023

I hope this email finds you well. I am writing to express my deep concern and disappointment regarding the recent accusations made against me by your company. It has come to my attention that I have been wrongly accused of purchasing an iPad through a credit agreement, which is entirely untrue.

I would like to clarify that I have never entered into a credit agreement with your company nor have I made any purchase or any other electrical device from your establishment. I am confident that this misinformation is a result of a misunderstanding or an error in your records, or fraud has been committed in my name.

I am troubled by these false accusations, which have caused me significant distress on top of the bereavement of my late husband which I am under counselling and therapy.

I kindly request that you thoroughly investigate the matter and rectify this situation immediately. I expect a prompt response from your company, acknowledging the error and clearing my name from any association with this alleged purchase. Furthermore, I would like It if you could provide me with all the evidence or documentation related to the purchase in question.

I trust your commitment to customer satisfaction and hope this matter will be resolved swiftly and amicably.

I have had ongoing letters of harassment from debt collectors, Creation Consumer Finance Limited, and PRA Group Limited.

My signature was given for a credit check only when I made enquiries, I did not take any credit out because I did not purchase any item, once again I believe fraud has been carried out with this information.

I kindly request that you keep me informed of the progress made in resolving this matter. You can reach me at the details below. I expect a written response within 14 days from the date of this email.

Thank you for your attention to this matter, and I look forward to a prompt resolution

Yours sincerely

Sharon Holland

24 Mill Grove

High Ongar

Ongar Essex

CM5 9GX

[protected]@icloud.com

Mobile: [protected]