Currys review: Television sales service

Robert Renshaw
39 Brown Edge Road,
Holts Estate,
Oldham, OL4 5QG,
Tel: [protected] email [protected]@gmail.com
Order Reference Number [protected] from Curry's Elk Mill, Oldham, dated Wednesday 22 November 2023
50" LG television plus installation. Receipts available.
I am an old man, 75, and suffer from stress and other medical issues including mobility problems and bad eyesight hence my desire to have the TV installed by Curry’s. The whole sorry business has upset me deeply
I am writing to express my absolute disgust and frustration at the way I have been treated by Curry's, I bought a television on 13 November to be installed on Monday 20 November. It arrived as planned but it was the wrong television. It had to go back. The agents who arrived to install it did not reconnect my old television back up properly on realising that they had the wrong TV. It failed to work and it took me an hour to fathom out what had gone wrong. I am connected via a BT box set up. I couldn't get my BT box to work properly either. This left me feeling very upset and very stressed.
The following day I had to get a taxi to your Elk MIll store and sort out what had gone wrong. I managed to get the right television and a new installation and delivery date was set for Wednesday 23 between 14.50 and 18.50.
I waited and waited but it failed to turn up. Instead I got a message at 20.00 telling me that it had been cancelled and rebooked for the 30 November. I was not even asked or given an opportunity to select a new date. Now I have to wait another eight days. I first bought my TV on the 13 November. Come on Curry’s, I have still not got it. It’s a really poor show.
This is the worst service I’ve ever had in such a great store. Everything that could have gone wrong did go wrong. To be fair Curry's Elk Mill did refund me for the unnecessary taxi journey down to sort out the problem and I was assured that all would be well now. Well, it wasn’t. Now I've got to go again.
I'd had to buy a new TV because my old one developed screen problems, lines all across the screen with intermittent flashing. And guess what? It was a 50" JVC which I bought from Curry's only two years ago.
I would appreciate a quick response. Thank you
Incidentally, I edit a community magazine and would hate to write a short article outlining the poor service I experienced at Curry’s.