Currys review: Vat reclamation for exported fridge - no longer supported

Hi there, I bought a fridge freezer from the Currys Store in Bournemouth (Branch 2878 Bournemouth; Receipt - 142064) on 01/07/2023 and was served by Willliam (Nice Gentleman) who was assisted by his boss (whose name I think may have been Mike).

I confirmed that the item was for exportation and that I would need it delivered straight to the Shipper and once the process was completed I would reclaim the VAT as VAT/ Duty would need to be paid in the country where the item was shipped to.

This was fully appreciated and and accepted by the Manager who assured me that I could claim the VAT back. Now I don't seem to be able to speak or email anyone from accounts to deal with my exported item for VAT Reclamation, hence I can't claim the VAT back.

I have my eReceipt and BOL but no one to send it too via email. (See attached).

I called Curry's 06/11/2023 via web chat and spoke with Noxy, Mohammed and Simon, all who confirmed that this service was no longer available/ supported in store and that they couldn't tell me the process which replaced it so that I could receive the VAT.

I managed to find a customer service email address: customer.[protected]@currys.co.uk, but the email bounced back and within the response, contained a link which took me back to the available contact methods i.e. web chat...

Is there no way that I can email Currys to discuss this with someone from Accounts?

Is there no way of claiming the VAT back?

Very disappointing, if so.