Davis Vision
Reviews and Complaints

I've been conversing with an "autonomous assistant" for weeks, you cannot navigate the web site or by phone. I've been paying the premium for eyecare for a year. % months trying to find a provider. Fidelis confirms the provider, but when you contact the optometrist, they claim they're not a provider.
Then I call empire, you can't get thru by phone... So I drove 20 minutes there again, only to be told, they're the only store that does not provide that service for that insurance.
This is getting a bit silly. Can someone please give me some direction.

Davis vision denies out of network reimbursement without cause. They try to wear you down by denying for insane reasons requiring u to resubmit over and over. Their exam coverage severely limits what a doctor can do resulting in pathetic exams. My exam was in a Costco closet and took 15 minutes. Very disappointed. Race to the bottom leader dv gets first prize

Davis Vision•Follow Up•Why•We
Need our Vision Health Records•

Dear Davis Vision,

Hello! I hope you & your family are well. We are not very well. I sent you an email & physical letter sent through our US postal service. Unidentified individuals went into LensCrafters, my vision center & my son's vision center, removed our vision health records & left with them. Who are these people? I do not have any copies of my vision health records or my son's vision health records.

I filed complaints against Vision Boutique after finding out they were the "unidentified individuals that removed our vision health records from LensCrafters. Why? HIPAA Laws have been violated here due to "unknown individuals" who just decided to remove our vision health records? Seriously?

I contacted Davis Vision to request my voice ision health records & my son Brady's vision health records & I got denied, the woman told me she can't do it. Are you kidding me right now? How can I be denied my own vision health records & my son Brady's own vision health records?

Davis Vision has been our vision provider for years. We shouldn't have any problems obtaining our vision health records. I'll add Davis Vision to the list of names I've created that might be involved with our unfortunate circumstances. I'll include our own "vision provider" which will not send us our vision health records.

I'll give you until 12/10/20 to send our vision health records through our US postal services. Do not just email them to us. We do not have a computer & we do not have a printer. I have NO way to obtain the physical documentation without those (2) things.

I do not understand how this situation even happened. My gorgeous son & I have been hacked shortly after our vision health records were stolen & taken to Vision Boutique.

We've never heard of Vision Boutique & we definitely would never give anyone permission to literally remove our vision health records from
Lenscrafters & leave with them in their possession.

I have a dispute with Vision Boutique & they have our vision health records. Davis Vision is our Eye Care Provider & should always comply with any of my requests, no hesitation.

I'm seeking copies of our vision health records or I'll assume you are part of this illegal action of violating HIPAA Laws. I'll file claims with very credible people. The very odd behavior of the "eye care system" literally shakes me to my core. As far as I know

Explain to me how "unidentified individuals" just walked into LensCrafters, removed my vision records & my son's vision records, but we (patients) can't get our "own" vision provider to send us copies of them? Are you kidding me right now?

I don't know why & how you're violating federal & state laws & regulations, but we have rights & I will not back down. HIPAA Laws are explained very well in the piece below I took & used as just an example from online resources.

(Article)

The combined text of all HIPAA regulations published by the Department of Health and Human Services Office for Civil Rights runs to 115 pages and contains many provisions.

There are hundreds of ways that HIPAA Rules can be violated, although the most common HIPAA violations are:

Impermissible disclosures of protected health information (PHI)

Unauthorized accessing of PHI

Improper disposal of PHI

Failure to conduct a risk analysis

Failure to manage risks to the confidentiality, integrity, and availability of PHI

Failure to implement safeguards to ensure the confidentiality, integrity, and availability of PHI

Failure to maintain and monitor PHI access logs

Failure to enter into a HIPAA-compliant business associate agreement with vendors prior to giving access to PHI

Failure to provide patients with copies of their PHI on request

Failure to implement access controls to limit who can view PHI

Failure to terminate access rights to PHI when no longer required

The disclosure more PHI than is necessary for a particular task to be performed

Failure to provide HIPAA training and security awareness training

(Theft Of Patient Records!)

Unauthorized release of PHI to individuals not authorized to receive the information

Sharing of PHI online or via social media without permission

Mishandling and mismailing PHI

Texting PHI

Failure to encrypt PHI or use an alternative, equivalent measure to prevent unauthorized access/disclosure

Failure to notify an individual (or the Office for Civil Rights) of a security incident involving PHI within 60 days of the discovery of a breach

Failure to document compliance efforts

(How Are HIPAA Violations Uncovered?)

Many HIPAA violations are discovered by HIPAA-covered entities through internal audits. Supervisors may identify employees who have violated HIPAA Rules and employees often self-report HIPAA violations and potential violations by co-workers.

The HHS' Office for Civil Rights is the main enforcer of HIPAA Rules and investigates complaints of HIPAA violations reported by healthcare employees, patients, and health plan members.

OCR also investigates all covered entities who report breaches of more than 500 records and conducts investigations into certain smaller breaches. OCR also conducts periodic audits of HIPAA covered entities and business associates.

State attorneys general also have the power to investigate breaches and investigations are often conducted due to complaints about potential HIPAA violations and when reports of breaches of patient records are received.

(End Of Article•Example)

How could LensCrafters just allow this to happen, especially because we had absolutely No knowledge of it until I called trying to order contacts from them.

At that moment, I hung up the phone & went into LensCrafters to get explanations about why our vision health records were missing from a vision center we've used for years.

There will be (no) excuses because every US citizen has some knowledge of HIPAA Laws. Do you honestly think I won't file complaints supporting my well documented emails & physical letters?

I'm not walking away, I'm not built that way. I did not sign a consent of authorization for anyone to touch our vision health records & I didn't give permission for anyone to remove them & leave LensCrafters with them.

Again, our bank accounts have been hacked many times. You could validate my claims when a full investigation has been conducted on my behalf for violating my privacy & my son Brady's privacy.

We've had several unfortunate events surrounding us on a daily basis. The money stolen out of our checking accounts need to be deposited back into our checking accounts. I totally cringe when I think of why on any level that it would be legal?

(FYI)

Dad & Stepdad•Career Level
Degree Fields:

My dad, Joseph Anthony Webster is a retired Law Enforcement Agent, he lives in Safford, Arizona.

My stepdad, William Thomas Stephens is an active Fire Marshal Inspector for Lake county, NW Indiana.

We're a good wholesome family & stand by our morals, beliefs, ethics, & values.

US Military Degrees & Branches:

My baby brother, Thomas Joshua Stephens has been in our US Army for (13) years, every year he's deployed overseas, he's stationed in Kentucky right now.

My stepdad, William Thomas Stephens is a veteran of our US Air Force, he lives in NW Indiana.

My beautiful daughter, Taylor Brianne Maj joined our US Navy, she's stationed in Florida right now.

I look forward to hearing from you very soon. I appreciate your time & attention to this matter.

Sincerely,

Melissa Maj

Email Address:
[protected]@gmail.com

iPhone #
[protected]

Mailing Address:
3816 E 73rd Avenue
Merrillville, In 46410

Thanks!

Sent From My iPhone

(FYI)

I do not have mobile services right now, please respond through my email or physical letter sent through our US postal services.

They use a creative blend of wrongful/fraudulent benefit denials and non-existent customer service to avoid paying for any contact lens or glasses benefits for enrollees. I don't know a single coworker who has managed to get Davis to pay for anything except a vision exam every 24 months.

In August 2018 I received a vision exam, which was covered by Davis Vision. I attempted to buy contacts and was told by my eye doctor that I would have to pay out-of-pocket because I'd "already used my contacts benefit" (I hadn't) and that I needed to go call my insurer. After several days of struggling to speak to a real human on the phone they told me they could fix the issue with my contacts benefit, but that I'd still have to pay out of pocket because Davis only pays for contacts when you buy them as part of your appointment, not weeks later. When I said that this was outrageous and that the only reason I didn't buy contacts during my appointment was that Davis had messed up my coverage, the Davis representative agreed that the situation was outrageous but said it was above her paygrade, and gave me a reference number and told me to call back tomorrow. When I called back I was told that they don't use reference numbers. Oldest trick in the book! I ended up just paying out of pocket for my contacts because I couldn't be unable to see for the months it would take to try to get Davis to pay for it.

Today I went to get my prescription renewed, and after the exam I attempted to buy contacts. I was told that I can't use Davis to buy contacts or glasses because I already used my benefit in August 2018 (I did not, as my claims history on Davis proves) and that I could either come back in August 2020 or call Davis to get things sorted out. I spent the past hour on the phone trying, without success, to speak to a real human being. Needless to say, I recognize the pattern here, and I don't really expect I'll be able to get just about anything covered or reimbursed by Davis as long as I work for NY State.

I've never paid so much money for a subpar pair of plastic frames and lenses. I received these from Delaware Eye Center in Smyrna, DE through my Davis Vision Insurance. I usually go to eyebuydirect.com amd pay anywhere from $35-100 for frames amd lenses. They have never broken and these are metal frames.
The ones i got through Davis Vision, I paid $265.00! Yes! Crazy right! I've had problems since the first week I picked these up. I picked them up in February. A week after I had to have the arms tightened up. Constantly having to clean the lenses. Worse than any pair of glasses I have ever purchased, which is many. The frames literally cracked and broke in April. I am a very very busy Insurance professional also raising 2 yr and 5 yr grand daughters. I wound up just wearing a 6 yr old pair from eyebuydirect. They were lost this summer in the ocean🤦‍♀️ I went back to the Delaware Eye Ctr. And they told me davis vision would replace both the frames and lenses. I was called a couple days later being told oh no, they will only replace the frames. A 2-4 week wait I was told before they come in. I was a seminar I was giving (detrimental to my income) I am standing there talking, already feeling like a fool with my taped glasses and i hear pop! The frames snapped in yet another place and the lens fell right out on the floor, with over 100 people staring directly at me😬 I could not be more displeased than I am with Davis Vision. These scam artists are selling dollar store glasses at a 265% Mark up!😡🤬 Absolutely horrible insurance!

My company uses Davis Vision (so I have to use them for now) but I have been paying for insurance with them for 4 months, and this company is so cheap, they never sent me an Insurance card. When I called, the female was nice, but not very knowledgeable. I was trying to print off a temporary card until mine came in (7-10 business days, but I needed this card for a doctors appointment the following Monday) but she was unable to assist me, she stated that the website was experiencing problems at the time. I asked for her to have a manger call me back, gave her my cell #, but no manager called me. I called Saturday and got Nathan (not a very polite young man, he kept yelling and raising his voice at me, when I asked to speak with a manager) him and I got no where at all, yet again he kept telling me that he could assist me, but once again, there were error problems with their website. Still needed the card for the appointment, still haven't received it in the mail. I asked to speak with a manager, but once again they were too busy to speak with me, and I would have to wait. I gave him my number, and asked if the manager would call me back, he said they will call me Monday. (REALLY? This was in the morning mind you...) Before I hang up with him, I asked why I didn't get a call from the manager the prior week, he stated that the women I spoke with, noted that we were disconnected. NOT TRUE! LIES! This has been the MOST difficult company to work with and to get an insurance card from. Nathan kept telling me I do not need one, I can just walk into the doctors office and hand them a piece of paper with the membership number on it. HOW UNPROFESSIONAL, GHETTO DOES THAT SOUND? I have been paying for insurance since April 2019, it is now almost September 2019, and no card? This company cannot AFFORD a piece of plastic? I will be recommending to my employer, another company to use.

I Want to file a complaint to davis vision. I went to my provider last May 4 to have my annual check. I paid in FULL payment assuming I will get my eyeglasses with 2 weeks. But unfortunately, 1 month after, No glasses yet. I called up the Davis Vision what had happen and he told me, He will call me to check whats going on but He didn't call me. Then my provider told me after weeks more that the laboratory STOLED my eyeglasses framed. Until today june 21, Ived called up again the Davis Vision, and yet they still don't know whats going on. They keep telling me they will check and I will call again tomorrow. What kind of service is that! Im really pissed off.

New lenses were ordered for my husband's frames, they arrived but were incorrect size, reordered. Again they arrived, again incorrect size. What is wrong with where this working being done, no one checks, measures, rechecks, its been weeks. I will complain to my retirement plan provider about Davis, along with the multiple complaints I have read.

This place have a very bad services, we send my son glasses Rabin, in perfect condition, and they send the glass back with damage and crash, also with a crack. So we send the glasses back to have replace or pay by Davis Vision, we still wetting for them to take care this, has been 3 weeks and not answer yet.

This insurance company is a joke. My eye doctor is great. You pay her $40 for her to spend an hour and a half to see that I am healthy. Then this insurance company makes members choose from crappy frames. That are then ordered through a davis vision lab where they produce low quality lenses and then give bad customer service to the office when there is a problem with the frame or lens. This again is a joke. People complain about lenses being so expensive, first of all its your eyes! secondly, you get what you pay for! dont blame the eye doctor office, blame, your insurance company, crappy davis vision.

On Nov. 4, I visited my optometrist, Dr. Julie Marvin-Manders at Manchester Eye Care. I have been seeing her for at least eight years, including all of the time that I have had Davis Vision coverage. I primarily wear contact lenses, but had decided this year to get a pair of glasses made; since I rarely wear my glasses and my prescription doesn't change much, I only do this every few years. I am severely nearsighted, so I opted for a high-index lens so that my glasses would not be too thick. The staff at Manchester Eye Care called Davis Vision while I was there to see what the highest index lens they could make was, and what guidelines they might have for me in selecting frames. They determined that the Davis lab could do a certain level of high-index lens, which would actually give me thinner glasses than I currently had, if I selected a frame that was not too big. I selected the frame and placed my order. I had to pay $165 out of pocket at that time, because the high-index lens is not covered, plus I opted for an anti-glare coating and progressive bifocals. I was told that the glasses would take 7-10 days, since the high-index lenses were more time consuming. (Typically, my kids and husband get their glasses - made by Davis - within a week.)

On November 18, I called Manchester Eye Care to see what the status of my glasses was. After calling Davis vision, the staff person called me back and said they would probably be shipped Monday and I would get them before Thanksgiving. They did not come in then.

On November 29, I called Manchester Eye Care, and the staff called Davis again, and then called me back. This time, they were told that my glasses needed to be sent out by the Davis lab to another lab, and they had no idea when they would be done. I was not pleased and asked for a number to contact Davis myself. I called and spoke with a rep, who said exactly the same thing. He told me Davis had no way of knowing when the lab they contracted with would complete the glasses.

December 6, I received a call from Manchester Eye Care. Their staff had followed up with Davis to check on my glasses. This time, they were told that there was a problem with the order, and it had to be restarted. They were told that it would be at least another two weeks. The Manchester Eye Care person told me she had placed a call to her Davis Vision rep to complain and advised me to see if I could get any help through the University. We agreed that this level of service was atrocious.

Mysteriously, on December 9, my glasses arrived at Manchester Eye Care. When I saw the glasses Davis had sent, I told them I would not accept them and wanted my money back. One lens is huge, the edges are not polished, and the lenses are not even set in evenly. (See photos.) When the staff person called Davis Vision, she was told that their lab did not understand that BOTH lenses should be high index; they made them with one high-index and one not. Davis also alleged that they did not know that the edges should be polished. (The staff person gave me a copy of what they sent to Davis, which I have scanned and am attaching here. It clearly shows that both lenses should be high-index - which I paid for - and that the edges should be polished. It also shows that there is a minute difference in prescription between my two eyes, which clearly indicates that the two lenses SHOULD appear equal in size.)

The Davis rep then refused to allow the glasses to be returned; they would remake them, but that was it. When I purchased them, I was told that I could return them within 30 days, with no questions asked. The Manchester Eye Care staff says this has been the policy with Davis in the past, and they were not aware it had changed.

When I protested, the Manchester Eye Care staff person talked to Dr. Marvin-Manders, who agreed with me that the glasses should be returned since they were made incorrectly. The staff person was still on the phone with the Davis rep. When the staff person explained that both the doctor and I questioned the "no return" policy, the Davis rep said that not only could the glasses not be returned, but also that I cannot use my benefit this year for anything else, such as toward contacts. They said I could return the glasses, but I would be out $165, plus I would be unable to get any benefit this year from my vision policy.

If Davis is, as it appears, unable to make acceptable glasses for people who are severely nearsighted, that should be noted when people sign up for the vision insurance. It makes the coverage useless for me. Let me be clear, too, that what I want is NOT impossible. I had glasses made by Manchester Eye Care's lab in 2003 that are wonderful, and I have had several perfectly good pairs made by Lenscrafters. While my prescription probably does increase the difficulty of the process, other labs have done an excellent job in the past. Especially after a five-week wait, I would think Davis Vision could do the job. But if they can't, I think they should just be honest about it - and refund my money and let me use my benefits for something they CAN do right, namely contact lenses.

At this point, all I want from Davis is my $165 back, plus the ability to use my annual benefit toward contacts, since Davis was unable to make my glasses correctly. These glasses clearly have manufacturing defects, so I should not have to pay for them OR lose my benefits for this year.