Currys review: Order number cur2448468884 hisense rq7604sas american-style smart fridge freezer appalling customer service.

1. I made this order online on Friday 19th April 2024. It was accepted to be delivered the following day Saturday 20th April 2024.

2. Later that day I received an email/text suggesting that I might like to change the delivery date to at the earliest Tuesday 23 April 2024.

3. I was not willing to do this as we had arranged for Peterborough City Council to take away our existing appliances on Wednesday 24 April 2024. I was charged £30 for thisWe would have to transfer our food to the new appliance first i.e. on Tuesday evening.

4. I phoned your customer services on Saturday and agreed that the appliance could be delivered on Monday (today).

5. Your agent agreed to refund the £40 Saturday delivery charge. This has not happened yet.

6. The appliance was delivered at 8.15 this morning.

7. To get it into the kitchen your delivery men took the doors of the fridge off.

8. Once it was in they put the doors back on.

9. When we switched it on the Alarm light went on showing that there was a fault on the door.

10. I phoned the delivery man on his mobile. He said they were out of the area now and could not come back to sort it out.

11. I then phoned your customer services again. The Agent initially said that I should phone again after 6 pm but the earliest delivery slot would be on Wednesday. I said this was not satisfactory and she put me through to another agent.

12. This agent said that you could exchange the product tomorrow morning. I was not happy with this, and he offered compensation. I was about to say that I would accept the exchange and we were then cut off – the phone went dead.

13. I cancelled the Peterborough collection of the old appliances and will have to rebook this in two weeks’ time.

14. I then phoned your customer services again and spoke to “Clare” She said she couldn’t help and I should phone again after 6 pm, She also said that you would have to send out an engineer to decide whether the fault lay with the appliance or with the delivery.

15. I will have to do this.

I have been a Curry’s customer for many years and bought many things from you, the most recent before this being a desk top computer. This is very unsatisfactory service and I need it to be sorted out as soon as possible, preferably with a phone call today.

I paid a lot of money for this appliance and expect better service and compensation for the distress and inconvenience you have caused

I look forward to hearing from you as soon as possible.

Yours faithfully