Currys review: Samsung TV

I would like to complain about my Samsung television which broke down last week. While watching the BBC iplayer the screen froze and then failed to show any image despite all efforts. I contacted Curry's by phone and was directed to Samsung who informed me that my television was out of warranty. They offered me a significant discount if I purchased a new TV through them but had my concerns, so I bought a new JVC television from Currys, but missed out on the 25% discount.

I am concerned that this product is less than 2 years old (receipt attached), and I see that case law suggests that an average life expectancy of a television should be 5 years but typically last for 8-11 years or 50000 hours of use. I see that there have been successful claims through the small courts for very similar cases in the past.

I believe that I am due some recompense for the unusually short life span which my product lasted, and I would be grateful if you could consider a proportionate offer of compensation to save me taking further action.

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