Damelin Correspondence College [DCC]
Reviews and Complaints

My daughter applied with Damelin branch to further her studies in December 2013, we were given a quote and offerd a discount if we pay during December 2013, i made a payment in December, but due to unforseen circumstances I lost my job and decided to cancel the course and advised Damelin, they promides that the refund will take 12 weeks, but to day I m battling to get a refund I spoke to Andrew the manger at Bramley and he does not bother returning my calls after promising to contact the refund commitee in Durban and will call me back, I called Chantel Maharaj fore the last six weeks and she has been promising that I will be refunded by the end of the week. What a terrible service from Damelin. Please I need my money

Diana Moloi
[protected]
[protected]

I applied for a course on the 9th of December 2013 - paid course fees (R5400 + registration fee 500) total R5900. Due to financial constrains I had to cancel the course and requested the refund on the 29th of January2014 according to the application form there's waiting period 8 to 12 weeks. I phoned many times and I was told that I should wait for 12weeks. The money will be in my account in the 12th week. Today the 20th of May 2014, way over 12 weeks and I have still not received any refund, every time I phone the headoffice [protected] they have some excuse but no solution. Please assist me.

After amolst 3 years of fihting for my refund with no success and no help what so ever from the most rude and unprofesional people at damlin i still have not been able to receive my refund as i get constant lies from each individual i speak to after hours on the phone.
the staff at damlin also refuse to put me in contact with someone who may be able to resolve this matter.i have multible communications from damlin and have spent hours on the phone.getting frutrated and annoyed with the conatant lies and fighting led to the supervisor SHARON EDWARDS screaming and swearing back at me and ended with her stating that now she will not pay my refund.
please contact me for more info as i do have proof on mail.
[protected]@hotmail.com

need your assistance in getting my refund back from Damelin. I registered and paid the full course fee of R 7613.00 on 04.4.2011 for the information systems analyst and design course. As per the contract (see attached), I was to receive the study materials within 21 working days. This never happened. After several fruitless attempts to try and get the materials, I was left with no other alternative but to cancel the course and request a refund. This was agreed to by Damelin and to date after numerous empty promises and expired deadlines, the refund is not done. Please assist.

Should you have any further queries/concerns regarding the above, do not hesitate to contact me. Kindly confirm receipt of this mail.

Regards

Michelle de Allende

My sister registered with this colledge to do a book keeping course which i am paying for. after 2 months without study material, we decided to deregister. this was in April 2011. They kept on debiting my account for a course my sister wasnt even doing. Then they tell us that de-registration will take 30 days since they have to consult whether or not they can cancel her. which instution does that? im not asking for your permission to deregister, im telling you. everytime you call them, theyre always spinning some story about how they have many cancellations and how it should take another 30 days, then 30 days later they tell you theyre still working on it. (i mean if youre dealing with that many cancellations maybe you should ask yourself WHY?) .During this time they are STILL taking money from my accout- 4 months later!.Their call center operators are liars, and theyre absolutely useless. they dont know whats going on in their own company. What am i supposed to do to stop this?

I registered with Damelin college durban in February 2011 and I am still waiting for books on my Secreterial course. I wish to cancel and will expect a full refund. It is almost as if there's no one with even a tiny brain working at Damelin college durban, the reason why I say that is that I have phoned countless times and haven't heard anything back from them after speaking to them (Damelin)

I registered for a risk management course with Damelin last year, for me to find or receive the study material it took +/- 3 months, that I even wrote some of my assignment without Books. I then completed all my assignments, after that I struggled to get my results, they said nothing and I had to phone them to enquire. Now I completed all and passed on April, I phoned them they say my certificate is not ready and that I must wait for 8 weeks before I can receive it. These people are only after money and they run their college like a spaza shop. For me it was not the first time but I thought they changed but still, they are the worst. Brutus

Hi. I would like to know who I can complain to about the teachers at damelin. I don't understand how people can be content with learning from people who work at damelin because they don't have jobs other places. The lecturers are not trained teachers. They studied what they teach at damelin. I understand that that could sound like a good idea but its not. They have no skills to teach students. And besides that, they are arrogant and they lose our assignments which means me fail at h d of It. Please help. Thank you

I enriolled my son at damelin (part of intec) and paid my deposits on 19 february 2010. He only received his study material in december 2010! I have never experienced such appalling service! When you contact them you have to use a student counsellor help-line, which takes ages to get through, can only help with the most basic questions and keep on making empty promises. I heard "all the material will be there next week thursday" for a year from various student counsellors without it actually happenning once! They send you the answer sheets to problems in the study guide, without sending the actual study guide itself. I eventually managed to speak to management (you really have to make a fuss before they give you another number to call) with even less response! I even tried to stop my monthly payments to them around july or so to get some joy. The accounts department quickly phoned to demand payment but when I said I will only pay once we receive the material, it was just left there again. Take my advice if you consider studying through damelin / intec, choose anyone else. You will not get any service and they will frustrate you and waste your time.

I have been sending emails from several email addresses to address my problem, so far no one waked up or response whatsoever regarding the expiry date of my course. Damelin were late with two of my books for the last assignment. I had trouble finishing the last assignment. I contacted Damelin since 16 Feb 2011. After several emails, phone calls etc. They have told my husband telephonically that my course have expired 19th March 2011. Never did I receive it black on white they have delayed their response in assisting me with my query since 19 Feb 2011. I have received a short answer which by the way did not make anything clear to me after their so called expiry dat on 29 March 2011! NOT ONCE DID THEY MENTION TO ME YOUR COURSE WILL EXPIRE WITHIN — DAYS! I need them to give me a date to extend the last assignment for me to finish and receive my certificate ASAP! Never in my life will I enrol at Damelin again, your service stinks! Please help me. Y. Pansegrouw - email [protected]@agrimail.co.za

I have gadly paid my school fees on the 2 february 2011 r130000 cash looking forward to my duties with this institution oh but what a nightmare I have had! Can anyone believe that I have not received a student number or study material to date, nor have I received any sort of communication on what is happening! Is this because 'thank you tumelo for your money, you now on your own bye!' attitude? Was informed that systems are down after I had to call one of the consultants personal cellphone! I would really love to know from damelin how they expect me to prepare for exams yet alone trust them with anything? Add to my frustrations I called [protected] spoke to kgomotso who transferred me to dolla who said I need to talk to portia or slyvia I was then answered by a rude lady that informed that they don't talk to clients students... But she said she's transferring me anyway oh to my suprise I was transferred to a answering machine that said : ' please call within working hours' what the? I have had it with damelin... Wonder if there's anyone there that knows what they are doing - at this rate, give me a refund and i'll find myself a professional institution!

Good Morning

I would just like to find out where / whom I can contact regards to study material that I still did not receive from the above mentioned college.

I have registered with the above mentioned college in July 2008, and paid the full amount for this course at registration.
I have written my first exams in May 2010 and Nov 2010, I still need to write two more exams, the next one is now in May 2011, BUT
I can't write this exam because after a year of asking and pleading from Damelin for the study material still outstanding no reponse or reaction from them.

The last time I tried to get these books out of them was two week ago once more they asked me for the details, wich I faxed trough to them a week after that I asked them
if these books were send out, they confirmed it was send out, I can phone again at a later stage for the tracking number, once again when I phone for the
tracking number I was told there were no more stock for the books needed, NOW I would like to know how can you confirm the one week its done and the next it is not.

Thank you

MAUREEN DANIEL
STUDENTNR: [protected]

I am very disappointed with everything regarding damelin.
At first, things seemed fine after receiving my books.

Then, nothing. My student card arrived blank...
No schedule, nothing. Haven't received any invites to any exams, and it is already 8 months since registration.
Haven't heard anything from them and they are avoiding my calls.

After that, on my side, I am dealing with a long term situation which prevents me to continue with the course I applied for.
I have applied for cancellation and supplied every document they requested from me.

Only to find out they are now deducting my fees off twice in one month.
They don't seem to hesitate to take our money, yet they can not give us our money worth.

I've tried phoning for the last week, only to be put through someone who can't even hear me. Apparently, there is a problem with their lines.

No-one is getting back to me.
This has been a total waste of my money and time.
Damelin makes promises they can not keep.

I have enrolled with this organization for year now. Last year in May I received my study material but two books were missing. It was noted on the delivery note that I will receive the rest of the books shortly. I have not received my books to date. I have followed up a number of times telephonically and via email. All I get is promises, one after another but ultimately nothing gets done.

I really want nothing do with this pathetic institution. All I want is my money back for the course, exams and past papers. I also want any future debits to stop with immediate effect.

I have noticed that they respond to all complaints with a template answer. I do not need one of those. The next time I hear from them it should be about when I am getting my money back as I will need it to enroll at another reputable institution to get my career off track after a year of complete waste.

I registered with Damelin Correspondence College in December 2009, with the promise that I would start receiving my study material 6 weeks from date of registration. I received some of my units end of January, then after calling them waiting on the line for 15min with student support at the end of Febuary. I was told my economics book is on back order, great, After I sent emails to student support. They don't reply to students emails. (so much for the support). I called waiting for 15min before I get any help. the advisor tells you that there is a printing problem so no study units can be dispatch, and that the text books are on backorder. after once again another email was sent to student support surprise surprise, no reply. On the 19th of April, I demanded my textbooks. they said I will have both by Friday 23rd. only received my economics one. I would like my management practice one. cannot study that subject with out it, and I write on the 25th of may. this is horrible service from an education institution, who doesn't care about the students. My worry will this be the problem again from May as I write again in october 3 more subjects. all I ask if for my textbooks I pay for!

Damelin was supposed to refund me of my exam fee paid by mistake last August, and they requested me to send my banking details and that the money will be refunded after ninety days. But 90 days have passed and i'm still waiting. No body is coming back to me to let me know what the hold is. I no longer call them because all I do is hold. The money that i've used to call them has already exceeded the amount owed to me. Please Damelin, atleast respond!

Since the full amount paid for the course on 14 January 2010 to date (07 April 2010) no study material received. Only a student no is received. On request for cancellation to get the money back, I am told that there was 14 days cool off period after registration. Obviously I did not know that I am going to struggle 3 months to get the study material. I am told that a cancellation committee will decide if I can cancel the registration and if the cancellation request was successful it will take 90 days for a refund. I wish I knew what I know now and I would never considered enrolment at Damelin.

I went to damelin in braamfontein and was helped by louisa. I paid upfront for the course (credit management) but to date I have not received a single book.

When I called them I was told that there was an error on the system and that it would be rectified however nothing has happened. When I wanted to cancel I was told that a cancellation board that has meetings every second week would have to sit and determine whether or not I can cancel. I mean what the *!

I have sent a copy of my complaint to the city press. Hopefully those * will catch a wake up and do something. I want my * money!

I have been trying to get hold of these people for the last two weeks. I have tried to phone the call centre, I have tried to phone the durban branch! There are four different numbers I might add. I either get an engaged tone or no answer! This is wasting my time and my money! I need some important material for my exams that are in a month! When I finally got hold of the call centre, I get that recorded voice telling me to push a few numbers and then some music and then bam! NOTHING! I get cut off! I have phoned that line 6 times today alone! This happens every time! I got really fed up and decide to phone Cape Town. Finally someone answered, only to find out that only the call centre can help me? What? Are you serious? So she gives me the call centre switch board number and a nice enough lady answers. She transfers me to a consultant; I get some music, and then guess what? Nothing! Cut off again!

I am paying good money for a service that I just am not getting! I have never ever had such a problem anywhere in this country ever! What on earth am I paying for? I most definetly will not be using Damelin Correspondence for my next Diploma.