David's Bridal
Reviews and Complaints

Its Davids Bridal calling me when i don't need to schedule an appointment. They have been calling me nonstop during the day on my cell phone while i'm at work the past few days. I already have an appointment to pick up my dress in another week. I have had nothing but problems from them. My bridesmaid dresses didn't come in on time. i finally got two of them monday. One of my dresses is still on its way and my wedding is may 23, 2009. and, my girls need to have alterations done before the wedding. They ordered one dress in a size 8 when my cousin wears a size 2. so, now she has to get alterations done. and, thats the dress i'm waiting for. it has to be shipped to indiana where she lives. so, she will literally have two weeks to have it altered. i will never recommend davids bridal to anyone for thier wedding. all the comments i have been seeing on the internet. bad service from davids bridal. i guess you get what you pay for. no wonder the dresses are so cheap. their is always a reason. they get thier dresses from overseas somewhere. I got an apology letter from headquaters stating that they come from overseas and that is why its taking so long. i can't wait to have my appointment done and over with so i don't have to deal with them anymore. And, my dress better look good and my bridesmaids dresses better be what i ordered or their will be serious problems

Let me start off from the beginning...

I was engaged in 2007' and as soon as the news got out I did what most girls do and searched on davidsbridal.com for ideas on the most important part of the planning "the dress" as I was searching I came upon this beautiful gown. It was "the one" I just knew it! I saw the price $800.00 and, I thought i'd never get this dress b/c it was too expensive and, above my mother's budget. I tried to erase the thought of this dress because it would never happen... And, being a plus-size girl it's important to look good and feel great in a dress. I just kept looking at other dresses and, knew there would be more dresses at the store i'd bound to be happy with. About 8 months later in feb. Of 2008 my mother, mother-in-law, and friend arrived at david's in mobile, al beginning the search of a dress. They didn't even have us down as an appointment after the countless reminder calls I received and answered. I shrugged it and, thought it was the tiniest thing to worry about b/c I wasn't going to let anything ruin my day. The consultant was friendly but, not helpful. I was nice and, tried on the dresses that she hand picked but, did not find what I was looking for. I decided to look for myself and, came upon the dress that I absolutely loved on the web-site 8 months prior. I thought it would be fun to try it on and, just have 5-min of bliss in my cinderella gown. I stepped out into the mirror and, in front of the other brides and, my mother's. I felt beautiful and, everyone stopped and stared. My mother began to cry and, said that it was the one. She did not care how much it was but, that it was perfect and, she would do this for me because I deserved it. We purchased the dress and, ordered it in a smaller size. We would hold it there until the wedding.

Almost a month later I had some scary but, exciting news I was 6 week spregnant. The wedding was in the end of june and, by that time I would be around 6 months pregnant. We postponed the wedding until after the baby. Noah was due october 9th, 2008! My mother called david's after the news of noah to ask if they can hold the dress until the wedding but, it wouldn't be until the following year. They absolutely aggreed and, said it was no problem! To just call when we were ready. Well, during the pregnancy I had alot of complications and, a bad after-birth c-section that left me bed ridden for 2 months. Along, this my mother fell ill with bladder disease that led her to disability and, the lost of her mother and, my grandmother. Not to mention financial problems due to the economy we came through it all and, my fiance and I decided with my parents and his to go with the wedding for some happiness in our life. In feb. We called to verify the pickup of my dress but, guess what? They didn't have the dress and, didn't know where it was. Stated they tried to call us to pick it up months previous but, no one answered. I was devestated but, not nearly as much as my mother. They were being inconsiderate and, rude about the ordeal. We were told we could not receive a discount and, not to mention a refund. After 3 weeks of no word. I I even came to the point where another dress wouldv'e been fine but, the manager debbie? Said no. My mother called corporate to explain the situation and, they were upset with their mobile management. Oh, and the dress was discontinued! They called back the next day stating they had the order at the main wearhouse. They would ups the order directly to our address. 7-10 days. Well, 15 days later... No dress. We called yesterday and, the manager was in denial and basically blaming ups and, stated they shipped it off april 2nd. She called and made sure "we" gave her the correct address. Which is a yes and, the only address I have. She never once apologized! My mother called her to verify they did not have the dress there and she said no. Today "we" called back and, they said that they did in fact have the dress there! But, the pensacola david's bridal manager had to drop off my corset for underneath my dress b/c the condition was worn down from the other one. So, my father had to drive 2 hours to mobile from where we live to pick up my dress. It has been a complete nightmare. I have given them alot of business bridesmaid and all and not once was offered a discount or nothing. Thankyou david's for almost ruining my day!

This company tells you one thing and then delivers another. Was told to order all dresses at the same time so that the color lot would be the same. One dress arrived 3 weeks before the other 3. Also, dress quality is very poor. Zipper broken on one dress and 2 sizes to small even though the girl tried the dress on in the store for the exact size. Very poor customer service. Rude at the counter and would not listen to the bride. Glad I didn't get my bridal dress there! NEVER shop here. Will ruin your whole event.

i recently went to Davids Bridal for a dress for my sons wedding. When i first arrived there was only one other person in the store, no one asked if i needed help. As i was looking for a dress 3 or 4 young girls came in and the sales ladies rushed to help them as they did for 2 other women. MY HUSBAND was finding dresses and bringing them to me. This was not his job. The only time I encountered anyone was when myself and my husband finally found a dress that wasn't marked on, zipper ripped or dirty looking(worn) that i wanted to buy did a sales person ask me if needed any help. I was at the checkout counter when asked . It was too late we had been in the store for about an hour. I even called to make sure they had the style, size and color that i wanted that morning. I will not go back there for my next dress.

I ordered my toasting flutes through David's Bridal website a couple weeks ago and when they arrived via UPS they were both smashed to the point only the stems were remaining. I went back to the website to find out how to return them and I could find no information for how to return them and get my money back. Their FAQ says I need to request a return order number for my order, but there is no way to do this. On top of that, I cannot return them to the store, and I can't even find a customer service number! This is terrible! I am going to have to just go through my credit card company to dispute the charges. With only a couple of weeks before my wedding I don't think I'm going to be able to get these replaced.

I am engaged and getting married in August 2006. I went through David's Bridal to get my gown and was very satisfied when my associate called me to tell me the gown I wanted was being discontinued and $300.00 off. I went to the store with my mother, and we were told that if we wanted to hold the dress, we must put money down. We put down close to $300.00, which we were later told will put the dress on lay-away. While reading the contract with the store manager, I was confused to the wording of the receipt. We went over it TOGETHER, and I understood that 25% of the deposit would be lost if I did not want to purchase the dress. That is also what I was told by the store manager. I asked her three times. I decided I no longer wanted that dress, so I called the store to find out what I should do. The first time I called I was told I would get in-store credit of my deposit amount. I was furious! Why would I need almost $300.00 in in-store credit? So, I called back and spoke with a manager. She told me that 25% of my deposit would be in in-store credit and the rest would be refunded to me. That is also what was explained to me at the time I signed my contract. I explained the amount I put down and my remaining balance. I was told that I would have about $70.00 in-store credit and the rest refunded. This was after her calculations. I went to the store just last night to get my refund, when I was RUDELY told that that wasn't the case. I explained to both the store manager and the assistant manager what happened, and they simply said, "Well YOU signed the contract." Not only was the manager condescending, she was rude, making snide comments to me under her breath. I took this to the Corporate level, contacting Mary Mike, who was also no help. She told me that I should have read the contract more carefully and it was basically my fault. When I told her that I was lied to, being told that I would get 25% of my deposit back, she didn't want to hear it. She told me that I could go the next level up by contacting her supervisor. She gave me an address so I could WRITE A LETTER! What century do we live in that I cannot call him?!? I asked her if she writes letters to get a hold of him, and she said rudely that she calls his secretary. So why the hell can't I call his secretary? Needless to say, I was lied to, demeaned and treated horribly once I made a complaint. DO NOT SHOP AT DAVID'S BRIDAL. I wish that I had done research first. I checked the Better Business Bureau, and there are unresolved cases such as mine, where customers were told one thing, signed the contract which is ambiguosly phrased, and when they wanted a refund they were told the same thing that I was. Please, do your research! David's Bridal is not the way to go.

I ordered a dress online & it was too small. I have been trying to get a return item number so I can send it back & no one will give me one. I can't get anyone to call me back, or email me. They are the worst bridal store I have EVER seem! I will never order or recommend anyone order from them

Our experience with David's Bridal has been a total nightmare. The staff has been completely disrepectful, dishonest and unprofessional.
When my matron of honor went to purchase her gown, she was humilitaed due to her dress size infront of other customers. Turns out the rude person assisting us was the "manager" - or so they claim. After my matron of honor tried on the dresses, we went to order her dress and when asked the size, the "manager" stopped typing, laughed and asked "what size pants do you even wear? I think you need to go up a size or 2", we explained that she had just tried on the dresses and that was the correct size; she continued to argue with us, looking my matron of honor up and down and making facial expressions at the customers in line behind us. Finally, I asked that she continue with the transaction, she rolled her eyes at me and after everything was finished, wished us "good luck with that". My matron of honor left the store in tears, as everyone was not only looking at her, but also heard the conversation with the "manager" in regards to her weight.
When we order my maid of honors dress, we paid for it to be shipped to her house as she is not from the area. After about 6 weeks, I called the store to see the status of her order, as she still had not received it. They informed me it was never shipped out because we did not pay for it. I explained that it was paid for and they said they would have to look into it. I received a sarcastic message from the "manager" (another one, so we're told), stating that they could not find this info in their system, so I will have to come down myself and pick up the dress, as we did not pay for it and they were not going to ship it. When I could back, I spoke to the first "manager" I had dealt with and asked if I could fax over the receipt. She told me no and when I asked why, she placed me on hold and the call was disconnected. I called back and she told me that she did not have the time for me right then, so I asked for the information on the district manager, she responded "um..we really don't have one, I will give you customer service's information". I called them 12/28 and have still not received a call back. Eventually, we spoke to yet another "manager" and faxed over the receipt, and the dress was shipped (almost 2 months after it arrived at the store).
The next time, I made an appointment for another bridesmaid to get her dress, when we arrived we were informed that they did not write it in the book so we would have to wait for assistance. About an 30mins later, I walked up to the counter and asked if one of the 3 employees standing there could help. Once I explained the situation and we were ordering her dress and shoes, the "manager" (and yes, another one) told me that the shoes would be dyed & ready to be picked up when the dress came in. When the dress came in, I called to see if the shoes would be ready too, they told me I could pick up both items on 2/16. When I went to pick up the dress, the shoes were not ready. I explained the sitauation and ANOTHER "manager" told me she would have them ready on 2/18 and best of all, she explained that when I had called before, they meant that the shoes had arrived at the store not that they had been dyed. Funny, because I physically had them in my hands and brought them to the counter - I guess they shipped them out and back to themselves or something. Again, the shoes were not ready. On 3/8 I spoke to yet another "manger" - I had called and demanded to get the district manager information and this one gets on the phone. She said she would look into it and get back to me Mon or Tues. Yesterday, I still did not hear from her, so I called. The shoes were still not ready. She told me that "even if I have to dye them myself, they will be ready tonight". I called today...still not ready. She calims that I told her I am not coming to pick them up...I paid for them, why wouldn't I get them? I told her I will be there tomorrow and they need to be ready...we'll see how that goes.
On top of the shoe drama, 2 of my bridesmaids ordered their dresses on 2/9 and were told they would be in 2-4 weeks. Turns out that they will not be in until 4/10 because the store never processed the order until 2/28, which means that if they need alterations there will be a rush fee.
The whole store is a joke. It amazes me, because every person we have an issue with just so happens to be another "manager" and that they do not really have a district manager. I cannot believe that they are so unprofessional and disrespectful to their customers; especially due to the amount of business each bridal party brings to them. If you want to save yourself a headache and avoid turning into a bridezilla, STAY AWAY FROM DAVID'S BRIDAL.

I visited the David's Bridal store in Brooklyn to buy my wedding gown and other items. The consultant was helpful, but I did not realize that when she was billing me, she put in the order not the corset I tried in the shop, but a completely different model. I paid for the combined delivery of the items to my home address in a different state. A few weeks later I got an email saying that I need to pick up the corset at the store. It wasn't an option, first of all, because I am away from NY, and the corset # was different from what I tried in the shop. I called the store. First, the secretary left me on hold transfering to someone who was not picking up the phone. I hung up after 7 minutes, called again and asked her to check that someone is ready to pick up before transfering me. She tried to compain, but I knew from my visit to the shop that she is sitting literally around the corner from the associates and could just turn her head and call for them. Then I spend about 20 minutes talking to an associate. He tried to talk me into several options that required more payment, such as delivery of different packages etc. I insisted that they should send me the corset I tried in the shop, together with my dress, for which delivery I had already been charged. Finally, we agreed on these conditions and on refund of the difference in price of corset (the one they tried to push on me was more expensive).
Now, it's been two months since my visit. They delivered a box with a corset, which is neither what I tried nor the one they tried to send before. It does not fit me. I tried to find a corporate contact of David's Bridal, but they do not provide and feedback or contact forms online. I can only try to call the shop in Brooklyn again, or give up and buy the corset I wanted online, of course for an extra charge. I am very upset with this "service" of pushing on me the items I have never tried or ordered, and with the absence of contact information to get in touch with the company.

Initially when I purchased a bridesmaid dress the girl helping me told me the hem would run $10 and the alterations would run $50. You can imagine my surprise when I took the dress in for a hem and they wanted to charge me $60. They then told me the dress didn't fit because of my bra and tried to sell me a bra for another $60. Not to mention that the sale people completely ignored me. There were approximately 8 sales people present and I was the only customer. I will never set foot in another David's Bridal again.

I found what I thought was the dress & veil of my dreams at the Sunset Hills location in St. Louis last Thursday. I put the dress, garment bag, veil & blusher on layaway and put down a deposit of $200 (total was about $750 with the dress and veils). The dress was very beautiful and the veil was dainty with a small edge of pretty beads very light and simple. I was kind of surprised that it was $179, but the consultant told me that is how much they run on average. So I came back on Sunday to try the dress on again with headpieces (tiaras and headbands) and to get my Maid of Honor's opinion. My consultant let me try on the headpieces with the dress but in a different size since the one I bought was on layaway. I thought that was odd because I had already put money towards it... but whatever... She also brought out a sample of the veil I had in layaway. I was very confused at first to see that it was NOT the same veil as the one I had tried on last time! It was this heavy thing with gaudy beads and tacky lace! I asked her if this was the same veil from Thursday... she double checked and said that it was indeed the same on that I had on layaway. I didn't make a fuss then but I was 99% sure it WAS NOT the same veil. IT WAS NOT MY STYLE AT ALL! Since they were very busy on Sunday and my consultant was working with about 3 other customers, I just left and went home. I compared pictures from Thursday with the ones we took that day and I confirmed it WAS NOT THE SAME VEIL! So basically I had bought something that I didn't try on. I could not believe they had done that to me! So I decided I would go back Tuesday night (Monday was a holiday) and take that veil off of Layaway. I figured I wouldn't cause a scene and I was just trying to give the consultant the benefit of the doubt thinking maybe she mixed the veils up. When I arrived I spoke with a girl named Tammy who was professional but did not seem to want to help me. I was hoping to take the veil off layaway and just put that money towards my dress. She told me that I could not do that. She said I had to pay everything off first and then I could exchange the veil for something else of equal or LESSER value. So if I couldn't find something worth $179 (cost of the veil) then I would basically LOSE money. Now why would I want to pay towards something I didn't want in the first place?!?! Or even more so something that I never even TRIED ON!?! Next she told me that if I cancel the layaway I could only cancel the entire purchase not just a portion of it. So I did. I canceled the dress and everything. To top it off she tried to tell me that I would forfeit the 25% I had put down. I had to point out that the layaway policy CLEARLY STATES that all cancellations with in 10 days entitle the buyer to a FULL refund. THANK GOODNESS I had read the policy! It's a shame they lost business over a simple matter. We were planning on outfitting our entire bridal party (12 people) plus the mother of the bride & mother of the groom through David's Bridal. We were also going to go with them for our invitations and party favors. To quantify this: They lost about $6000 over a matter of $179. What fantastic business sense they have! I was hoping to send an email to corporate but there is only a mailing address on their site and I will be sending a letter but I doubt anyone will read it. I would not recommend David's Bridal to anyone.

Our daughter is getting married in California and selected David's Bridal as the source of her wedding dress and wedding party dresses. My wife went into the store in Tacoma, Washington, to order her dress and they insisted on personal identifying information, even though it was a cash purchase. Shortly thereafter, we began receiving telemarketing calls from other businesses, including the Mens Wearhouse chain. We are sure that this is the source because we always insert a "time bomb" when responding to marketers or merchants, such as a mispelled word or name or some incorrect but vital information. That way we know the source of marketing we receive in violation of ethics and often law. In this case, we are on both the state and federal "do not call" lists. Today (2/11/09) we received a call from "Steve" at the David's Bridal customer relations office in Virginia, asking how their service is. When my wife relayed this information to him, he replied that it must have been a dishonest employee who sold the information to make some extra money, because David's Bridal has a policy against selling information. He said this very matter-of-factly, as though having a dishonest employee doing such things is no big deal and not unusual for this business. Also, since providing her registration information to this business in Fresno, California, our daughter has been flooded recently with spam e-mails tailored to her wedding plans. She made the mistake of providing them her e-mail address so they could contact her.

I do not recommend this outfit to anyone who does not want to be forever haunted with junk mail, spam and telemarketing calls in violation of the Telephone Consumer Protection Act.

Ted L. Bader, Hoodsport, WA

I recently had visited two David’s Bridal stores one in Northridge, CA and one in Oxnard, CA. My first experience was not a good one to say the least. They associates were unprofessional and had no idea what they were speaking of. I ended up getting the store manager over to assist me because she actually knew the designers and had some customer service skills. I ended up purchasing a dress and had to order it for delivery in April 2009.

My second visit to David’s Bridal was the one in Oxnard, CA at Rose. That experience was such a horrible one! First when scheduling the appointment I asked the receptionist when would be a good time to come in when we could get an associate to assist us with sizes etc. I was told the best time to do this would be at the end of the day! Otherwise I would have to deal with the "party like atmosphere" basically the craziness of the associates not being able to assist you because they are assisting thousands others customers at the same time. I the bride was having to grab different color dressed and sizes for the whole wedding party. I then decided I wanted to try on the dress I purchased 2 weeks prior from the David Bridal in Northridge. The associate told me to go and take a look to see if could find the dress on the rack. I didn’t find the dress on the rack however I did find the dress on a manikin. When I asked to try it on she said that she would need to get permission. She then returned and stated that I could try it on and it would be a few minutes to get the dress. Finally after 10 minutes I was given the dress and had my sister assist me in putting the dress on. As directed by the associate I put it on over my head and when I did this I felt a sharp pain going down my left forehead and it keep on scratching me all the way to me eyelid. At that time I said OOCH what the hell is scratching me. As I looked at the dress the associate had left the large pens that had held the dress on the manikin on! This was it! I had too much and left with all my bridal party. I don’t even think anyone noticed we were gone!

I would NEVER recommend any brides going to David's Bridal for anything! The whole experience was horrible and this upsets me because this was supposed to be a special experience! I believe this establishment should be audit and I am sure you will see a lot more complaints other than mine! If I could I would cancel my dress and go elsewhere. However it is a non refund purchase.

I'll be in wedding number 10 in May. I'm starting to get excited about this one because the plans are coming together. The bride is letting us pick which dress we want to wear (Yay!) out of a few options that she selection. So, I've been trying to get to a David's Bridal to try one of the options on. I went to the David's Bridal in Antioch on Monday to find out that it no longer exists (Go Figure...let's just shut Antioch down why don't we?). That left me with three David's Bridals to go to - none of which are in Nashville - all of them at least 30 minutes away. *sigh*

So, I decided to go to Cool Springs to the David's Bridal. We can call this one DB1 since it's the first one I went to TODAY. I walk in and no one is sitting at the front desk. I'm weary of going into bridal shops and just roaming around because it's a specialty store. So, I wait...

And wait...

And wait...

Suddenly, this woman appears and says, "Did you need something?"

I proceed to tell her that I am in a wedding in May and I need to try on 2 dresses that the bride selected. I proceed to show her the list and she kind of waves it off. She explains that I would need to be fitted and that I may have to wait a few minutes. I told her that it was fine and asked her where the bathroom was. Despite her slight attitude, I proceed on to the bathroom and then went to the racks to try and find the dress.

The dresses were haphazardly placed on the rack but I was able to find the ones that I needed. They weren't all in my size but I picked a few as samples so that they wouldn't have to search feverishly for them. When I get to the desk, she says, "Let me see if I can find someone to help you." I said, "Great! I just thought I'd get these dresses as samples." When she returns, she says, "We're really busy right now. Is there anyway you can come back because... (AND THIS IS THE PART THAT REALLY PISSED ME OFF)...you're obviously frustrated and can't wait."

Without even pondering that she just made an assumption about me and my feelings, I said, "You know what? I'm good. I'll just go to another David's Bridal. Have a good day."

Her: Please don't leave.
Me: NO, I'M GOOD! YOU SHOULD HAVE POSTED ON YOUR WEBSITE THAT AN APPOINTMENT IS MANDATORY!

That was instance Number 1. The second instance happened 2 hours afterward the first instance. As I'm ordering my dinner, I decide to try and make an appointment at the David's Bridal in Murfreesboro for this evening. I call and make an appointment for 7PM. I get lost trying to find it but eventually found it. I was a few minutes late but I called ahead to let them know that I would be late.

I walk into the store and (again) no one was sitting at the desk. I know they must be busy. However, the girl that was walking through carrying a dress could have said, "I'll be right with you ma'am.". Keep in mind I MADE AN APPOINTMENT THIS TIME. So, I wait...

...and wait...

...and wait some more.

Finally, I decided to start walking around to see if I see anyone. I see a woman walking through the store. She was busy but caught my eye and said, "May I help you?" So, I told her the same thing I told the last woman. Being that I noticed she was busy, I said, "I'm going to go ahead and start looking for the dresses.". She said, "That's totally fine! I'll be right with you in a second!"

So, I go back into the racks. I lost the paper I had written the serial numbers on so I went back through the emails in my phone. I found the dresses and came back out to get waited on. The girl I saw earlier was having a conversation with another woman who worked there. Neither one of them acknowledged me. So, I wait...

...and wait...I move to another spot in the room...and I wait...

The girl I saw earlier was now playing on the computer. At this point, I put the dresses down on a chair and leave David's Bridal...PISSED.

When I get home, I start to search for an email address or phone number to report my complaint. They have nothing of that sort on the website. Therefore, I call the only other David's Bridal near the Nashville area to discuss the matter. While talking to the manager, I break down crying. For several reasons:

1. I feel like I've been discriminated against.
2. I just drove to 2 David's Bridals outside of Nashville.
3. It was just plain rude and uncalled for.

The woman I spoke with at Rivergate apologized repeatedly. I made an appointment with her and she promised that I would be taken care of. She stated that they will be BUSY but I will be taken care of when I come in on Saturday. She also gave me the name and number of someone to call and report this to.

All I know is, I WILL NOT be using David's Bridal when I get married. They can kiss my...

I will never refer any bride to go to Davids Bridal. I went and ordered my dress from Davids Bridal in October and was told it will be expected to arrive in about 6-8 weeks. I went to this store on three separate occasion and no one informed me that my dress has arrived. About two days ago I take the rest of my bridesmaid to get there dresses and as we were in the process of wrapping up the sales associate asks me if I would like to pick my dress up. I was puzzled because this was the first time I ever heard that my dress has arrived. So asked her when did my dress arrive and I was told it arrived in October therefore, my dress has been sitting in this shop for two months and I was never informed. Then I was told I would be contacted by one of the managers and still have not received a call but what should have I expected they let my dress sit there for two months so I knew the manager would not have called. I am still in the process of getting to the bottom of this situation but as far as there customer service they failed.

Please, I'm begging you all to NOT EVER shop at David's Bridal! I wish I had researched the company more before I even wasted my time with them. OK here's the story:

I went to DB in August 08 to get a head start on my wedding planning and dress selection. I had a really nice associate (I have to give them that she was great, poor girl no longer works there so she's probably SMART!) who helped me find a gown that I LOVE! So far so good. I was told not to worry that I'm apparently a shorty and that I would definitly need the hem taken up because they offer one free alteration with the purchase of the dress and that they also clean/press the dress, do a bead check, and make sure any loose threads are taken care of. So I'm thinking GREAT, no problem cuz I'm not psycho dieting, I'll wait til the spring, get my fitting & free alteration and be on the road for one single price!

Soooo I went back in Dec 08 (wedding is in June 09) and bought the dress. I verified and was again reassurred that I get one alteration free and to call soon to make sure I get an appointment in a timely fashion. So I called today for the alteration. And the seamstress was very rude to begin with and then informed me that alterations are NOT free, not even one time, and that there is a set cost depending on your dress for whatever parts need fixing. This could add up! I was irate. I asked how much just for the hem which of course she couldn't even give me a ballpark figure. So I asked to be transferred back to the manager. They told me that they never do free alterations and that they would never have said that. So too bad for me. Now I have a non-returnable dress and I've been lied to and I'm out of $$ for dresses cuz seriouosly, I'm not rich! So I called corporate and they can do nothing or don't care. The lady (Heidi Miller) was pleasant on the phone but couldn't really do much or wouldn't or whatever. She said I have one day to return the dress & they will refund me.

So my beautiful princess dress is going back and I'm really sad about that and I have to start over. Thank god I have a few months but such such such BS! I'm so mad about this and they will lose the extra money of my 6 bridesmaids & 2 mothers (mom & mom-in-law) who will not purchase so much as a ribbon from this crappy store!

There are so many consumer complaints out there on David's Bridal and rightly so. If you had a good to reasonable experience with them you just hit the jack pot, because the experiance could have been unimaginably insulting and unfair.
The company's focus is on taking your money upfront without any guarantee on their merchandise, service or consumer protection.
Talk about David's Bridal's policy on ordering merchandise. You have to pay the full amount upon ordering, and by the way, all sales are final, no exchange and no refund. Wouldn't it be fair to put down half the money upon ordering and pay the rest when their service and goods are deemed fair and you actually pick-up the merchandise? Specially when their ordering system is sloppy that they frequently order wrong sizes or item.
David's bridal does not want to improve customer service, actually, they don't want to hear from you . If they did, they would list their head quarter contact information radily available to customer from their website.
David's bridal company must mistreat their employees or doesn't provide adequate training. Their sales people seem stressed, unhappy and vendictive, not exactly a wedding business attitude.
My recent experience with them were aweful and most uncomfortable, from dirty merchandise, mis-ordering and vendictive sales manager. I am glad it's over and this complaint is the last thing I would ever involve myself with them.

The first time I went to David's Bridal I presented myself to the woman at the counter and she asked me for the bride's information. It was a whole production involving two or three sales people and they couldn't find the information for the bridal party in their system. Lucky for me I remembered the color and style of the brides maid dress that I needed to get - they should have been able to tell me this but they did not know to find the information in their system. So they put me as a separate entry in their system.

I found the dress and did a fitting. It was too big in the bust and she wanted to sew pads in it. I told her I wanted her to just take it in. She disagreed and said it would look better with the pads. I had to convince her I didn't want them and she said that she would take in the bust. So, she did the pining for the alteration as I requested.

I was required to pay before they did the alterations. When I went to pay I was standing right in front of a sales woman at the register. She was not busy except for the fact that she was chatting with the sales person and customer at the next register. I just stood there and stood there waiting to just pay. I'm sure she saw me - I was standing right in front of her and she just kept on having her conversation. And I'm not talking about waiting for a brief time, she just went on and on and ignored me. When she was finally done running her mouth, she said that she couldn't ring me up because she couldn't find me in the computer. They just entered my information in the system minutes ago! I had to wait more - just so I could pay and leave!

When I went back the second time the seamstress finally saw me she could not find my dress. They had put it in the wrong location on the rack. When she finally found it I got to try it on. I had (wrongfully)assumed that it was ridiculous to have a second fitting - if they measured me right they should have been able to do the alterations correctly. However, she never even took in the bust seams! I was speaking with a different seamstress this time (the head seamstress) and she said that I didn't ask for the bust seams to be taken in. This made me furious. I had go there a third time.

I went back for my third appointment, which I scheduled it for the first appointment of the day (I think it was noon on a Sunday). Because the store was a distance from where I live and I wasn't sure what the traffic would be like I left with ample time so that I could arrive on time. I got there early and waited for over half an hour outside their doors in the hot South Carolina heat. Evidently there was a bride that was already in getting a fitting before the store opened. The sales people saw me waiting outside. I understand that they didn't want to let me in before the store opened but, it was unfair that they let another customer in the store while I stood sweating outside.

I couldn't be seen at the time of the appointment because the bride was getting upset or something in the fitting room. I had to wait another half an hour after the scheduled time of my appointment. This was totally unfair because I was there early! They asked me to come in at a specified time and I was early but had to wait even more. They had trouble finding the dress again as I had come to expect they would. I tried it on and the seams were all crooked. I definitely did not want to come back a fourth time. I settled for the unprofessionally altered dress because it was getting too close to the wedding, I didn't want to drive all they way there again and I was afraid that they would make the dress worse. They made me sign a form saying I was satisfied with the dress, which I was definitely not - there were all sorts of bumps because of the crooked sewing! I should also mention that when they dyed the shoes they got dye all on the inside of the shoes which stained my feet. I would strongly recommend against anyone doing business with David's Bridal.