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DO NOT GIVE THIS COMPANY ANY OF YOUR HARD EARNED MONEY. They do not deliver on their services and frankly their results should not be trusted given their poor reputation.
In Feburary 2023, I purchased 2 kits for my wife and I and the oncology report. The collection kits were sent very fast and collected promptly as well. Now, almost 2 years later (Sept. 2024) only one of our kits was "sequenced" however the oncology report delivered. Durring this extreme delay we reached out the company many times but were not given anything in terms of information about the process. The company offered a family planning report as compensation for the delay, but this was also not delivered. We have absolutely nothing for our money at this point.
Recommendation: Stay away from this company - do not engage in business with them.
Immediately contact Dante Labs and demand a full refund for the undelivered services, providing all relevant details about your purchase and the delay. If they remain unresponsive, escalate the matter by filing complaints with consumer protection agencies or seeking legal advice. You may also consider sharing your experience on public platforms to warn others about their practices.
Thanks! I have already done all of the mentioned activities, including seeking legal advice as their constant delays has serious impact on my family planning process (we were making decisions on kids based on the genetic results). But the lawyer we spoke to said it would be very unlikely that we get anything from the company and just end up with legal fees to pay. So, the best I can do is post on every possible channel to let people know NOT to use them. But I have a list of MANY customer like myself who have also had significant impact on their health decision making because of Dante Labs.