Currys review: Refund of paid for services not given

Dear Curry’s

I made the order below and received the products. However, there was a problem with delivery times being changed on the day – which was on 17-10-2023 for the TV.

It was initially confirmed by you that the time of the delivery on the day would be between 09:50 – 10:50 hrs

I arranged my work diary to fit this time slot, thereafter needing to leave my home to get to work to meet my diary commitments on the day. I allow myself time for the delivery persons to set up the TV and take away the old one to be re-cycled [taking away packages too].

Just before 10:50hrs I received notification again the delivery time slot was being changed to between 10:50 – 11:50 hrs. The actual delivery was around the latter time of this slot when I was having to leave my home minutes later to get to work. As such there was no time for the two men who arrived with my TV to set it up, take packaging/old TV to re-cycle. Basically, the package was put in my hallway. The delivery persons apologised for the lateness of the delivery and re-assured me that would be reimbursed monies I paid for services not rendered. They telephoned you in my presence for this to be arranged.

Monies owed to me include:

TV Set up Fee [£45.00 – Product Code 021201]

Remove/Re-cycle Old [£25.00 – Product Code 11302]

Can you please confirm when these monies will be refunded.

Thank you

Kitrina Christie

Home Telephone number: [protected]

From: Currys

Sent: 09 October 2023 10:35

To: CHRISTIE, Kitrina (DEVON PARTNERSHIP NHSUST)

Subject: We're pleased to confirm your CURRYS order (CUR2340557242)

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Please do not reply to this email. This is a servicing email. We cannot accept incoming replies.

Thanks for your order! Here's your receipt

Hi Kitrina - Thanks for shopping with us. We've attached your receipt for safekeeping.

In the meantime, we'll be prepping your order ready for delivery.



Order information

Order number:

CUR2340557242

Order date:

[protected]:33

Ms Kitrina Christie

8 Haldon View Terrace

8 Haldon View Terrace

Heavitree

Devon

EX2 5DZ Exeter

United Kingdom

Billing address:

Ms Kitrina Christie

8 Haldon View Terrace

8 Haldon View Terrace

Heavitree

Devon

EX2 5DZ Exeter

United Kingdom

Your delivery reference: [protected]

Ordered item(s)

1x SANDSTROM - S150PCC20 Screen Cleaner

Product code 284452

£9.99

Specified delivery date

(delivery on Tuesday 10 October 2023)

£9.99

1x SONY - BRAVIA KD-50X89KU 50" Smart 4K Ultra HD HDR LED TV with Google TV & Assistant

Product code 703488

£799.00

1x TV set-up and demo

Product code 021201

£45.00

1x Remove and recycle your old appliance

Product code 111302

£20.00

1x 5 Year Care & Repair - SONY - BRAVIA KD-50X89KU 50" Smart 4K Ultra HD HDR LED TV with Google TV & Assistant (Ref : 494402LC2E)

Product code 281501

£250.00

Specified time slot

(delivery on Tuesday 10 October 2023)

£45.00



Your S150PCC20 Screen Cleaner will be prepared for dispatch and a further email will be sent when we have your product tracking number (if applicable).

A courier will be delivering this item.

If you would like us to recycle your old product please take it to your local Currys store – Currys store locator link.

We will deliver your BRAVIA KD-50X89KU 50" Smart 4K Ultra HD HDR LED TV with Google TV & Assistant on Tuesday 10 October 2023 (from 07:00 to 10:59) and you will receive your Care & Repair terms & conditions separately.

You can now add or update your contact information, amend your visit date, or check your estimated delivery time [available from 8pm the evening before your visit date]. Just go to visitupdate.currys.co.uk and enter your order reference number ([protected]) and post code. You can use this to also live track your delivery on your visit date. If you have provided us with a mobile number, we will send you a text message as a reminder.

What will be done for you?

• We’ll unpack your product and dispose of the packaging for you.

• Before we leave, we'll make sure you're happy with the work we have done.

What do you need to do?

• Be available at the property to accept your delivery.

• If you’ve purchased our recycling service, please disconnect your old product before we arrive and ensure it’s free of water (fridges/freezers will also need to be defrosted). If you’ve also purchased installation, we’ll disconnect it for you.

• Please bear in mind, we reserve the right not to complete your delivery / connection if it could cause injury to our delivery crews or to you; if it could cause damage to your property; if there is insufficient access to your property or if it falls outside of the technical connection requirements outlined by the manufacturer.

We’ll also take your small electronics for recycling. Just have them ready for our driver to collect as soon as they arrive.

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• Shop faster without having to enter your details

• Keep track on your orders

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Payment breakdown



Paid Today: ECMC_CREDIT-SSL card ending in 9401

£1,178.98

upfront



Total package





£1,178.98

upfront



Need help?

Visit our Help & Service Pages



Call us [protected]

Monday to Saturday 9am – 6pm, Sunday 10am - 5pm



We'll recycle your old tech for free! Take it to your nearest store and let us take care of it.



Currys Group Limited acts as a credit broker and not a lender. Credit is provided by Creation Consumer Finance Ltd. Both Currys Group Limited and Creation Consumer Finance Ltd are authorised and regulated by the Financial Conduct Authority. Currys Group Limited, 1 Portal Way, Acton, London, W3 6RS. Registered in England. No. 504877.