David Lloyd Leisure review: Membership and parking control services

As a family, we joined David Lloyd Leisure (DL) expecting a premium experience. Instead, we’ve endured a year of relentless stress and harm due to DL’s mismanagement of their parking control system and their shocking disregard for members’ well-being.
Here’s what we’ve faced over the past 12 months:
1. Parking Control Failures:
o DL repeatedly failed to pass on registered car details to their parking agents, leading to baseless parking fines.
o This mismanagement escalated into a barrage of debt collection letters, causing emotional distress and threatening our credit rating.
2. Deceptive Promises of Resolution:
o DL assured us on multiple occasions that the issues were resolved, but these promises were false.
o Believing their assurances, we attempted to return, only for the harassment to continue after every visit.
3. Ignored Complaints:
o We sent over 30 emails highlighting these issues, yet DL showed blatant disregard for our concerns, failing to act or resolve the problem.
4. Double Standards:
o DL is quick to address public complaints to protect their image but consistently ignores private ones—even those causing severe emotional and financial harm to members.
5. Emotional and Financial Damage:
o The harassment and lack of resolution caused significant emotional distress, and we paid for a membership we could not use.
o Our granddaughter, once excited to visit, now refuses to return due to anxiety caused by this ordeal.

DL’s actions prioritise profits over people, ignoring the devastating impact on members. It’s time we hold them accountable. Share your story if you’ve experienced similar treatment, and let’s ensure no one else suffers as we have.
#DavidLloyd #ConsumerRights #UnethicalPractices #ParkingMismanagement #PublicWarning

**David Lloyd Leisure (DL)** markets itself as a premium fitness and leisure brand, but behind the scenes, members like me have been subjected to shocking treatment that everyone should be aware of.

Here are the **issues I've faced over the last 12 months**, rooted in DL's **mismanagement of their parking control system**:

1. **Parking Control Failures:**
- DL **failed to inform members about changes to their parking control system**, leading to countless members, including myself, receiving **baseless parking fines**.
- Despite registering my car details multiple times as required, DL repeatedly failed to pass this information to their parking control agents. This mismanagement resulted in a barrage of **debt collection letters**, causing emotional distress and threatening my **credit rating**.

2. **Deceptive Promises of Resolution:**
- On multiple occasions, DL assured me the issues were resolved, yet these turned out to be false.
- These deceptive promises misled me into thinking it was safe to attend, only for the harassment to continue after every visit.

3. **Ignored Complaints:**
- Over **30 complaints** were sent via email, detailing the ongoing issues and requesting resolution. Despite these efforts, DL showed a shocking **disregard for member concerns**, failing to act or respond meaningfully.

4. **Double Standards in Handling Complaints:**
- DL responds swiftly to **public complaints**, protecting their image, but consistently ignores private ones—even those causing significant harm to members.
- Their focus on maintaining a pristine reputation comes at the expense of resolving the root issues.

5. **Emotional and Financial Damage:**
- Beyond the financial burden of paying for a membership we could not use, the relentless harassment caused **significant emotional distress**. My granddaughter no longer feels comfortable visiting the facilities, and the damage to my **credit rating** has been devastating.

**This behaviour from a company that claims to be ‘premium’ is unacceptable.**

David Lloyd’s failure to manage their parking control system, compounded by their disregard for complaints and deceptive promises of resolution, is at the root of this ordeal. Their refusal to take responsibility highlights a business model focused on **profits over people**.
**Let’s hold David Lloyd accountable for their failures.** Share your stories if you’ve experienced similar issues, and let’s ensure no one else has to go through this.
#DavidLloyd #ConsumerRights #UnethicalPractices #PublicWarning #ParkingMismanagement #HoldThemAccountable