Currys review: Kenwood

Order reference - cur2335990307

order date : 09/05/2023

we purchased a Kenwood slimline fully integrated dish washer which was delivered and installed by curry's. We bought an insurance package to cover this product.

The machine started cutting off soon after it was installed. It cuts of and after few days the power comes back on.

This problem was ongoing to a point where it blew out or fuse box. We got the fuse box repaired and reported the fault to your team. Your experts were sent over and they declared the machine as a write off. On three occasion the wrong size machine was delivered with a promise to get it right next time.

On the 10th of February a member of your customer service team suggested i go to a curry's shop, they directed me to and that the manager who have been briefed to help me choose a replacement. Not only did the shop manager had no idea, they did not deal with white goods in that shop. The shop manager called your customer service team and gave them the details of a similar dishwasher product code:371295. We lost contact with the customer service personnel and so i had to come home to re-engage with them again. The customer service person suggested that i get a refund and repurchase the product. However they will have to remove the old product for the refund to go through. The removal of the integrated product will leave that section exposed to my two toddlers which is a child safety issue.

He was not prepared to authorise the new product because it was slightly higher than the original product.

This has been a very frustrating experience, having to manually do the dishes and managing my toddlers.

The inconvenience caused by the luck of attention to details by the online service team is unacceptable. I was advised that the issue has been escalated to 2nd level management and that i would get a responds in 5 working days. This decision was taken on the 10 and when i followed up i was informed it was acted on on 13 Feb. I should have gotten a responds by the 20th and still no show.

I have been paying my insurance promptly every month with the hope of securing an assurance that i am guarantied a functioning machine. As a matter of urgency i need the new machine installed asap and i look forward to hearing from you.

thank you