David's Bridal
Reviews and Complaints

Like I said... talk to a manager, they'll fix it.

to the previous comment...ITS NOT HOW IT IS...you must work there! Why are you seeking complaints but taking up and making excuses? ever consider...r u kidding me?

You sound like barf! It has nothing to do with the othere bridesmaides...she said she wanted a particular color...stop making excuses and accept what she specifically ordered!
DB is irresponsible and Im not wasting my time to call all over the world and never get a reponse from this sorry company! The manager doesnt care nor would she do anything...that's their motto! DO NOTHING & always price POOR SERVICE!
I will validate it

They actually don't change their colors that much. And those colors were UGLY, hence why they were discontinued.

No one gets any warning that the colors are going to be discontinued. It's just how it is. Maybe you should have picked a color that wasn't barf-ugly and then it wouldn't have been discontinued.

LOL re: the size 8 dresses... ever consider that your BRIDESMAIDS are different sizes? The ones ordered are all the same, it's not that one dress was smaller and the other was bigger, your bridesmaids were! And if there was a huge difference in the length... why didn't you, I dunno, go talk to the manager from the store that you purchased at? Sounds to me that a lot of these problems could have been fixed if you spoke with the manager. They're willing to help you if you're nice to them.

I just left David's Bridal shop in Eugene, OR. I will not go back or recommend anyone I know to shop there. My daughter and I visited during the week, there were not many people in the store so I could not understand why I could not get some help from a consultant. Nobody acknowledged that we were there, not even a greeting. There were some beautiful gowns there, but I refuse to purchase anything from rude people. Where was management?

Sincerely,
Not buying there

You know, you had a choice to go there, and you also had a choice to take it further up the chain than you did.

Why didn't you simply ask for the customer service person and get some free s*** like most disgruntled brides do? And what on earth are you going to sue them for? You chose to have "mental anguish" because you're an anal retentive b****.

While it does sound like a mess, I bet every store you google has the same complaints. Of course they don't speak English, you live in Miami, Duh!

Get over yourself. Asians are catered to more than any other racial group besides whites and blacks. Stop whining. Maybe they were just having a bad day. I'm sick of privileged groups complaining about racism. Yuck!

I actually just purchased my gown from Davids Bridal. I went in so excited thinking that I would be finding my "dream" dress and since I made an appointment, I would be given great customer service and a one on one experience with a consultant. My experience there was quit different than I imagined. I was on time for my 2 oclock appointment but wasnt seen till almost three. Then the consultant didnt seem to hear me when I asked for a simple drop waisted style gown. She kept bringing me these big ball gowns with all types of embrordery. I also wanted to try on the gowns that I had been looking at for several weeks before my appointment but to my surprise they only had like size 4 and 6 in those dresses and I was unable to try any of them on. I am normally a size 14 in pants but in my dress I had to order an 18. Which is fine as long as it fits me good. But I felt that I was limited because of my size and felt embrassed to come out on the floor with what she was giving me to try on. Finally I got so irritated with her lack of listening skills that I got dressed and went out on the floor in search of my dress. I bought the first one I picked out! It is simple, elegant and a trumpet skirt like I had orginally asked! I just want to also state what about normal or even plus sized women who are looking for there dream dress? Why is everything seem to be catered to the petite size fours of the world. I am plus sized with the dress size that I picked and let me just say that I fill that dress out very nicely. I look better than that tiny model in there brochure! Just because your a little bigger doesnt mean your not beautiful! If I had it to do all over again- I would have gone to Alfred Angelos!

I went to a david's bridal in the philadelphia area located in the northeast and i received the best service any bride could have gotten. I even find the perfect dress for my special day. the one lady, Aneesha was very helpful to me and so are the other ladies who work at the store as well.I would recommend that store to any bride who is looking for A+ service. To the lady who had a bad experience at the other bridal store you cant label all stores as having horrible service. I know philly would be a long drive or flight for you, you would have gotten the service you wanted and you would have felt like a princess on your special day. I know I felt that way when I picked out all my things for my special day. Im really sorry that you had a bad experience rather than give up on david's Bridal try finding another store that other people you know went to and try there for better service. I understand you were mad or angry or upset about the service dont make it bad for the other stores who do give excellent service to their customers.I also feel bad for you because you drove 2 hours in a snow storm to get that perfect dress cheer up. I know you had a beautiful weeding. Keep your head up and I hope things workout for the best for you. My name is desiree greer and Im using my fiancee's page to respond you can respond back on his web page. Good luck next time around.

What if they told YOU that they couldn't take you at all that day because all of their staff was working with people who ran 3-4 hours for their 1-2 hour appointments? What's the point in them making appointments at all then? If I make an appt. I want to make sure they take ME. They only have so many staff, ya know. Some other bride was held up because of you and was prolly screaming at her on the other end...could you blame that bride for not being upset? Sometimes, like you, brides bring out-of-town family and several bridesmades. It's HARD to coordinate people all at the same day/time these days! BUT, in your defense, David's should make appts. for minimum of 3hrs and keep eveyone happy. If the consultant is done early then she can take a break! Who the heck can find a gown in less than 2 hours? The store should make a certain amount of 3 hr. appts. and advertise walk-in service only if time-slots become free. Bridal stores shouldn't make such short time-slots...and like DOCTORS, when one person is late ..all the rest after have to suffer. HELLO?Did you bridal shops JUST start selling dresses recently? Haven't you run into this before? Gimme a break.

That does sound very rude, but why didn't you ask for a manager or ask to be paired with another consultant if they were not busy? I just find it really odd that she told you to make another appointment and come back later, when your sister was ready to buy a gown, because the consultants work on commission. That's very bizarre, and i can tell you, that's not at all like that at my store. We've had brides in there for almost 5 hours before, and we never told them to come back at another time (unless it was super duper busy and they were just trying to decide between two gowns, and then we use it as a selling tactic, like "Go to lunch [or dinner], think about it, and come back."). Consultants want the sale, and they want their brides to walk away happy.

DO NOT USE DAVID'S BRIDAL! My dress was made two sizes too small... rhinestones and beading fall off... loose threads... stains on the "brand new" dress. Now mind you this is a $1,000 DESIGNER gown. Manager did not want to help me and could care less about fixing the situation. Wedding invitations were done in the wrong font color, and no one will help us. They said it is our fault and the only thing they can do is give us 20% off for when we RE-ORDER the $300 invitations that THEY MESSED UP! I have talked to at least 10 people at the corporate office... they are all despicably rude! We ended up having to dispute the charge on our credit card to get our money back! We also reported them to the Better Business Bureau... and according to the BBB the corporate address has an "unsatisfactory record" and is therefore considered an unsatisfactory business. Please keep this in mind when thinking about going to David's Bridal. Worst wedding experience ever!

I had the same experience in the Sunset Hills store...never again!

DON'T USE David's Bridal stores. OH wants you buy your dress there don't think that you
can go back to pick up you dress, or dresses from alteration, because no one wants to help
you, or look at you, they are all to busy talking to each other to help you, or even
ask you if you need any help, they really suck ! all they want is your money,
and that it !
I'm talking about the one in Hialeah, fl.

Hey Christina, I had a bad expierence with davids bridal also and I'm tring to get the customer service number and they won't give it to me...If you still have it can you please give it to me...Thanks a bunch!

Honestly Erin, you must work for the other formal place? LOL! You don't think that all wedding dresses aren't "mass" produced?! What a joke! The only way you aren't going to get a "mass" produced dress is by spending around 6000 +, sorry to burst your bubble...do a little research and don't be so quick to say one was great while another isn't...

AS FOR THE ALTERATION EXPERIENCE- that sucks! You should get a refund I agree!

Did you really think you would be getting quality when you shopped there, though? Something to think about...those dresses are mass produced. Its like buying from K-Mart. Every town has several David's Bridal stores. You can't expect top quality when there are millions being made...

Cincinnati Bridal and Formal, on the other hand, was a wonderful experience.

You get what you pay for.

I bought my dress from Davids Bridal and they made an appointment for alterations, a month later. I had to take off work to do this (it's 100 miles to the store from my house) when I got there the lady was very rude and unhelpful. She [censored]ed her finger with the needle and bleed ALL over my dress, from the boobs almost to the knees. She told me I would have pay to get that out. I told her it was her fault and I was not going to be charged for her mistake. I go to check out and it's 250.00 for alterations, all that it needed was it was to long. So I pay because I was sooo mad I needed to leave for a minute and went back to get my check and my dress, that was outrageous for alterations! She told me they were unable to do that I would have to get the 250.00 in store credit, I finally got my money and dress back and will NEVER go back to that store!

NEVER should a customer have to cry about her wedding dress.
NEVER should a customer have to argue with an employee about a quote that was given about any product and only then to be told of a different price. THEN have the employee be rude about the situation when pins were placed in the gown. THEN to be asked rudely, "Are you going to do the alterations or not, I have other customers waiting. If you weren’t going to do it, you should have told me before I placed the pins in.”
NEVER should a customer have to argue with the manager about her employees’ rudeness and unprofessionalism when it came to making a customer happy.
NEVER should a customer have to accommodate the company’s “mistakes” when the company orders the right dress in the WRONG size then tell the bride that her dress won’t be ready for her wedding date.
NEVER should a customer have to constantly return to the store because of paying for new under garments and being given used ones, or ones that didn’t’ fit and then to have to argue with the company about their “no exchange” policy when it was their mistake in the first place.
NEVER should a customer have to feel frustrated about shopping for their wedding dress.
NEVER should a customer be told by the STORE MANGER that the Regional Manager will give you a call about the whole situation in the next business day. Only to be told by the Regional Manager, “We don’t call the customers about complaints; YOU are suppose to call US.”
NEVER should a customer be treated so unfairly, so poorly, and so UNPROFESSIONAL in ANY situations without regards to their sex, age, race, and/or color.

Ladies and gentlemen, we were.
Everything that has happened to us at the David’s Bridal store located in Albuquerque, NM was unruly and completely NOT in the same sentence of CUSTOMER SERVICE! They do not understand the definition. Their classes on customer service and professional etiquette were not used at all during our entire business transaction. None of the employees there are recommended for anything but a cashier or waitress. Even then, the restaurant employees have way more class.
The company needs to understand that the best way of ADVERTISEMENT is word of MOUTH especially by “Happy. Satisfied Customers.” We are not happy, we are not satisfied and we would never ever recommend their business at all. Never again will we step foot near a David’s Bridal no matter how many clearance sales they shell out. Millions of dollars are spent each year on this company and they should be happy that “CUSTOMERS” bring them business. That “CUSTOMERS” are the ones that give them a job, a paycheck and advertisement.

I ordered & paid for my future step-daughters dress over the phone from the David's Bridal store in Memphis, TN. When I went to pick it up about two weeks later I signed a receipt showing it had been picked up but was not given an actual receipt. I also asked the sales lady if their would be any problems exchanging it if it didn't fit my step-daughter and the sales lady said "no". A month later she finally tried on the dress and it was a little tight up top, so we took it back to see if we could exchange it. Of course, I didn't have the pickup slip with me and I never received a receipt. The woman that "helped" us first said if I had the receipt I could exchange it for another dress. I told her I didn't have the receipt and she acted like I was an idiot. She kept insisting & arguing with me that anywhere you shop you have to have the receipt to make exchanges. I make EXCHANGES (not returns) all the time at Macy's, Stein Mart, Dillard's, etc. and never have any problems with those stores. I would completely understand her point if I was trying to return the dress or wanted to exchange it for another style of dress, but all I wanted was the exact same dress in another size. If no exchanges or returns are the store policy then why was she going to let me exchange it if I could provide a receipt? And why did the sales lady that helped me at the time of pickup act like exchanges were no big deal. Finally, fed up with her rude and argumentative attitude I asked who the store manager was and she said "that would be me" and did a little wave while smirking. I understand if that's the store policy but the way she handled the situation was completely unprofessional. I will never shop there again. Plus, I'm a wedding coordinator and I will definately not be recommending David's Bridal to any customers.

My sister recently got engaged, we decided to check out David's Bridal in Manchester, CT. When we walked in the door 1 girl at the desk was nice but seemed zoned out. She asked if we had registered, we had explained we had just popped in to look and maybe try on a wedding gown. She told us if we needed any help to just let her know. We poked around for a bit and headed back up front to have my sister try 1 gown on. A different girl was there and and asked us if we were registered, we explained ourselves again to this woman. The woman seemed annoyed and rudely said that "normally" people make appointments. My sister politeley said it's no big deal we were just wondering. The woman then got on the phone to call a girl at the desk a few feet away and she began to mumble. She must have thought she was speaking soft enough but we heard her say, "I didn't page you because I didn't know if you'd want to take these people, do you want to or no?" Some other girl walks up, does not make eye contact and was just as rude, they all acted if we were bothering them. She took a few moments and then asked my sister what she wanted, my sister said she really didn't have anything particular in mind, the girl rolled her eyes and said most people know what they want when they come in and most people are ready to buy when they come in. She asked my sister what her size was and told her to add four, to that. She took atleast 20 mins to come back and grab a dress for us. She kept emphasizing on not coming back till we were ready to buy, she brought up lay away and then told us that most likely that's not an option for brides; if that's the case then why bring it up? It was 3:40 when she helped us and kept saying she was in a rush for a customer who'd be there at 5:30...2 hrs later. They emphasized on appointments and money yet another group came in with no appoitment and she had no problem helping them. I would imagaine these girls make some kind of commission off these things, so wouldn't you be as helpful as possible to make the sale? Not rude or creatiquing body types? The visit was miserable, we will def. not be getting any dresses from David's Bridal MANCHESTER, CT.

Then I say get over it and go to a different store. Not every shopping experience is going to be amazing. If you get all butthurt over it, clearly you have no skin whatsoever.

And saying "I call [censor]" isn't swearing at anyone. Saying "[censor] you" is swearing at someone.

I have to agree with the lack of customer service at the Brookfield, WI store. I have been there myself. You are totally right.

That's ### that they would flat-out REFUSE to serve you if you say two consultants were available. David's Bridal stores ALWAYS take walk-ins, especially if consultants are available. I call ###. I know you're exaggerating.

Having been a davids bridal consultant for 6 months I can tell you it wont work. Because ALL consultants are commissioned for $12k a bride, they are required to fill out enough info on you as the bride to be able to contact you up to 4 times every 6 months to make thier sales. Yes even in this economy $12k is what the company expects every bride to spend from start of dress to bridesmaids and beyond. Every week consultants are sat down with their supervisor and berated as to why the bride only spend x amount of money and what you could do better next time. Any thing less then $160 an hour is a write up-able offense. They really don't care about privacy rights. I cant tell you how many people asked to be taken off the list that I was forced to re-call. And then the managers call after every appointment to ask how the experience was.
David Bridal's philosophy is the more you present yourself the more you get payed...

i was also very upset. I just called the Davids bridal I went to and she told me she will remove me. It was simple. hope it works.

No, they don't sell it, they just give it to their vendor partners. They tell you that Men's Warehouse is a vendor partner.

All you have to do is call them and say that you want to be removed from their vendor call and email list. You don't need to freak out.

I work there in the back, and I have NEVER heard of this happening. I advise every single bride to keep their gown in a cool, dark place free of sunlight and moisture. Yellow spots result from exposure to sunlight and warmth. This most likely isn't DB's fault.

I never wanted to shop there after the service I received when I got married but my friend had people scattered all over and it was most conveinent. I had to order my dress since they did not have my size from a different store and that was not a problem. I guess I should really checked it out but I did not. I put in garment bag after I received it and a month later I got alterations done. After I received it back I noticed a big stain on the back and you could tell someone had tried it on before me and possibly wore the dress or sat in something at store. Its ruined and the wedding is a week away. Now I am stuck with a dress I cannot use again. They will not help only suggested I take it to store close to me to have them put some cleaner on it or try damp cloth! They are bimbos plain and simple. Just out to make a buck.

if you didn't want a cheap wedding dress, why did you go to David's Bridal? They're inexpensive. If you were willing to shell out "thousands of dollars" why go to a store where the average price is around $500?

I am a current employer of David's Bridal and I do agree with the person who works there that we have a large number of customers who come in our stores expecting to be treated like the diamonds on their hane and that wil never happen here. If a bride to be want's this type of treatment then yes she needs to go to a Vera or Amsale showroom. The entire staff does what they can to make every customer there feel important. To comment on the customers view is that I have a feeling that she went in on the weekend and the store you were at was slammed busy with appointments AND WALK-INS. once our appointments show then it is a first come first serve bases. On that note I do feel that consultants, CSR's and Receivers are not treated as of importance to the company. There has been many times at my store that I was the only employee to be treated like CRAP and SLAVERY. The employees are not to be abused in anyway so that the managers look great in front of thier bosses. I will never recommend anyone to work at eny place where people use you, lie to you, and are mean hearted towards those with familes. Get a clue David's before you go bankrupt!

I disagree ~ and I will NEVER step foot in a David's Bridal store ever again. And I have already steered a few friends and family members away from the store also. The customer service of those that work for David's Bridal is HORRIBLE. I went to two different stores in my local area and BOTH I received the same horrible customer service. A sales lady at one store wouldnt even assist us on trying on jr. bridesmaid dresses because we were not registered there. (A little background - my gown is from Eva's Bridal along with my flower girl dress, and bridesmaid dresses). We were looking for a dress for our jr. bridesmaid. And David's Bridal was unwilling to help us simply because I didnt go through them for my other bridal party dresses. THEN ~~~ a few months later, my MOH and myself went to a different David's Bridal and they refused to assist us AGAIN simply because we did not have an appointment. I was told to come back the next day and make an appointment. She did not care that I was in a bind, even though TWO sales associates were free (meaning they were not helping other customers). Aside from these two sales associates being AVAILABLE, they still would not help me unless I had an appointment. She took the dresses that I had in my hands as if I was not allowed to even TOUCH the dresses. I left the store very disgusted, and I will never go back there! The customer service was HORRIBLE! BTW ~ I am not a high maintenance kind of girl and I do not look for the high quality, flashy, designer dresses. I just wanted something that looked nice and was reasonably priced. I found that (and awesome customer service) and Eva's Bridal Center in Oak Creek, WI. Anyone looking for a very reputable business, I highly recommend Eva's. =)

Here here!

I just am astounded sometimes that customers think that they're going to get the same customer service attention in a place like Vera Wang where they serve champagne. Our consultants do the best they can. Vera Wang can afford to set up their clients with their own personal consultant because their gowns cost thousands of dollars and are made of silk and satin and other expensive materials. David's Bridal does the best they can, and their gowns cost no more than $1200 and are made of polyester. You get what you pay for.

And for the record, all of the consultants at the store I work at are all very friendly and helpful, and the only time we have issues with customers is when they're being unreasonable (like one bride who has been refunded THREE wedding gowns for being upset over alterations she wanted) or when they outright lie. It's happened before. Like the one bride who claimed hands down that she was told that "alterations were free" even though it's printed that alterations are extra on the damn receipt!

FINALLY! Thank you for setting the record straight!

i have been to db on torrance and i can pinpoint who that lady is. oksana? she is pushy. your first experience should give you a feel for this whole wedding experience and not be pressured. not every bride is supposed to know all of these things right off the bat even when you're looking at countless bridal magazines and listening to friends gab about their wedding experiences. it can be confusing and overwhelming. so lesson learned, but im sure if you say that it's figure flattering it will look fine. they do free pressing before alterations at db so make sure they do that. get it altered, then dry cleaned. im sure it will look brand new, and you will look great.

Um, bridal magazines could have told you? Friends that were already married? Your mom?

If you're not blaming anyone but yourself, why are you complaining about DB when it was your fault?

Yes, I'm suuuure she "scared you" into taking the dress. Grow some balls, woman!

It's your fault you bought it. No one put a gun to your head and forced you to buy it. If it wasn't the dress you wanted, why on earth would you buy it?

Every single person (including managers) my bridesmaids and I dealt with at different David's Bridals treated us rudely. Throughout every disaster the staff created for us, we tried to be as understanding as possible, but even though we dealt with over 10 issues along the way, never once did any staff member apologize for anything. At every chance they had, they would immediately imply we were to blame for anything that went wrong and that we shouldn't be upset at them anyway, since things eventually would get fixed. Of course, not everything was fizzed. My sisters lost a lot of money leaving work early several days in order to take the train from New York City all the way to Long Island for final fittings they continued to schedule but not be able to do because they hadn't even touched their dresses. Then the staff implied they were lying about getting off from their jobs early by saying "that's a strange job you must have if you had to get off from work early when it's 7PM now" (they actually do work until 7PM every day). One of my bridesmaids who's in another state received a sash a different color than what she had ordered and was told (two weeks before the wedding) that it would take another month for them to be able to get her the one that was the right color. I went to pick up my wedding dress (which only needed to be steamed and pressed) and, of course, it wasn't ready on time and had to come the next day for it. While I was there waiting, there was another bride who was really upset because she had a destination wedding in two days and her dress was not ready yet, even though they had promised her it would be. The stories just go on. I could write a book just on all the different things that happened. TRUST ME, NOW MATTER HOW CONVENIENT IT MAY SEEM, DAVID'S BRIDAL IS NOT WORTH GOING TO. Everyone mistreats you and you don't really get your money's worth.

I will NEVER refer anyone to david's bridal after everything that my mother is currently going through.

my brother is getting married next month and my mother purchased a dress about 3-4 weeks ago. We were given a date of when the dress would be in, and decided to call a week ahead to see if maybe the dress came in early. That was when i found out that there was no dress under my mom's name or phone number. but that there was a dress under the name of the bride's mother. we come to find out my mother's dress was under someone elses name. No big deal right?

Well, then my mom receives the dress, only to find out its in two different sizes. the jacket is her size, the dress is 2 sizes too big. the store claims they will have the "right dress" in time for the wedding, but at this point my mom is already searching for a back up. I called and left a lengthy message to the david's bridal customer service line, and once the new "correct" dress comes in I will be speaking with the manager of the store.

Orders under the wrong name. Not bothering to inform anyone (even the bride's mother, since the dress was in her name) that the dress had arrived. and two different dress portions.

I will not be giving david's bridal anymore of my time or money. I suggest if you do business with them that you watch out and pay close attention to what you are ordering and what you are getting.

Why the hell would they hold your dress in their store until your wedding? No, you shouldn't have left it there. Anyone with an ounce of common sense would have picked up their gown the moment it came in.

They put it under the bride's name because your mother is technically in the wedding party. they do that so they can keep track of all of the brides' business. It really makes no difference whether it's ordered through your mom or through the bride.

I had the same issue with the sizing based on the "measurements" 37 32 41 they told me I needed a size 18 wedding dress but when I went to get fitted still measuring exactly the same the dress was way to big when I talked to the store manager she told me for a size 16 wedding dress the measurements chest 39 1/2 waist 30 hip 39 1/2 that's crazy I normally wear a 11-12 jean normally a wedding dress does run small but not 6 sizes so I'm not sure where she's getting size info they must have a "special one" to referr to when the mess up. The really messed up part is that they are not taking any responsiblity for their mistake, now 3 weeks before my wedding I'm wondering if I will have my dress to alter it they say is not going to change or ruin it but its got a beaded desighn I just dont think it's gonna be the same and they charged me $140 to alter their mistake