Currys review: Logik fridge/ freezer: model number: lfc55w22

n Tuesday, 12 September 2023 at 15:18:28 BST, [protected]@aol.com wrote:

Please see attached email that was not delivered last week.

Hopefully, it wil get throughto the right team as I have had no joy speaking to anyone that can help

Dominic Cardozo

----- Forwarded message -----

From: [protected]@aol.com

To: customer.[protected]@currys.co.uk

Sent: Friday, 8 September 2023 at 13:03:06 BST

Subject: Logik Fridge/ Freezer: Model Number: LFC55W22

Dear Sir/Madam

Logik Fridge/ Freezer: Model Number: LFC55W22

I refer to our recent purchase of the above appliance and wish to express my dissatisfaction with the overall service that I received from Currys and will comment as follows:

1. Both my wife and I visited the Slough Bath Road store on 12 August 2023, to organise the exchange of a faulty appliance, (which I must add was agreed reluctantly, despite 2 independent engineers advising that the appliance purchased on 31 May 2023 should be written off) as the compressor was faulty. (Receipt number 051312)

2. (The appliance of 31 May 2023 was a replacement to another Logic Fridge/ Freezer purchased in October 2021) (Receipt number 114953)

3. A Delivery date of Thursday 24 August 2023 was agreed in store, and we were assured that this had been booked.

4. No delivery materialised on Thursday 24 August, and nor had any notification been sent in advance of the delivery, advising of any issues.

5. On checking, I was informed that no booking had been made, which was quite frustrating to find out on the day itself (especially as we were assured in store) that delivery had been arranged.

6. A delivery was then agreed for Saturday 26 August, which arrived in the morning.

7. On opening the packaging, the Delivery Team established that the fridge door had a massive dent.

8. Since they had already taken out the appliance, that was being replaced, we were informed that they would have to take away both appliances, leaving us with no appliances at all, until another appliance was ordered.

9. As we had already items of food (dairy, etc) with no means of storage, this posed a problem not to mention unnecessary inconvenience we were to face (with no alternative appliance for our use) through no fault of our making.

10. They recommended that the door from the appliance that was being taken away, be swapped with the delivery appliance. Whilst this was not our preference, we reluctantly agreed, so that we were not inconvenienced further.

11. Whilst writing I would point the appliance purchased in 2021 had a fault (all food was freezing in the fridge) and when the engineer called in August 2022 well within the warranty period, he hardly checked the machine other than using a thermometer to check the temperature and said our floor was faulty. Less than 5 minutes was spent at that visit). Subsequent visits established the appliance needed to be written off. which then meant using the extended warranty.

It has been necessary for me to follow up, on all occasions, to check on status each time and get matters resolved and the communications has been poor (not to mention inconsistent in store and over the phone).

As this is clearly an unsatisfactory situation, and the whole service provided by Currys on all occasions has been extremely poor, I feel I should be compensated for this sorry situation and general debacle.

I look forward to hearing from you as soon as possible and if you need to discuss matters, I can be contacted on [protected].

Please note in light of this experience, which has been extremely poor, I will not be using Currys again and will source any future domestic and electronic appliances from alternative sources

Yours sincerely

Dominic