Dappz’s earns a 1.0-star rating from 8 reviews, showing that the majority of customers are dissatisfied with experience.
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bait and switch
I ordered a part for refrigerator (W10312695) was advertised as $103 and some change with 12 in stock. Ordered part on Sunday. On Monday I chatted with Customer Service and confirmed part would ship that day. Received an affirmative answer everything was fine. Three hours later I received an email that the order was cancelled and refunded, the "Internet Price was wrong." The new price $183 and change. They graciously offered to let me reorder at the "new " internet price.
ice maker kit
Please do not order from this company you will be very sorry.
Return policies
Return policy: we offer a 30 day warranty against any defective products, sold and/or distributed by us (Dappz / auto inc), excluding oem items. For all oem items, after the 14 day warranty period from the date of purchase, we will gladly open up a return however, you will responsible for the return shipping charges. The original shipping charges are nonrefundable. Important note: your warranty is with the manufacturer. Dappz / auto inc does not provide any warranty after our initial 14 day warranty period.
Non-defective items are not covered under warranty.
Returning non-defective items
Items must be new, unused and unopened. We do not accept the returns for any opened oem items. The refund is contingent upon inspection of item (S) upon return. We will issue refunds for the product only minus the 25% restock fee.
For orders which had free shipping, a $10.00 shipping fee will be deducted from the refundable amount to cover the cost of the original shipping.
Hello, please provide your order number and we will be more than happy to look into this.
Dappz Customer Care Representative
awful return policy
Unforgiven return policy (25% restocking, had to pay for the return shipping fees): I ordered the wrong part (lost an eye in battle and cannot see very well), only opened the plastic wrapper of the part. They approved the return, I paid for the shipping (normal), and they said the part has been installed (?!) and could not be resold, then said they could resell it as "used". I asked the part to be shipped back to me (sent them a pre-paid label). Not impressed. They are not helpful like www.appliancepartspros.com. Dappz may be few dollars cheaper, but they are unreliable, untrustworthy, unhelpful, unforgiving and just not worth your time and money.
RE: Order 2093432
My warehouse manager opened the package and it is clearly been installed and we can't sell used items. The return instructions and we also reminded you several times that all returns must be in new and unused condition. Your return does not meet our return requirement. The part has been installed.
We emailed you and informed you of this and you understood the reason for denial of the refund.
Thank you!
Is Dappz Legit?
Dappz earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Dappz.com you are considering visiting, which is associated with Dappz, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Several positive reviews for Dappz have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
However ComplaintsBoard has detected that:
- While Dappz has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 8 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- There was some difficulty in evaluating or examining the information or data present on the dappz.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
- Dappz.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The dappz.com may offer a niche product or service that is only of interest to a smaller audience.
- SSL check indicates that the certificate is not valid, it means that the connection between the server and browser is not secure. We strongly advise against visiting this site or providing any personal or financial information. If you have already done so, we recommend taking immediate action to protect your information.
- Dappz protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
wrong battery
Purchased a computer battery from www.dappz.com and received the wrong one and when I tried to get a replacement they said that they were not able to offer me anything. They did absolutely nothing to help me and the worst part was when they said that everything was my fault.
I never expected such a bad service!
This was my first experience with Dappz and I'm very disappointed and upset with low quality service.
Maybe after they see this they'll change their mind, but I don't expect much.
I'm also very unhappy with the fact that now I have to waste more money and buy another battery.
clowns!
I've ordered some dishwasher parts from www.dappz.com and when I opened the package I found out that my order was incorrect! Parts did not fit so I contacted Dappz customer service and asked for a replacement and they said that they were not able to do that because it was against their policy. Then I asked for a refund and they said that since I have already opened the package they were not able to accept it back so refund was not possible! Are you kidding me? Clowns!
not recommended
I've purchased several details for my PC from Dappz website and some parts arrived damaged due to a very poor packaging. I sent a replacement request and they said that it was not possible. They seemed very nice and even offered me a refund, but told that first I have to send my entire order back. I agreed and did as they said.
I know that they received the stuff a long time ago but they keep telling me that they got nothing so refund is not possible! I know they are lying!
People, remember my words and make sure not to order from this scam company. I will not give up until I get my money back!
the company cancelled my order and increased the price
I was shocked with the services of www.dappz.com. I have ordered a part from the website and the seller cancelled the order and didn’t even inform me about the cancellation. When I didn’t get the order, I informed the seller about it. But he told me that I needed to reorder the part if I needed, but the price suddenly went up drastically. I asked to return money and decided not to buy from them again.
promises and lies about the order and its delivery
The company www.dappz.com scammed me couple of times. I placed the order on Wednesday and waited for the items on Monday. But on Monday I got only email from the seller, who excused and told me that on Wednesday I would definitely get the order. But on Wednesday was the same situation, and the seller continued to provide some blah-blah. Stay as far as possible from this company, because I was sick of their promises, but they refused to return money back.
I also ordered.from.them... they are the most awful company... they sent wrong part then made it out like i ordered wrong part... have to pay to send back and then 25 percent restock fee... buyer beware with this company they are absolute worst
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Overview of Dappz complaint handling
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Dappz Contacts
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Dappz emailssupport@dappz.com100%Confidence score: 100%Support
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Dappz address940 Calle Amanecer, Suite H, San Clemente, California, 92673, United States
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Dappz social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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