David Lloyd Leisure review: Shocking neglect

we’ve experienced similar issues to those shared by others. DL’s parking mismanagement and disregard for member well-being have caused us relentless stress over the past year.

Our Experience:
Parking Control Failures:

Despite providing our vehicle details multiple times, DL failed to register them with their parking agents, leading to unjust fines.
This escalated to debt collection letters, causing emotional distress and leaving us concerned about our credit rating.
Deceptive Promises of Resolution:

DL repeatedly assured us that the problem had been fixed, but those promises were false.
Each attempt to return to the facilities ended in further harassment, proving those resolutions to be nothing more than empty words.
Ignored Complaints:

We reached out numerous times, raising concerns and requesting action, but our complaints were largely ignored.
Double Standards:

While DL responds quickly to public complaints to protect their image, they neglect private concerns, no matter how serious the impact on their members.